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Old 13.11.2015, 21:16
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"Connect box" - New UPC Cablecom modem

UPC's latest press release also included the announcement of a new modem:


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Ready for the future
upc cablecom is also launching a new modem for Internet customers: the Connect Box. Besides offering fast and reliable speeds, the Connect Box also serves as a Wi-Fi router and can process data at over 500 Megabits per second – a speed for which upc cablecom’s powerful network is more than equipped.

Furthermore, the modem’s automatic Wi-Fi optimisation function, which selects the best possible frequency channel at any given time, and upc cablecom’s new, free WLAN Optimiser software ensure an impeccable Wi-Fi experience in the home.


Unboxing video:


User's manual
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Old 14.11.2015, 17:18
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Re: "Connect box" - New UPC Cablecom modem

More detail on Box tech. The router seams to enable speed of up to 1GB, this is much better then current limitation of 300Mbps, it also seams unlike the current router, one is able to get both 2.4 and 5Ghz working simultaneously. which is good news indeed. But, still there is no static LAN IP (only MAC) configuration and the option to allocate a static IP on the router side to a specific device!

I wonder how fast will upc offer this box and weather one can replace current one with the new connect box!!
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Old 15.11.2015, 00:23
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Re: "Connect box" - New UPC Cablecom modem

Note however that it doesn't support TV functions so you'll have to use the Horizon box for TV, replay, etc., and the modem for Internet and telephone.
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Old 05.12.2015, 12:34
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Re: "Connect box" - New UPC Cablecom modem

I ordered cablecom a few days ago and I received the Horizon box. Where's the modem??
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Old 05.12.2015, 12:38
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Re: "Connect box" - New UPC Cablecom modem

I tested this modem in October, and speed was more that double of what the existing Horizon Modem gives.

I don't know how to get one as a customer tho
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Old 05.12.2015, 14:13
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Re: "Connect box" - New UPC Cablecom modem

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I ordered cablecom a few days ago and I received the Horizon box. Where's the modem??
Unless you ordered a separate modem/router kit when you put through your subscription. you will get a Horizon box with built-in modem/router so you will have internet/TV/Phone from a single box.
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Old 05.12.2015, 20:32
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Re: "Connect box" - New UPC Cablecom modem

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Unless you ordered a separate modem/router kit when you put through your subscription. you will get a Horizon box with built-in modem/router so you will have internet/TV/Phone from a single box.
The single box that you spoke of, is it the Horizon HD Recorder?

I still do not see how this one box could be it. It sits under the tv but what hooks up the home to the ISP?

Last edited by celestialbeing; 05.12.2015 at 21:58.
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Old 05.12.2015, 21:06
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Re: "Connect box" - New UPC Cablecom modem

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The single box that you apeak of, is it the Horizon HD Recorder?

I still do not see how this one box could be it. It sits under the tv but what hooks up the home to the ISP?
It is it. It connects via the coaxial cable to the plug on the wall and that's where Internet comes from too. It has a WiFi Router inside as well as Ethernet ports on the back to connect your equipment.

That being said, it's still one of the worst pieces of junk ever created by man. It is that bad.
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Old 05.12.2015, 21:08
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Re: "Connect box" - New UPC Cablecom modem

Thanks! I see that it's a 2 in 1. I hope I get luckier with it...
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Old 05.12.2015, 21:13
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Re: "Connect box" - New UPC Cablecom modem

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Thanks! I see that it's a 2 in 1. I hope I get luckier with it...
It's actually a 3 in 1 as it has a phone connection too (phone line goes down the same coaxial cable as TV and Internet). Effectively you have a landline connection included - depending on your package you get some call minutes as well.
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Old 05.12.2015, 22:09
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Re: "Connect box" - New UPC Cablecom modem

The internet is now up and running, and I am getting the speed I'm paying for. The signal is, as expected, weaker in the bedrooms but still decent. Full bars when there is line-of-sight. So it's all wifi at the moment. The apartment is fully wired up but I think I may need a router/switch to get all the ethernet points active.
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Old 15.03.2016, 14:24
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Re: "Connect box" - New UPC Cablecom modem

Ive had some wifi dropouts with my old shitty Thompson modem lately so I called Cablecom and complained - they are sending me the Connect box free of charge.

So, if you are experiencing problems or "experiencing problems" with your old modem, call them and they will probably just replace it.
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Old 05.09.2016, 09:25
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Re: "Connect box" - New UPC Cablecom modem

I just hooked up my new Connect Box and it is a lot faster.

