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Old 06.07.2016, 12:17
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Skype-TV

I am seeking for a professional help for the "customer right protection".

The question is: are "SKYPE" or "SAMSUNG" allowed to delete the apps from our TV-s without our agreement?

When I was buying TV I especially was looking for a one with SKYPE and integrated camera on it. At that time I paid much more for that TV than other TV-s without SKYPE were costing. SAMSUNG was making lots of advertisement about Skype on their TV-s...

Now Skype decided to stop supporting Skype on TV-s, and then SAMSUNG decided to delete that app from our TV-s.
And they did it!!!

Isn't this violating customer rights?

It is the same like selling a car (lets say BMW X5) to lots of customers, and after 2 years come and take out the airbags, telling that recent market research showed that most people drive Opel and Audi, so we do not support airbags on BMW-s anymore.
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Old 06.07.2016, 12:29
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Re: Skype-TV

Microsoft have stopped support for Skype on Samsung TV's (I think due to exorbitant licensing costs that resulted in Samsung not renewing it). As a result, Skype is becoming increasingly unstable and potentially vulnerable (to hacking etc) as Samsung upgrade their TV software. Thus, Samsung have the right to not allow an unsupported and potentially insecure application to remain on their TV's.

The email users got from Skype was:

Quote:
Important news
We notice that you have previously used Skype on your TV. This is an important service email about your Skype for TV app.
We’ve always strived to deliver a great calling experience from your TV — but over the years we’ve found that the way people access Skype in the living room has changed, with many now using their mobile or tablet devices.
To ensure we deliver the best experience on the platforms that the majority of people are using, we will no longer support Skype for TV — and the Skype App for Samsung TVs will be removed by 30th June 2016.
We’re sorry for any inconvenience this may cause. If you want to continue to use Skype, you can download it on your laptop, tablet or your mobile.
And no, it's nothing like your airbags example.
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  #3  
Old 06.07.2016, 12:40
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Re: Skype-TV

OP, maybe you could write a formal and polite email to Samsung (eg. state your dissatisfaction politely and assert that you're a loyal customer). Send the same email to South Korea too Believe it or not, this method worked for me earlier with my Toyota and Apple experiences
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Old 06.07.2016, 12:44
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Re: Skype-TV

You are not alone

https://community.skype.com/t5/Skype...16/m-p/4320126
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Old 06.07.2016, 13:38
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Re: Skype-TV

Yep, very disappointed that my dedicated, costly Logitech TV Skype cam stopped working as well.

Unfortunately, this isn't a Samsung decision -- it's a Microsoft decision.
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Old 06.07.2016, 13:52
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Re: Skype-TV

Unfortunately it's Microsoft who develop and maintain the Skype app for Samsung and other Smart TV manufacturers. It's true that there are vulnerabilities in Samsung TV firmware, but it's likely that a combination of the 'supportabity' of the app on Samsung TV's and the user numbers plays a large part in his too.

Samsung used to support Skype on all Smart TV models from 2012 (E series) to present, but we're talking about upwards of 30 variations of TV models that have slightly different firmware & chipsets, which all have different capabilities and each their own sets of problems that need tested. Sometimes it's just easier for a company to pull that app than spend the time and effort on an app that makes little or no profit, but requires regular maintenance.
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Old 06.07.2016, 14:34
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Re: Skype-TV

I was in contact with SKYPE. Their official explanation is quit different from what you "thought". Their answer was: The recent market research showed that most people use SKYPE on their smart-phones and notebooks. Because of this SKYPE decided to focus on that software for smart-phones and to not support SKYPE on TV-s.

NO, SKYPE is not getting increasingly unstable. It was working as good as always. "Potential vulnerable" -- maybe. But I do not think they have a right to sell an expensive TV-s with advertisement of "SKYPE on TV", and then delete it. Does not matter the reason why, I see here consumer rights violation.

So, YES, it is like my "airbags" example!


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Microsoft have stopped support for Skype on Samsung TV's (I think due to exorbitant licensing costs that resulted in Samsung not renewing it). As a result, Skype is becoming increasingly unstable and potentially vulnerable (to hacking etc) as Samsung upgrade their TV software. Thus, Samsung have the right to not allow an unsupported and potentially insecure application to remain on their TV's.

The email users got from Skype was:



And no, it's nothing like your airbags example.
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Old 06.07.2016, 14:37
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Re: Skype-TV

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Isn't this violating customer rights?
*sigh*

Fine. Go sue them.

Remember to report back and tell us how you got on.
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Old 06.07.2016, 14:42
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Re: Skype-TV

Thank you
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Old 06.07.2016, 14:43
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Re: Skype-TV

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I was in contact with SKYPE. Their official explanation is quit different from what you "thought". Their answer was: The recent market research showed that most people use SKYPE on their smart-phones and notebooks. Because of this SKYPE decided to focus on that software for smart-phones and to not support SKYPE on TV-s.

