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  #61  
Old 08.12.2016, 01:03
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Re: "Connect box" - New UPC Cablecom modem

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The new modem came with a postcard:
  • it sais "please discard your old modem in any electronics shop"
    • but when I called asking about that, the clerk insisted the old modem needs to be returned, otherwise I'd be charged, and he'll gladly provide a return label. --> strange, but the return label was in my letterbox 48 hours later.
  • The postcard also sais that the new modem is "a present without any obligations"
    • I guess it'll be legally hard to ask for the new modems to be returned, or otherwise be charged, considering they're officially "presents".
Why do they do this? I guess they will never use old modems for new customers?! Is it really just to potentially rip off ex-customers of another few Francs in case they fail to return the equipment?


Audacious indeed!

Edit: The postcard sais "Unser Top-WLAN-Erlebniss geschenkt" - would they really split hairs and say "the experience was the present, not the physical modem?"

It's just really annoying, and in gods name they shall have their stuff back!
Actually last time I returned a modem to them it was prepayed by them
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  #62  
Old 09.12.2016, 15:07
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Re: "Connect box" - New UPC Cablecom modem

I have got the new modem and it works fine,except the range of the wifi..I get very low signal in our corner room which is 7-8m. away tops from the actual modem.

any advice?
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  #63  
Old 09.12.2016, 15:13
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Re: "Connect box" - New UPC Cablecom modem

Make sure you've got both the 5 and 2.4GHz networks enabled as the 5GHz one doesn't have a big range.
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  #64  
Old 09.12.2016, 15:16
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Re: "Connect box" - New UPC Cablecom modem

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Make sure you've got both the 5 and 2.4GHz networks enabled as the 5GHz one doesn't have a big range.
Thanks, I think they are both active but will confirm once I am home. When they are both enabled, does my device make the selection of the proper GHz or the modem?
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  #65  
Old 09.12.2016, 15:19
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Re: "Connect box" - New UPC Cablecom modem

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Thanks, I think they are both active but will confirm once I am home. When they are both enabled, does my device make the selection of the proper GHz or the modem?
Two choices ... give each network a separate name and then you'll know clearly which network you've connected to, or give them both the same name (this is the default) and your phone/laptop/whatever will pick whichever has the strongest signal.

That usually works best apart from when you take your phone/laptop away from the router, it then drops the 5GHz network and connects to the 2.4GHz one (which is good!) but never switches back to the 5GHz one when you bring the device back close to the router. It's not a big deal, and I'm still debating whether to go for the former (separate SSID) solution but at the moment I'm leaving mine set to the default config.

The "Connected Devices" admin page will show which network (and frequency) each device is connected to. Well, it's meant to, but in typical UPC "let's f/ck up the firmware" style, it often doesn't list every device - keep clicking "refresh".

The options aren't as good as the Horizon box imo, but the wifi range is much better. Plus I can now change my Horizon box to drop into Eco/Low energy use on standby (as otherwise it uses close to 30W when in standby!). This does, unfortunately, kill the new "remote record" functionality.
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  #66  
Old 09.12.2016, 15:23
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Re: "Connect box" - New UPC Cablecom modem

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Two choices ... give each network a separate name and then you'll know clearly which network you've connected to, or give them both the same name (this is the default) and your phone/laptop/whatever will pick whichever has the strongest signal.

That usually works best apart from when you take your phone/laptop away from the router, it then drops the 5GHz network and connects to the 2.4GHz one (which is good!) but never switches back to the 5GHz one when you bring the device back close to the router. It's not a big deal, and I'm still debating whether to go for the former (separate SSID) solution but at the moment I'm leaving mine set to the default config.

NB the "Connected Devices" admin page will show which network (and frequency) each device is connected to. Well, it's meant to, but in typical UPC "let's f/ck up the firmware" style, it often doesn't list every device - keep clicking "refresh".
Thanks Adrian, I think I will go with the same name for the different frequencies
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  #67  
Old 12.12.2016, 12:51
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Re: "Connect box" - New UPC Cablecom modem

I did that last weekend and the switch is happening automatic now but the coverage didnt improve much. I guess there are too many wall on the path.
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  #68  
Old 18.12.2016, 02:04
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Re: "Connect box" - New UPC Cablecom modem

Guys, any of you having wifi drops on the Connect Box? Been a UPC customer since July, a Connect Box owner since September, but I never had so many problems with Wifi connections. I retired my Netgear router to save on devices, and then problems started appearing...

The speeds are great as 802.11ac is also supported, but my PC at home drops the wireless network 2-3 times every hour. Of course it reconnects in 60 seconds, but it's very frustrating. I asked for a replacement modem and it should be on its way.

Also the ISP is showing DNS problems. I'm having a lot of times where the box seems connected to the internet, but my devices show "limited connectivity" and DNS queries do not work (timeout), just like the box wouldn't want to.
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  #69  
Old 18.12.2016, 10:42
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Re: "Connect box" - New UPC Cablecom modem

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Guys, any of you having wifi drops on the Connect Box? Been a UPC customer since July, a Connect Box owner since September, but I never had so many problems with Wifi connections. I retired my Netgear router to save on devices, and then problems started appearing...

The speeds are great as 802.11ac is also supported, but my PC at home drops the wireless network 2-3 times every hour. Of course it reconnects in 60 seconds, but it's very frustrating. I asked for a replacement modem and it should be on its way.

