Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #101  
Old 01.11.2018, 13:50
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Kt. Zürich
Posts: 9,458
Groaned at 390 Times in 338 Posts
Thanked 16,605 Times in 8,997 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: Why does Amazon shun Switzerland?

"customs outsourced this process a long time ago to Post, DHL, FedEx, etc." Good point. I missed that.
Then these outsourced companies will have to make suitable arrangements with their customers to ensure the VAT is correctly handled.

"Sender must put a form CN22 or CN23" Yes I know but there is no provision on these forms to indicate Swiss VAT was charged; I suppose at worst they could simply write that on the form?
Reply With Quote
  #102  
Old 01.11.2018, 16:16
Forum Veteran
 
Join Date: Mar 2010
Location: Geneva
Posts: 594
Groaned at 62 Times in 33 Posts
Thanked 384 Times in 215 Posts
saiya-jin is considered knowledgeablesaiya-jin is considered knowledgeablesaiya-jin is considered knowledgeable
Re: Why does Amazon shun Switzerland?

Quote:
View Post
In other news, Galaxus have just announced that they're now offering 55'000 products within the EU :-)
Yeah, one eshop I will not use anymore, ever. The problem isn't that they are consistently overpricing compared to other Swiss eshops. Bought V-Max e-scooter there. Lasted 3 months, then 2 weeks, then 4 days, each time had to send it back because it broke down completely during normal 2km work commute, usually leaving me in the middle of nowhere.

When I asked them last time if they could return me the money for obviously a very bad product, or at least give me voucher to their shop so I can buy something else because I got tired of sending it back and waiting for weeks without any feedback (it ain't a small package either), I got back a very aggressive response.

Basically if they will have any suspicion that I used the product in any other way rather than official usage guidelines, they will charge me for disposal of the faulty product (we're talking about maybe 5 months after initial purchase). Needless escalation to my polite request, since they have no clue how I used the product, quite different compared to usual "we'll check and let you know". Of course they didn't find anything wrong on my side eventually. But no offer to get money back/voucher.

As I said, never ever, plenty of other, usually cheaper choices.
Reply With Quote
  #103  
Old 02.11.2018, 13:40
Forum Veteran
 
Join Date: Feb 2014
Location: Lausanne
Posts: 1,053
Groaned at 97 Times in 52 Posts
Thanked 319 Times in 210 Posts
JakubB is considered unworthyJakubB is considered unworthyJakubB is considered unworthyJakubB is considered unworthy
Re: Why does Amazon shun Switzerland?

Quote:
View Post
That is what happens when you treat your employees badly, they have zero incentive to work harder for you and the time demands on delivery staff are already pretty tough. A postman has precisely 90 seconds allocated for each parcel delivery. They used to have time to deliver the post to the front doors of elderly folk and often have a quick chat, especially appreciated by those with mobility issues. This often meant they would get a gift at Christmas from the customers who were happy with the service. It was also a human interaction for isolated seniors and served to make sure they were ok, if there was no response, the postman would maybe even go back later to make sure the person was ok. All that is not possible anymore, little cost savings that have unexpected ripple effects.
That is the Swiss capitalism at its ugliest. And yet, it's accepted by the majority of the citizens, so...
Reply With Quote
  #104  
Old 10.11.2018, 06:50
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,919
Groaned at 2,041 Times in 1,124 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Why does Amazon shun Switzerland?

So annoying parcel delivery ( to a packet shop in Konstanz ) with Amazon. Many of their sellers dont have these numbers where one can trace where the parcel is. Amazon sucks!!

Last edited by omtatsat; 10.11.2018 at 08:44.
Reply With Quote
  #105  
Old 10.11.2018, 08:20
Ace1's Avatar
A modal singularity
 
Join Date: Sep 2011
Location: Morgins, VS (and Alsace)
Posts: 8,403
Groaned at 328 Times in 215 Posts
Thanked 13,986 Times in 6,144 Posts
Ace1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond repute
Re: Why does Amazon shun Switzerland?

Ilm not sure if it's been mentioned already, but now that Amazon are deaking with Swiss VAT they also seem to be deducting the VAT in the country where you're buying from.

Perhaps this shouldn't be a surprise, but it means that for many things it may now be better to get them delivered directly to CH even though we've still got a French address (which we've always used for deliveries before) and even when it may mean missing out on free postage within France.

It's not obvious, mind, and had me quite puzzled when I ordered something yesterday. Was 144eu with free delivery in France, so I selected the Swiss address just to see how much the postage would be only too see the base price reduced tp eu120 on the invoice, with eu11 import charges added (postage was still free as it happens). I thought there was an error until I realised that they'd just dropped the price by the equivalent in the French VAT.

