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  #241  
Old 05.07.2018, 14:50
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Re: Salt Fiber Box

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Hi,

in answer to the person who asked what was my problem with an Apple tv box rather than using an Android box it is very simple I upgraded off Apple products a few years ago and I don't want another Apple device on my network. Also I don't have any need for itunes or Apple music. I already have better streaming options and so I want to use those devicess. The Apple tv does not even have a digital audio output and we have more than one tv and the Apple tv box is massive over priced even you get one included in your Salt Fiber offer.

Thanks
Martin
Agreed on that - the only weak point of the salt offer is the apple TV. That said, I saw a salt TV app for android, so will be trying to run that off an android box...
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  #242  
Old 05.07.2018, 18:03
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Re: Salt Fiber Box

Has anyone else got the same issue as me in that the fibre box for the apartment/house is in a crap place? Mine is in the hallway which isn't ideal, but I'm still getting 500mb download with wifi. Next to the fibre connection I have the LAN hub that connects the whole house up. I was thinking about connecting the fibre port directly to a TP-LINK MC220L and patching the connection to enable me to have the salt fibre box in a better location. The only issue is I'm not sure if the salt box will allow the input to be Ethernet and not fibre.

Love to hear your thoughts on this.

I doubt the owner would consider moving the fibre port to a better location but will try.

Thanks
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  #243  
Old 05.07.2018, 22:06
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Re: Salt Fiber Box

Hi
the MC220L is not compatible (and can provide only 1Gbps link anyway)


Salt using XG-PON standard, so you would need a matching transceiver


you can also buy a longer optical cable and lead it to a better place



or buy a good quality 802.11ac wave2 mimo wlan repeater (or gateway) with external antenna
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  #244  
Old 06.07.2018, 11:49
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Re: Salt Fiber Box

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I am using the ASUS RT-N66u. I used to get 920-940 ish on a good day with this router.



No change in any parameters or so?


I had more or less the same case with fiber7. I have a ac68u router, and some tests at the beginning gave me a 900+ result.


Problem is i was doing some self hosting and after everything is setup in the router, I couldn't achieve the speeds anymore.


do you have a complex lan or did you change the router settings?


Thanks and have a nice day,
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  #245  
Old 06.07.2018, 11:51
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Re: Salt Fiber Box

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Two things to update:
1. I asked to transfer my land line number from Swisscom to Salt, it took around 3 weeks to complete. During the period, I called Salt twice, every time they told me to wait and wait, nothing helpful.
2. Them temperature of the Fiber (can be seen in the Fiber box setting) is around 63-65C these days, I don't like this high temperature even I have two years warranty, so I put a fan (computer case fan, 5V 12cm) under the box. It is very helpful, now the temperature is 58-59C.



the 2 years warranty is for the apple TV.


The Fiber box belongs to Salt. It doesn't have a warranty because it's not yours, not your problem...


IF the box breaks, Salt will send you a new one. period.
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  #246  
Old 06.07.2018, 13:17
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Re: Salt Fiber Box

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the 2 years warranty is for the apple TV.


The Fiber box belongs to Salt. It doesn't have a warranty because it's not yours, not your problem...


IF the box breaks, Salt will send you a new one. period.
Actually - according to the paperwork, the apple TV only has 12 months warranty. We aren't in the EU, so the mandatory 2-year warranty doesn't apply.
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  #247  
Old 06.07.2018, 14:08
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Re: Salt Fiber Box

Any previous UPC clients who have switched to Salt Fiber Box, how is your exprerience with ease of setup, viewing TV with Salt's set-top-box & Internet in general when compared to UPC?

I have ever since been with UPC and this offer from Salt is too tempting!
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  #248  
Old 06.07.2018, 14:12
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Re: Salt Fiber Box

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Any previous UPC clients who have switched to Salt Fiber Box, how is your exprerience with ease of setup, viewing TV with Salt's set-top-box & Internet in general when compared to UPC?

I have ever since been with UPC and this offer from Salt is too tempting!
I'll let you know once I'm activated... so far, the most painful part was cancelling UPC.

Ordering salt fibre was painless, box arrived within a two days. Now waiting on activation.


EDIT: Forgot to say - there's 5 of us in the office going though the same process. All on UPC. One of us doesn't speak any Swiss language, and they're having some serious trouble cancelling UPC. Now UPC have promised a call back on Monday by an English speaker (I think it's an excuse to delay until their new offers are out)

Last edited by Spinal; 06.07.2018 at 16:28.
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  #249  
Old 06.07.2018, 15:43
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Re: Salt Fiber Box

Hi all, I have a silly question but I cannot find an answer anywhere.

