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Old 04.07.2016, 11:20
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Sunrise internet activation: do I really need an electrician?

Hello,
I recently moved to a new place and signed up for internet and landline with Sunrise (cheaper than other companies around). I am waiting now for them to connect the internet line to the apartment. Sunrise offers to send you an electrician in order to do the activation (once the line is connected) for 200 chf. However, in the shop I was told that if I want I can do that by myself.

I have no experience in this, but I would like to save those 200 francs. Has anyone been through this? What do I need to do in order to activate the line, and is it doable if you have no electrician experience?

Cheers
Bernardo
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Old 04.07.2016, 11:25
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Re: Sunrise internet activation: do I really need an electrician?

I should add: connection is not through optical fiber, but ordinary connection. In my new place the plug for connecting is already there.
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Old 04.07.2016, 12:05
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Re: Sunrise internet activation: do I really need an electrician?

Hi


I connected our Swisscom myself (I am no tech wiz) - everything I needed was either in the box or at the house. However, I believe it was straightforward because a previous tenant had Swisscom and, being a one family house, there was no ambiguity regarding whose connection is whose.


If you're sure you know what goes where, in my experience it's straight forward, however, in a multi-apartment building I don't know.


Just a thought - can you arrange an electrician later if you can't do it yourself? Or do you have to sort that at the start?
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Old 04.07.2016, 12:27
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Re: Sunrise internet activation: do I really need an electrician?

bnado,


Once the signal is patched through to your apartment, the connection of the router and phone devices is pretty straightforward. There are various .pdf and videos on the sunrise website.
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Old 04.07.2016, 14:33
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Re: Sunrise internet activation: do I really need an electrician?

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bnado,


Once the signal is patched through to your apartment, the connection of the router and phone devices is pretty straightforward. There are various .pdf and videos on the sunrise website.
Hi, I know that connecting the router is straightforward, the point is to patch the signal through to the apartment! I live in a multi apartment house, and sunrise does not know my apartment number, so for sure there must be some kind of patching through procedure that I need to do. Everything after that is going to be easy
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Old 04.07.2016, 15:20
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Re: Sunrise internet activation: do I really need an electrician?

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Hi, I know that connecting the router is straightforward, the point is to patch the signal through to the apartment! I live in a multi apartment house, and sunrise does not know my apartment number, so for sure there must be some kind of patching through procedure that I need to do. Everything after that is going to be easy
Just trying to get clear here: by "multi apartment house" to you mean an apartment building originally built as separate apartments, or a house which has been renovated and split into apartments?

_Normally_ the line to your apt is connected to a terminal block where the multiple lines enter the building. This connection between the demarc and your rooms is not something that you would normally do, but rather contract an electrician to do.

Perhaps what Sunrise meant was that they could send their electrician to do the work, or that you (or the landlord) could contract an electrician other than theirs to do the work. This would still be something close to 200CHF.
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Old 04.07.2016, 15:40
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Re: Sunrise internet activation: do I really need an electrician?

We live in a big building more than 40 apartments. The socket was there but neither us or Sunrise knew if we should need an electrician. So from sunrise they actually suggested us to wait and see if we will get internet. When the connection date came I connected everything but the modem would not connect to the internet so we booked an appointment with the electrician. So I would suggest to wait a bit cause you can save 150-200CHF, but in case you need the electrician you might be without internet for some days. For me it is worth the risk..
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Old 04.07.2016, 16:50
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Re: Sunrise internet activation: do I really need an electrician?

I moved on 1st of June, and have same "problem" as you, I didn't want to wait 3 weeks for Sunrise eletrician (on side that 200 chf) so I just browae the internet and find how to do it myself.
You need to have some tech skills, but nothing serious.
Only thing you'll need from Sunrise is "Klemme nummer" if they didn't sent you that in a message ask for it.
After that you'll need to locate box in your building where those klemme sits (Usually on ground floor or in a basement) 1st picture

Then in the box find 2 wires for your apartment (there should be sticker e.g your apartment nr or 2 floor left/right something like that)
Connect wires to your klemme and you are ready to go.

IMPORTANT: On my 2nd pic you'll see blue and white wires (1st is positive 2nd is negative) you'll need to respect that order (If all others wires are e.g. white to the left and blue to the right) you need to do the same.

On 3rd pic you can see klemme numbering, they start at too left to bottom then continue on top right to bottom.

Hope this helps, cheers.
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sunrise-internet-activation-do-i-really-need-electrician-img-20160602-wa0001.jpg   sunrise-internet-activation-do-i-really-need-electrician-img-20160602-wa0002.jpg   sunrise-internet-activation-do-i-really-need-electrician-post-489-1413206231-5889.jpg  
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Old 04.07.2016, 17:11
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Re: Sunrise internet activation: do I really need an electrician?

The 3rd pic is blurry I find that online, here you are little more details on my pic.
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Old 05.07.2016, 16:47
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Re: Sunrise internet activation: do I really need an electrician?

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The 3rd pic is blurry I find that online, here you are little more details on my pic.
Hi, thanks for the answers. looking around in the basement I found this. It looks a bit different and much more complicated than what I though, do you believe that it's the box I was looking for?

Cheers
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Old 05.07.2016, 16:58
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Re: Sunrise internet activation: do I really need an electrician?

I'm quite sure that if you're in an established apartment building you can just plug it in and have it up and running yourself within 10 minutes, following very simple instructions which need to be done only from your own PC.

Just use the Sunrise modem kit provided with your order, and stick one end of the cable into the wall socket that fits, the other to your modem - it's all pre-configured to your (IP) address for plug and play. If you want to use your own modem then I understand that's something different, and will need an electrician.

