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Old 20.10.2017, 23:39
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UPC bill included in Nebenkosten

Hi,I have a big problem with landlord with TV line which is UPC. We have moved in this apartment in Jun,2015.Since then we are using Swisscom for TV and internet. First year we received a bill of nebenkosten from landlord,TV line cost was included but my husband thought it everyone (8 houses)required to pay.But this year in the bill, that cost paid by only 3 houses out of 8 and it cost 1290-fr for a year!! My husband was very curious why only 3house required to pay! asked landlord answer was ' TV connection is included and now only 3 houses used so it divided 3,if you want to cancel it inform us. so we checked contract of the house and yes, It says 'Radio-TV-Gebuhren' that it. yes totally thats all about TV. How do we know about which provider we have and how much cost for a year or something more detail of it. As rental agreement is so poor wit contents of TV contract,also we have been never used UPC line,this cost should be invalid and landlord should refund to us. What do you think of this case? Have you heard anything about kinda this case? I am pretty sure that non-swiss doesn't know about this and maybe ppl pays for TV double like us! TIA
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Old 21.10.2017, 01:15
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Re: UPC bill included in Nebenkosten

Having a connection included in the rental contract is normal, however having to pay for those who don't use it is abnormal and I would refuse to do so.

What's next, 2 more houses stop using it, and you have to pay chf 3.870,- next year?

Let him sort his own things out and pay 3870/8 = 483,75 which is a normal amount per year.

In case of problems seek contact with "Mietverband"
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Old 21.10.2017, 01:20
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Re: UPC bill included in Nebenkosten

I don't think there is anything you can do, for the time that is already past. Your contract clearly specifies that "Radio-TV-Gebühren" are part of what you are paying for. It does not matter that you did not use the UPC connection during the time from the start of the lease until now. You agreed to the contract, so you have to pay for what you've signed.

But for the time from now on, yes, you can do exactly what the landlord said: "If you want to cancel it, inform them". That is correct.

You should do that in writing, with a registered letter (on paper, in an envelope, specially registered at the Post Office for Fr. 6 in addition to the postage). Keep a copy of the letter you send, and keep the "sending receipt" that you are given at the Post Office counter. File these safely. Together, they count as proof that you have sent the letter.

If you are unsure of the wording of the letter, you could consult the Mieter- und Mieterinnenverband. They probably have a standard letter for this kind of thing. This is the Tenants' Organisation, and membership is very cheap and well worth having.
https://www.mieterverband.ch/mv-zh/n...ahresende.html
Anyone joining now is in for free until the end of December 2017, as the new membership fee covers now until December 2018.
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Old 21.10.2017, 01:53
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price increase of the UPC cable connection (in Nebenkosten)

Hi all,

The landlord told me today that UPC increases the price and they will probably terminate the contract with them if the neighbours want that. And he came to ask me.

I use my internet connection just for surfing and some emails, so I only have the free internet connection with 2 MBits.

I have a copy of the letter from UPC but I don't understand exactly what they offer.


********************

Do I have to pay for the same 39.90 or is it just one part?

How much would cost the whole thing? My landlord doesn't know much. He just recommends me to cancel the contract and that I purchase a new connection with sunrise for 50CHF/month with all inclusive.

What would you do?

Thanks
a
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Old 21.10.2017, 02:54
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Re: UPC bill included in Nebenkosten

The Mieterverband's guidance on how to cancel your apartment's UPC TV cable connection is here: https://www.mieterverband.ch/mv/miet...-internet.html
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Old 21.10.2017, 04:48
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Re: UPC bill included in Nebenkosten

Cablecom's connection costs only about 35-40 Fr/month or so per socket, that's what you should have been charged. If landlord neglected to inform cablecom when others cancelled and hence got an overinflated bill, it's his fault IMHO and he should bear the extra costs.

Quote:
I don't think there is anything you can do, for the time that is already past. Your contract clearly specifies that "Radio-TV-Gebühren" are part of what you are paying for.
But it doesn't specify how exactly it's to be split, no? Then it'd be reasonable only to expect that a tenant would get charged just for his socket, 35-40 Fr/month, not for everyone's in the house
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Old 21.10.2017, 04:59
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Re: price increase of the UPC cable connection (in Nebenkosten)

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I use my internet connection just for surfing and some emails, so I only have the free internet connection with 2 MBits.
It ain't free, you've been paying ~ 35 Fr/month for it via NK in this exact fee that they're telling you about.

New cablecom subscription contracts now include this fee in the subscription price. If you switch to one of their current offers (https://www.upc.ch/de/internet/abonnemente/), then your landlord can cancel his part of the contract with them, reduce your NK, and you'll be paying everything directly to cablecom as part of your subscription. However the cheapest public offer currently starts at 59 Fr/month for 50 Mbit/s

Quote:
How much would cost the whole thing? My landlord doesn't know much. He just recommends me to cancel the contract and that I purchase a new connection with sunrise for 50CHF/month with all inclusive.

