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  #41  
Old 25.11.2016, 23:20
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Re: "Connect box" - New UPC Cablecom modem

Those about to connect their new UPC Connect Box might like to read https://packetstormsecurity.com/file...bypassexec.txt and http://www.search-lab.hu/advisories/secadv-20160720
I don't know whether these security risks can be dealt with (e.g. with a firmware update) or whether they are hard-wired into the Connect Box.
Maybe UPC knows. I tried to call them but got their usual "All our agents are busy" message and gave up.
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  #42  
Old 29.11.2016, 16:13
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Re: "Connect box" - New UPC Cablecom modem

I queried cablecom support about leaving my existing mode active.

'Unfortunately I have to tell You, that it isn't possible to leave the current modem active. Your modem was replaced because You had / have a older one.

We regret that we have not been able to meet your expectations.'

Which is as close to 'We don't care, we don't have to, we're the phone company' as makes no difference, wonder if swisscom serve my building yet.
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  #43  
Old 29.11.2016, 17:01
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Re: "Connect box" - New UPC Cablecom modem

The German phone company Deutsche Telekom has just suffered a massive attack on its network which put the telephony, television, and internet service of about 900,000 Deutsche Telekom customers in Germany out of action. See http://www.bbc.com/news/technology-38130352

According to Deutsche Telekom the attack was focussed on the routers they install in their customers' premises (home, office, etc.). See https://www.telekom.com/en/media/med...routers-445148 for more info on this.

The Register last week reported that tens of thousands of Eir broadband modems in Ireland appeared to be vulnerable to remote takeover via TCP port 7547, following the publication of a proof-of-concept exploit (see http://www.theregister.co.uk/2016/11...assive_attack/ ). In an email to The Register, Darren Martyn, who works at Xiphos Research in the UK, said that "...two routers provided by UK ISP TalkTalk are vulnerable..." and that "...this suggests (that) this particular security nightmare is widespread. It goes beyond Deutsche Telekom, Eir and TalkTalk: ISP subscribers using the aforementioned weak modems are at risk of infection or losing their connectivity until their firmware is updated".

If you hear thuds and bangs when you step outside today it is the sound of telecoms companies slamming closed stable doors while their horses are bolting.

I don't know whether UPC/Cablecom have updated their routers to make them secure. I have notified them in writing of the possible issues but have not had a reply.

Until the telecoms companies and their router suppliers get their acts together and secure their routers those who are dependent on their telecoms connections for mission critical communications (e.g. business) might consider making contingency arrangements for the event of another massive router meltdown.
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  #44  
Old 29.11.2016, 20:26
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Re: "Connect box" - New UPC Cablecom modem

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I dropped off my old Technicolor modem at the Naxoo shop and picked up a Connect Box. They told me it could take up to 4 hours to activate but actually it took about ten minutes.

Range is better now. Other than that, no difference.
Got mine sent to me a few weeks back. No problem hooking it up and disabling the wifi.
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  #45  
Old 30.11.2016, 12:23
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Re: "Connect box" - New UPC Cablecom modem

We got ours a few weeks ago and installed it.

Today I got this text message from UPC (see screen grab). Would anyone with some German be able to explain what they are trying to say? I got the dear customer bit and that they are talking about the modem but not sue what they are getting at. Do they think that I have not installed it yet? Many thanks for any hints.

P.S. They don't bother to look that the account is registered as FR and not DE but what the heck.
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  #46  
Old 30.11.2016, 12:27
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Re: "Connect box" - New UPC Cablecom modem

They appear to have opened a support ticket for you and want you to close it to acknowledge the receipt of the connect box.

Don't you have google translate on your phone? It can translate from the camera (or a photo/screenshot).
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  #47  
Old 30.11.2016, 12:34
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Re: "Connect box" - New UPC Cablecom modem

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They appear to have opened a support ticket for you and want you to close it to acknowledge the receipt of the connect box.

Don't you have google translate on your phone? It can translate from the camera (or a photo/screenshot).
Thanks for the translation. As far as I know, we have not contacted them about the new box. Will have to check with the OH before I respond. I was thinking that since it is in DE that they might have messed up the mobile number.

No, I don't (yet) have Google translate on the phone. Will check that out. Thanks for the tip about translating photos as well - I did not know that.
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  #48  
Old 30.11.2016, 20:07
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Re: "Connect box" - New UPC Cablecom modem

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We got ours a few weeks ago and installed it.

Today I got this text message from UPC (see screen grab). Would anyone with some German be able to explain what they are trying to say? I got the dear customer bit and that they are talking about the modem but not sue what they are getting at. Do they think that I have not installed it yet? Many thanks for any hints.

P.S. They don't bother to look that the account is registered as FR and not DE but what the heck.
It says sth along the lines of:

"Dear valued customer, you will receive a new modem shortly. After receiving the new modem, please connect it. Sincerely, UPC"
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  #49  
Old 01.12.2016, 15:28
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Re: "Connect box" - New UPC Cablecom modem

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Yeah you can put it in bridge mode. It was pretty easy to do. I have my network all set up with my router and didnt want to have to re do it either.
Got the box plugged it into the cable wire, let it update and sync. Logged in by wifi, changed the password, changed to "modem" mode, let it reboot. Plugged in my main router. DONE.

