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-   -   Salt Fiber Box (https://www.englishforum.ch/tv-internet-telephone/281274-salt-fiber-box.html)

Thezig 21.06.2018 08:55

Re: Salt Fiber Box
 
Quote:

Originally Posted by oct (Post 2959158)
Sorry telling you the truth, although it's only my personal feeling. In any case, you can try apple tv in apple retail store.

No I appreciate the honesty. It's half the price of UPC so if I get decent internet plus decent TV then It's cool.

Are the channels clearer? I've heard the picture quality is better which would be good. Anyway to be honest I'll only ever watch the British channels.

Are you getting decent Internet speed?

I'll post my opinion once I get setup.

Cheers

BostonToZurich 21.06.2018 09:11

Re: Salt Fiber Box
 
FYI, you can always program a universal remote to work the AppleTV if you hate the remote so much. I use a Logitech harmony to control all my devices and it works just fine with the AppleTV.

Also.. why is everyone worried about the temperature? I'm not worried, electronics, routers, switches, etc. they get hot. That's what they do. I suppose continued high heat could shorten the life span, but man, I have so much bigger things to worry about than the temp of my router.

oct 21.06.2018 11:40

Re: Salt Fiber Box
 
Quote:

Originally Posted by BostonToZurich (Post 2959190)
FYI, you can always program a universal remote to work the AppleTV if you hate the remote so much. I use a Logitech harmony to control all my devices and it works just fine with the AppleTV.

Also.. why is everyone worried about the temperature? I'm not worried, electronics, routers, switches, etc. they get hot. That's what they do. I suppose continued high heat could shorten the life span, but man, I have so much bigger things to worry about than the temp of my router.

Thanks very much for the idea of 3rd party controller, I will definitely buy one to replace the original one.

For the heat, you are right. But I happen to have one fan set in hand, so would like to just give it a try.:D

oct 21.06.2018 11:50

Re: Salt Fiber Box
 
Quote:

Originally Posted by Thezig (Post 2959186)
No I appreciate the honesty. It's half the price of UPC so if I get decent internet plus decent TV then It's cool.

Are the channels clearer? I've heard the picture quality is better which would be good. Anyway to be honest I'll only ever watch the British channels.

Are you getting decent Internet speed?

I'll post my opinion once I get setup.

Cheers

Sorry, I'm not a TV lover, and I have one a 1080p TV (no 4k, no hdr), so I cannot say more.
I watched World Cup on a HD channel these days, the speed matters: with 2.4G connection, ok; with 5G, better; with lan, woooooh.
PS: My apple TV is only 50cm away from the Fiber box.

Internet speed, you can go over with the previous reply.

Rygiz 21.06.2018 12:40

Re: Salt Fiber Box
 
Quote:

Originally Posted by oct (Post 2959056)
Salt Fiber box use: LC/UPC-SC/UPC cable. I bought a 10m cable, works fine.




Thanks for the response, this is helpful. Did you get a 9/125 cable?


Regarding the connectors, I'm a little bit confused as the previously posted pictures have green connectors. My understanding is that normally green = APC and blue = UPC. Is there a chance that you may actually have APC? I honestly don't know how interchangeable they are or what impact on performance it may have.


Thanks!

oct 21.06.2018 12:51

Re: Salt Fiber Box
 
Quote:

Originally Posted by Rygiz (Post 2959310)
Thanks for the response, this is helpful. Did you get a 9/125 cable?


Regarding the connectors, I'm a little bit confused as the previously posted pictures have green connectors. My understanding is that normally green = APC and blue = UPC. Is there a chance that you may actually have APC? I honestly don't know how interchangeable they are or what impact on performance it may have.


Thanks!

Normally green means LC, blue means SC, both are sockets.
UPC and APC are not type of socket, they are two different type of fiber connection surface (small white thing in the socket). Use google, you will know the difference.

sandwich 22.06.2018 13:49

Re: Salt Fiber Box
 
Guys this is such a great topic to share our feedbacks. As Salt doesn't even host a forum (haa the low cost things) :D


I have cancelled my Swisscom account last week. It will be effective on...Aug 31st! I think this is a ridiculous manoeuver to dissuade customers to leave for a another provider which is selling plans at a discount. Three months, just for erasing a customer in their database, for f** sake...


