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  #321  
Old 23.08.2018, 10:11
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Re: Salt Fiber Box

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I am almost ready to move to this Salt deal for internet and tv. But the apple box is something I want to be sure about.... I don't have an apple account.

So:

1. Will I need one to use apple TV for this package (which I understand is the TV box used by Salt for TV channels in the package)? Or does the salt account just use it as hardware, independent of apple?

2. If I do need to, can I create an apple account from any device or do I need to use an apple device (ipad iphone etc? or the apple TV box)

3. Or, can I just use my wife's Swiss apple account (or will it clash with the details of the slt account if its in my name?)
1. you will need an apple account to download the SALT app. The account also needs to be registered in Switzerland as the SALT app is only available on the Swiss marketplace.

2. Yes, any device.
https://appleid.apple.com/#!&page=signin

3. Yes, you can use her account as well... the account is only needed to download the salt app.
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  #322  
Old 23.08.2018, 10:44
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Re: Salt Fiber Box

If you have google account. Then there is also app on android store

https://play.google.com/store/apps/d....tv.play&hl=en


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I am almost ready to move to this Salt deal for internet and tv. But the apple box is something I want to be sure about.... I don't have an apple account.

So:

1. Will I need one to use apple TV for this package (which I understand is the TV box used by Salt for TV channels in the package)? Or does the salt account just use it as hardware, independent of apple?

2. If I do need to, can I create an apple account from any device or do I need to use an apple device (ipad iphone etc? or the apple TV box)

3. Or, can I just use my wife's Swiss apple account (or will it clash with the details of the slt account if its in my name?)
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  #323  
Old 23.08.2018, 10:48
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Re: Salt Fiber Box

When you first setup the Apple tv it ask's if you have an existing Apple account or want to create a new one.
If it's a new one you would do it directly from the Apple TV.
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  #324  
Old 23.08.2018, 10:53
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Re: Salt Fiber Box

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If you have google account. Then there is also app on android store

https://play.google.com/store/apps/d....tv.play&hl=en
Kinda hard to install the app on an APPLE TV using a google account...
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  #325  
Old 24.08.2018, 09:37
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Re: Salt Fiber Box

Another detail when choosing Salt Fiber.
Placing your order online you will be forced to provide a credit card for the payment of the 99.95 CHF for the registration.
Also if you do order in a physical Salt shop, most who did said they were forced for a credit card payment, I've read only of one person who was allowed to pay with another card (postfinance card of "the swiss post").
Regardless of this I noticed during my order placed online, a small popup saying that basically you allow Salt to collect your due fees etc. over the credit card, if you don't pay them within the ordinary 30-day period given in the bill. AND, you authorise Salt to do this in the next 36 months!
This clause (in my interpretation) is not included in the contract/general terms(=AGB) you get after your order as PDFs or in paper. So I am sceptical if it this clause is legally binding or even legitimate, nevertheless you should be aware.
See the screenshot bottom right.

I don't know how usual this might be in other countries, but for Switzerland (I'm Swiss) such conditions look quite particular IMO.

regards

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  #326  
Old 24.08.2018, 09:49
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Re: Salt Fiber Box

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1. you will need an apple account to download the SALT app. The account also needs to be registered in Switzerland as the SALT app is only available on the Swiss marketplace.

2. Yes, any device.
https://appleid.apple.com/#!&page=signin

3. Yes, you can use her account as well... the account is only needed to download the salt app.

Thanks for the clarification, I also was wondering about this point, since I never had any apple devices so far.


Another question in this regard, are you forced to provide any "payment details" such as credit cards or bank accounts, during the registration for the Apple-ID?
Does filling in non real names / birth dates somehow affect the account (apart of "showing" being full-aged), in relation with the Salt subscription? Thanks


regards
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  #327  
Old 24.08.2018, 13:30
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Re: Salt Fiber Box

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Thanks for the clarification, I also was wondering about this point, since I never had any apple devices so far.


Another question in this regard, are you forced to provide any "payment details" such as credit cards or bank accounts, during the registration for the Apple-ID?
No - at least you didn't need to in the past. You needed payment details only if you needed/wanted to buy apps that had a fee associated. Either way, a workaround is to goto coop/migros and buy an apple voucher for 5-10chf or so and use that.