What would you do?
For surfing and some emails you can just tether from your phone
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Old 21.10.2017, 09:48
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Re: price increase of the UPC cable connection (in Nebenkosten)

My german is no better than urs but as per my understanding of the case, In ideal situation u r anyway paying this CHF 39.90 to ur landlord as NK which Landlord is supposed to pay back to Cablecom. But new rules from Cablecom is that they dont charge this 39,90 any longer which means u dont need to pay this amount to ur landlord(minus NK 39.90). So infact cablecom hav supposedly reduced the charges by 39.90. But in som cases landlord dont pay this 39.90 to cabalecom. So they get pissed off when asked to reduce 39.90 from the Rent. but I COLD BE MISINFORMED. Anyway i shifted to sunrise & paying CHF 65 for TV & Internet 40MB. Internet cost me 45 & i was told that i hav to take TV as a package. May be salesman got me into trap for som commission.
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Old 21.10.2017, 13:39
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Re: price increase of the UPC cable connection (in Nebenkosten)

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My german is no better than urs but as per my understanding of the case, In ideal situation u r anyway paying this CHF 39.90 to ur landlord as NK which Landlord is supposed to pay back to Cablecom. But new rules from Cablecom is that they dont charge this 39,90 any longer which means u dont need to pay this amount to ur landlord(minus NK 39.90). So infact cablecom hav supposedly reduced the charges by 39.90. But in som cases landlord dont pay this 39.90 to cabalecom. So they get pissed off when asked to reduce 39.90 from the Rent. but I COLD BE MISINFORMED. Anyway i shifted to sunrise & paying CHF 65 for TV & Internet 40MB. Internet cost me 45 & i was told that i hav to take TV as a package. May be salesman got me into trap for som commission.
thanks. So it should be 40CHF for a connection with 10Mb... But they will probably charge activation price again....... I cannot find how much it is in the website of UPC.

sunrise is a great alternative, i see.
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Old 21.10.2017, 14:01
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Re: price increase of the UPC cable connection (in Nebenkosten)

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It ain't free, you've been paying ~ 35 Fr/month for it via NK in this exact fee that they're telling you about.

New cablecom subscription contracts now include this fee in the subscription price. If you switch to one of their current offers (https://www.upc.ch/de/internet/abonnemente/), then your landlord can cancel his part of the contract with them, reduce your NK, and you'll be paying everything directly to cablecom as part of your subscription. However the cheapest public offer currently starts at 59 Fr/month for 50 Mbit/s


For surfing and some emails you can just tether from your phone
That means using the phone for internet in the laptop?
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Old 21.10.2017, 16:41
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Re: UPC bill included in Nebenkosten

Ignorance is no excuse. If you don't inform yourself then no sympathy for you. ( probably your husbands fault )

And UPC are simply a very big mafia!!!

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Hi,I have a big problem with landlord with TV line which is UPC. We have moved in this apartment in Jun,2015.Since then we are using Swisscom for TV and internet. First year we received a bill of nebenkosten from landlord,TV line cost was included but my husband thought it everyone (8 houses)required to pay.But this year in the bill, that cost paid by only 3 houses out of 8 and it cost 1290-fr for a year!! My husband was very curious why only 3house required to pay! asked landlord answer was ' TV connection is included and now only 3 houses used so it divided 3,if you want to cancel it inform us. so we checked contract of the house and yes, It says 'Radio-TV-Gebuhren' that it. yes totally thats all about TV. How do we know about which provider we have and how much cost for a year or something more detail of it. As rental agreement is so poor wit contents of TV contract,also we have been never used UPC line,this cost should be invalid and landlord should refund to us. What do you think of this case? Have you heard anything about kinda this case? I am pretty sure that non-swiss doesn't know about this and maybe ppl pays for TV double like us! TIA
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Old 21.10.2017, 16:46
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Re: price increase of the UPC cable connection (in Nebenkosten)

Yes basic price is 39,90 which all people pay who use UPC cable connection.
Change to Swisscom and cancel all this with UPC. You save 480 CHF a year.

And if your landlord cancels the contract with UPC then the costs will go direct to you from UPC.( assuming you are in agreement ). And you will have a 1 year minimum contract. So you will be stuck with UPC for 1 year.

Here is the Basic offer from UPC. 39,90 per month


https://www.upc.ch/en/properties-mun...ds=-5000300#tv

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Hi all,

The landlord told me today that UPC increases the price and they will probably terminate the contract with them if the neighbours want that. And he came to ask me.

I use my internet connection just for surfing and some emails, so I only have the free internet connection with 2 MBits.

I have a copy of the letter from UPC but I don't understand exactly what they offer.


********************

Do I have to pay for the same 39.90 or is it just one part?

How much would cost the whole thing? My landlord doesn't know much. He just recommends me to cancel the contract and that I purchase a new connection with sunrise for 50CHF/month with all inclusive.

What would you do?

