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View Poll Results: How do you connect to the internet?
ADSL 200 46.95%
Cablecom 221 51.88%
Dial up modem 5 1.17%
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  #1  
Old 01.03.2006, 11:42
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Internet issues / choices in Switzerland / ADSL vs cable

Quote:
Moderator note: This thread was started after someone posted a message about their experience with internet issues (specifically ADSL). I decided that we needed a new thread, so the messages appear below. This thread is designed to discuss anything related to your experience of obtaining high speed internet services in Switzerland, including using additional services such as voice over IP products (e.g. cablecom digitial phone).
We had a problem with Swisscom (Bluewin) recently.
Over new year we moved apartments, but in the same building (one floor up). We arranged with Swisscom to have our number and ADSL switched over.

To cut a very long story short, the phone worked but the ADSL did not. It took a week of phone calls, tall stories and fob-offs before someone finally admitted that our local ADSL port-server was full, and extra ports were still 6 weeks away.

But we have a port?? Not anymore.

As soon as they changed our home phone, we automatically lost our ADSL port to the next waiting customer. I argued for weeks after this and the best we got was "well, we won't charge you for ADSL in this time", like that was a special favour or something. They even admitted it was a mistake. And when they restored the service early (1st Feb), they did not even ring us to inform us.

The internet for us is not a luxury, but necessary for business. All I can say is thank god for wireless.

Last edited by mark; 01.03.2006 at 13:43.
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Old 01.03.2006, 12:21
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Re: Mobile Phone Contracts had any problems

Hi litespeed, I was an ADSL customer - went through the pain of getting it right from the very beginning, and dealing with an ISP called Tiscali, which is probably one of the worst customer service experiences in my life. Back in those days dealing with cablecom was an absolute nightmare as well, but things seem to have changed. About a year ago I switched over from ADSL to cablecom and have been happy ever since. I also used the opportunity to switch over to their digital phone service - this gave me the added satisfaction of completely cancelling my ISDN line so my apartment is now completely Swisscom free. I've dealt with monopoly phone companies in a few countries and it is NEVER a pleasant experience. I'm so happy that in Switzerland cablecom at least provides some stiff competition in this sector - they have always managed to force Swisscom's hand in increasing ADSL bandwidth and lowering prices. If it weren't for them we'd still be paying for fortune for 256k! That said, cablecom still provides much more bandwidth (especially upstream) for a lower cost than ADSL! Anyway a bit off topic, sorry..
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Old 01.03.2006, 13:34
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Re: Mobile Phone Contracts had any problems

Bluewin will be addressing the bandwidth issue by June/July so that 600 @ 49 francs becomes 2000 @ same price.

I see cablecom bringing in more pipe for the same price and would expect 75 francs (that I'm paying now for 2000/400) to become 4000 or even 6000 at the same price.

Otherwise people are going to jump ship after cablecom has shown the desire to lead the way for so long with regards to high bandwidth at relatively low cost...
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Old 01.03.2006, 13:37
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Re: Mobile Phone Contracts had any problems

Actually I can see this going off topic, but I think there is plenty of discussion to be had in internet related issues, so I'm about to split off Litespeed's reply into a separate thread. That's one way to get back on topic
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Old 06.12.2010, 16:52
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Re: Mobile Phone Contracts had any problems

Quote:
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Bluewin will be addressing the bandwidth issue by June/July so that 600 @ 49 francs becomes 2000 @ same price.

I see cablecom bringing in more pipe for the same price and would expect 75 francs (that I'm paying now for 2000/400) to become 4000 or even 6000 at the same price.

Otherwise people are going to jump ship after cablecom has shown the desire to lead the way for so long with regards to high bandwidth at relatively low cost...
Cablecom offers 20 Mbit down and 2 Mbit up for 50 sfr. In certain markets they offer also 50 MBit and 100 Mbit lines.
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Old 07.12.2010, 09:28
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Looking at changing my DSL provider. Cable is not an option for us (not connected, there is a local cable provider, but this is not cablecom, and would cost a small fortune to get connected).