How do you access your salt tv from a computer (Windows or Linux), be it on the local network of outside of you home ?

Thanks !
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  #250  
Old 06.07.2018, 15:52
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Re: Salt Fiber Box

https://tv.salt.ch/login

Nevermind
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  #251  
Old 06.07.2018, 17:44
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Re: Salt Fiber Box

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Hi
the MC220L is not compatible (and can provide only 1Gbps link anyway)


Salt using XG-PON standard, so you would need a matching transceiver


you can also buy a longer optical cable and lead it to a better place



or buy a good quality 802.11ac wave2 mimo wlan repeater (or gateway) with external antenna
Mate thanks for your help. Think I'll just patch the fibre box into my Ethernet switch that connects to all the Ethernet ports in the house.
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  #252  
Old 06.07.2018, 17:45
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Re: Salt Fiber Box

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I'll let you know once I'm activated... so far, the most painful part was cancelling UPC.

Ordering salt fibre was painless, box arrived within a two days. Now waiting on activation.


EDIT: Forgot to say - there's 5 of us in the office going though the same process. All on UPC. One of us doesn't speak any Swiss language, and they're having some serious trouble cancelling UPC. Now UPC have promised a call back on Monday by an English speaker (I think it's an excuse to delay until their new offers are out)
How funny. I am going through the exact same thing... I f**** hate UPC
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  #253  
Old 06.07.2018, 17:49
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Re: Salt Fiber Box

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Any previous UPC clients who have switched to Salt Fiber Box, how is your exprerience with ease of setup, viewing TV with Salt's set-top-box & Internet in general when compared to UPC?

I have ever since been with UPC and this offer from Salt is too tempting!
I had the exact same questions and I have to say I am really happy with it. I can't believe they don't have a demo video of the app on YouTube. It works really well on the Apple TV and I love how you can fast forward /rewind so quickly and not clunky like the UPC box.

The remote takes a bit of time to adjust to but it's pretty good. The mobile Salt app is bloody amazing. You can even rewind tv on that and it lists everything that you set to record at home.

As for the Internet, I'm not getting above 480mbps but I'm on wifi for now.
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  #254  
Old 06.07.2018, 21:13
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Re: Salt Fiber Box

I did it via this form.


https://www.upc.ch/en/support/tools/cancellation/


Next they called me back, we agreed on the procedure and ciao.


They mentioned first that I can keep the box for the "free internet".
(This was suspicious, because here nothing is free )
So I called the vervaltung and they told me that I can cancel the cable socket (28 CHF less per month on the rental fee).
After this UPC sent me a letter with a post.ch sticker and with that I was able to send them back the box for free.
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  #255  
Old 07.07.2018, 00:22
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Re: Salt Fiber Box

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Actually - according to the paperwork, the apple TV only has 12 months warranty. We aren't in the EU, so the mandatory 2-year warranty doesn't apply.

The good thing with swiss legislation is its simplicity.


Check this link out:


https://www.ch.ch/en/warranty/





That said, it's true that Apple sets a one year warranty (mainly so they can sell of their extended warranty for 3 or 4 years though).
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  #256  
Old 07.07.2018, 00:28
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Re: Salt Fiber Box

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Hi,

in answer to the person who asked what was my problem with an Apple tv box rather than using an Android box it is very simple I upgraded off Apple products a few years ago and I don't want another Apple device on my network. Also I don't have any need for itunes or Apple music. I already have better streaming options and so I want to use those devicess. The Apple tv does not even have a digital audio output and we have more than one tv and the Apple tv box is massive over priced even you get one included in your Salt Fiber offer.

Thanks
Martin

well just do like me.


take the free 4k apple TV, sell it or give it to friends and get an Android TV
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  #257  
Old 07.07.2018, 06:16
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Re: Salt Fiber Box

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Any previous UPC clients who have switched to Salt Fiber Box, how is your exprerience with ease of setup, viewing TV with Salt's set-top-box & Internet in general when compared to UPC?

I have ever since been with UPC and this offer from Salt is too tempting!
So hereís my update:

Monday evening : ordered salt online
Tuesday: got confirmations of order
Thursday: got the salt box and plugged it in
Friday: activated and running

No issues, no challenges (bar those posed by upc) and most of all, fast internet! Still trying to decide if Iíll use the Apple TV or upgrade to my existing kodi box...
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  #258  
Old 07.07.2018, 23:05
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Re: Salt Fiber Box

Hi Everyone,

My first message here

I have started 2 days ago with Salt Fiber.