Oh, and yes, we got a tracking number, just as we always do with Amazon.
__________________
http://www.chaletbeauroc.com
Reply With Quote
  #106  
Old 10.11.2018, 08:43
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,919
Groaned at 2,041 Times in 1,124 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Why does Amazon shun Switzerland?

Quote:
View Post
Ilm not sure if it's been mentioned already, but now that Amazon are deaking with Swiss VAT they also seem to be deducting the VAT in the country where you're buying from.

Perhaps this shouldn't be a surprise, but it means that for many things it may now be better to get them delivered directly to CH even though we've still got a French address (which we've always used for deliveries before) and even when it may mean missing out on free postage within France.

It's not obvious, mind, and had me quite puzzled when I ordered something yesterday. Was 144eu with free delivery in France, so I selected the Swiss address just to see how much the postage would be only too see the base price reduced tp eu120 on the invoice, with eu11 import charges added (postage was still free as it happens). I thought there was an error until I realised that they'd just dropped the price by the equivalent in the French VAT.

Oh, and yes, we got a tracking number, just as we always do with Amazon.
Yes tracking number when Amazon delivers but with other suppliers not always. And when a packet dissapears and no tracking number then its a big problem-

PS. And would you blieve the only place I found Vegemite was on Amazon. And I received it yesterday.
Reply With Quote
  #107  
Old 10.11.2018, 10:06
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Kt. Zürich
Posts: 9,458
Groaned at 390 Times in 338 Posts
Thanked 16,605 Times in 8,997 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: Why does Amazon shun Switzerland?

Quote:
View Post
Ilm not sure if it's been mentioned already, but now that Amazon are deaking with Swiss VAT they also seem to be deducting the VAT in the country where you're buying from.

Perhaps this shouldn't be a surprise, but it means that for many things it may now be better to get them delivered directly to CH even though we've still got a French address (which we've always used for deliveries before) and even when it may mean missing out on free postage within France.

It's not obvious, mind, and had me quite puzzled when I ordered something yesterday. Was 144eu with free delivery in France, so I selected the Swiss address just to see how much the postage would be only too see the base price reduced tp eu120 on the invoice, with eu11 import charges added (postage was still free as it happens). I thought there was an error until I realised that they'd just dropped the price by the equivalent in the French VAT.

Oh, and yes, we got a tracking number, just as we always do with Amazon.
Amazon have been doing that for a long time; I mean deducting local VAT and charging estimated Swiss VAT. Usually their estimate is too high and you get the difference back after some weeks.

Some of the firms that sell over Amazon also do that but not all, and some of them have very high delivery charges which means it is not worthwhile.

It is due to their delivery agent handling the Customs directly.
Reply With Quote
  #108  
Old 10.11.2018, 10:38
Junior Member
 
Join Date: Jul 2018
Location: Fribourgh
Posts: 44
Groaned at 1 Time in 1 Post
Thanked 6 Times in 4 Posts
freeburgh has no particular reputation at present
Re: Why does Amazon shun Switzerland?

Has anyone noticed in the last 6 months that when you select an
ITEM more and it the vendor DOES NOT SHIP to swiss... I wanted to
order some projectors absolutely 30+ vendors I searched refused to
ship to swiss...

Last year it was just a few vendors on amazon .de .fr. .co.uk .es etc
that refused to ship.. now its like 80% plus of them...
How to order things?

Is there some way to filter Vendors ONLY that ship to Swiss?

Thanks
Reply With Quote
  #109  
Old 10.11.2018, 10:57
curley's Avatar
Forum Legend
 
Join Date: Oct 2006
Location: canton ZH
Posts: 11,370
Groaned at 183 Times in 151 Posts
Thanked 12,752 Times in 6,677 Posts
curley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond repute
Re: Why does Amazon shun Switzerland?

Quote:
View Post
That is what happens when you treat your employees badly, they have zero incentive to work harder for you and the time demands on delivery staff are already pretty tough. A postman has precisely 90 seconds allocated for each parcel delivery. They used to have time to deliver the post to the front doors of elderly folk and often have a quick chat, especially appreciated by those with mobility issues. This often meant they would get a gift at Christmas from the customers who were happy with the service. It was also a human interaction for isolated seniors and served to make sure they were ok, if there was no response, the postman would maybe even go back later to make sure the person was ok. All that is not possible anymore, little cost savings that have unexpected ripple effects.
Saw your reply to my post only just now. Yep, I agree with you. While the service to take nespresso-capsuls back kind of made sense to me when it started, the clothes collection didn't really as there are collection points you can throw them in any time you like. So after I noticed, the postman didn't like providing this new service, I stopped putting the bags out for him.
I remember thinking "next time they'll tell the employees to pick up the trash while here".
On the other hand the post has a lot of competition these days and looks for new income sources, which is more intelligent than moaning.