Anyway... Can't wait to receive my Salt box. As both providerrs can't coexist, I'll wait until beginning of August to subscribe, so that I don't pay June and July for nothing. Anybody asked for a refund of the first bills? I was told by a Salt representative that you could ask for a refund for the first bills ( during the period where you pay for your former provider and for Salt).

intheblue 22.06.2018 16:45

Re: Salt Fiber Box
 
Quote:

Originally Posted by sandwich (Post 2959811)
Guys this is such a great topic to share our feedbacks. As Salt doesn't even host a forum (haa the low cost things) :D


I have cancelled my Swisscom account last week. It will be effective on...Aug 31st! I think this is a ridiculous manoeuver to dissuade customers to leave for a another provider which is selling plans at a discount. Three months, just for erasing a customer in their database, for f** sake...


Anyway... Can't wait to receive my Salt box. As both providerrs can't coexist, I'll wait until beginning of August to subscribe, so that I don't pay June and July for nothing. Anybody asked for a refund of the first bills? I was told by a Salt representative that you could ask for a refund for the first bills ( during the period where you pay for your former provider and for Salt).


Salt hosted a forum and stopped it not so long ago (it was full of complaints of unhappy customers), try their Facebook page "Salt Mobile".

niciuffo 22.06.2018 18:34

Re: Salt Fiber Box
 
I'd like to share my experience so far:
Found the deal last Sunday (17.06) and bought it the same day.
Order accepted on Monday (18.06).
Router sent on Monday and arrived on Tuesday (19.06).
Activation confirmation arrived today (22.06).

I live in a recently constructed building in Fribourg with a fiber plug in the apartment (which had never been used before).
Unfortunately, even though the router gets assigned a public address and all the lights on it are green (on the web interface everything looks good, too), I can't access the internet.

I contacted Salt once at noon, they said to try again at 17:00. Called again when nothing worked and they opened a ticket with their technical department.

Hopefully they can resolve the problem in a timely manner, although I have seen another person in this thread with exactly the same problem and Salt took two weeks to work it out... Fingers crossed


One thing I have to say, is that even though I had to wait a bit on the phone, the lady was very nice and didn't sound stressed at all (my experience with other ISPs). Unfortunately, it looks like they can't directly do anything but rather have to open a ticket on the technical side.

danielfmo 26.06.2018 13:06

Re: Salt Fiber Box
 
Hello everyone,

Can anyone somehow help me?
I signed in for the Salt fiber at home, and the service was activated the 28th of May and it worked flawlessly as soon as I connected the Salt box, so far so good, unless that I lost fiber connectivity the 30th of May, just two days later.

Since then that I call almost every day Salt's call center and no one is able to do anything other than lying....

I'm getting desperate and out of options here... do anyone have some hints?

One thing that Salt provides, though you must ask for it, is a 4G/wifi modem with internet access free of charge. So you can have internet access in the meantime. Even with that I didn't had much luck as the 4G reception at my place is almost non existent...

Another information is that my contract with the previous internet provider (Sunrise), that was also fiber one, did end the 27th of May, is it possible that Salt did activate the service before Sunrise "cut" me off?

Best regards,

danielfmo 26.06.2018 13:11

Re: Salt Fiber Box
 
Quote:

Originally Posted by intheblue (Post 2959890)
Salt hosted a forum and stopped it not so long ago (it was full of complaints of unhappy customers), try their Facebook page "Salt Mobile".

Their Facebook page is far from useful...
They're able to advice on what to do if you want more information regarding bills or contracts, but as soon as you mention a technical problem they ask you for your Customer number and then some photos of the equipment and then:
"Your request has been internally escalated. You will have news very quickly."

And then they forget about you...

All this lack of transparency from Salt and the fact that all their support staff only stall you with nonsense reasons and false promises is really annoying and frustrating!

EdwinNL 26.06.2018 13:15

Re: Salt Fiber Box
 
I would love to switch to them, their price/speed offer is marvellous, but given the problems a lot of people have I will postpone till they solved the issues, they clearly have a business/technical structure not capable of handling such growth of connections. I would advice everybody else to do the same.

