Anyone has Sunrise DSL at home for internet and phone (I do not need/want TV)?
I checked the forum and I believe their customer service is not great but internet speed is OK.


Is this a correct? I search the forum but only found old posts....


Thanks in advance for your help.

In a very belated response to the concerns last year about speeds slowing way down in the evenings: could be a lot of things -- your wifi, your router or modem, the upload speeds of whomever you are connecting to, or even your wires or some ISP issue. Here is a decent article on it:

http://lifehacker.com/why-is-my-inte...low-1525144792

It could also be your neighborhood. Cable can be affected by usage on the same trunk line in the street, not just the branch into your house. This used to happen to me in California, in the evenings, when there are a lot more users, including kids gaming (huge bandwidth demand).

Back here in Switzerland, you might see if you have passed the anniversary of your cable subscription. I have, for Citycable Lausanne, so I can go down and pick up a new, much faster modem/router for free.

With respect to which service is best, I've been pretty happy with the quality/value balance for Citycable, though every once in a while they just go down, and you have to call them to reset your connection (kind of like resetting the modem at a larger scale). Real pain in the rear -- esp. if it happens outside business hours -- but once you ring them up it only takes a minute to fix.

Do you have any experience using MiFi - Mobile WiFi as a replacement for ADSL?

I'm considering this one : https://www.salt.ch/en/internet-home/#

I think the offering is good, as long as you have proper coverage (request an open test period for a few days, or try out tethering from your Salt phone).
It is also important that you know the difference between fix line and mobile broadband. Multiple users behind the dongle will give you issues with surfing while someone else does a download, if the operator doesn't have a solution for this (which they don't). The issue is also easy to test with tethering or when trying out the dongle.

But, with that said, 35chf, and depending on how you use your connection, i still think that the solution is attractive.

I bought a sunrise internet pack, and I was not told about the 200chf electrician cost. Now I was curious if I can do the wiring myself to save this cost. Sunrise provided me with UPK number 92.0 and contact number 1/6. I have found the junction box for my building, and I can see the wirings. Does someone know what is to be done?

You have to connect the copper wire coming from your apartment (hopefully its labelled) to the contact number - that's all. But you need a special tool (Auflegewerkzeug) to not damage anything and get a proper contact. I would still recommend using an electrician. Mine charged 80 CHF, still a lot for 5 minutes of work, but way less than 200 CHF.

Hello, I dont want create a new thread, please help me to choose my DSL provider.

So I moved in, my neighbors and previous tenants of my place are/were users of Sunrise DSL internet. They claim, speed never goes above 8 Mbits, actually speed is 6-7 Mbits at max. I was told this is limitation of old DSL infrastructure - some old DSL box in neighborhood.

I have few question
- Can I bring other ISP DSL modem and connect it to DSL socket at my apartment and expect it to work?
- Is there any point to order premium plan, because even 40 Mbits Sunrise plan is way more than actual limit of 8 Mbits is?
- What do you think about Sunrise alternatives, like M-budget DSL, which uses Swisscomm infrastructure?
- Should I consider Wingo mobile data internet over DSL? Some other similar options? I read bad things about Salt's mobile data internet offer.

I am having bad experience with Sunrise customer service support. My ultimate question is should I stick with Sunrise and look elsewhere... can I overcome 8 Mbits old hardware problem without too much expense?..

I've had very good experience with green.ch
friendly customer service (English and German), easy to deal with, good pricing (up to you to judge).

Moving from one location to the next was not a problem at all.

Using Swisscom network.

quite a few people on this forum didn't like green.ch

https://www.englishforum.ch/tv-inter...xperience.html


avoid also Salt. if you want a peaceful life.

Citycable or Cablecom are very good.

I have quite weird situation, previous tenants were using Sunrise DSL, however they were unable to give me their customer id or land number... and currently Sunrise cannot find my particular address in available addresses list ;-(

Doh...

Yeah, I guess we all have our experiences. My comment was related to the last 2 years. Previous to that I had Swisscom which was good (but expensive) and before that I had 9 months of argument with Cablecom which resulted in me not liking them that much (to put it mild).. I guess that we all have had good and bad luck.

I have Cablecom since donkey's years and they always found a solution to every problem I had.

https://www.schweizchat.com/

I just signed with UPC Cablecom (moved across the country), for internet only. Haven't been billed yet, and I don't see anything on my client area. Do you pay extra for "network fees"? It's happened before so I double-checked but I couldn't find anything about it. Then they sent me a letter saying that the cable connection costs may or may not be included in the nebenkosten and that they'll figure it out with the landlord (?).

I've read a lot on the ISPs but it is impossible to make a decision because everybody is complaining about everything



We are very likely to get ourselves a Yallo Home Internet because it is cheap and it is very easy to install. My French is nowhere near my English and I don't think I can take care of any potential technical problems with customer support. Yallo is pretty much like internet for dummies. Sunrise/Salt/Swisscom/Green/Citycable/UPC/etc seem to be complicated.



We do not watch tv/Netflix/etc, my wife regularly watches pilates videos on Youtube, I occasionally play online games and regularly download stuff ... Do you think it would be a mistake?

Help please!
I visit my house in Switzerland 3 to 4 times a year for anything from a week to a month.
What is the best and cheapest way to access the internet from home? Should I buy a swiss mobile with internet access, or pay for a hotspot or sign back up to swisscom for the house?
Since I am only there for 8 weeks at most with long breaks in between, I don't want to pay year round.
We were supposed to move back, to retire, but that was delayed due to lack of expected retirement funds, so we are saving up. Would love to meet up with EF ers when back.

I would go for phone turned into a hotspot. Then you get a local number and data while being here. Depends on the signal you have at the house and the data volumes you need, but a 10Gb per month subscription or even a 10Gb prepaid for the months that you are here are fairly cheap. I would verify the best operator for your house first, then try to find an MVNO using their network for a good price.