Most of "my" post-staff is still cheerful though, having a short laugh - or sometimes a quick moan - when delivering.

Quote:
View Post
Has anyone noticed in the last 6 months that when you select an
ITEM more and it the vendor DOES NOT SHIP to swiss... I wanted to
order some projectors absolutely 30+ vendors I searched refused to
ship to swiss...

Last year it was just a few vendors on amazon .de .fr. .co.uk .es etc
that refused to ship.. now its like 80% plus of them...
How to order things?

Is there some way to filter Vendors ONLY that ship to Swiss?

Thanks
Nope, I did not notice an increase.
They probably all don't know where "Swiss" is. Neither do I actually.

Solution: Register with a post-service company, in your case in France. I do this with one in Germany. Simples.
__________________
be inventive!
Reply With Quote
  #110  
Old 10.11.2018, 11:12
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,919
Groaned at 2,041 Times in 1,124 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Why does Amazon shun Switzerland?

Quote:
View Post
Saw your reply to my post only just now. Yep, I agree with you. While the service to take nespresso-capsuls back kind of made sense to me when it started, the clothes collection didn't really as there are collection points you can throw them in any time you like. So after I noticed, the postman didn't like providing this new service, I stopped putting the bags out for him.
I remember thinking "next time they'll tell the employees to pick up the trash while here".
On the other hand the post has a lot of competition these days and looks for new income sources, which is more intelligent than moaning.

Most of "my" post-staff is still cheerful though, having a short laugh - or sometimes a quick moan - when delivering.


Nope, I did not notice an increase.
They probably all don't know where "Swiss" is. Neither do I actually.

Solution: Register with a post-service company, in your case in France. I do this with one in Germany. Simples.
Tried to register with DHL Germany-but its not possible-only for German residents. So I registered with Grenzpacket
Reply With Quote
  #111  
Old 10.11.2018, 11:22
FunnyBone's Avatar
Forum Veteran
 
Join Date: Jan 2015
Location: Earth
Posts: 812
Groaned at 40 Times in 27 Posts
Thanked 1,192 Times in 520 Posts
FunnyBone has a reputation beyond reputeFunnyBone has a reputation beyond reputeFunnyBone has a reputation beyond reputeFunnyBone has a reputation beyond reputeFunnyBone has a reputation beyond reputeFunnyBone has a reputation beyond repute
Re: Why does Amazon shun Switzerland?

These businesses in Germany - are they mom and pop shops providing a package pick up service or regular PO boxes just like a post office?

I'm looking for one.
Attached Images
 
Reply With Quote
  #112  
Old 10.11.2018, 11:27
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,919
Groaned at 2,041 Times in 1,124 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Why does Amazon shun Switzerland?

Quote:
View Post
These businesses in Germany - are they mom and pop shops providing a package pick up service or regular PO boxes just like a post office?

I'm looking for one.
What are you looking for? A PO box or packet shop?

https://www.grenzpaket.ch/de/
Reply With Quote
This user would like to thank omtatsat for this useful post:
  #113  
Old 10.11.2018, 12:02
curley's Avatar
Forum Legend
 
Join Date: Oct 2006
Location: canton ZH
Posts: 11,370
Groaned at 183 Times in 151 Posts
Thanked 12,752 Times in 6,677 Posts
curley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond repute
Re: Why does Amazon shun Switzerland?

Quote:
View Post
Tried to register with DHL Germany-but its not possible-only for German residents. So I registered with Grenzpacket
It's Grenzpaket (no ck in Paket).

I don't know them and see they offer to send it on to your Swiss address. Is that what you're planning with them? Report back how that works.

I pick stuff up at my parcel-service in Germany. In spite of not living far from the border, I coordinate my orders. So I add the "goodies" or cheaper stuff I desire to the things I simply can't get in Switzerland and visit them about 3-4 times a year.
Reply With Quote
  #114  
Old 10.11.2018, 12:04
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,919
Groaned at 2,041 Times in 1,124 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Why does Amazon shun Switzerland?

Quote:
View Post
It's Grenzpaket (no ck in Paket).

I don't know them and see they offer to send it on to your Swiss address. Is that what you're planning with them? Report back how that works.

