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View Poll Results: How do you connect to the internet?
ADSL 200 46.95%
Cablecom 221 51.88%
Dial up modem 5 1.17%
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  #241  
Old 23.04.2008, 13:32
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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I think the point here is that if they cannot provide an average speed of 1/2 what you are paying them for, they should not offer it. Disagree??
They don't offer it outright.

Check here

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All speeds are «best effort». All prices include VAT. Minimum contract period 12 months, cancellation period 3 months.
Promotion for new customers until 30.04.2008: ½ price on all hispeed internet products for the first 3 or 6 months of the contract.
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«Best effort»

"Best effort" refers to the best possible data connection under the given network conditions. Cablecom transmits all data as quickly and as well as possible. Under normal conditions, the full bandwidth is available to the user. However, in the case of restricted transmission capacity, the indicated download and upload speeds may be reduced.
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  #242  
Old 23.04.2008, 13:36
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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I totally agree.
If the 25Mbit/s service did not work, it work not be offered.

But it is offered. And it does work.

Maybe not at one specific connection at one poster's address. But that is the exception, not the norm.

It does work.
When a person signs up for a specific address, that person enters their specific address into their system to determine whether 25000 is available at that specific address. When their system returns the answer "Yes, it it available at your address" ... Need I say more?
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  #243  
Old 23.04.2008, 13:38
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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When their system returns the answer "Yes, it it available at your address" ... Need I say more?
their system has a stammer?
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  #244  
Old 23.04.2008, 13:39
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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They don't offer it outright.

Check here

You cannot be serious!!!??? After many many tests, it has NEVER reached 25000. "Best Efforts" aren't good enough when the average is 10000. I will sell you a car that goes 250 mph and I'll make my best effort for it to go that fast. Oh, it's available alright...
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  #245  
Old 23.04.2008, 13:41
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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their system has a stammer?
I don't know. If I were Cablecom, maybe I would always say it is possible too. 99% will pay and never know.
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  #246  
Old 23.04.2008, 13:41
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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You cannot be serious!!!??? After many many tests, it has NEVER reached 25000. "Best Efforts" aren't good enough when the average is 10000. I will sell you a car that goes 250 mph and I'll make my best effort for it to go that fast. Oh, it's available alright...
But best efforts is the service they are offering, and what you signed up for.
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  #247  
Old 23.04.2008, 13:45
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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But best efforts is the service they are offering, and what you signed up for.
Don't you have something better to be doing right now. If I wanted this type of response, I'd be on a Swiss forum.
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  #248  
Old 29.04.2008, 14:00
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Re: Choosing an Internet Service Provider

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Hi

I think maybe this should be a sticky !

Anyway, just a word of caution for anyone thinking about setting up an contract with a Swiss ISP.

I've been with Sunrise for a few years, paying 69chfs a month for their 'top end' Internet connection.

I've just discovered that Swisscom is now offering a connection 4 times faster than my Sunrise bandwith for the same price.

So I call Sunrise and get the 'typical' Swiss answer. I can't get out of my contract unless I inform them in the 2 months prior to the expiration of the current contract. They can't increase the bandwith because Swisscom owns the monopoly on the 'final mile' service into residential addresses and they wont 'share' any higher bandwith with other providers.

What a country.. unreasonable service contracts and monopolistic service providers.
Yes the 4 times speed from Swisscom at Sunrise price is a bummer! I am with Sunrise and kind of ****ed off. My click and call 5000 does not even give me 5000kbps! I am getting 2500 currently

The mobile phones are not free or cheap either. If I extend my contract 24 months then the least I should get is a decent handy for free I feel trapped! I used to be with Swisscom and they were worse but now their offers look mouth watering! Specially the 20000kbps one.
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  #249  
Old 29.04.2008, 14:28
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Re: Choosing an Internet Service Provider

Would a threat to cancel my contract with Sunrise get me say a Sony Ericsson K850i or W890i for free ? Currently they want CHF250 even if I extend my internet + mobile + landline contract by 24 frigging months! I verbally agreed to extend my contract but have not signed the forms yet. I will give them a call and let you know.
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  #250  
Old 29.04.2008, 15:21
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Re: Choosing an Internet Service Provider

a threat wouldn't do much...the problem is in CH, even if it is just a verbal contract, they can hold you to it..especially if they record it (have worked at 2 CH ISPs in the past). you can get out of most contracts by paying a 'fine', so it might be wise to check out if it is worth it in the long run. Swisscom does still hold the last mile, but in the past, when they upped their BW, the other providers followed as soon as they could (when the Ports were activated).
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  #251  
Old 29.04.2008, 15:54
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Re: Choosing an Internet Service Provider

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a threat wouldn't do much...the problem is in CH, even if it is just a verbal contract, they can hold you to it..especially if they record it (have worked at 2 CH ISPs in the past). you can get out of most contracts by paying a 'fine', so it might be wise to check out if it is worth it in the long run. Swisscom does still hold the last mile, but in the past, when they upped their BW, the other providers followed as soon as they could (when the Ports were activated).
I tried calling them but could not get hold of any human being. The recorded voice said that due to great demand all the agents are busy so I should visit their website yadda yadda. I guess I will stick with Sunrise for another year and then decide.