NO, SKYPE is not getting increasingly unstable. It was working as good as always. "Potential vulnerable" -- maybe. But I do not think they have a right to sell an expensive TV-s with advertisement of "SKYPE on TV", and then delete it. Does not matter the reason why, I see here consumer rights violation.

So, YES, it is like my "airbags" example!
I think you'll find that you don't own the app - you have a license use it. So, if Skype moves away from the platform, then the app may become useless.

Whoops.

It's like you paid for Betamax, or DAT, or any other platform that never really caught on and left the consumer holding the bag.
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Old 06.07.2016, 14:50
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Re: Skype-TV

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I think you'll find that you don't own the app - you have a license use it. So, if Skype moves away from the platform, then the app may become useless.

Whoops.

It's like you paid for Betamax, or DAT, or any other platform that never really caught on and left the consumer holding the bag.
Or like deliberately purchasing a laptop and TV from Toshiba which had the WiDi feature, only to find out that it stopped working between windows 8 and windows 8.1. When you contact Microsoft, they say "talk to Toshiba", when you talk to Toshiba, they say "talk to Microsoft".

and the wheels on the bus go round and round...
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Old 06.07.2016, 15:24
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Re: Skype-TV

I got the email below last Friday (July 1 2016) from Microsoft/Skype. I have a Panasonic with built in camera and supplied with Skpe app, which was crap and dropped out after a couple of minutes, but I intend sueing them for ever airbag they've got...

Quote:
Important news
We notice that you have previously used Skype on your TV. This is an important service email about your Skype for TV app.
We’ve always strived to deliver a great calling experience from your TV —but over the years we’ve found that the way people access Skype in the living room has changed, with many now using their mobile or tablet devices.
To ensure we deliver the best experience on the platforms that the majority of people are using, we will no longer support Skype for TV — meaning that the TV app will no longer receive updates and will run with limited functionality — before being removed from devices in the future.
Functionalities currently affected are:
• Unable to sign in with a Microsoft Account
• No longer able to change your password on the TV
• Cannot answer incoming group calls
We’re sorry for any inconvenience this may cause. If you want to continue to enjoy full Skype functionality, you can download Skype for free on your laptop, tablet or your mobile.
We will contact you again in advance of the app being removed from your TV. For the latest information please check on our FAQ page.
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Old 06.07.2016, 15:53
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Re: Skype-TV

you must be pretty new to tech if this is the first time you've been burnt buying integrated hardware!

get yourself an android hdmi stick* (about 50chf on-line) and a cheap webcam and you'll have a 'smart' TV far smarter then any of the lame half arsed efforts available from the manufacturers. and I don't see android becoming obsolete any time soon.


* quad core needed for HD playback
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Old 06.07.2016, 15:58
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Re: Skype-TV

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you must be pretty new to tech if this is the first time you've been burnt buying integrated hardware!

get yourself an android hdmi stick* (about 50chf on-line) and a cheap webcam and you'll have a 'smart' TV far smarter then any of the lame half arsed efforts available from the manufacturers. and I don't see android becoming obsolete any time soon.


* quad core needed for HD playback
Link me up, bigblue. I bought what I thought would be compatible but it doesn't work with my Logitech webcam...
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Old 06.07.2016, 16:10
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Re: Skype-TV

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Link me up, bigblue. I bought what I thought would be compatible but it doesn't work with my Logitech webcam...
http://www.rikomagic.co.uk/

is one of the better makers, check the forums for which cameras are supported.

or check ebay and get one with a camera.

I use the Rikomagic and have had no issues

you have to be a bit careful with ebay as there are a lot of fake rikomagics around.


edited to add
My expensive all singing all dancing logitech webcam didn't work either, my el-cheapo no make webcam works just fine
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Old 06.07.2016, 16:50
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Re: Skype-TV

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Does not matter the reason why, I see here consumer rights violation.
You may see it like this, but Samsung Smart Hub is just a platform for app makers/developers. As long as your app is not offensive and you can pass Samsung QA, anyone can release an app on that platform...and the same goes for removal of apps and related content. So it's not really Samsung at fault here.

I know the intricacies of working with Samsung to launch and manage a very well known video streaming app (rhymes with hamazon), and I know that MS would have had to take a lot of data into consideration before deprecating the Skype app on Samsung TVs. It will be all down to the numbers of users, less than 15% of Smart TVs are connected to the Internet in CH, and you'll only see 17-20% connection in UK and US (this info is available from from GfK).

From what I know from Samsung, statistically there are less than 500k Samsung TVs connected to the Internet in CH (15 million in US and 2 million in the UK) and you'd be lucky if less than 1% were using the Skype app more than once a month. That's not enough usage to justify the apps' existence and quite frankly, Samsung have given you more than the legally required notice of the Skype app deprecation.
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Old 06.07.2016, 16:53
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Re: Skype-TV

Still it kind of sucks and I get it why the OP is frustrated.
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  #18  
Old 06.07.2016, 16:55
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Re: Skype-TV

At least the OP's smart TV is still useful for other things. The Logitech TV Cam HD was a dedicated device that cost me several hundred francs... It is now a very expensive, unusable brick.
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