Harrie Nak 26.06.2018 13:30

Re: Salt Fiber Box
 
Quote:

Originally Posted by EdwinNL (Post 2961394)
I would love to switch to them, their price/speed offer is marvellous, but given the problems a lot of people have I will postpone till they solved the issues, they clearly have a business/technical structure not capable of handling such growth of connections. I would advice everybody else to do the same.

Same here. I decided to go with Init7 (Fiber7) instead. Just a shame I'm billed there on a per-year basis.

EdwinNL 26.06.2018 14:02

Re: Salt Fiber Box
 
Quote:

Originally Posted by Harrie Nak (Post 2961405)
Same here. I decided to go with Init7 (Fiber7) instead. Just a shame I'm billed there on a per-year basis.

We are not in hurry since we already have UPC for some years now and even tho very satisfying it is more than twice the money for only 500/50, and since my wife also works from home some days and does consignation services for which internet is mandatory we cannot take the risk of being without internet for weeks.

Spinal 27.06.2018 17:02

Re: Salt Fiber Box
 
A question for those of you that got their salt boxes...

I have two connections at the moment in the house - both in a wall cabinet.

One which is clearly a fibre line, and one that is coaxial. UPC uses the coaxial line (thick black coaxial line into a box, then a "normal" white coax out - which goes to the office and then to the UPC router).

Does the salt box only have the fibre line? I cant see on the pics any coax inputs...

(I believe coax can go up to 2gbps, so would assume it doesn't have coax - but it does mean that I would need to lock the fibre box in a wall cabinet, which I'm worried will lead to overheating issues)

EdwinNL 27.06.2018 18:12

Re: Salt Fiber Box
 
Quote:

Originally Posted by Spinal (Post 2962115)
A question for those of you that got their salt boxes...

I have two connections at the moment in the house - both in a wall cabinet.

One which is clearly a fibre line, and one that is coaxial. UPC uses the coaxial line (thick black coaxial line into a box, then a "normal" white coax out - which goes to the office and then to the UPC router).

Does the salt box only have the fibre line? I cant see on the pics any coax inputs...

(I believe coax can go up to 2gbps, so would assume it doesn't have coax - but it does mean that I would need to lock the fibre box in a wall cabinet, which I'm worried will lead to overheating issues)

The Salt 10gb offer is fibre only and has nothing to do with your coax.

Spinal 27.06.2018 21:31

Re: Salt Fiber Box
 
Quote:

Originally Posted by EdwinNL (Post 2962161)
The Salt 10gb offer is fibre only and has nothing to do with your coax.

Thanks - guess I'll need to find a way to fit their modem into the wall cabinet.... fun.


That also means that I'll be limited to 3Gbit/s as there's only three Cat5e cables coming out of that..... but still better than UPC!

EdwinNL 27.06.2018 22:59

Re: Salt Fiber Box
 
Quote:

Originally Posted by Spinal (Post 2962211)
Thanks - guess I'll need to find a way to fit their modem into the wall cabinet.... fun.


That also means that I'll be limited to 3Gbit/s as there's only three Cat5e cables coming out of that..... but still better than UPC!

Well the 10Gb/ps is out of reach for 99,9999% of the home users anyway due to lack of equipment that can handle such. Being able to torrent/work/game on different stations together in a family on 1gb/ps available on each line without interfering on each other is already a huge win.

When I switch I need to find a way to cross the room with a fiber cable, since they made the connection on the other side than the coal one.

simple_person 28.06.2018 09:37

Re: Salt Fiber Box
 
Since last two days I have strange problem with Salt TV app on Apple TV. After clicking channels, channel list does not appear. If I remove and reinstall the app then it works again. :msncrazy:

Spinal 28.06.2018 09:52

Re: Salt Fiber Box
 
Quote:

Originally Posted by EdwinNL (Post 2962239)
Well the 10Gb/ps is out of reach for 99,9999% of the home users anyway due to lack of equipment that can handle such. Being able to torrent/work/game on different stations together in a family on 1gb/ps available on each line without interfering on each other is already a huge win.

When I switch I need to find a way to cross the room with a fiber cable, since they made the connection on the other side than the coal one.

Absolutely - and looking at the specs, their modem/router only has one 10G port... so I'll be plugging that into something dedicated (VPN server most likely). The other 1G ports will go to a desktop, and some wireless AC base stations. The xbox can then be plugged into one of the base stations (while it supports gig, it doesn't NEED gig)...


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