In fact I stupidly switched off DHCP and had to fanny around to get connected again to the admin panel, but you can skip that step!

Wired speed 252/15 (I have 250), wireless 232/15. OK by me... what does anyone need 500 for?
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  #50  
Old 02.12.2016, 14:25
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Re: "Connect box" - New UPC Cablecom modem

I'm having issues with connection, randomly it disconnects from the Internet fro time to time... tried to reset the modem, install new firmware, ...

Anyone with the same problem?
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  #51  
Old 02.12.2016, 14:29
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Re: "Connect box" - New UPC Cablecom modem

To confirm ... you mean wifi is fine, but the box disconnects from Cablecom (internet) itself. Lights come on the box? How did you install few firmware in the ConnectBox?

Advanced settings / Tools / Network Status / Network Log

You're looking for a log full of stuff like "No Ranging Response received". Once every hour or so is fine, lots more than that and you have a cable/socket/building cabling issue. Check your coax, check your socket (remove any splitters you might be using) and if that fails to resolve the problem log a call with Cablecom.
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  #52  
Old 02.12.2016, 22:06
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Re: "Connect box" - New UPC Cablecom modem

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Check your coax, check your socket (remove any splitters you might be using) and if that fails to resolve the problem log a call with Cablecom.
You are absolutely right!

I complained about the speed (well, they sent me a feedback request...) and in a few days they sent me a technician who replaced the socket and suggested me to avoid to use the splitter provided, now I have cable straight on the new socket and tv/radio with an rf splitter. Everything seems better: I can reach the speed I pay for and I have no more random disconnections.
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  #53  
Old 04.12.2016, 14:44
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Re: "Connect box" - New UPC Cablecom modem

Does anyone know what needs to be done with the old modem?

I heard a horror story from someone who was charged 200Chuffs for not returning an old modem a while ago.

So: Discard, or send back to UPC?

EDIT: >>This<< leaves me wary.
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  #54  
Old 04.12.2016, 14:58
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Re: "Connect box" - New UPC Cablecom modem

If it were me, I'd just go to a Cablecom store at some point in the near future and dump it on them, with a postit note containing my customer number.
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  #55  
Old 04.12.2016, 16:15
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Re: "Connect box" - New UPC Cablecom modem

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Does anyone know what needs to be done with the old modem?

I heard a horror story from someone who was charged 200Chuffs for not returning an old modem a while ago.

So: Discard, or send back to UPC?

EDIT: >>This<< leaves me wary.
All modems need to be returned to Cablecom.

In the new box you received you will find a cablecom returns sticker. just put the old modem in a box, put the returns sticker on it, go to the post and give them the box and they will give you a recept confirming that you have sent the modem back. Job done... do keep the post recept in case you need it.
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  #56  
Old 04.12.2016, 16:24
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Re: "Connect box" - New UPC Cablecom modem

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Does anyone know what needs to be done with the old modem?

I heard a horror story from someone who was charged 200Chuffs for not returning an old modem a while ago.

So: Discard, or send back to UPC?

EDIT: >>This<< leaves me wary.
UPC do a 'pick up at home' service which works just fine. It's free and it's here:
https://support-en.upc.ch/app/answer...return%20modem

EDIT: Except this doesn't work without UPC labels and none were supplied. Grrrrr...
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  #57  
Old 04.12.2016, 16:24
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Re: "Connect box" - New UPC Cablecom modem

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...you will find a cablecom returns sticker...
It said somewhere that the sticker is included, except it wasn't!
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  #58  
Old 04.12.2016, 17:52
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Re: "Connect box" - New UPC Cablecom modem

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It said somewhere that the sticker is included, except it wasn't!
Pick at home also works. As for the return label/sticker, simple request one by calling CS

"Please ensure that you use an up-to-date return label. This begins with 99.42.155308.xxxxxxxx. You can request an up-to-date return label from our customer service."
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  #59  
Old 06.12.2016, 18:33
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Re: "Connect box" - New UPC Cablecom modem

my old modems mac address was disabled so I was forced to install this temporarily till I get a fibre connection. The new box doesn't have parental control either.
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Old 07.12.2016, 15:24
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Re: "Connect box" - New UPC Cablecom modem

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All modems need to be returned to Cablecom...
The new modem came with a postcard:
  • it sais "please discard your old modem in any electronics shop"
    • but when I called asking about that, the clerk insisted the old modem needs to be returned, otherwise I'd be charged, and he'll gladly provide a return label. --> strange, but the return label was in my letterbox 48 hours later.
  • The postcard also sais that the new modem is "a present without any obligations"
    • I guess it'll be legally hard to ask for the new modems to be returned, or otherwise be charged, considering they're officially "presents".
Why do they do this? I guess they will never use old modems for new customers?! Is it really just to potentially rip off ex-customers of another few Francs in case they fail to return the equipment?


Audacious indeed!

Edit: The postcard sais "Unser Top-WLAN-Erlebniss geschenkt" - would they really split hairs and say "the experience was the present, not the physical modem?"

It's just really annoying, and in gods name they shall have their stuff back!
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