Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 29.01.2017, 13:07
Newbie
 
Join Date: Jan 2017
Location: Vaud
Posts: 2
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
hvaligo has no particular reputation at present
3 reasons why you should avoid UPC Cablecom

I feel it is my duty to share my exprience with UPC Cablecom with the members of this community.

I have been their customer for many years, and today I decided to change to Swisscom.

Reasons:

- The speed of internet is 1/3 of what is claimed by UPC, and sold to customers. I have the 250 Mbit connection, but I never get more than 85 Mbit (note that I am an engineer, and IT professional, to say that I know how to measure, and setup the ideal conditions, i.e. short wire from router, the right RJ45 cable etc)

- The internet connection is not reliable, I would say on average, the connection is off once every month, and it requires me resetting the router and often calling their customer service, spend good 30-45 minutes listening to poor music, before someone helps you to get your connection back on.

- UPC recently asked me whether I would like to combine my Sitel (this is an extra amount of 30 chf I pay per month for the cable infrastructure) bill with UPC. I agreed to combining the bill. A few days later, they send me a letter notifying me of a contract change, with a lower internet speed, and my international free landline phone option cancelled. I then called them a few times, and emailed them a few times, still no answer. Now all of a sudden, they have switched off my tv connection, exactly on the day I need the tv to work, to watch Roger/Nadal tennis match.

In conclusion:

- They lie about their internet speeds, e.g. they claim 250 Mbit, whilst reality is 85 Mbit MAX.

- Their service is interupted periodically and systematically, with a need to reset router.

- They try to trick consumers in unwanted contracts.

PM me if you need more details.

I am not affaliated with any service provider, I am just a customer with no hidden agenda. If UPC reads this message, they are more than welcome to get in touch with me so I can expand on my disappointment!
Reply With Quote
This user would like to thank hvaligo for this useful post:
  #2  
Old 29.01.2017, 13:29
Junior Member
 
Join Date: Oct 2013
Location: Zurich
Posts: 77
Groaned at 0 Times in 0 Posts
Thanked 34 Times in 16 Posts
DarkOrion has made some interesting contributions
Re: 3 reasons why you should avoid UPC Cablecom

Weird... Just this morning, I got this result from SpeedTest:

http://www.speedtest.net/result/6007396058.png

And this is what I usually get.

Ok, I don't test it always and I remember there was a couple of times when the connection seemed slow (when I was connecting to my home-pc with teamviewer), but in general it is ok.

As for the disconnects, I remember having a couple of them in the past, but it was usually resolved quickly, with a downtime of an hour or so max.

I am also not affiliated with UPC or any other provided, just stating my experience.
Reply With Quote
This user would like to thank DarkOrion for this useful post:
  #3  
Old 29.01.2017, 13:35
adrianlondon's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Basel
Posts: 9,131
Groaned at 170 Times in 153 Posts
Thanked 25,643 Times in 6,892 Posts
adrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

Just got this from beta.speedtest.net.

Wifi from my Macbook to my UPC Connect Box. I've only had three outages in 6 years, and one of those was a fuse in our apartment block somewhere. The other two were resolved in an hour or two.
Attached Thumbnails
3-reasons-why-you-should-avoid-upc-cablecom-screen-shot-2017-01-29-12.32.54.jpg  
Reply With Quote
The following 2 users would like to thank adrianlondon for this useful post:
  #4  
Old 29.01.2017, 13:57
Newbie
 
Join Date: Jan 2017
Location: Vaud
Posts: 2
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
hvaligo has no particular reputation at present
Re: 3 reasons why you should avoid UPC Cablecom

Some clarification on the speed.

I just called Swisscom and was informed that my area only support up to 100 Mbit.

Oddly enough UPC proposed and sold me the 250 Mbit package, knowing that my area only supports up to 100 Mbit.
Reply With Quote
This user would like to thank hvaligo for this useful post:
  #5  
Old 29.01.2017, 13:59
adrianlondon's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Basel
Posts: 9,131
Groaned at 170 Times in 153 Posts
Thanked 25,643 Times in 6,892 Posts
adrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

UPC and Swisscom don't use the same infrastructure. Your rants don't seem very logical. As soon as you didn't get the advertised speeds from UPC you should have complained; I know people who've had refunds for periods where they couldn't get the advertised speeds (wired).
Reply With Quote
The following 8 users would like to thank adrianlondon for this useful post:
  #6  
Old 29.01.2017, 14:07
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 16,338
Groaned at 571 Times in 447 Posts
Thanked 24,348 Times in 9,802 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

When we first had a UPC Cablecom modem fitted, we too experienced low speeds and drop-out problems.

But, rather than rant on a forum, I phoned Cablecom and they tested the line and then sent someone out who put an attenuator on the input to the modem which sorted everything out.
Reply With Quote
The following 6 users would like to thank Tom1234 for this useful post:
  #7  
Old 29.01.2017, 14:08
curley's Avatar
Forum Legend
 
Join Date: Oct 2006
Location: canton ZH
Posts: 13,132
Groaned at 218 Times in 182 Posts
Thanked 15,264 Times in 7,847 Posts
curley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

Quote:
View Post
Some clarification on the speed.