Btw the cost of breaking the contract is CHF360 to 540
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  #252  
Old 29.04.2008, 15:59
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Re: Choosing an Internet Service Provider

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I tried calling them but could not get hold of any human being. The recorded voice said that due to great demand all the agents are busy so I should visit their website yadda yadda. I guess I will stick with Sunrise for another year and then decide.

Btw the cost of breaking the contract is CHF360 to 540
argh...that is sooo annoying....during the day as well, guess it would be worse in the evening to call

I guess in that case it isn't worth breaking the contract. One thing you could try is sending the resignation now for the 'earliest possible date of release' and see if they contact you, also you are sure to get out of the contract hassle-free. I worked for awhile in the technical complaints department and stuff like that usually gets their attention
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  #253  
Old 06.06.2008, 11:56
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Re: Internet issues / choices in Switzerland / ADSL vs cable

hey guys i read about 45% percent of the 9 pages so don't freak out if this has been answered again

my apartment has already cablecom basic (its in the nebenkosten)

so if i go now to cablecom for digitalTv ,internet and phone. I will save that
24+ chf that i am already paying?

so lets say if the final offer for a new client would be 80 Chf , i would pay 66?

ohh and how does the recomendation thing works? do i have to go with my friend who is already a customer or i can just give his name?
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  #254  
Old 06.06.2008, 12:52
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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hey guys i read about 45% percent of the 9 pages so don't freak out if this has been answered again

my apartment has already cablecom basic (its in the nebenkosten)

so if i go now to cablecom for digitalTv ,internet and phone. I will save that
24+ chf that i am already paying?

so lets say if the final offer for a new client would be 80 Chf , i would pay 66?
No, that element of the bill doesn't come off.

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ohh and how does the recomendation thing works? do i have to go with my friend who is already a customer or i can just give his name?
I think your friend has to recommend you. Details here. Read the fine print to see what applies.
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  #255  
Old 06.06.2008, 13:30
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Re: Internet issues / choices in Switzerland / ADSL vs cable

hmmm

so why pay for the basic one if i have the full pack?
additional 24 CHF for what?

it doesn't make sense.

Whats the best practise here?
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  #256  
Old 06.06.2008, 13:33
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Cablecom pricing is

Basic package (minimum required)
+ Digital TV (option)
+ HD-Digital TV (option)
+ Digital phone (option)
+ Hispeed internet (option)

It all starts with the basic package, which is the connection of your apartment to the network.

If you don't have the basic connection, you cannot have any of the other options.
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  #257  
Old 06.06.2008, 13:43
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Cablecom pricing is

Basic package (minimum required)
+ Digital TV (option)
+ HD-Digital TV (option)
+ Digital phone (option)
+ Hispeed internet (option)

It all starts with the basic package, which is the connection of your apartment to the network.

If you don't have the basic connection, you cannot have any of the other options.
Not only that, but when I was trying to get out of paying the Billag fee I considered having my connection capped. My landlord told me that I would get no discount off my Nebenkosten for doing so, not to mention the fact that I would have to pay for an engineer to come and do the work.
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  #258  
Old 28.07.2008, 10:36
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Re: Internet issues / choices in Switzerland / ADSL vs cable

When I fist arrive in Zurich i straightaway order cable com as my internet provider but then I realize the internet connection are not available.In the instruction saying that i can terminate the account within one month. So i terminate the account for one month and send back all the modem. But until now i still receive the invoice asking me to pay. This is not fair as I am not using the internet at all since January 08 and they ask me to pay. Anyone can advice? I think they not understand what I am explaining to them as usual the language is always main problem with cable com. I hate this! Help..
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  #259  
Old 27.09.2008, 12:23
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Hi,

I've been reading all posts and still didn't find an answer to my question.

Is it possible to get Internet (5 MBps) without having a telephone (festnetz)?

I'm new here and want to sign up for a reasonable speed internet (5000 kbps) for the lowest price. I actually don't need a telephone number as I use always Skype to call. What I always see is 45 CHF for the internet + 25 CHF for the festnetz.

Oh, I also want an wireless router =)
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  #260  
Old 27.09.2008, 13:16
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Hi,


Is it possible to get Internet (5 MBps) without having a telephone (festnetz)?
Yes with cable internet, like hispeed.ch, which is CableCom...
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