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View Poll Results: How do you connect to the internet?
ADSL 200 46.95%
Cablecom 221 51.88%
Dial up modem 5 1.17%
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  #401  
Old 18.08.2011, 17:46
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Cablecom ... I did it all online. Stuff arrived in a parcel (card, media box, cable modem, wireless router, bunch of pretty-crap-but-I'm-still-using-them-so-they-must-be-ok cables) and then a bill came.

Then I set up a direct debit.

No need to sign anything, no need to speak to anyone, just do it all online in English on their website. If you do need to call them, they will get someone who speaks good English for you.
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  #402  
Old 18.08.2011, 22:48
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Cablecom ... I did it all online. Stuff arrived in a parcel (card, media box, cable modem, wireless router, bunch of pretty-crap-but-I'm-still-using-them-so-they-must-be-ok cables) and then a bill came.

Then I set up a direct debit.

No need to sign anything, no need to speak to anyone, just do it all online in English on their website. If you do need to call them, they will get someone who speaks good English for you.
Okey, you were very clear.

Btw, if I decide to buy a router of my own (I don't like modems), I have to request a router for "cable internet", right? I haven't ever had cable internet (only aDSL) so I do not know how is it like.

I have seen digitec as a technology/computer retailer here. Do you have any other suggestions for computer retailers?

PS: ever had problems with cablecom? I haven't read the best reviews so far.
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  #403  
Old 18.08.2011, 22:53
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Okey, you were very clear.

Btw, if I decide to buy a router of my own (I don't like modems), I have to request a router for "cable internet", right? I haven't ever had cable internet (only aDSL) so I do not know how is it like.

I have seen digitec as a technology/computer retailer here. Do you have any other suggestions for computer retailers?

PS: ever had problems with cablecom? I haven't read the best reviews so far.
Cablecom supply a modem/N-router with their FP100 package. All in one, and quite competent.

Digitec is a very good store and hard to beat for service/variety/stock levels, and a lot of time, price.
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Old 19.08.2011, 08:16
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Cablecom is indeed VERY expensive. 25 CHF just for the phone-line tax (without phone) + 35 CHF for the mini package.
And there's something weird about them. I visited a Swisscom's office and the "mini" package there was for 1 Mbps and not 2 Mbps, as listed on their site. And their employee not that pleasant at all.
Sounds like you are mixing up your providers

Swisscom is expensive and slow
upc cablecom costs less and is very fast

upc cablecom does not offer a 2Mbps package, that is Swisscom
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  #405  
Old 19.08.2011, 08:19
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Btw, if I decide to buy a router of my own (I don't like modems), I have to request a router for "cable internet", right? I haven't ever had cable internet (only aDSL) so I do not know how is it like.
You cannot use any cable modem with upc cablecom
Only the one supplied by upc cablecom can work on their network

All the bad reviews you read are very old.
The service they offer now is excellent - and they have the best speeds and best packages I believe.
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  #406  
Old 19.08.2011, 08:33
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Sounds like you are mixing up your providers

Swisscom is expensive and slow
upc cablecom costs less and is very fast

upc cablecom does not offer a 2Mbps package, that is Swisscom
Yes, you are right. I was referring to Swisscom for the "expensive ISP". Looks like I've started losing my mind.


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You cannot use any cable modem with upc cablecom
Only the one supplied by upc cablecom can work on their network

All the bad reviews you read are very old.
The service they offer now is excellent - and they have the best speeds and best packages I believe.
Okey, how about WLAN routers? Will only their 99.- CHF WLAN router work with their network, or will a less expensive one also do the work?
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  #407  
Old 19.08.2011, 08:47
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Okey, how about WLAN routers? Will only their 99.- CHF WLAN router work with their network, or will a less expensive one also do the work?
If you order the higher speed fiber power services, you get a cablecom WLAN router which is an integrated cable modem and WLAN router in one unit. So you don't have to buy any other WLAN router

Of course, you can use any WLAN router you want after the cable modem

But the cable modem must come from upc cablecom
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  #408  
Old 19.08.2011, 19:19
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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If you order the higher speed fiber power services, you get a cablecom WLAN router which is an integrated cable modem and WLAN router in one unit. So you don't have to buy any other WLAN router

Of course, you can use any WLAN router you want after the cable modem

But the cable modem must come from upc cablecom
Okey, I guess I'll stick with their modem. And as I've seen you must return the WLAN router, so giving 99 CHF for this and then return it, not a good deal.

So, after that, I can stick a WiFi router behind the cable modem like this, right?




I presume the modem is not very configurable, is it?


Oh, and thanks for the help.
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  #409  
Old 19.08.2011, 19:54
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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I presume the modem is not very configurable, is it?

You can set it up as configured. If you plan to use another router, then make sure only one does DHCP, ensure you plan your addressing correctly and consider turning off the radio on the CC supplied modem/wireless router.

It has quite a few comprehensive admin pages , for VOIP, Wireless, WAN/LAN/DHCP/Port forwarding etc, as good or better than my Netgear WNDR3700.

