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Old 11.12.2017, 12:37
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Why does Amazon shun Switzerland?

Amazon Echo availability and localization has now expanded around the globe. It‘s available in places such as Albania, Gabon, Granada, Guernsey, Guatemala, Kenya, all of the EU, Serbia, Tanzania Togo etc. etc.

Only one missing seems to be Switzerland - what gives? Sorry more venting here than looking for an answer, but still, annoys the crap out of me.
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Old 11.12.2017, 12:46
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Re: Why does Amazon shun Switzerland?

High costs to enter a tiny market. Better ROI to spend the same effort on other countries... essentially the same reasons why Carrefour sold their supermarkets to COOP and spent the earnings on emerging markets.
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Old 11.12.2017, 12:55
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Re: Why does Amazon shun Switzerland?

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High costs to enter a tiny market. Better ROI to spend the same effort on other countries... essentially the same reasons why Carrefour sold their supermarkets to COOP and spent the earnings on emerging markets.
They didn‘t really „enter“ markets. They simply sell the Echos through their US website and allow setting the location to wherever the buyer lives. Amazon doesn‘t have operations in most of those places. Guernsey? Albania? Kenya? Those are all tiny markets and even though initial investment for Switzerland would be higher, profits would be too as the Swiss buy tons of goods from Amazon already through their German, French and Italian operations. Why not hook them up with these operations?

I understand that they‘re hesitating to expand on services here but being able to ask for local weather won‘t cost them a dime.
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Old 11.12.2017, 13:44
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Re: Why does Amazon shun Switzerland?

In case you missed it.
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Old 11.12.2017, 13:48
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Re: Why does Amazon shun Switzerland?


I had seen that but similar reports have been popping up for a few years now and nothing has ever materialized.

Ok, it would explain why they didn‘t launch the Echo now - if we get full-blown country support soon they‘re likely waiting for that. But I‘m not overly optimistic there.
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Old 11.12.2017, 14:06
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Re: Why does Amazon shun Switzerland?

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I had seen that but similar reports have been popping up for a few years now and nothing has ever materialized.

Ok, it would explain why they didn‘t launch the Echo now - if we get full-blown country support soon they‘re likely waiting for that. But I‘m not overly optimistic there.
Switzerland is a bloody joke as far as shipping etc is concerned. Amazon primarily wants to make money. The give local support to the Echo so people will use that locality to order goods from Amazon Prime.

If Prime cannot work due to the expensive Swiss postal system then Amazon won't make the effort to provide local services.

I was in correspondence with a furniture supplier in Germany last night and they ship free in Germany and anywhere else in Europe for 100 Euros.
But Switzerland is 250 Euros and, according to their boss (who replied to my email personally on a Sunday night!), they lose all their profit on any Swiss orders.

(The piece of furniture is the same price as similar pieces on sale in Switzerland but not so... well the style is different).

I can ship a parcel from the U.K abroad for 40 Euros. I can ship a parcel with the same courier company from Switzerland and it's 250 CHF for the same parcel.


Still, according to other threads , Amazon Prime is coming.
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Old 10.11.2018, 06:50
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Re: Why does Amazon shun Switzerland?

So annoying parcel delivery ( to a packet shop in Konstanz ) with Amazon. Many of their sellers dont have these numbers where one can trace where the parcel is. Amazon sucks!!

Last edited by omtatsat; 10.11.2018 at 08:44.
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Old 10.11.2018, 08:20
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Re: Why does Amazon shun Switzerland?

Ilm not sure if it's been mentioned already, but now that Amazon are deaking with Swiss VAT they also seem to be deducting the VAT in the country where you're buying from.

Perhaps this shouldn't be a surprise, but it means that for many things it may now be better to get them delivered directly to CH even though we've still got a French address (which we've always used for deliveries before) and even when it may mean missing out on free postage within France.

It's not obvious, mind, and had me quite puzzled when I ordered something yesterday. Was 144eu with free delivery in France, so I selected the Swiss address just to see how much the postage would be only too see the base price reduced tp eu120 on the invoice, with eu11 import charges added (postage was still free as it happens). I thought there was an error until I realised that they'd just dropped the price by the equivalent in the French VAT.

Oh, and yes, we got a tracking number, just as we always do with Amazon.
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Old 10.11.2018, 08:43
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Re: Why does Amazon shun Switzerland?

Quote:
Ilm not sure if it's been mentioned already, but now that Amazon are deaking with Swiss VAT they also seem to be deducting the VAT in the country where you're buying from.

Perhaps this shouldn't be a surprise, but it means that for many things it may now be better to get them delivered directly to CH even though we've still got a French address (which we've always used for deliveries before) and even when it may mean missing out on free postage within France.

It's not obvious, mind, and had me quite puzzled when I ordered something yesterday. Was 144eu with free delivery in France, so I selected the Swiss address just to see how much the postage would be only too see the base price reduced tp eu120 on the invoice, with eu11 import charges added (postage was still free as it happens). I thought there was an error until I realised that they'd just dropped the price by the equivalent in the French VAT.

Oh, and yes, we got a tracking number, just as we always do with Amazon.
Yes tracking number when Amazon delivers but with other suppliers not always. And when a packet dissapears and no tracking number then its a big problem-

PS. And would you blieve the only place I found Vegemite was on Amazon. And I received it yesterday.
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Old 30.01.2020, 09:15
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Re: Why does Amazon shun Switzerland?

