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Old 24.05.2017, 01:34
Samaire13's Avatar
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Need urgent help - ITunes black screen and no playback

Hi

Trying my luck here, hoping to find some help... I downloaded a couple of movies today in ITunes and now it won't play them (am on Mac). Not only does it not play these, it does not play any of my many movies and shows at all even though up until these most recent downloads, all my files worked perfectly and have done so for years.

The screen shows black, no audio, simply nothing plays. The store works. I have done exactly nothing today other than download two movies so I have zero explanation.

I'm on the latest ITunes version.

I'll be travelling for a few weeks and be off a proper WiFi connection and this is annoying me to no end. Anyone else have had this issue? What can I do to resolve it essentially in the next 7 hours? I'm desperate

Obviously I googled but none of what I found worked.

S.
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Old 24.05.2017, 02:10
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Re: Need urgent help - ITunes black screen and no playback

Do you have an external monitor connected?

Before you start the movie, make sure no airplay devices are found and/or "Computer" is selected.

Try forcing it to play in the mini player then go back to full screen.
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Old 24.05.2017, 07:32
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Re: Need urgent help - ITunes black screen and no playback

Hi Adrian, thanks so much for your response

No external monitor though...

I figured out last night at 2am or whatever that Quicktime seems to work. Which is probably fine for right now. But ITunes - nothing
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Old 24.05.2017, 13:51
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Re: Need urgent help - ITunes black screen and no playback

Try updating iTunes via the appstore.

https://forums.macrumors.com/threads...2-6-1.2046933/
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