Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
View Poll Results: How do you connect to the internet?
ADSL 200 46.95%
Cablecom 221 51.88%
Dial up modem 5 1.17%
Voters: 426. You may not vote on this poll

Reply
 
Thread Tools Display Modes
  #221  
Old 06.04.2008, 19:06
amba's Avatar
Junior Member
 
Join Date: May 2007
Location: Bern
Posts: 61
Groaned at 0 Times in 0 Posts
Thanked 8 Times in 7 Posts
amba has no particular reputation at present
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
2. I have been very happy with Cablecom, the performance of my connection has been excellent, and everything has happened as promised.
totally agree with this, so far (+ tv and phone)
Reply With Quote
  #222  
Old 21.04.2008, 12:15
ipoddle's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: basel
Posts: 1,091
Groaned at 21 Times in 14 Posts
Thanked 1,063 Times in 442 Posts
ipoddle has an excellent reputationipoddle has an excellent reputationipoddle has an excellent reputationipoddle has an excellent reputation
Choosing an Internet Service Provider

Hi

I think maybe this should be a sticky !

Anyway, just a word of caution for anyone thinking about setting up an contract with a Swiss ISP.

I've been with Sunrise for a few years, paying 69chfs a month for their 'top end' Internet connection.

I've just discovered that Swisscom is now offering a connection 4 times faster than my Sunrise bandwith for the same price.

So I call Sunrise and get the 'typical' Swiss answer. I can't get out of my contract unless I inform them in the 2 months prior to the expiration of the current contract. They can't increase the bandwith because Swisscom owns the monopoly on the 'final mile' service into residential addresses and they wont 'share' any higher bandwith with other providers.

What a country.. unreasonable service contracts and monopolistic service providers.
Reply With Quote
  #223  
Old 21.04.2008, 12:24
Banned
 
Join Date: Sep 2006
Posts: 1,564
Groaned at 27 Times in 23 Posts
Thanked 1,134 Times in 585 Posts
peachy has a reputation beyond reputepeachy has a reputation beyond reputepeachy has a reputation beyond reputepeachy has a reputation beyond repute
Re: Choosing an Internet Service Provider

There is a duopoly in Switzerland for ISP's, Cablecom have their own infra.

Didn't you agree to the Sunrise terms when you signed up with them?
Reply With Quote
  #224  
Old 21.04.2008, 12:52
szhjcn's Avatar
Forum Veteran
 
Join Date: Feb 2008
Location: Zurich
Posts: 1,765
Groaned at 3 Times in 3 Posts
Thanked 381 Times in 302 Posts
szhjcn has earned the respect of manyszhjcn has earned the respect of manyszhjcn has earned the respect of many
Re: Internet issues / choices in Switzerland / ADSL vs cable

Have my VDSL MAX setup last week. Works great. Only issue is it came with a 4-port Wireles Modem/Router. So now I need to sell my new Linksys Wireless-N router as it is not needed.
Reply With Quote
  #225  
Old 21.04.2008, 13:42
JVC
 
Posts: n/a
Re: Choosing an Internet Service Provider

Quote:
View Post
What a country.. unreasonable service contracts and monopolistic service providers.
LOL! Since your profile says that you are from England, did you ever have your own internet connection there?

Here's a hint. When Sunrise started in Switzerland they were part owned by BT and I believe that they brought BT practices here.
Reply With Quote
  #226  
Old 23.04.2008, 07:40
Junior Member
 
Join Date: Jun 2007
Location: zurich
Posts: 30
Groaned at 1 Time in 1 Post
Thanked 5 Times in 3 Posts
never has no particular reputation at present
Re: Internet issues / choices in Switzerland / ADSL vs cable

I have VDSL by cybernet.ch, it's owned by swisscom. I get speeds, 20000/1000, always full speed.

I know cablecom has faster, but i heard you dont always get max speeds, depends on how much is in use by other customers, where *DSL is a dedicated line and quarantees speeds.


I would like to hear some feedback of 25000/2000 cablecom users ..
Reply With Quote
  #227  
Old 23.04.2008, 08:42
szhjcn's Avatar
Forum Veteran
 
Join Date: Feb 2008
Location: Zurich
Posts: 1,765
Groaned at 3 Times in 3 Posts
Thanked 381 Times in 302 Posts
szhjcn has earned the respect of manyszhjcn has earned the respect of manyszhjcn has earned the respect of many
Re: Internet issues / choices in Switzerland / ADSL vs cable

I don't have cable com but VDSL from Swisscom. Mine maxes out around 15000/1000 but this seems to be consistant every time I check (mainly evenings and weekends when load will be highest).
Reply With Quote
  #228  
Old 23.04.2008, 11:05
Ed Pummelon's Avatar
Forum Veteran
 
Join Date: Feb 2008
Location: ZH
Posts: 763
Groaned at 2 Times in 2 Posts
Thanked 327 Times in 202 Posts
Ed Pummelon has earned the respect of manyEd Pummelon has earned the respect of manyEd Pummelon has earned the respect of many
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
I have VDSL by cybernet.ch, it's owned by swisscom. I get speeds, 20000/1000, always full speed.