Also the ISP is showing DNS problems. I'm having a lot of times where the box seems connected to the internet, but my devices show "limited connectivity" and DNS queries do not work (timeout), just like the box wouldn't want to.
I myself am not using the Connect's Wifi (have disabled it) but instead my original Netgear. However, I believe your problem may be interference. In which case I would try switching to a channel of lower usage.
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  #70  
Old 18.12.2016, 12:05
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Re: "Connect box" - New UPC Cablecom modem

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Guys, any of you having wifi drops on the Connect Box? Been a UPC customer since July, a Connect Box owner since September, but I never had so many problems with Wifi connections. I retired my Netgear router to save on devices, and then problems started appearing...

The speeds are great as 802.11ac is also supported, but my PC at home drops the wireless network 2-3 times every hour. Of course it reconnects in 60 seconds, but it's very frustrating. I asked for a replacement modem and it should be on its way.

Also the ISP is showing DNS problems. I'm having a lot of times where the box seems connected to the internet, but my devices show "limited connectivity" and DNS queries do not work (timeout), just like the box wouldn't want to.

This problem happens with come PC's unable to connect properly to the 5Ghz frequency with 802.11ac. Try connecting to the 2.4GHz frequency and see if it fixes your problem.
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  #71  
Old 18.12.2016, 15:39
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Re: "Connect box" - New UPC Cablecom modem

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This problem happens with come PC's unable to connect properly to the 5Ghz frequency with 802.11ac. Try connecting to the 2.4GHz frequency and see if it fixes your problem.
I want to use the 5GHz network as it's faster and has less interference. I used to have this on manual channel 11 but now I've put it back to Auto... still, not happy much.
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  #72  
Old 18.12.2016, 22:40
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Re: "Connect box" - New UPC Cablecom modem

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I want to use the 5GHz network as it's faster and has less interference. I used to have this on manual channel 11 but now I've put it back to Auto... still, not happy much.
The question is what speed do you have at the moment, unless you have the 500 option, the 2.4 GHz can give you what you want and more, unless you are streaming from your PC to TV or other devices.

in any case, if I were you, I would connect on a 2.4 for a couple of days just to test and identify if indeed the frequency is the issue. Then one can work on a solution.
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  #73  
Old 19.12.2016, 00:20
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Re: "Connect box" - New UPC Cablecom modem

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The question is what speed do you have at the moment, unless you have the 500 option, the 2.4 GHz can give you what you want and more, unless you are streaming from your PC to TV or other devices.

in any case, if I were you, I would connect on a 2.4 for a couple of days just to test and identify if indeed the frequency is the issue. Then one can work on a solution.
I'm on a 100mbps line, but I do copy quite a lot between PC and NAS - and over an 802.11n wireless this takes ages, the "ac" version is really faster.

I'm having DNS problems as well (my devices are still connected, but the box reports no DNS or runs into a DNS timeout.)

I've asked for a replacement Connect box, which should come on Tuesday.
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Old 19.12.2016, 01:36
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Re: "Connect box" - New UPC Cablecom modem

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I'm on a 100mbps line, but I do copy quite a lot between PC and NAS - and over an 802.11n wireless this takes ages, the "ac" version is really faster.

I'm having DNS problems as well (my devices are still connected, but the box reports no DNS or runs into a DNS timeout.)

I've asked for a replacement Connect box, which should come on Tuesday.
Good luck with the new box, hopefully it will fix your issues.
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  #75  
Old 22.03.2017, 23:19
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Re: "Connect box" - New UPC Cablecom modem

Anyone know how to access the modems admin interface after you've switched to bridge mode? Internet connection keeps going dead - don't know if it's the Connect Box or my Asus router.
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  #76  
Old 22.03.2017, 23:43
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Re: "Connect box" - New UPC Cablecom modem

Do you mean "modem mode"?

If you're using the connect box in its default (router) mode the IP address is 192.168.0.1 unless you changed it in DHCP settings. For modem mode (what most routers call bridge mode) then the IP address should be 192.168.100.1.
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  #77  
Old 24.03.2017, 18:00
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Re: "Connect box" - New UPC Cablecom modem

new shit from UPC
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  #78  
Old 24.03.2017, 18:09
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Re: "Connect box" - New UPC Cablecom modem

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new shit from UPC
indeed.

+ MAC assignment for DHCP addresses

- longer boot time

- still dies if you hit the wireless N with heavy traffic for too long

- no USB port (can't power a RPi from it!)
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Old 24.03.2017, 18:22
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Re: "Connect box" - New UPC Cablecom modem

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- longer boot time
Yup. Takes up to 5 minutes to boot and be stable.

Stupidly, it starts the wifi before it connects to the internet and then, once it realises there's no internet, it kills the wifi and restarts it. This means any device nearby ends up connecting to a dead wifi, being thrown off, and then sometimes not bothering to reconnect once it comes back up.
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Old 24.03.2017, 18:24
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Re: "Connect box" - New UPC Cablecom modem

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Yup. Takes up to 5 minutes to boot and be stable.

Stupidly, it starts the wifi before it connects to the internet and then, once it realises there's no internet, it kills the wifi and restarts it. This means any device nearby ends up connecting to a dead wifi, being thrown off, and then sometimes not bothering to reconnect once it comes back up.
Is that it? Our SIP phones now connect and beep several times if the router reboots and I wondered why.
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