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View Poll Results: How do you connect to the internet?
ADSL 200 46.95%
Cablecom 221 51.88%
Dial up modem 5 1.17%
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  #201  
Old 20.03.2008, 14:09
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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For last few days my Swisscom speed has been consistently down from 4500/550 kbit/s to 1599/400 kbit/s What the hell is that all about?
And I thought it was just me. Cablecom has been like this for me the last week or two, when I got it (about a month ago) it was super fast, now it feels really slow.. not sure what's going on. I have their fastest package.
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  #202  
Old 20.03.2008, 16:16
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Re: Internet issues / choices in Switzerland / ADSL vs cable

My cablecom has been working really well all year

Only change is when they increased the speed a few weeks back :-)
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  #203  
Old 20.03.2008, 20:11
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Anyone know what this free Internet 3500 by Sunrise is all about? They have the Che posters things everywhere. You think it's a good offer?

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  #204  
Old 20.03.2008, 20:25
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Re: Internet issues / choices in Switzerland / ADSL vs cable

If I decide to move from Swisscom to Cablecom then would I be able to transfer my mobile and land line phone numbers without hassle? I mean keep the numbers same. How long does the change over take?
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  #205  
Old 20.03.2008, 21:09
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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If I decide to move from Swisscom to Cablecom then would I be able to transfer my mobile and land line phone numbers without hassle?
Yes and yes and Cablecom has an English website.
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  #206  
Old 23.03.2008, 20:14
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Re: Internet issues / choices in Switzerland / ADSL vs cable

hello this is my first time posting, i just joined . i will be moving to Basel in May, and i plan to signup for highspeed internet so that i can use my slingbox. anyone know about speed capacity for this application? thx the2donald
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  #207  
Old 25.03.2008, 08:23
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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hello this is my first time posting, i just joined . i will be moving to Basel in May, and i plan to signup for highspeed internet so that i can use my slingbox. anyone know about speed capacity for this application? thx the2donald
The type and speed of the internet connection available to you in Basel will depend on your home address. So once you know your home address then people here can advise what sort of speed you can expert.

But generally you have 3 x connection possibilities:

1. xDSL - a DSL connection via Swisscom (the owner of the telephone line) or one of their many resellers - sunrise, green, cablecom, etc
Download speeds up to maybe 10Mbps are possible, depending on the line to your house and distance to the exchange.

2. Cable TV internet connection - Cablecom is the main cable TV operator in Basel. Download speeds from 500kbps to 25Mbps are possible

3. Wireless - via a mobile phone operators datacard. Tends to be the most expensive but is the most flexible in terms of location and mobility.

As for slingbox, if you will install it in your house/apartment in Basel it needs a minimum upstream speed of 256kbps and a connection with an unlimited data throughput.
So that rules out using a mobile datacard, leaving you with a cable TV or DSL option.

Either will do fine, shop around for the best prices and packages, Cablecom offer a good 15Mbps down / 1.5Mbps up for 65 sFr, and you get it half-price for 6 months if you get one of the other products 8phone or TV) as well.

Make sure that when you look for a place to live, that you check the availability of DSL or cable TV on the applicable website before you choose the apartment!
Cable TV:
http://www.cablecom.ch/en/index/inte....htm?setlang=4
(see RH side of page for the availability check)

DSL:
http://www.swisscom.ch/res/kombi-ang...?languageId=en

Compare prices and shop around, Cablecom tends to be cheaper than Swisscom and works really well. I have the 15Mbps Cablecom connection at home and it is great.
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  #208  
Old 27.03.2008, 01:19
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Cablecom has a new offer, Hispeed 250, with 250k down and 100k up, and it costs 5 CHF/month if you have the digital phone as well. Has anyone tried this, as I am considering a downgrade but not sure how realistic the 250k is. If it is more like 30k in reality, it would be too slow for me. (You can downgrade to this offer, if you pay a one off 100 CHF).
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  #209  
Old 27.03.2008, 09:53
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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... not sure how realistic the 250k is.
It will be very realistic. The speed management systems in use by Cablecom mean that the speed is set exactly.

You are not subject to long, unknown telephone lines that influence the speed.

My 15Mbps measures at 15.9Mbps, so the speed management system works well at the higher speeds, so it will work just as well at the lower speeds.

