Hello All,


I would like to inform you not to click on website link to purchase "blackhead killer peel off mask" or any other product from stylelux.ch. BUNCH OF SCAMERS.
I clicked on the link and went to process of registration and enter my address. When I saw payment with credit card and decided not buy the product. After two weeks I received package with 15 masks and invoice to pay 65 frank.
I taught that this was a free sample but after 2 week I received reminder to pay. I did pay. After 1 month I got again package with 15 mask and invoice. On the invoice or inside the package there is no telephone number or email to contact. I decided not to pay and wait. They sent me reminder after 2 weeks and again after 1 month new package.
I searched on internet and found stylelux.ch and wrote them. They wrote me back that I have subscription with them but I don’t have email from them and there is no customer login on their website. I asked to send them back the packages but they said they don’t have return policy.
I found this post on the web and really got scared. Looks like this is international scam and they are doing it in UK, US Australia… Denmark.
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I would like to return the product but in the post you can see that the customer was told that they did not received the return product.


Can you please advise me what to do? Where to report this Company? How to get out?
Thank you in advance.


Here is the email:



Guten Tag,

Danke für Ihre Nachricht. Ihre Bestellung vom 18-03-2015 12:43 (Zahlung dankend erhalten) beinhaltete ein wiederkehrendes Lieferservice.

Dies wurde eindeutig auf Ihrer Rechnung und auf der Webseite,bei Ihrer ersten Bestellung, ausgewiesen. Auf den nächsten Liefertermin wurde auf Ihrer Rechnung hingewiesen. Da wir keine Kündigung des Services von Ihnen vorliegen haben, wurde diese Sendung verschickt.

Sendungen des wiederkehrenden Lieferservices werden jeweils ca. einen Monat nach dem ursprünglichen Bestelldatum (genaues Datum entnehmen Sie der Rechnung) versandt. Das wiederkehrende Lieferservice ist keine Bindung und kann daher jederzeit gekündigt werden. Kündigungen müssen zeitgerecht (das genaue Datum entnehmen Sie der Rechnung) bei unserem Kundenservice einlangen, um die monatliche Aussendung zu stoppen. Ihr wiederkehrendes Lieferservice gilt als gekündigt, sobald Sie eine Kündigungsbestätigung per email von unserem Kundenservice erhalten haben.
Ihr Lieferservice wurde nicht automatisch zum Beispiel bei Einlangen Ihrer Retoursendung gekündigt. Sie müssen gesondert schriftlich via email dem Kundenservice Ihre Stornierung bekannt geben.

Alle weiteren Sendungen, nach der ersten Lieferung, werden nicht als Onlinekauf gewertet und können daher, nachdem der Versand aus unserem Warenhaus erfolgt ist, nicht retourniert werden.

Ich habe das Abo / wiederkehrende Lieferservice zum nächst möglichen Zeitpunkt kündigen lassen, was als Bestätigung der Kündigung anzusehen ist.

Freundliche Grüße
Inge
StyleLux
Kundendienst

Google translate of the letter:

"Good day,

Thank you for your message. Your order from 18-03-2015 12:43 (payment gratefully received) included a recurring delivery service.

This was clearly stated on your bill and on the website, with your first order. On the next delivery date has been advised of your bill. Since we have received no notice of the Services by you, this mission has been sent.

Shipments of recurring delivery services are each about a month after the original order date (exact date, refer to the bill) Sent. The recurring delivery service is not binding and therefore can be canceled at anytime. Cancellations must be on time (the exact date can be found in the bill) receipt by our customer service team to stop the monthly mailing. Your recurring order takeaway is considered terminated as soon as you receive a cancellation confirmation email from our customer service.
My takeaway was not automatically terminated for example, receipt of your return shipment. You must enter separately in writing via email to the customer service your cancellation known.

All other shipments, after the first delivery are not considered as online purchase and can therefore, after the goods have been shipped from our warehouse, not be returned.

I can cancel the subscription / recurring delivery service as soon as possible, which is considered as a confirmation of the cancellation."

The letter sounds pretty straightforward to me. You inadvertently signed up for multiple shipments. This happens from time to time, where the default box of "Yes! Send me shipments every month!" is checked. Good luck finding the box so you can uncheck it, though.

It sounds like the letter is offering to cancel the recurring subscription, so I recommend you take advantage of that. You might still be stuck with the bill for the shipments already received, but then you'd (hopefully) be done with this expensive lesson. Always read the fine print, on every page. The order page where you put in your address probably had some text that said if you don't want to use a credit card then they will bill you. This is quite common in Switzerland.

Good luck!

There is no check box for multiple shipments, nor is there any fine print (I looked).

It's a scam.

Tom

Hello and Thank you for your rely.

The problem was that in the first, second and ect. invoice there is no telethon number or email or address to which to ask for cancelation.
Also no web site. in the last reminder letter I saw email and I ask for cancelation and got the reply with the text I attached.
When I clicked on the advertisement at the beginning I did not go to the whole process and I also wrote my address wrong by mistake and cancel the order. When I received the packages with the wrong address I see that the post tried to sent back to them but also I see their address cross and my address as sender as well. What is the meaning of this?
If I did not confirm the order why they send me package, invoice and even recurrent subscription.
They are laying and cheating.
I don't have possibility to see what they have about me in their database or the order they said I have done.
Be careful and this is my warning to all of you.
See on this link what happened to other people in other countries.
https://www.facebook.com/luxstyle.co...1?stream_ref=5

I will write to this web site http://www.melani.admin.ch/index.html?lang=en

Hi,
I know it is a long time ago, but I want to ask you how did you fix it? I have the exact same problem with Denmark and I live in Deutschland and my German is not so good, since I live here just 6 months. I got the same e-mails and now they told me they won't speak to me anymore and just keep sending the "rechnungs" till I don't pay.. I will be happy for any answer.. Thank you!!

I quiet like their cycling outfit.. But i don't want a new one every month..

Attached Thumbnails

 

https://www.srf.ch/sendungen/kassens...-ein-verfahren