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  #221  
Old 16.01.2019, 16:34
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Re: What / who are Serafe?

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If the household consist of one single person with one old tube radio (in the future even w/o and device) or the household consist of 10 person with multiple TV, computers, radios in car, shower, phone, and a holiday flat stuffed with the latest TV devices does not make a difference. In both instances the fee is CHF 365
though a collective house pays 730chf...but not sure if this is a WG or things like old folks homes etc.

But check the names that appear at the bottom of the letter above the payment slip. A number of cantons have issues where 1 person in the block of flats got a bill with all the tenants names on...so even though you still only pay the same all the rest of the tenants will get it for free
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  #222  
Old 16.01.2019, 16:43
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Re: What / who are Serafe?

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My bill, received yesterday is for 161.62chf .. 01 Jan -- 30 Apr..

I must be in a special group
Typo?

It's for 1/3 of the year so the amount should be 365/3 = 121.65 (rounded down from .67 to the next amount payable by coin).
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  #223  
Old 16.01.2019, 17:15
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Re: What / who are Serafe?

Really? Numerous threads on the same subject? I'm pleased to see the (rest of) the world is running so smoothly.
bye-bye-billag-welcome-our-new-overlord-serafe.
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  #224  
Old 16.01.2019, 18:26
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Re: What / who are Serafe?

Our bill was only 30.- odd chufs or something. I'm very special indeed.
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  #225  
Old 16.01.2019, 19:13
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Re: Bye bye Billag [Welcome our new overlord Serafe]

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Serafe, it would appear, is actually getting data from town halls.
Yes, fully aware of this. And it is exactly this which guarantees chaos. They pass on this data what, once a year let's say, to this new company dealing with it? That is just asking for trouble as the data is never ever going to be up to date.
Moreover, as my experience and press articles are showing, the data they are passing on is not only out of date but also mixed up and incorrect.
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  #226  
Old 16.01.2019, 19:21
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Re: What / who are Serafe?

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Our bill was only 30.- odd chufs or something. I'm very special indeed.
My guess is that beginning Feb you'll receive a 365 CHUFFs bill.
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  #227  
Old 16.01.2019, 21:43
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Re: What / who are Serafe?

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It should be the legit bill from Serafe (the company that replaces Billag for collecting the radio/TV licence fee) if the postal account for the payment is 01-145-6.

The complete fee for 1 Jan - 31 Dec 2019 is CHF 365. In order to spread the payment processing over the 12 months of the year, households are being allocated at random to 12 groups. Group 1 people pay the whole year now. Other groups pay for only part of the year, and they will receive their first bill for the full 12 months when that expires. A bill for CHF 213 would cover 1 Jan - 31 July. Before 31 July, expect to receive a bill for CHF 365 to cover 1 Aug 2019 - 31 July 2020.
Thank you, that explains why I got one for 2 months, and saves me the bother of translating that leaflet that came with it. So I should expect my 1 year bill in March.
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  #228  
Old 16.01.2019, 22:23
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Re: What / who are Serafe?

Still being somewhat in fraud mode ( because of this https://www.englishforum.ch/forum-su...ty-breach.html ), I would actually really recommend checking if the bill is indeed the official SERAFE bill.


I remember a fraud in Germany where some guys printed bills which looked 1:1 like the German SERAFE equivalent, but the bill included an instruction to pay into an anonymous prepaid credit card.


They just dropped this "bill" into 100s of letterboxes, and apparently their cards did get topped up quite a bit (and the money was already spent before suspicion arose).
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  #229  
Old 16.01.2019, 22:48
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Re: What / who are Serafe?

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Check if the amount of people registered on your address is correct.
That's an interesting comment, we also received a bill today, listing my husband and myself as well as some other person, whom none of us know, and who does not even live at this address...
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  #230  
Old 16.01.2019, 22:58
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Re: What / who are Serafe?

P's me off.

Until now I was totally paper free with Billag - all bills paid electronically - nothing in the mailbox - so one of those unwanted things that sorts itself out.
Like taxes and dying, Billag is inevitable.

Now I get a paper letter addressed not only to me but also to my daughter, stating we are both liable to pay extortionate costs for this truly shxt service, that we never use (don't even have a TV).

The name on the envelope just wanted to make me discard it with any other unwanted junk flyers. Only opened it because it had all occupants named.
Otherwise with the name SERAFE it would have immediately gone unopened into the bin.

Know that there's there's no recourse, but it get's my hackles up.
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  #231  
Old 16.01.2019, 22:59
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Re: What / who are Serafe?