The router is ok (except that the port mapping is only working from outside the local network) and the speed is amazing.

I'm less convinced by the Apple TV app.

First the apple remote is a nightmare. Why don't add a few buttons (prev/next channel and mute at least).

Hopefully I have an Harmony from Logitech, but even with it it is not intuitive.
I had to define sequences in the harmony app to be able to change "easily" the channel. And I'm still not able to launch the "carousel channels" to navigate quickly through them.

The apple tv box itself is fast responding and image/sound is great, but what an unergonomic interface .
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  #259  
Old 08.07.2018, 13:28
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Re: Salt Fiber Box

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Any previous UPC clients who have switched to Salt Fiber Box, how is your exprerience with ease of setup, viewing TV with Salt's set-top-box & Internet in general when compared to UPC?

I have ever since been with UPC and this offer from Salt is too tempting!
Done it. Short answer to your question - a bit more complex than with UPC.

1. Canceling UPC: done over phone (my somewhat broken German was enough). They tried to offer me three months half price to convince me not to quit - made me smile. Then they raised the offer with some sort of WiFi extender - that made me laugh. Eventually they offered to leave me the UPC gear "just in case" I changed my mind - doing that might leave you on the hook for the monthly connection fee of 28-35 SFr.
I politely said no to all their offers and canceled completely. You may want to go to a shop and cancel there - they typically have someone who speaks English (see this link for their shops).

2. I got a cancellation confirmation by post, along with a shipping label for returning the equipment. My preference was to return it to a shop rather than by post, as it's three separate boxes - so I would've needed to find a really big one to send all in one shot. Return in shop went very smoothly.

3. Notify your landlord / building management (Hausverwaltung / Regie) that you canceled UPC and no longer use cable services. Ask explicitly for the shutdown of the cable connection (German - Kabeldose plombieren). In my case, the Hausverwaltung told me they no longer do the physical Plombierung and that "it's OK", then they sent me a letter informing me the 35 SFr will be deducted from my Nebenkosten. All done there.

4. Once the fiber outlet has been installed (that'll be a whole other story), activating was fairly simple. Unwrap the big Salt box and place it somewhere close to the plug. The supplied fiber cable was enough in my case - pay attention not to twist it too hard. You might need to call Salt (0800 700 500) to get the connection activated - they will tell you it might take up to one week, in my case it was done in ~3 hours. Plug the cable as described (the fiber outlet port that you need to use - 1 or 2 - will be mentioned in the activation email) and power on the box. Wait a few minutes and off you go.

5. TV viewing: I am not an Apple fan. I don't have any other Apple devices, not even an iTunes account. However, the tiny and fast Apple TV 4k runs circles around the bulky, slow UPC Horizon box. Personal suggestion: make sure you have a Bluetooth keyboard of sorts around. Otherwise you will have to input email addresses and passwords using the remote control, which is fairly painful.
If you don't have an Apple account, you will also need some other device (PC, tablet) to create it and to go to iTunes for the first time.
I haven't used the Apple remote and instead programmed my Logitech Harmony One - the basic commands are already in the database. Works without a hitch.
Install "Salt TV" from the AppStore, configure with the same username and password that you were provided for fiber.salt.ch and off you go. Once you got it all set up, using it is fairly simple - and, above all, FAST (compared to the UPC box).

General feedback after a few days of Salt fiber use: pretty fast, relatively stable. I had some glitches on the first day, such as the Internet suddenly stopping working - even if everything appeared good on the fiber side. A reboot of the fiber box solved the issue.
In speed tests with Swiss peers (e.g. Init7, Wingo, IWB) I routinely get ~950 Mbps up and down (considering I have my PC wired into a router which is then wired into the fiber box) - so pretty much OK. I hesitate to invest in a 10 Gbps router - very few on the consumer market and prices are fairly high and then comes the cascade effect of also investing in network adapters, new cabling etc.
Finally, price-wise, it's a no-brainer. 40 or 50 SFr per month vs. ~120-150 from the big players (and I'll leave the 10 Gbps part aside, happy to compare at 500 Mbps) is a big difference. Don't expect too much in the way of customer service though, Salt really dropped the ball on that front. But if you can put up with that - and ideally if you already have the OTO plug installed - then it's all simple.
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  #260  
Old 08.07.2018, 20:50
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Re: Salt Fiber Box

Hi Dox,

May I ask you if your could change channel easily with your harmony?
On my side it doesn't work.

If it works on your side, could you tell me which command it is in your harmony setup?
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