Anyhow, we had it up and running within 5 mins and live in an apartment building with quite old electrics.
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Old 05.07.2016, 17:11
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Re: Sunrise internet activation: do I really need an electrician?

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Hi, thanks for the answers. looking around in the basement I found this. It looks a bit different and much more complicated than what I though, do you believe that it's the box I was looking for?

Cheers

Umnnn, If you don't know what a punchdown Block is, then you are probably best advised to call an electrician. You need a special tool, and even if I lent you mine, there would be a good chance that you annoy some, or possibly all of your neighbours.

When the modem arrives, just plug it in upstairs, if the line has been left connected then you will get a signal.
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Old 05.07.2016, 17:16
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Re: Sunrise internet activation: do I really need an electrician?

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Umnnn, If you don't know what a punchdown Block is, then you are probably best advised to call an electrician. You need a special tool, and even if I lent you mine, there would be a good chance that you annoy some, or possibly all of your neighbours.

When the modem arrives, just plug it in upstairs, if the line has been left connected then you will get a signal.
The foil not quite adjusted JagWaugh? Can highly recommend clingfilm - but I'll never divulge my patent either.
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Old 05.07.2016, 17:23
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Re: Sunrise internet activation: do I really need an electrician?

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Umnnn, If you don't know what a punchdown Block is, then you are probably best advised to call an electrician. You need a special tool, and even if I lent you mine, there would be a good chance that you annoy some, or possibly all of your neighbours.

When the modem arrives, just plug it in upstairs, if the line has been left connected then you will get a signal.
Yes, that is the feeling I had. I also noticed that the slot of my apartment is not connected to anything, so I believe I will have to call that electrician.
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Old 05.07.2016, 17:52
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Re: Sunrise internet activation: do I really need an electrician?

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Yes, that is the feeling I had. I also noticed that the slot of my apartment is not connected to anything, so I believe I will have to call that electrician.
bnado, read back to post 11. We did it really within 5 minutes.

If Sunrise issue you a modem, and you live in an established apartment, just put one end of the cable into the hole in the wall which seems the right size, the other end of the cable into your Sunrise modem, while following the step-by-step instructions provided to you by Sunrise.

When connecting to the internet from your PC, you'll just need to enter a secret numeric / alphabetic key, which is clearly printed at the bottom of your modem (you might need special spectacles to be able to read this).

Et voilà - you're ready to go! (if you don't understand that you might need to reconsider relocating).

Joking aside, if the easy instructions from Sunrise don't work, then call the hotline. If that still doesn't help then you need an electrician - but unlikely.

Good luck!
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Old 05.07.2016, 18:02
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Re: Sunrise internet activation: do I really need an electrician?

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The foil not quite adjusted JagWaugh? Can highly recommend clingfilm - but I'll never divulge my patent either.
Why did you thank me? You're stealing my secrets aren't you?
No chance - I have my apartment surrounded by Cablecom waves (which of course I would never use, but create that additional layer).
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Old 05.07.2016, 18:08
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Re: Sunrise internet activation: do I really need an electrician?

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Why did you thank me? You're stealing my secrets aren't you?
No chance - I have my apartment surrounded by Cablecom waves (which of course I would never use, but create that additional layer).
Why would I need to steal your secrets if it was me that put the idea in your head in the first place?

It isn't my voice that is appearing in your head ZuriRollt, my gibberish is entirely different.

Why shouldn't I thank you? Are you taking my thanks somehow personally?
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Old 05.07.2016, 18:17
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Re: Sunrise internet activation: do I really need an electrician?

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Why would I need to steal your secrets if it was me that put the idea in your head in the first place?

It isn't my voice that is appearing in your head ZuriRollt, my gibberish is entirely different.

Why shouldn't I thank you? Are you taking my thanks somehow personally?
Hope that this all gets the OPs internet connection up and running .
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Old 03.10.2016, 16:53
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Re: Sunrise internet activation: do I really need an electrician?

Hi all,
I am also in the same boat now. Modem has come and it says the operator has to activate it. While ordering the internet, I had provided my neighbour Swisscom landline to determine the port. However, sunrise still says I need an electrician. I don't really understand why.
They say I have to give the landline number of previous tenant. The residential area Glattpark will have so many connections already how can sunrise cannot figure out the port.
To me it looks they want to gain the electrician charges as one time revenue.
After long call of argument, their representative cancelled my order where as I had already received modem and so on.
Any thoughts and advice please
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Old 03.10.2016, 17:08
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Re: Sunrise internet activation: do I really need an electrician?

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Hi all,
I am also in the same boat now. Modem has come and it says the operator has to activate it. While ordering the internet, I had provided my neighbour Swisscom landline to determine the port. However, sunrise still says I need an electrician. I don't really understand why.
They say I have to give the landline number of previous tenant. The residential area Glattpark will have so many connections already how can sunrise cannot figure out the port.
To me it looks they want to gain the electrician charges as one time revenue.
After long call of argument, their representative cancelled my order where as I had already received modem and so on.
Any thoughts and advice please
The short answer would be to read about and understand what additional connection charges apply before you sign a contract.

And if it turns out that a wire needs to be connected, or a port number determined, then choose one of:
a) Figure out out yourself and connect the line, or find out the port.
b) Find someone who already knows and ask nicely.
c) Pay someone who knows how to do this, an electrician for example.

I would say you should probably now read up on how you go about returning the Sunrise kit.

This would still leave you with the problem of whoever you do choose as a provider being able to figure out which two wires are actually connected to the jack in your apartment.

It might be simpler and cheaper for you if you call Sunrise, ask them to uncancel your line, keep the kit, and find out what the previous tenant's phone number (perhaps by asking the landlord or a neighbour, and explaining why it is that you need this information).

But if you want to stand on principle and save some money by living without an internet connection, that is your good right.
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