I know cablecom has faster, but i heard you dont always get max speeds, depends on how much is in use by other customers, where *DSL is a dedicated line and quarantees speeds.


I would like to hear some feedback of 25000/2000 cablecom users ..
I have Cablecom 25000/2500. I nearly always get 2K up, but have yet to see 25K down. It's usually around 12K, and I have noticed it peak to 20K once. This is evening and weekend use. Hope this helps.

EDIT: is cybernet.ch for business customers?
Reply With Quote
  #229  
Old 23.04.2008, 11:16
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
I know cablecom has faster, but i heard you dont always get max speeds, depends on how much is in use by other customers, where *DSL is a dedicated line and quarantees speeds.
"DSL is a dedicated line and quarantees speeds." = Absolute Bollocks

DSL and Cablecom networks are both Best Efforts networks, which means that the available bandwidth is dependent on current network loading.

DSL unfortunately suffers from copper cable crosstalk and DSL interference, which the cablecom network does not suffer from

Neither Cablecom nor Swisscom (or any other DSL provider) will offer any speed guarantees on DSL, due to the variable nature of the copper cable

Whilst DSL is a single copper line from your house to the nearest exchange, from that point on the DSLAM you are connected to is shared by many other users, and it is the proportion of sharing (over-subscription) that has the biggest impact on your speed experiences.

Different ISPs use different over-subscription ratios.

The cablecom network does not use DSLAMs and thus does not suffer from DSL performance issues.


At the end of the day, all consumer grade internet connections are Best Efforts and will all be impacted from the current network loading.
Reply With Quote
The following 3 users would like to thank FriendlyKiwi for this useful post:
  #230  
Old 23.04.2008, 11:26
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
I have Cablecom 25000/2500. I nearly always get 2K up, but have yet to see 25K down. It's usually around 12K, and I have noticed it peak to 20K once. This is evening and weekend use. Hope this helps.
Is this testing to local Swiss-based servers?
Reply With Quote
  #231  
Old 23.04.2008, 11:43
Lob's Avatar
Lob Lob is offline
Forum Legend
 
Join Date: Nov 2005
Location: -
Posts: 7,809
Groaned at 42 Times in 37 Posts
Thanked 1,973 Times in 1,060 Posts
Lob has a reputation beyond reputeLob has a reputation beyond reputeLob has a reputation beyond reputeLob has a reputation beyond reputeLob has a reputation beyond repute
Re: Internet issues / choices in Switzerland / ADSL vs cable

DSL speeds will be great for those a few hundred meters from the exchange. Go towards the extreme and I think you'll see different results.

Both technologies can perform well if contention is managed. Both technologies are, I believe, nearing the levels of performance that can be supported by the infrastructure. Mr Kiwi....?
Reply With Quote
  #232  
Old 23.04.2008, 11:54
Ed Pummelon's Avatar
Forum Veteran
 
Join Date: Feb 2008
Location: ZH
Posts: 763
Groaned at 2 Times in 2 Posts
Thanked 327 Times in 202 Posts
Ed Pummelon has earned the respect of manyEd Pummelon has earned the respect of manyEd Pummelon has earned the respect of many
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
Is this testing to local Swiss-based servers?
I usually use the Basel server on speedtest.net, or perftest.cablecom.ch
Reply With Quote
  #233  
Old 23.04.2008, 11:55
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
Both technologies can perform well if contention is managed. Both technologies are, I believe, nearing the levels of performance that can be supported by the infrastructure. Mr Kiwi....?
I would agree - DSL can manage guaranteed 20Mbit/s symmetrical for business applications (xDSL2+, using 4 x copper pairs, essentially sending 5Mbit/s down each pair), which is an available technology today and currently being implemented in Switzerland.

Or 20Mbit/s asymmetrical (VDSL) using one (albeit short, new and shiny) copper pair. Big disadvantage of course is the sensitivity to distance and sensitivity to poor quality copper (not that the Swiss ever used poor quality copper, but age does deteriorate the insulation...).

Of course, you can start stacking DSL modems on top of each other and load-sharing - but at some stage fibre becomes more cost effective.

But hey: Remember the days when going to the moon was a pipe dream, or when heavier-than-air flight was regarded as just plain delusional?

So who knows what the future will bring... if only I could invent a wireless system with zero radio-smog emissions....
Reply With Quote
  #234  
Old 23.04.2008, 11:58
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
I usually use the Basel server on speedtest.net, or perftest.cablecom.ch
Then I'd recommend that you take a series of measurements, over a few days, and log the results.