So you can rely on the 250kbps really being 250kbps
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  #210  
Old 27.03.2008, 10:39
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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It will be very realistic. The speed management systems in use by Cablecom mean that the speed is set exactly.

You are not subject to long, unknown telephone lines that influence the speed.

My 15Mbps measures at 15.9Mbps, so the speed management system works well at the higher speeds, so it will work just as well at the lower speeds.

So you can rely on the 250kbps really being 250kbps
Having had Cablecom internet for the last two and a half years, I can report similar reliability. If I see a download which is slower than my rated speed, I can confidently predict that it's the speed of the host's connection.
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  #211  
Old 27.03.2008, 23:05
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Having had Cablecom internet for the last two and a half years, I can report similar reliability. If I see a download which is slower than my rated speed, I can confidently predict that it's the speed of the host's connection.
Great guys! Thanks heaps, that means I can save some 500 CHF per year on my internet (going from 45 CHF to 5 CHF. Now let's hope they won't increase the fees again after a few months because my past experiences with them were unspeakable.)
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  #212  
Old 28.03.2008, 09:22
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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It will be very realistic. The speed management systems in use by Cablecom mean that the speed is set exactly.

You are not subject to long, unknown telephone lines that influence the speed.

My 15Mbps measures at 15.9Mbps, so the speed management system works well at the higher speeds, so it will work just as well at the lower speeds.

So you can rely on the 250kbps really being 250kbps
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Having had Cablecom internet for the last two and a half years, I can report similar reliability. If I see a download which is slower than my rated speed, I can confidently predict that it's the speed of the host's connection.
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Great guys! Thanks heaps, that means I can save some 500 CHF per year on my internet (going from 45 CHF to 5 CHF. Now let's hope they won't increase the fees again after a few months because my past experiences with them were unspeakable.)
I don't want to rain on anybody's parade, but I would sound a note of caution here regarding CC.

My experience of their service over the last three years has been one of multiple outages and them practically redefining the phrase "best effort" when it comes to delivering (or more accurately failing to deliver) the advertised speeds.

Customer service also appears to be an oxymoron for them.

Earlier posts in this thread would appear to indicate that I am not alone in this. If you read German, also check the boards on cablemodem.ch for further experiences.
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  #213  
Old 28.03.2008, 10:11
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Re: Internet issues / choices in Switzerland / ADSL vs cable

as with many points of view, do remember that more people complain than state they are happy with the service. I've been with cablecom for internet for 9 years now and had no serious outages. Yes, one power supply and one modem have failed me and I was once without internet for 4 hours but largely my service has been spot on.

When I've needed to speak to them - which was last in about 2002 - they have been helpful on the phone. Service has been generally excellent.

Now I don't think I am that lucky - but as I said earlier, people will pop onto internet forums when they want to complain. So consider the number of complaints -vs- the number of customers......1%? 2%?
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  #214  
Old 28.03.2008, 10:25
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Absolutely, that is always the danger with internet forums, and I would certainly doubt my experience is typical of the average customer, or they wouldn't still be in business. (Having said that they do have the advantage of being a monopoly.)

However, I've been using ISPs in various European countries over the last few years, and can say with certainty that Cablecom have been the worst company I have ever been a customer of, in terms not only of their delivery of service but the way the deal with their customers when there is an issue.

For sure, many customers will never have a problem with them, but my experience is worth sharing nevertheless.

When I mentioned it to work colleagues and friends when I was cut off for three months with no compensation, the general reaction was one of sympathy but "well, it's Cablecom, what do you expect". Your point about internet forums (fora?) tending towards the negative is spot on, however I don't think there is any doubt that Cablecom's general reputation isn't particularly great either.
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  #215  
Old 28.03.2008, 10:32
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Anyone have experience of having a Digital system installed by Swisscom/Bluewin?

I ordered:

DSL max
Download- und Upload in KBit/s 20000/1000

at the beginning of last week, but have not heard from them.

Guess I need to give them a call as I will need to cancel my current ADSL connection with a 3rd-party provider on Monday at the latest.
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  #216  
Old 29.03.2008, 18:33
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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However, I've been using ISPs in various European countries over the last few years, and can say with certainty that Cablecom have been the worst company I have ever been a customer of, in terms not only of their delivery of service but the way the deal with their customers when there is an issue.
I absolutely agree. In fact, if I truly were to write down what I have experienced in terms of customer service, I fear the forum could possibly come under scrutiny for libel. So I do not dare.

