Swisscom Mobile - First call always straight to voicemail

Castro · #1 06.10.2015, 11:01

This is driving me nuts.

Whenever I call my wife on her mobile, the first time it always goes into voicemail. On the second attempt I invariably get through, its completely reproducible as long as the time between calls is more than a couple of hours.

She called Swisscom and they couldn't understand or explain why this was happening. She has also recently updated her phone from an iPhone 5S to a 6 and the issue is the same regardless of which phone her sim is in.

Any ideas??

Village Idiot · #2 06.10.2015, 12:47

That's what she tells you, is it?

we_da_man · #3 06.10.2015, 13:25

	Quote:	Castro
	This is driving me nuts. Whenever I call my wife on her mobile, the first time it always goes into voicemail. On the second attempt I invariably get through, its completely reproducible as long as the time between calls is more than a couple of hours. She called Swisscom and they couldn't understand or explain why this was happening. She has also recently updated her phone from an iPhone 5S to a 6 and the issue is the same regardless of which phone her sim is in. Any ideas??

Have you tried this solution?

I would also try to switch voice mail service (combox) off and see what happens then:

Turning off the COMBOX®
1.Enter the following sequence: # # 0 0 4 #
2.Press the call button.

If your COMBOX® is turned off, you can easily turn it on again:
1.Enter the following sequence: * * 0 0 4 * +41 86x # (z.B. * * 0 0 4 * +41 86 079 999 99 99 #)
2.Press the call button.

One other option is to another phone, non iPhone windows or android!

Castro · #4 06.10.2015, 14:12

	Quote:	we_da_man
	One other option is to another phone, non iPhone windows or android!

I have a pristine Ericsson T28 which I am sure she will love using for the day

RTN · #5 06.10.2015, 15:16

My wife had this problem with her Iphone and took it to the apple shop and they did something and it was fixed sort of, the problem reoccurred and one more trip to apple shop they did something and it was fixed. I think she got some automatic upgrade which created the problem.

Castro · #6 06.10.2015, 15:47

	Quote:	RTN
	My wife had this problem with her Iphone and took it to the apple shop and they did something and it was fixed sort of, the problem reoccurred and one more trip to apple shop they did something and it was fixed. I think she got some automatic upgrade which created the problem.

The fact that the issue carried over from the iPhone 5 to 6 might be due to the fact that the phone was restored using iTunes (i.e. copying across settings from old to new phone). I might try a fresh restore of the phone, and manually copy across all her email settings, Apps etc.. I was just hoping there was an easier solution.

we_da_man · #7 06.10.2015, 16:37

	Quote:	Castro
	The fact that the issue carried over from the iPhone 5 to 6 might be due to the fact that the phone was restored using iTunes (i.e. copying across settings from old to new phone). I might try a fresh restore of the phone, and manually copy across all her email settings, Apps etc.. I was just hoping there was an easier solution.

Many iPhone users have complained about this issue and most of them has the solution by turning off do not disturb option on the phone and indeed if you did change phones but still copied the settings then this specific setting was probably copied over. it is all discussed on the page discussed below

	Quote:	we_da_man
	Have you tried this solution?

let us know how you get on ...

JakubB · #8 06.10.2015, 16:46

	Quote:	Castro
	I have a pristine Ericsson T28 which I am sure she will love* using for the day*

WoW! Vintage!

Castro · #9 07.10.2015, 12:25

	Quote:	we_da_man
	Many iPhone users have complained about this issue and most of them has the solution by turning off do not disturb option on the phone and indeed if you did change phones but still copied the settings then this specific setting was probably copied over. it is all discussed on the page discussed below let us know how you get on ...

So far, so good. Flipping the toggle seems to have cured the issue. Thanks again.