One question: I still have my Horizon Box for cable TV, and the old WIFI networks (2.4G and 5.oG) that exist in the Horizon box still transmit. But since I initiated the Connect Box these networks are inoperable. Does the Connect Box disable the Horizon Box network connectivity?
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Old 05.09.2016, 17:12
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Re: "Connect box" - New UPC Cablecom modem

If Cablecom offers a 500 Mbps Abo then how can you say the max is 300 with the Horizon Box
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More detail on Box tech. The router seams to enable speed of up to 1GB, this is much better then current limitation of 300Mbps, it also seams unlike the current router, one is able to get both 2.4 and 5Ghz working simultaneously. which is good news indeed. But, still there is no static LAN IP (only MAC) configuration and the option to allocate a static IP on the router side to a specific device!

I wonder how fast will upc offer this box and weather one can replace current one with the new connect box!!
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Old 05.09.2016, 18:20
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Re: "Connect box" - New UPC Cablecom modem

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I just hooked up my new Connect Box and it is a lot faster.

One question: I still have my Horizon Box for cable TV, and the old WIFI networks (2.4G and 5.oG) that exist in the Horizon box still transmit. But since I initiated the Connect Box these networks are inoperable. Does the Connect Box disable the Horizon Box network connectivity?
Yes.
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Old 05.09.2016, 18:23
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Re: "Connect box" - New UPC Cablecom modem

I believe the second generation Horizon box supports 500 Mbit; the older ones maxed out at 300.
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Old 07.10.2016, 23:33
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Re: "Connect box" - New UPC Cablecom modem

For anyone who cares (and for those that don't but for some reason read my post anyway) I got an email from UPC a couple of weeks ago asking if I wanted a free connect box.

Why not, I thought, so clicked "yes" which automatically placed an order. I was out of the country when it arrived but picked it up from my local post office a few days ago.

Some technical tips, as I found the included instructions rather vague about the "option 1" and "option 2" etc. and which cable goes where. I have a 2-hole socket and the Connect Box (CB) will work in either one if you use the correct adapter - the one with the blue ring for the left hole and the one without the blue ring for the right hole. Oddly, the Horizon box would work in either one. You'll know if you get it wrong as the CB will simply sit there, wifi working, but refuse to connect to the internet (via UPC).

It takes about 5-10 minutes for the CB to connect, get registered, and open itself up to the internet. You can perform basic admin via the web interface. I experimented with separate SSIDs for the 5 and 2.4GHz networks (so I could easily select the one I wanted for my laptop, phone, TV etc) but then put both SSIDs to the same name so that the devices (theoretically) connect to whichever has the best throughput. This is actually working well for me, and although I can't tell on my iPhone whether it's connected to the 2.4 or 5 network, the router admin page shows me which one so I check there.

Once that's all working, and you've moved your landline (if you have one) to the CB, the next step is to sort out the Horizon box. Connect back to your Horizon wifi (which now has no internet access) and in settings go into Home Network and select "connect to existing network". Connect it (wifi or ethernet) to your CB. Once that's done you can then disable both the 2.4 and 5GHz wifi networks on the Horizon box as they're now a waste of time. You can still admin the Horizon box, once it's connected to your CB, by using the IP address your CB has allocated to it, in case you need to for whatever reason. You could probably just disable the wifi and not bother connecting the Horizon box at all to the CB; I don't know if it actually needs internet access to do anything.

So why bother with all that? Well, the CB has a much better wifi range, plus I've now set the Horizon box to drop to the lowest "eco mode" power saving when not in use, as that wasn't possible before (it kills landline and wifi). I don't watch that much TV so most of the time the box is now off.

Last edited by adrianlondon; 09.10.2016 at 00:31.
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Old 07.10.2016, 23:55
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Re: "Connect box" - New UPC Cablecom modem

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For anyone who cares (and for those that don't but for some reason read my post anyway)...
We got the new box last week but waited to install...until this morning when it seemed the old one no longer worked. I'm agree the setup instructions were virtually useless.

As we use a digicard there's no Horizon box. It seemed mostly like plug-and-play? I don't recall seeing an option for 2.4 or 5, but then again I wasn't looking for it.
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Old 08.10.2016, 00:06
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Re: "Connect box" - New UPC Cablecom modem

I can't remember where, but it stated clearly somewhere that you had to install the CB within a few days otherwise you'd lose internet.

The 2.4 and 5GHz wifi networks are administered within the admin page (192.168.0.1) of the router. Most people won't bother with the admin stuff; using the SSID and password as printed on the labels supplied.
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Old 08.10.2016, 00:30
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Re: "Connect box" - New UPC Cablecom modem

I dropped off my old Technicolor modem at the Naxoo shop and picked up a Connect Box. They told me it could take up to 4 hours to activate but actually it took about ten minutes.

Range is better now. Other than that, no difference.
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