My problem is that I share an apartment, and the phone line owner does not want ADSL, so I am stuck with cable. If there were any cable internet alternatives that did not cost a huge signup fee, I would switch in a heartbeat, and try to erase the name of this company from my mind forever. Avoid at all cost if you have the chance, would be my recommendation.
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  #217  
Old 31.03.2008, 09:33
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Absolutely, that is always the danger with internet forums, and I would certainly doubt my experience is typical of the average customer, or they wouldn't still be in business. (Having said that they do have the advantage of being a monopoly.)

However, I've been using ISPs in various European countries over the last few years, and can say with certainty that Cablecom have been the worst company I have ever been a customer of, in terms not only of their delivery of service but the way the deal with their customers when there is an issue.
To add some balance to this posting

1. Cablecom is not by any means a monopoly. There is a lot of choice out there. For TV and for Internet and for phone. For almost every location in Switzerland.

2. I have been very happy with Cablecom, the performance of my connection has been excellent, and everything has happened as promised.

So just be cause mainly complainers write up in these forums, doesn't mean that cablecom has created a bad experience for everyone. I am very happy with their service.
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  #218  
Old 31.03.2008, 09:58
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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<snip> (Having said that they do have the advantage of being a monopoly.) <snip>
They don't even cover all of Switzerland. How can they be a monopoly?

An example of a monopoly is Telkom in South Africa. They own the pipes, they control the bandwidth, cost, phone charges and there is no other service provider.

In Switzerlad there is a choice for TV, phone, internet etc.
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  #219  
Old 31.03.2008, 10:04
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Re: Internet issues / choices in Switzerland / ADSL vs cable

deleted, life's to short to bother defending yourself on an internet forum

Last edited by Ed Pummelon; 06.04.2008 at 15:51.
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  #220  
Old 06.04.2008, 18:22
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Re: Internet issues / choices in Switzerland / ADSL vs cable

I've got a mobile unlimited usb thingy from Swisscom. I got a great student offer and took it. (http://www.swisscom-mobile.ch/scm/st...ngebot-en.aspx). I move around alot, being a student of a university and in my schooling i also work as a management trainee in the tourism sector. Therefore I do not stay for more than 6 months at one location at a time. This means that adsl and cable gets too expensive with all the transferring and reinstallations at my new locations.

I get 5 GB per month to download and so far, the speed is about 50kB/s. Not beating adsl, but giving it a run for its money if you're not downloading huge files. I pay 39CHF per month and on an average month, i use aprox 3.5GB for just surfing on the web 2-3 hours daily, chatting and emailing. Good point is also that this works EVERYWHERE there is a Swisscom cell phone signal. I've used it on the trains and even on the motorways. (not while driving of course, but my passengers have used it).

However, my two flatmates also got this mobile "unlimited" and they were not paying attention to what they were doing on the net. They were streaming Norwegian tv channels all the time for instance. Therefore, in their first month, they downloaded in total aprox. 12GB, 7GB over the limit. This resulted in their first bill not amounting to 39CHF, but a mindboggling 750CHF(!!!!!)

They were naive non-computer-knowing girls and did not check the volume statistic on the connection software. They learned their lesson there. Especially since the salary for a hotel trainee in Switzerland is 2045CHF. Amounts to about 1200CHF after taxes and such.

To conclude, this mobile "unlimited" from Swisscom is brilliant if you are travelling alot or moving around alot. It gives you a good enough speed when you download files and you can use it everywhere there is a cell phone signal. In addition, you can use the swisscom wireless at hotels, restaurants, train stations and airports.

Nevertheless... The system has a flaw in it. There should be a warning when you exceed 0.5GB, 1.0GB, 1.5GB and so on, built into the software; because exceeding the limit will cost you a very dear 10 cts per mb. That's 100CHF per extra GB!!

If you need 10GB per month, just get two sim cards with the 5GB option.

Note: There are of course conditions (its a phone company after all... ) You pay a 40CHF one time fee for the sim card and 1chf for the usb modem if you go for a 24 month contract. If you go for a 12 month contract, you pay 40CHF for the sim card and 129CHF for the modem. The modem can be used worldwide though, so plug your regular sim card in and it works. It supports GPRS, EDGE, UMTS and HSDPA
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