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That's an interesting comment, we also received a bill today, listing my husband and myself as well as some other person, whom none of us know, and who does not even live at this address...
Apparently there are hundreds of errors of this kind in Serafe's January 3.6 million billings:

https://www.20min.ch/ro/news/suisse/...illag-24795367

Since they are using the data provided by the Communal Registers, affected customers are told by Serafe to contact their commune to request corrections. Many communes report that they are submerged by such requests...
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  #232  
Old 16.01.2019, 23:06
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Re: Bye bye Billag [Welcome our new overlord Serafe]

Quick question: I got my first Serafe bill, 30.4 CHF, covering 01.01 to 31.01. Then I guess after that I will get a bill for one year, however, I am moving out of the flat on the 15.02. Does this mean that I have to pay one full year just for 15 days? Or will this count towards the bill I will have to pay on my new place?
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  #233  
Old 16.01.2019, 23:17
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Re: What / who are Serafe?

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...Many communes report that they are submerged by such requests...
Is it the obligation of the individual to fix this data?

If no I would just ignore it.

If yes, I would ask someone who speaks Rumansch (an official language in Switzerland) to explain the matter, in Rumansch, and send it to the Commune in a Recommandé letter.


After that, sit back, relax and wait until
1) receiving a proper bill OR
2) being summoned to court
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  #234  
Old 16.01.2019, 23:25
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Re: What / who are Serafe?

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Is it the obligation of the individual to fix this data?
In principle there is a fine of up to CHF 5000 for not announcing your arrival, departure or even change of address within a commune to the authorities. On the other hand, I don't think you're obliged to report errors about the data for other people, although it might be a good idea to do so.

Last edited by Stendec; 17.01.2019 at 01:29.
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Old 16.01.2019, 23:30
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Re: Bye bye Billag [Welcome our new overlord Serafe]

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Quick question: I got my first Serafe bill, 30.4 CHF, covering 01.01 to 31.01. Then I guess after that I will get a bill for one year, however, I am moving out of the flat on the 15.02. Does this mean that I have to pay one full year just for 15 days? Or will this count towards the bill I will have to pay on my new place?
If the members of your household are all moving to the new address, they should continue to be covered by the bill that you pay on 1 Feb.
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  #236  
Old 17.01.2019, 11:01
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Re: Bye bye Billag [Welcome our new overlord Serafe]

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Apparently there are hundreds of errors of this kind in Serafe's January 3.6 million billings:

https://www.20min.ch/ro/news/suisse/...illag-24795367

Since they are using the data provided by the Communal Registers, affected customers are told by Serafe to contact their commune to request corrections. Many communes report that they are submerged by such requests...
Well, it shows that some communes are doing a really lousy job.
I'm surprised they publicly admit that instead of just quietly correct the mistakes and check what's wrong with their staff.
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  #237  
Old 17.01.2019, 11:08
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Re: Bye bye Billag [Welcome our new overlord Serafe]

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Well, it shows that some communes are doing a really lousy job.
Hardly surprising given some of the people that work there.
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  #238  
Old 17.01.2019, 12:18
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Re: What / who are Serafe?

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P's me off.

Until now I was totally paper free with Billag - all bills paid electronically - nothing in the mailbox - so one of those unwanted things that sorts itself out.
Like taxes and dying, Billag is inevitable.

Now I get a paper letter addressed not only to me but also to my daughter, stating we are both liable to pay extortionate costs for this truly shxt service, that we never use (don't even have a TV).

The name on the envelope just wanted to make me discard it with any other unwanted junk flyers. Only opened it because it had all occupants named.
Otherwise with the name SERAFE it would have immediately gone unopened into the bin.

Know that there's there's no recourse, but it get's my hackles up.
Write to them to complain. The more compliants the better.
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  #239  
Old 17.01.2019, 12:50
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Re: Bye bye Billag [Welcome our new overlord Serafe]

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I got my first Serafe bill, 30.4 CHF, covering 01.01 to 31.01.
Are Serafe billing 365/12 = CHF 30.41 per month, instead of 365/365 = CHF 1 per day, the charge indicated on their website?

Surely Group 3 households are not being charged (2 x 30.41) = CHF 60.82 for Jan + Feb 2019, instead of (31 + 28) = CHF 59? If they are, the excess of CHF 1.82, multiplied by (3,600,000/12) = 300,000 Group 3 households, would make a tidy excess charge of CHF 546,000.

Can any Group 3 householder confirm what bill they received for Jan + Feb?
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Old 17.01.2019, 12:52
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Re: What / who are Serafe?

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P's me off.

Until now I was totally paper free with Billag - all bills paid electronically - nothing in the mailbox - so one of those unwanted things that sorts itself out.
Like taxes and dying, Billag is inevitable.

Now I get a paper letter addressed not only to me but also to my daughter, stating we are both liable to pay extortionate costs for this truly shxt service, that we never use (don't even have a TV).

The name on the envelope just wanted to make me discard it with any other unwanted junk flyers. Only opened it because it had all occupants named.
Otherwise with the name SERAFE it would have immediately gone unopened into the bin.

Know that there's there's no recourse, but it get's my hackles up.
Because it’s a new service, there is probably a paper bill the first time. You can select direct deposit (LSV), ebill and continue on the paperless route. Looks like they don’t have their shit together and didn’t transfer payment method from billig.
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