Sunrise seems to be a good option as the cost includes the line rental. Also Orange as having a mobile with them gives an extra discount.

Hmm... Decisions decisions.

For those also looking to shop around, you might find this useful:

http://www.tempobox.ch/en/index.htm
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Old 12.08.2011, 10:33
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Hi Listmates

Am writing this as no one else seems to have mentioned this and the poll on Internet connections doesn't mention it.

I'm in Lucerne and am using the figlass cable put in by the ewl (electricity works luzern) in our area as my Internet connection. It came with a WLAN modem/router and connections have been troublefree.
Very fast, it also offers TV and phone through pluz+ ( a local company). This was all part of a free trial (3 months now!) to see how potential customers like it.

Other reason for mentioning this is that I'm wondering what options are open to me to replace my Sky sub. and eliminate the cabling needed by the dish two floors above with all the associated cabling.

I'm thinking of a Mac laptop feeding my HD TV through a direct HDMI cable.

Would be interested in hearing people's opinions about what's around (and with the proviso that, yes, they keep moving the goal posts and who knows what options next year will bring).

Rgrds

Martin F. Sl.
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  #8  
Old 01.03.2006, 13:41
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Re: Mobile Phone Contracts had any problems

Quote:
Bluewin will be addressing the bandwidth issue by June/July so that 600 @ 49 francs becomes 2000 @ same price.

I see cablecom bringing in more pipe for the same price and would expect 75 francs (that I'm paying now for 2000/400) to become 4000 or even 6000 at the same price.

Otherwise people are going to jump ship after cablecom has shown the desire to lead the way for so long with regards to high bandwidth at relatively low cost...
I had cablecom before and loved it, but the owner of our building won't let cablecom wire up this place . I know about Bluewin going to 2000kbps, but it is download only. Upload stays at 100kbps!! Lets call it UADSL (Ultra-Assymetrical Digital Subscriber Line).

I miss my old aussie optus cable, I used to get up to 5000kbps download before I left the country.
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Old 01.03.2006, 13:52
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Re: Mobile Phone Contracts had any problems

WRT upload speeds, for me it's quite important as I have a webserver at home and as Cablecom TOS are now, it's not in breach as they only forbid reselling the service....so my 400kbps up is GOOD.

For Joe Schmoe, however, 2000 down at 49 francs is far cheaper than 2000 down at 75 francs.....so the price will be driven down. It has to be.

WRT moving......I moved with cablecom + digitalphone, I told them about my move months in advance and it still took 10 days to come active.

They could've also allocated a new number to me and notified me BEFORE my move.

I am supplimenting my home phone/internet shortly with a WIFI phone that I will use via sipgate.co.uk - I have a phone number with them registered in my folks' locality....so they can call on the cheap and I can call out (say, to Sky or someone ) and appear in the UK. Fab

I think Cablecom will leave prices as-is and double bandwidth IN BOTH DIRECTIONS by July. 4000/800 anyone? Should be just enough!
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Old 01.03.2006, 13:58
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Re: Internet issues / choices in Switzerland / ADSL vs cable

check cablecom's web page - new announcement just made...

I'm on 2000/400 now, looks like it is going to 5000/500.

I love cablecom - keep sticking it to those bastards at Swisscom
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Old 01.03.2006, 14:03
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Quote:
check cablecom's web page - new announcement just made...

I'm on 2000/400 now, looks like it is going to 5000/500.

I love cablecom - keep sticking it to those bastards at Swisscom
FWIW I had not read that but WAHEYYYYYYYYYY

and I dumped 43 francs per month ISDN Lite for mobile phone and switched to Cablecom (phone) six months later.... Been with them ever since. I've had cable internet since I could get it......
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Old 01.03.2006, 14:05
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Re: Internet issues / choices in Switzerland / ADSL vs cable

holy crap, I'll take 6000 please

looks like I am now on a hidden bundle:
hispeed 2000 -> hispeed 5000 5000/500 CHF 75.–

Actually, that's annoying how they represent the prices and products on their page - I thought 6000 was down to 49,- but with phone connection only - that would be a great way of bundling products. And 100 francs fee to "downgrade" to a cheaper package?

