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Old 07.11.2017, 14:35
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Lycamobile-not reachable while in roaming

Hello people,
i have a Lycamobile subscription, everything good while in Switzerland but after crossing border in Germany or France is registering to roaming network, i receive sms for informing me that i have same benefits like i was in Switzerland, i can initiate calls but i;m not reachable for the others who try to call me. Tried restarts, also manual mode and choosing roaming country from their list but no success.
Their support is not helpful as usual.

Anyone experinced same behaviour?
I have a Huawei P9 terminal.
Thanks!
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  #2  
Old 08.11.2017, 14:51
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Re: Lycamobile-not reachable while in roaming

I wrote >>this<< a while ago, first post, last entry about "roaming", but it seems you're already following that.

No idea. I´ve been using my Lycamobile in different countries, and it's been working ever since.
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Old 09.11.2017, 09:51
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Re: Lycamobile-not reachable while in roaming

do you have some software installed that could eventually block incoming calls?
How strong is the network signal? is it in the city or in the country side?
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Old 04.03.2020, 17:35
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Re: Lycamobile-not reachable while in roaming

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Hello people,
i have a Lycamobile subscription, everything good while in Switzerland but after crossing border in Germany or France is registering to roaming network, i receive sms for informing me that i have same benefits like i was in Switzerland, i can initiate calls but i;m not reachable for the others who try to call me. Tried restarts, also manual mode and choosing roaming country from their list but no success.
Their support is not helpful as usual.

Anyone experinced same behaviour?
I have a Huawei P9 terminal.
Thanks!
I will answer myself for anybody who will face the same strange situation.
So, i buy every month Hello Swiss M Package bur for some reason Lycamobile wants to have some extra money topped up in order to be reachable, even if the roaming is free.
As a test i topped up 5chf, answered to some calls and the balance is unchanged.
Very strange!

Funny situation with Lyca: complained that i have no signal in Hungary, they registered my complaint and said will try to solve my issue.
The funny part is that they are not present on hungarian market but it seems they still try to see why i have no roaming in Hungary
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This user would like to thank Balkan for this useful post:
  #5  
Old 04.03.2020, 23:14
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Re: Lycamobile-not reachable while in roaming

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So, i buy every month Hello Swiss M Package bur for some reason Lycamobile wants to have some extra money topped up in order to be reachable, even if the roaming is free.
As a test i topped up 5chf, answered to some calls and the balance is unchanged.
Very strange!
Hello Swiss covers unlimited calls made and received in the EU:

https://www.lycamobile.ch/en/bundle/hello-swiss-m/
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  #6  
Old 05.03.2020, 11:21
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Re: Lycamobile-not reachable while in roaming

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Hello Swiss covers unlimited calls made and received in the EU:

https://www.lycamobile.ch/en/bundle/hello-swiss-m/
Should be like this but i tried everything, a chatted a lot with their customer support but this was the solution.
When having only Hello Swiss M bundle i can call as much as i want while i am abroad, also i can use internet but nobody can call and contact me.
After adding few francs i was reachable and the balace remained unchanged.
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