Thanks
a

Last edited by omtatsat; 21.10.2017 at 17:05.
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Old 21.10.2017, 19:55
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Re: UPC bill included in Nebenkosten

Thank you very much for comment.Yes I do agree about refused to pay for divided cost by 3. Its crazy!! We found other 2 houses using UPC so when my husband coming back from trip,we will ask them what they thinking about this issue and maybe we can do something together to landlord. You said its normal it includes TV in nebenkost, however contract says more then just 'Radio-TV-Gebuhren' ,right? contract should inform more detail of cost and you can cancel of UPC etc etc .....I think. back home in Japan,contract of rents have more detail for each things....
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Old 21.10.2017, 19:56
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Re: UPC bill included in Nebenkosten

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Having a connection included in the rental contract is normal, however having to pay for those who don't use it is abnormal and I would refuse to do so.

What's next, 2 more houses stop using it, and you have to pay chf 3.870,- next year?

Let him sort his own things out and pay 3870/8 = 483,75 which is a normal amount per year.

In case of problems seek contact with "Mietverband"
Thank you very much for comment.Yes I do agree about refused to pay for divided cost by 3. Its crazy!! We found other 2 houses using UPC so when my husband coming back from trip,we will ask them what they thinking about this issue and maybe we can do something together to landlord. You said its normal it includes TV in nebenkost, however contract says more then just 'Radio-TV-Gebuhren' ,right? contract should inform more detail of cost and you can cancel of UPC etc etc .....I think. back home in Japan,contract of rents have more detail for each things....
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Old 21.10.2017, 20:03
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Re: UPC bill included in Nebenkosten

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I don't think there is anything you can do, for the time that is already past. Your contract clearly specifies that "Radio-TV-Gebühren" are part of what you are paying for. It does not matter that you did not use the UPC connection during the time from the start of the lease until now. You agreed to the contract, so you have to pay for what you've signed.

But for the time from now on, yes, you can do exactly what the landlord said: "If you want to cancel it, inform them". That is correct.

You should do that in writing, with a registered letter (on paper, in an envelope, specially registered at the Post Office for Fr. 6 in addition to the postage). Keep a copy of the letter you send, and keep the "sending receipt" that you are given at the Post Office counter. File these safely. Together, they count as proof that you have sent the letter.

If you are unsure of the wording of the letter, you could consult the Mieter- und Mieterinnenverband. They probably have a standard letter for this kind of thing. This is the Tenants' Organisation, and membership is very cheap and well worth having.
https://www.mieterverband.ch/mv-zh/n...ahresende.html
Anyone joining now is in for free until the end of December 2017, as the new membership fee covers now until December 2018.
Thank you so much for lots of tips! I still want to fight to get refund ...... cos this landlord contract is so unclear about TV and contract should have more details. Landlord also said 'Its including in contract' yes, I know but without any details of it they should not cost 3/8 cost on users....so hope at least we can refused to pay 3/8 cost.....
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Old 22.10.2017, 17:02
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Re: UPC bill included in Nebenkosten

And are you saying it cost 1290 CHF for 3 houses or 1290 CHF just for you.If it is 1290 for 3 houses then its OK.That makes 35 CHF per month for you. If not then you should make a police report.




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Thank you very much for comment.Yes I do agree about refused to pay for divided cost by 3. Its crazy!! We found other 2 houses using UPC so when my husband coming back from trip,we will ask them what they thinking about this issue and maybe we can do something together to landlord. You said its normal it includes TV in nebenkost, however contract says more then just 'Radio-TV-Gebuhren' ,right? contract should inform more detail of cost and you can cancel of UPC etc etc .....I think. back home in Japan,contract of rents have more detail for each things....

Last edited by omtatsat; 22.10.2017 at 17:16.
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Old 22.10.2017, 17:25
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Re: UPC bill included in Nebenkosten

What the OP says I think is that 3 houses pay 1290 CHF a year .
Then its OK. Around 35 CHF a month for each apartment. Japanman a little confused I think
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Having a connection included in the rental contract is normal, however having to pay for those who don't use it is abnormal and I would refuse to do so.

What's next, 2 more houses stop using it, and you have to pay chf 3.870,- next year?

Let him sort his own things out and pay 3870/8 = 483,75 which is a normal amount per year.

In case of problems seek contact with "Mietverband"
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Old 23.10.2017, 22:54
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Re: UPC bill included in Nebenkosten

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Ignorance is no excuse. If you don't inform yourself then no sympathy for you. ( probably your husbands fault )

And UPC are simply a very big mafia!!!
Yeah, You are so right. Husband is from swissfrench side and he didnt really understand what mean of tv lien in German..... we will cancel UPC
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Old 24.10.2017, 08:31
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Re: price increase of the UPC cable connection (in Nebenkosten)

Make sure landlord reduces the rent if they terminate the contract of cable connection and if it was part of NK or rent.

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Hi all,

The landlord told me today that UPC increases the price and they will probably terminate the contract with them if the neighbours want that. And he came to ask me.
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Old 24.10.2017, 08:55
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Re: price increase of the UPC cable connection (in Nebenkosten)

These UPC connection costs are criminal.


"In recent years, prices have risen regularly. And the profit, as can be seen from the business figures: The operating cash flow margins released by UPC's parent company Liberty Global have constantly increased over recent years." Tages Anzeiger

Last edited by omtatsat; 24.10.2017 at 09:15.
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