I just called Swisscom and was informed that my area only support up to 100 Mbit.

Oddly enough UPC proposed and sold me the 250 Mbit package, knowing that my area only supports up to 100 Mbit.
It is not odd. Cablecom has it's own wiring and can provide much more speed. Which is the reason I switched to them as I too live in the sticks in Swisscom's opinion and I'm not worth getting better wiring (how dear they!).

I was never a fan of cablecom but it seems they improved in the past years, the customer service was fine with me (I only had troubles with their modems so far and they got replaced).
When the wanted to increase the cost of my tv-deal I resigned it - they called me, said they can't give me the old price but take the increase off my internet connection without changing the speed = my total bill stayed the same. LOL. So they're actually very flexible = customer friendly.
Reply With Quote
The following 2 users would like to thank curley for this useful post:
  #8  
Old 29.01.2017, 16:08
DUTCH's Avatar
Senior Member
 
Join Date: Oct 2006
Location: Wollerau
Posts: 417
Groaned at 7 Times in 7 Posts
Thanked 690 Times in 255 Posts
DUTCH has a reputation beyond reputeDUTCH has a reputation beyond reputeDUTCH has a reputation beyond reputeDUTCH has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

- Speed as contracted
- Other than 1 outage for 2 hours, I cannot recall experiencing others in last 2 years
- Customer support, especially Technical assistance has been spot on and prompt

I am quite happy having switched to UPC from Swisscom. Cheaper, faster (Swisscom could not support higher speed).

Last edited by DUTCH; 29.01.2017 at 16:09. Reason: .
Reply With Quote
The following 2 users would like to thank DUTCH for this useful post:
  #9  
Old 29.01.2017, 16:26
Forum Legend
 
Join Date: Jun 2007
Location: Ticino
Posts: 3,021
Groaned at 93 Times in 65 Posts
Thanked 3,955 Times in 1,573 Posts
Snoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

Our signal is far more consistent since we switched to Cablecom from Swisscom. We were getting consistent outages with Swisscom due to an aging infrastructure. Since switching we have had only one serious outage and were given a full credit for the time we had no service.
Reply With Quote
  #10  
Old 29.01.2017, 16:51
sva's Avatar
sva sva is offline
Forum Veteran
 
Join Date: Mar 2010
Location: V/G, FR
Posts: 1,071
Groaned at 19 Times in 11 Posts
Thanked 823 Times in 409 Posts
sva has a reputation beyond reputesva has a reputation beyond reputesva has a reputation beyond reputesva has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom



However, one outage lasting 36 HOURS. Seems rat got into their box down the street - or at least that's what i was told by help.

Only grouse is that they are more than happy to have sales in English, but service only in in Swiss national language.
Reply With Quote
  #11  
Old 29.01.2017, 17:11
Guest
 
Posts: n/a
Re: 3 reasons why you should avoid UPC Cablecom

Do I win? Swisscom basic.
Attached Thumbnails
3-reasons-why-you-should-avoid-upc-cablecom-ping.jpg  
Reply With Quote
The following 2 users would like to thank for this useful post:
  #12  
Old 29.01.2017, 17:30
cyrus's Avatar
Forum Legend
 
Join Date: Nov 2006
Location: Emmenbruecke
Posts: 2,904
Groaned at 37 Times in 34 Posts
Thanked 3,471 Times in 1,513 Posts
cyrus has a reputation beyond reputecyrus has a reputation beyond reputecyrus has a reputation beyond reputecyrus has a reputation beyond reputecyrus has a reputation beyond reputecyrus has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

I've also noticed less than advertised speed with cablecom, started monitoring it a week or so ago. Tbh i hardly notice normally, it's fast enough for my normal needs but i'm thinking of changing my plan to get rid of as much tv options as possible. Getting about half my billed speed.

I didn't notice for ages as my heaviest downloading goes through a vpn, which can impact speeds but i was happy so long as my files downloaded in reasonable time.

Other than that, the service is very reliable, bit of a nightowl and noticed when it goes dow, it goes in the wee hours of the morning more than most.
Reply With Quote
  #13  
Old 29.01.2017, 17:34
curley's Avatar
Forum Legend
 
Join Date: Oct 2006
Location: canton ZH
Posts: 13,132
Groaned at 218 Times in 182 Posts
Thanked 15,264 Times in 7,847 Posts
curley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

Quote:
View Post
Do I win? Swisscom basic.
LOL, does it sound like this when you log on?
Reply With Quote
  #14  
Old 29.01.2017, 18:43
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 8,459
Groaned at 358 Times in 246 Posts
Thanked 12,582 Times in 4,288 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

UPC delivers (as usual):



(This is a 250Mb contract)

2 outages (that I've noticed) in the last 8 years + at this location. One for 45 minutes and one for 12 hours.
Reply With Quote
This user would like to thank AbFab for this useful post:
  #15  
Old 30.01.2017, 11:07
Guest
 
Posts: n/a
Re: 3 reasons why you should avoid UPC Cablecom

Oddly enough, my Swisscom connection over fiber goes much faster than advertised. I have the 100Mbps up/down subscription but I get gigabit speeds. I wonder if it's just a temporary promotion or something.