So I'll be rebooting my modem tonight for the extra speed
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Old 01.03.2006, 14:11
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Re: Internet issues / choices in Switzerland / ADSL vs cable

Since we are now getting masses of bandwidth , I almost wonder if it isn't worthwhile to downgrade my line. Right now I pay 75 for the data and 20 for the digital phone for 2000/400. This product will become 5000/500. but I could downgrade to what will become to the 3000/300 product and still have more bandwidth for the new price of 45+20 - saving me 30 francs per month?

The notice period for a downgrade is 3 months, so by the time it kicks in the new products would be there.

One thing cablecom has always been good at is the new customer promotions - you know you pay less for the first 6 months if you are a new user. For example if you switch from ADSL to Cable and switch your phone at the same time you can get 3000/300 for just 29 per month for the first 6 months. Digital phone will still cost you 20 per month, but you'll be saving money by cancelling your swisscom line. Sweet deal.

Unless you can't get cablecom in your place in which case you are kicking yourself - but still be grateful that they are there - they are helping to keep Swisscom honest.

But before I end up singing the praises of cablecom - I'm seriously considering writing to them because I am sick and tired of being harrassed by their reps whenever I go shopping somewhere! Anyone else had this?
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Old 06.07.2006, 12:55
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Internet with Cablecom

Hello,
Does anyone have an internet connection with cablecom?
what have been your experiences with it and would you recommend it?
would you recommend any other option over the one from Cablecom?
I am planning to get one and would like some views on whether I should go for it.
regards
ikon
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Old 06.07.2006, 13:11
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Re: Internet with Cablecom

merged on account that I could use the search function
everyone seems mostly happy with internet via cablecom
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Old 06.07.2006, 13:13
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Re: Internet with Cablecom

Quote:
merged on account that I could use the search function
everyone seems mostly happy with internet via cablecom
you beat me to it Lob - good work. I was wondering what the heck was going on

Ikon_shark - this is the thread you wanted to be on.
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Old 06.07.2006, 13:14
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Re: Praise to Cablecom

Actually - I take that back!

Ikon_shark - try this thread - it's more relevant:

http://www.englishforum.ch/general-c...ternet+options

PLease use the search function to check threads before posting.
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Old 06.07.2006, 13:17
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Re: Praise to Cablecom

the two threads are similar and almost could be considered the same...but hispeed and cablecom have certainly been *done*.

<done now> so.........don't forget this almost-parallel thread which also has VoIP stuff: http://www.englishforum.ch/general-c...-cablecom.html
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Old 20.09.2006, 09:38
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Get 2 months free or CHF100 from Cablecon

As you will see from CableCon's website if, as a user of their services (HiSpeed Internet, Digital Cable TV and Digital Phome) if you recommend someone who subsiquently subscribes, you are rewarded for your recommendation.

Specifically this is 2 months free internet or digital phone or CHF100 credit against a digital TV subscription.

Details here:
**You'll need to remove [REMOVE] - I placed this so CC can't trace back here.
www.cablecom[REMOVE].ch/en/digitalphone/dph_empfehlen.htm


It occured to me that anyone on this forum might like to ask for a recommedation before subscribing to any of these 3 services, then an exsiting subscriber could recommend them and benefit.

New users still get deals that are better than faithful existing subscribers. So this might even the score for faithful CC users...
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Old 20.09.2006, 11:26
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Re: Get 2 months free or CHF100 from Cablecon

wow, tinfoil hat time

You can recommend people from the sections in their website after you've logged-on; I've recommended a few peopl for their service. I think those recommended benefit too

https://service.cablecom.ch/scp/cons...tMember4Member takes you directly there....
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