If the actual speed is nowhere near the expected service speed, log a fault with Cablecom

You may have poor cabling generating high bit-errors preventing maximum performance from being achieved, or a poor performing modem.

The cable issue could be in your house, or in the connection to the nearest cablecom node, or in the network (in which case many users would be affected and cablecom would know).
Reply With Quote
  #235  
Old 23.04.2008, 12:10
Ed Pummelon's Avatar
Forum Veteran
 
Join Date: Feb 2008
Location: ZH
Posts: 763
Groaned at 2 Times in 2 Posts
Thanked 327 Times in 202 Posts
Ed Pummelon has earned the respect of manyEd Pummelon has earned the respect of manyEd Pummelon has earned the respect of many
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
Then I'd recommend that you take a series of measurements, over a few days, and log the results.

If the actual speed is nowhere near the expected service speed, log a fault with Cablecom

You may have poor cabling generating high bit-errors preventing maximum performance from being achieved, or a poor performing modem.

The cable issue could be in your house, or in the connection to the nearest cablecom node, or in the network (in which case many users would be affected and cablecom would know).
Thanks for the recommendation. I have already queried this with Cablecom, who advised the same thing, which is where I got the perftest.cablecom.ch address from. The results of the tests were the 12K average which I quoted.

When I sent the results back to them the first answer from them was that I had performed the test via a router, and that I should unplug it. I hadn't, it was done with a direct wired connection to the modem.

When I informed them of that, the second reply was "we can confirm that the signal quality of your hispeed connection is optimal".

They might regard it as optimal, but the resulting service I get is most definitely not.

However I am not prepared to get involved in another battle with them (I lost my digital phone and internet connection completely due to a fault at their end from Dec - Feb 2006/7), and am now about to cancel my contract.

This is why I'm following this thread with interest, as I'm currently trying to work out who to move to...
Reply With Quote
  #236  
Old 23.04.2008, 12:15
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Internet issues / choices in Switzerland / ADSL vs cable

whatever.... as you wish.... que sera sera
Reply With Quote
  #237  
Old 23.04.2008, 13:12
Guest
 
Posts: n/a
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
Is this testing to local Swiss-based servers?
I also have Cablecom 25000/2500. Testing with a server in Geneva returns results that average around 10000 down. Last night I was at 1000. I have seen it peak to around 20000 ONE time. Cablecom and I are having some "discussions" at this point. They are crediting my monthly bill by 20CHF which really isn't enough. If they could not provide 25000 in my area, they should not have offered it. An average of 10000 is not good enough regardless of "best effort" language. They have also committed to upgrading the network in my area early next month. See last nights trace results (some private info hidden) of my line run from a company in the USA:

CLIENT
nn.nn.nnn.nnn
SERVICE STATISTICS
AREA : EUROPE
NODE: nnnnn
INTEGRITY: 28/100
ATTENUATION: 16

The cross connect with Savvis and PCCW BTN on two specific nodes are running at 39% packet loss. By my simple math, that's 4 in 10 packets lost. This is HORRIBLE!!!

I have provided Cablecom with this information so maybe it will help them resolve this problem... Again, if you are paying one of these cheating providers (not a Swiss issue), make sure you are really getting what you are paying for. They will sell you what they cannot provide and bet that you will not be smart enough to figure it out.
Reply With Quote
  #238  
Old 23.04.2008, 13:22
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
Again, if you are paying one of these cheating providers (not a Swiss issue), make sure you are really getting what you are paying for. They will sell you what they cannot provide and bet that you will not be smart enough to figure it out.
Just to provide some balance to this thread:
I have a cablecom connection @ 15Mbit/s and it works perfectly well, with measured download speeds of 15.6Mbit/s.
Reply With Quote
  #239  
Old 23.04.2008, 13:25
Guest
 
Posts: n/a
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
Just to provide some balance to this thread:
I have a cablecom connection @ 15Mbit/s and it works perfectly well, with measured download speeds of 15.6Mbit/s.
I think the point here is that if they cannot provide an average speed of 1/2 what you are paying them for, they should not offer it. Disagree??
Reply With Quote
  #240  
Old 23.04.2008, 13:30
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
View Post
I think the point here is that if they cannot provide an average speed of 1/2 what you are paying them for, they should not offer it. Disagree??
I totally agree.
If the 25Mbit/s service did not work, it work not be offered.

But it is offered. And it does work.

Maybe not at one specific connection at one poster's address. But that is the exception, not the norm.

It does work.
Reply With Quote
Reply

Tags
adsl, cable, internet, internet access, isdn, isp, modem, voip




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT +2. The time now is 01:08.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0