What do you want to configure ?
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  #410  
Old 19.08.2011, 20:21
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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You can set it up as configured. If you plan to use another router, then make sure only one does DHCP, ensure you plan your addressing correctly and consider turning off the radio on the CC supplied modem/wireless router.

It has quite a few comprehensive admin pages , for VOIP, Wireless, WAN/LAN/DHCP/Port forwarding etc, as good or better than my Netgear WNDR3700.

What do you want to configure ?
I do not have anything specific in mind, I just wanted to know if the options you mentioned were available (port forwarding, etc).

I didn't know that the old modem had Wireless.
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  #411  
Old 19.08.2011, 22:26
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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I do not have anything specific in mind, I just wanted
to know if the options you mentioned were available (port forwarding, etc).

I didn't know that the old modem had Wireless.
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Okey, I guess I'll stick with their modem.
My bad, I misread that as being the new one.
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  #412  
Old 21.08.2011, 15:30
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Hi all!

I am moving to my new apartment in Zurich this Friday, so I am researching my options on broadband internet to save as much time I can when I get there...

I have almost decided to go with UPC Cablecom, but there is something I have not made clear (I come from Greece and there is no cable here...).

According to their site, there is full service coverage for my address, so I guess what I have to do is "activate" my cable connection and then choose an internet/telephony/tv plan from them, correct?

So for example I would pay:

CHF 50.- /month for "fiber power internet 25"
CHF 25.05 /month for the cable connection
= 75,05 per month

?? Or is the cable connection included in the plan tariffs?

Thanks in advance...
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  #413  
Old 21.08.2011, 15:34
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Re: Internet issues / choices in Switzerland / ADSL vs cable

The connection fee is usually included in the extra fees ("Nebenkosten") in your rent.
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  #414  
Old 21.08.2011, 15:35
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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So for example I would pay:

CHF 50.- /month for "fiber power internet 25"
CHF 25.05 /month for the cable connection
= 75,05 per month

?? Or is the cable connection included in the plan tariffs?

Thanks in advance...
You pay both the connection charge, which gets you analogue TV and the cable charge = CHF75.05/pm.

Look for combination deals on the Cablecom website. Also it may well be that the cable connection charge is already paid in your rent (whether you like it or not) - check your rental contract...
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  #415  
Old 21.08.2011, 16:14
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Anyone got a Cablecom connection on a L Permit?

I am planning to get Cablecom Connection.
If I have a L Permit, will I get it?

The Cablecom call center guy didn't know about it.

Swisscom refused it, saying they need a B Permit.
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  #416  
Old 21.08.2011, 16:48
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Re: Internet issues / choices in Switzerland / ADSL vs cable

@AdFab & adrianlondon :

Thank you for your reply, I forgot to mention before that I have checked my Mietvertrag and the only -relative- thing mentioned in the Nebenkosten is "TV Gebuhren - Fr. 29" which I guess is the TV tax...

In the "Combination deals" cablecom page, it is mentioned "Price valid only for existing customers with cable connection, incl. VAT. ". So I guess I do have to pay the additional 25.05 CHF per month. Sums up to be quite more than I expected :-(
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  #417  
Old 21.08.2011, 19:42
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Anyone got a Cablecom connection on a L Permit?

I am planning to get Cablecom Connection.
If I have a L Permit, will I get it?

The Cablecom call center guy didn't know about it.

Swisscom refused it, saying they need a B Permit.
And anyone got a Cablecom connection while waiting for a B permit? I have my Attenstation du Residence but I do not have my Permit yet.

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The connection fee is usually included in the extra fees ("Nebenkosten") in your rent.
Question is: how can you know if your apartment has a Cablecom connection? My contract includes "all charges" but the person which is letting the room doesn't seem to know anything about internet.
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  #418  
Old 22.08.2011, 09:59
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Thank you for your reply, I forgot to mention before that I have checked my Mietvertrag and the only -relative- thing mentioned in the Nebenkosten is "TV Gebuhren - Fr. 29" which I guess is the TV tax...
TV fees will be the cable connection charge, so it is already included in your rent.

The TV Tax that you pay is separate and charged to you direct from Billag, and is now paid annually. See many separate threads about TV tax, bit basically this is the TV and Radio licence fee and is around 480 CHF per year.
You are only exempt from paying if you have no possibility to receive radio and TV.
So if you have a portable radio or bedside radio or can listen to radio on the Internet: you must pay the radio tax. Same for TV.
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  #419  
Old 22.08.2011, 16:52
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Thank you, really helpful information !! :-)
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  #420  
Old 23.08.2011, 18:36
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Re: Internet issues / choices in Switzerland / ADSL vs cable

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Cablecom ... I did it all online. Stuff arrived in a parcel (card, media box, cable modem, wireless router, bunch of pretty-crap-but-I'm-still-using-them-so-they-must-be-ok cables) and then a bill came.

Then I set up a direct debit.

No need to sign anything, no need to speak to anyone, just do it all online in English on their website. If you do need to call them, they will get someone who speaks good English for you.
ditto for me - cablecom has been excellent & they are prompt on having an English speaking person call you back for customer service. Happy with both the cable and the internet.
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