I think UPC Cablecom will have a hard time when more people have a fiber connection in their home.
Reply With Quote
The following 3 users would like to thank for this useful post:
  #16  
Old 30.01.2017, 11:14
adrianlondon's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Basel
Posts: 9,131
Groaned at 170 Times in 153 Posts
Thanked 25,643 Times in 6,892 Posts
adrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

That's a crazy upload speed! Can you please keep your torrent client running 24x7? Thanks
Reply With Quote
The following 2 users would like to thank adrianlondon for this useful post:
  #17  
Old 30.01.2017, 11:45
Forum Veteran
 
Join Date: Nov 2012
Location: Zurich
Posts: 904
Groaned at 5 Times in 5 Posts
Thanked 478 Times in 301 Posts
simple_person has earned the respect of manysimple_person has earned the respect of manysimple_person has earned the respect of many
Re: 3 reasons why you should avoid UPC Cablecom

My experience of UPC:

1. Bad speed in evening and weekend specially performance of youtube sucks.
2. Many outage in 2016. 1 of them lasting for more than 12 hours.
3. Every year UPC wants to increase payout.
Reply With Quote
  #18  
Old 30.01.2017, 12:04
gbn's Avatar
gbn gbn is offline
Forum Legend
 
Join Date: Dec 2005
Location: Zuri Oberland
Posts: 2,753
Groaned at 107 Times in 73 Posts
Thanked 2,424 Times in 1,138 Posts
gbn has a reputation beyond reputegbn has a reputation beyond reputegbn has a reputation beyond reputegbn has a reputation beyond reputegbn has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

UPC are the only option in some cases.

My Swisscom or Green etc max speed is 33 because of the local exchange.

I'd love fibre of course...
Reply With Quote
This user would like to thank gbn for this useful post:
  #19  
Old 30.01.2017, 12:07
Slaphead's Avatar
Forum Legend
 
Join Date: May 2007
Location: Zürich
Posts: 3,223
Groaned at 34 Times in 30 Posts
Thanked 9,408 Times in 2,870 Posts
Slaphead has a reputation beyond reputeSlaphead has a reputation beyond reputeSlaphead has a reputation beyond reputeSlaphead has a reputation beyond reputeSlaphead has a reputation beyond reputeSlaphead has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

Quote:
View Post
Oddly enough, my Swisscom connection over fiber goes much faster than advertised. I have the 100Mbps up/down subscription but I get gigabit speeds. I wonder if it's just a temporary promotion or something.



I think UPC Cablecom will have a hard time when more people have a fiber connection in their home.
To be honest it's all very well having a Gigabit connection, until you realise that most of the rest of the internet just doesn't run that fast. IME Steam gets the closest, but only peaks at around 80MB/s (640Mb/s), and Apple comes in second in my experience with around 30MB/s (240Mb/s) depending on whether you're downloading an Apple product (fast) or an obscure 3rd party product (slow) from the App Store.

Other sites/services tend to be a mixed bag. This may be down to the sites only allocating a certain amount of bandwidth per connection, or it's possible that my ISP (Swisscom) is doing some traffic shaping.

Speed tests on the other hand always show a good 930Mb/s down and up.

So really my advice to those who want really fast internet is to go for a 300 - 500 Mb/s package, otherwise you may find yourself paying for bandwidth that you can't actually use, plus you can always upgrade to a Gigabit connection at any time (if your ISP offers it in your location)

The one place where Gigabit internet does come into it's own is if you do a lot of parallel downloading, then you can saturate your connection.
__________________
...allegedly.
Reply With Quote
This user would like to thank Slaphead for this useful post:
  #20  
Old 30.01.2017, 12:12
Forum Legend
 
Join Date: Jun 2008
Location: Zurich
Posts: 8,591
Groaned at 305 Times in 232 Posts
Thanked 19,688 Times in 6,859 Posts
k_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond repute
Re: 3 reasons why you should avoid UPC Cablecom

Quote:
View Post
- They lie about their internet speeds, e.g. they claim 250 Mbit, whilst reality is 85 Mbit MAX.
are you sure that the issue is not your in the wifi connection?
my UPC router has pretty slow wifi but now connected to a repeater that makes a huge difference.
Reply With Quote
Reply

Tags
cablecom, internet access, internet connection, upc




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
UPC Cablecom mulan TV/internet/telephone 22 22.12.2016 15:24
Did you know that... (stuff about the TWG870 upc cablecom router) FriendlyKiwi TV/internet/telephone 3 08.11.2013 20:20
2 reasons why Switzerland is definitely better than England lokami Daily life 62 02.11.2010 20:44
7 Reasons why the 21st Century is Making You Miserable Salsa_Lover General off-topic 2 24.01.2008 16:23


All times are GMT +2. The time now is 23:33.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0