I pick stuff up at my parcel-service in Germany. In spite of not living far from the border, I coordinate my orders. So I add the "goodies" or cheaper stuff I desire to the things I simply can't get in Switzerland and visit them about 3-4 times a year.
Well I have always collected at their collection point in Konstanz. Works well.
And what I save in the delivery cost I use for the train fare to Konstanz

Last edited by omtatsat; 10.11.2018 at 12:15.
Reply With Quote
  #115  
Old 10.11.2018, 12:30
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Kt. Zürich
Posts: 9,458
Groaned at 390 Times in 338 Posts
Thanked 16,605 Times in 8,997 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: Why does Amazon shun Switzerland?

Quote:
View Post
These businesses in Germany - are they mom and pop shops providing a package pick up service or regular PO boxes just like a post office?

I'm looking for one.
No easy answer, there are all types of these businesses.
One chain is http://www.deutsche-lieferadresse.com/packages.

If your supplier ships via Hermes then you can collect free of charge at a Hermes paketshop.
Reply With Quote
  #116  
Old 10.11.2018, 12:39
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,919
Groaned at 2,041 Times in 1,124 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Why does Amazon shun Switzerland?

Quote:
View Post
Well I have always collected at their collection point in Konstanz. Works well.
And what I save in the delivery cost I use for the train fare to Konstanz
Only thing is their 2.50 Euro charge per packet
Reply With Quote
  #117  
Old 10.11.2018, 13:39
Senior Member
 
Join Date: Apr 2015
Location: Zürich
Posts: 341
Groaned at 27 Times in 19 Posts
Thanked 327 Times in 173 Posts
Rjellsch has an excellent reputationRjellsch has an excellent reputationRjellsch has an excellent reputationRjellsch has an excellent reputation
Re: Why does Amazon shun Switzerland?

My view is probably in the minority, but there is absolutely nothing good that can come with Amazon expanding into Switzerland. I'd be happy if they promised to never sell a single item here.
Reply With Quote
This user groans at Rjellsch for this post:
  #118  
Old 10.11.2018, 14:31
curley's Avatar
Forum Legend
 
Join Date: Oct 2006
Location: canton ZH
Posts: 11,370
Groaned at 183 Times in 151 Posts
Thanked 12,752 Times in 6,677 Posts
curley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond repute
Re: Why does Amazon shun Switzerland?

Quote:
View Post
My view is probably in the minority, but there is absolutely nothing good that can come with Amazon expanding into Switzerland. I'd be happy if they promised to never sell a single item here.
What a deep post. And so substantial. I'm sure everybody will go "hear, hear, OP is absolutely correct". And why will everybody say that? Because your arguments are so convincing and informative and detailed.
Reply With Quote
The following 2 users would like to thank curley for this useful post:
  #119  
Old 11.11.2018, 00:02
Forum Legend
 
Join Date: Oct 2014
Location: Ostschweiz
Posts: 7,990
Groaned at 334 Times in 275 Posts
Thanked 10,325 Times in 5,451 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Why does Amazon shun Switzerland?

Quote:
View Post
It's not obvious, mind, and had me quite puzzled when I ordered something yesterday. Was 144eu with free delivery in France, so I selected the Swiss address just to see how much the postage would be only too see the base price reduced tp eu120 on the invoice, with eu11 import charges added (postage was still free as it happens). I thought there was an error until I realised that they'd just dropped the price by the equivalent in the French VAT.
Didn't they leave out Swiss VAT? Unless this was a book or something else subject to reduced VAT (2.5% or so) there may be a problem waiting to happen.
Reply With Quote
  #120  
Old 11.11.2018, 00:41
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Kt. Zürich
Posts: 9,458
Groaned at 390 Times in 338 Posts
Thanked 16,605 Times in 8,997 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: Why does Amazon shun Switzerland?

Quote:
View Post
Didn't they leave out Swiss VAT? Unless this was a book or something else subject to reduced VAT (2.5% or so) there may be a problem waiting to happen.
No, the Amazon price includes estimated Swiss VAT charges and is usually higher than actual so you will get a refund.
Reply With Quote
The following 2 users would like to thank marton for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Why does everything in Switzerland come with bills attached? Tupac Daily life 42 10.11.2018 12:02
Why does Switzerland do so well in university rankings? Davidinzurich Education 20 15.10.2014 23:21
Selling books - Amazon does not do Switzerland Amanandhisdogs Other/general 4 27.03.2011 18:33
Why does Switzerland waste water / energy? appukuttannair16 Other/general 39 28.07.2010 10:05
Why does an American move to and live in switzerland? chicagowaxy Daily life 342 28.05.2008 17:29


All times are GMT +2. The time now is 20:45.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0