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when a packet dissapears and no tracking number then its a big problem
For the seller/sender - not the recipient/buyer. The onus is on them to prove the parcel was delivered correctly.

Sellers who send out stuff using untracked methods bear the cost of lost/stolen parcels. It is probably factored into the cost of doing business.
Untracked methods are likely to be more economical and so the money saved on the method of sending will be more than the amount of money lost on orders that don't reach their destination.
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Old 10.11.2018, 10:06
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Re: Why does Amazon shun Switzerland?

Quote:
Ilm not sure if it's been mentioned already, but now that Amazon are deaking with Swiss VAT they also seem to be deducting the VAT in the country where you're buying from.

Perhaps this shouldn't be a surprise, but it means that for many things it may now be better to get them delivered directly to CH even though we've still got a French address (which we've always used for deliveries before) and even when it may mean missing out on free postage within France.

It's not obvious, mind, and had me quite puzzled when I ordered something yesterday. Was 144eu with free delivery in France, so I selected the Swiss address just to see how much the postage would be only too see the base price reduced tp eu120 on the invoice, with eu11 import charges added (postage was still free as it happens). I thought there was an error until I realised that they'd just dropped the price by the equivalent in the French VAT.

Oh, and yes, we got a tracking number, just as we always do with Amazon.
Amazon have been doing that for a long time; I mean deducting local VAT and charging estimated Swiss VAT. Usually their estimate is too high and you get the difference back after some weeks.

Some of the firms that sell over Amazon also do that but not all, and some of them have very high delivery charges which means it is not worthwhile.

It is due to their delivery agent handling the Customs directly.
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Old 10.11.2018, 10:38
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Re: Why does Amazon shun Switzerland?

Has anyone noticed in the last 6 months that when you select an
ITEM more and it the vendor DOES NOT SHIP to swiss... I wanted to
order some projectors absolutely 30+ vendors I searched refused to
ship to swiss...

Last year it was just a few vendors on amazon .de .fr. .co.uk .es etc
that refused to ship.. now its like 80% plus of them...
How to order things?

Is there some way to filter Vendors ONLY that ship to Swiss?

Thanks
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Old 10.11.2018, 10:57
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Re: Why does Amazon shun Switzerland?

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That is what happens when you treat your employees badly, they have zero incentive to work harder for you and the time demands on delivery staff are already pretty tough. A postman has precisely 90 seconds allocated for each parcel delivery. They used to have time to deliver the post to the front doors of elderly folk and often have a quick chat, especially appreciated by those with mobility issues. This often meant they would get a gift at Christmas from the customers who were happy with the service. It was also a human interaction for isolated seniors and served to make sure they were ok, if there was no response, the postman would maybe even go back later to make sure the person was ok. All that is not possible anymore, little cost savings that have unexpected ripple effects.
Saw your reply to my post only just now. Yep, I agree with you. While the service to take nespresso-capsuls back kind of made sense to me when it started, the clothes collection didn't really as there are collection points you can throw them in any time you like. So after I noticed, the postman didn't like providing this new service, I stopped putting the bags out for him.
I remember thinking "next time they'll tell the employees to pick up the trash while here".
On the other hand the post has a lot of competition these days and looks for new income sources, which is more intelligent than moaning.

Most of "my" post-staff is still cheerful though, having a short laugh - or sometimes a quick moan - when delivering.

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Has anyone noticed in the last 6 months that when you select an
ITEM more and it the vendor DOES NOT SHIP to swiss... I wanted to
order some projectors absolutely 30+ vendors I searched refused to
ship to swiss...

Last year it was just a few vendors on amazon .de .fr. .co.uk .es etc
that refused to ship.. now its like 80% plus of them...
How to order things?

Is there some way to filter Vendors ONLY that ship to Swiss?

Thanks
Nope, I did not notice an increase.
They probably all don't know where "Swiss" is. Neither do I actually.

Solution: Register with a post-service company, in your case in France. I do this with one in Germany. Simples.
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So move your butt and look at it from the other side
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Old 11.11.2018, 00:02
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Re: Why does Amazon shun Switzerland?

Quote:
It's not obvious, mind, and had me quite puzzled when I ordered something yesterday. Was 144eu with free delivery in France, so I selected the Swiss address just to see how much the postage would be only too see the base price reduced tp eu120 on the invoice, with eu11 import charges added (postage was still free as it happens). I thought there was an error until I realised that they'd just dropped the price by the equivalent in the French VAT.
Didn't they leave out Swiss VAT? Unless this was a book or something else subject to reduced VAT (2.5% or so) there may be a problem waiting to happen.
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Old 11.11.2018, 00:41
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Re: Why does Amazon shun Switzerland?

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Didn't they leave out Swiss VAT? Unless this was a book or something else subject to reduced VAT (2.5% or so) there may be a problem waiting to happen.
No, the Amazon price includes estimated Swiss VAT charges and is usually higher than actual so you will get a refund.
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Old 02.12.2018, 14:18
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Re: Why does Amazon shun Switzerland?

There were some news that Amazon Prime is coming to CH in January 2019, is this still on track?

https://lenews.ch/2017/11/28/amazon-...o-switzerland/
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