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  #21  
Old 03.10.2016, 17:27
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Re: Sunrise internet activation: do I really need an electrician?

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I'm quite sure that if you're in an established apartment building you can just plug it in and have it up and running yourself within 10 minutes, following very simple instructions which need to be done only from your own PC.
Depends. In my house some people never had a land line from the very beginning. Did not need it, were using Cablecom, or have Fiber-To-Th-Home.
All the phone lines in this flat have never been hooked up.

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It might be simpler and cheaper for you if you call Sunrise, ask them to uncancel your line, keep the kit, and find out what the previous tenant's phone number (perhaps by asking the landlord or a neighbour, and explaining why it is that you need this information).
Guy is living Glattpark. Chances are big he is the very first one living in, or the first one wanting a land line. Maybe all flats are allready hooked up then your landlord should be able to tell property and clamp number which belongs to your flat. And as said, if there was a previous landline to your flat knowing the old phone number does also help.

Anyway, you can call any electrician you want to do the hookup (if you are a low-skiled person unable to do the task yourself.) The Swisscom/Sunrise offer is just a flat fee. Your own electrician may charge a fee in the same range.
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  #22  
Old 03.10.2016, 17:48
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Re: Sunrise internet activation: do I really need an electrician?

Thanks Jag. Even though I had provided the neighbours landline number, they were still insisting for an electrician.
In order to uncancel, they say it will be like new order just without modem but still they says I have to pay electrician as well as installation charges and wait for another week.
It is not fair isn't it?
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  #23  
Old 03.10.2016, 17:59
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Re: Sunrise internet activation: do I really need an electrician?

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Thanks Jag. Even though I had provided the neighbours landline number, they were still insisting for an electrician.
In order to uncancel, they say it will be like new order just without modem but still they says I have to pay electrician as well as installation charges and wait for another week.
It is not fair isn't it?
What good does the neighbours landline do them? It is the telecom equivalant of listing your postal address as "The Red house on the left, Cham, Switzerland."

It is perfectly fair, they need some information which you cannot supply. Ask your Hauswart, landlord, or neighbours if they know what phone number the previous tenant had for their landline, otherwise pay someone to figure it out.

There is a common mistake here on EF which starts from the premise that any price or cost which contains numbers must by definition be excessive.

You may even find the port information written in your dealings with the landlord, or possibly written on the phone jack, but you'll have to go and look for it.
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  #24  
Old 04.10.2016, 12:03
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Re: Sunrise internet activation: do I really need an electrician?

Finally, I found an electrician. However, since the executive cancelled my previous order, I had to request for new order. Sunrise said they cannot re'activate the same. Even though I found electrician, because poor response from Sunrise, I have to wait again for another week :-(
Any suggestions to get the activation sooner?
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  #25  
Old 04.10.2016, 12:18
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Re: Sunrise internet activation: do I really need an electrician?

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Finally, I found an electrician. However, since the executive cancelled my previous order, I had to request for new order. Sunrise said they cannot re'activate the same. Even though I found electrician, because poor response from Sunrise, I have to wait again for another week :-(
Any suggestions to get the activation sooner?
Yes, don't cancel it in the first place because you got annoyed. I may be mistaken, but you seem to be fairly consistent in seeing Sunrise as the source of your problems. I wouldn't use Sunrise myself, but the fact that a great many people have managed to get internet connectivity here would lead me to suspect that the problem doesn't lie entirely with Sunrise.

When you spoke to them on the phone did you make clear that you have the modem still? Did they tell you if you should keep that one, or if they will send a new one? Depending on how they have things set up on their side the one that they already send may or may not work once it is connected to the line.

Go through any letters from Sunrise right now and write "First Try" or such in the top right corner. You may think I have been critical up till now, but just wait until you write that you are trying to get things working but the activation codes that Sunrise has sent you are incorrect...
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  #26  
Old 04.10.2016, 13:02
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Re: Sunrise internet activation: do I really need an electrician?

Thanks for the detailed information. I am unable to understand even if the electrician does his work, sunrise says the activation is scheduled on 10.10. Do we really need a week time to just activate the port?
My repeated calls to sunrise did not help me as they are stick to their timings.
I am looking to start using the internet in a day or two.
Any further suggestions?
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  #27  
Old 04.10.2016, 13:24
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Re: Sunrise internet activation: do I really need an electrician?

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Thanks for the detailed information. I am unable to understand even if the electrician does his work, sunrise says the activation is scheduled on 10.10. Do we really need a week time to just activate the port?
My repeated calls to sunrise did not help me as they are stick to their timings.
I am looking to start using the internet in a day or two.
Any further suggestions?
I don't know the inner workings of Sunrise. In the classic car world there is what we call the three finger rule. It goes like this:"You can have work done cheap, fast, or correctly: Pick at most two."

Sunrise will have a system based on their experience of how long it takes to do a job, and allocate resources and appointments based on this. They may have to arrange with Swisscom (probably the owner of the line and the local distribution network), and this may be regulated by a service agreement which only guarantees 3 day turnaround. Configuration changes may only run at certain times of the day, or even days of the week.

This is Switzerland, there is a reliable system which works for almost everything, and it costs a certain amount of money. Can you name some other country where you can place an order for an internet connection (other than cellphone or coax based) and be online the following day? Would that internet connection be cheaper (on the Big Mac index), and would the speed and reliability be better? I suspect not - porting an existing line from Bell Canada to another provider takes 14 days.
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  #28  
Old 04.10.2016, 14:41
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Re: Sunrise internet activation: do I really need an electrician?

Swisscom is the only provider for hardwired telephone/internet. Salt,sunrise etc all rent the lines from swisscom. Cablecom however provide telephone/internet direct from cable(tv cable). There is always a standard fee of 100chf to connect phone lines which often takes no more than 5mins but in new apartments can take a bit longer. if your struggling pm me or contact me through my website; www.cornerstoneservice.ch. and I can sort it out.
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  #29  
Old 05.10.2016, 08:17
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Re: Sunrise internet activation: do I really need an electrician?

Just my personal experience: when changing from Cablecom to Sunrise one year ago I was also a bit impressed by this 100 Fr. electrician fee. I searched around, heard good and bad experiences trying to connect the line and then decided to pay the fee through Sunrise.

In the end it took nearly 2 hours for the guy to connect the wire! And as I chose Sunrise with a fixed fee, no surprises in the end.
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  #30  
Old 26.10.2016, 12:22
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Re: Sunrise internet activation: do I really need an electrician?

I just went through this process taking over a flat that formerly had a Swisscom account and signing up for a cheaper Sunrise plan.

Hired a private electrician (using Google). It took him 20 minutes using specialized tools and opening up not one but several panels. I would definitely NOT recommend trying to DIY this unless you really know what you are doing.

The electrician said he would charge 50 to 80 CHF depending on the complexity of the job. He ended up asking for 60.

He spoke minimal English, but this was not a problem.

Sunrise offered to do the same job through Cablex, which would have charged 199 CHF.
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  #31  
Old 26.10.2016, 12:57
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Re: Sunrise internet activation: do I really need an electrician?

well if you mess something up you could find yourself quickly in court facing a damages charge
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Hello,
I recently moved to a new place and signed up for internet and landline with Sunrise (cheaper than other companies around). I am waiting now for them to connect the internet line to the apartment. Sunrise offers to send you an electrician in order to do the activation (once the line is connected) for 200 chf. However, in the shop I was told that if I want I can do that by myself.

I have no experience in this, but I would like to save those 200 francs. Has anyone been through this? What do I need to do in order to activate the line, and is it doable if you have no electrician experience?

Cheers
Bernardo
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