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Does filling in non real names / birth dates somehow affect the account (apart of "showing" being full-aged), in relation with the Salt subscription? Thanks
regards
I can't see why it would. It's an apple account, not a salt account. I can't imagine apple sharing your details (beyond maybe age) to any app provider... may be worth reading apple's privacy policy
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  #328  
Old 24.08.2018, 14:22
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Re: Salt Fiber Box

Hello,
After a lengthy mental debate , I've decided to make the move from Swisscom inOne to Salt Fiber. I have a short question about the actual procedure: I want to do things in the right order and avoid any mishaps. One of my major preoccupations is to be able to keep my landline number.



On the Salt Fiber website, it says to sign up with them and then to send a cancellation letter to Swisscom indicating that I want to transfer my number to the new operator.



But when I called Swisscom to confirm my cancellation deadline (two months from the end of the month), they told me NOT to send them any cancellation letters but simply to ask Salt Fiber to do that on my behalf (by applying to Swisscom to transfer my landline number).



Any advice on that? Today being the 24th of the month, is it too late to trust Salt to cancel my Swisscom before the end of the month?


Thanks a million,

mic
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  #329  
Old 24.08.2018, 20:46
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Re: Salt Fiber Box

Well, thank you for the details. I'll have to thank some more in order to get my 10 posts enabling to edit posts and properly thank. Really annoying.



regards
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  #330  
Old 25.08.2018, 23:51
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Re: Salt Fiber Box

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But when I called Swisscom to confirm my cancellation deadline (two months from the end of the month), they told me NOT to send them any cancellation letters but simply to ask Salt Fiber to do that on my behalf (by applying to Swisscom to transfer my landline number).

The correct/official way to transfer your landline number (portierung / portage) is to assign this task to Salt. It's correct what Swisscom said.
Once you've subscribed at Salt and it is accepted, you get a personal account online, where there is the menu to apply for the portierung/portage. During your subscription online you have to choose a new landline tel. nr., in order to continue the process, regardless if you want to keep your actual number.

Traditional way is to apply for the portierung/portage with a letter ordering/delegating it to the new provider, most do offer standard writings for that to download, but most provider do offer this process online.

Salt advised me to apply for the portierung/portage only when the actual contract expires, will do as suggested, don't know if there will be an interruption then or in case you're activated prior to that deadline. I have my doubts it will be working without an interruption of (some?) days.

regards
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  #331  
Old 26.08.2018, 00:04
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Re: Salt Fiber Box

P.S. Nevertheless, to cancel your abonnement/contract with Swisscom (tel., internet etc.), OF COURSE you have to do this directly at Swisscom. Traditionally with a registered letter, but AFAIR they offer this process also online.
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  #332  
Old 26.08.2018, 10:28
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Re: Salt Fiber Box

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The correct/official way to transfer your landline number (portierung / portage) is to assign this task to Salt. It's correct what Swisscom said.
Once you've subscribed at Salt and it is accepted, you get a personal account online, where there is the menu to apply for the portierung/portage. During your subscription online you have to choose a new landline tel. nr., in order to continue the process, regardless if you want to keep your actual number.

Traditional way is to apply for the portierung/portage with a letter ordering/delegating it to the new provider, most do offer standard writings for that to download, but most provider do offer this process online.

Salt advised me to apply for the portierung/portage only when the actual contract expires, will do as suggested, don't know if there will be an interruption then or in case you're activated prior to that deadline. I have my doubts it will be working without an interruption of (some?) days.

regards

Thanks for all the advice. So this is what happened so far:



I called Salt and signed up for the Fiber (from 1st Nov to respect Swisscom's 2-month notice). Almost immediately, I got an email from Swisscom acknowledging the cancellation --> I guess Salt informed them automatically. But I suppose I still need to send them the registered letter.


Then, Salt sent me the identifier and password for "my account". I logged in and clicked on "Number transfer". There, it asked me to download something called "Power of Attorney for the Number Transfer", sign it, scan it and upload it. So I'll do that tomorrow and see what happens after.



Regards,

m
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  #333  
Old 26.08.2018, 17:44
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Re: Salt Fiber Box

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Almost immediately, I got an email from Swisscom acknowledging the cancellation --> I guess Salt informed them automatically. But I suppose I still need to send them the registered letter.

If Swisscom did aknowledge the cancellation in written (email), I doubt it makes sense still sending them a registered letter on the same topic.
Highly likely it was just a coincidence that this happend just after your subscription at Salt.


regards.
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  #334  
Old 26.08.2018, 21:55
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Re: Salt Fiber Box

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Highly likely it was just a coincidence that this happend just after your subscription at Salt.

regards.
Actually, Salt told me they were going to advise Swisscom on my behalf. But now, in fact, I need to call Swisscom and rectify cause it seems Salt told them the switch would happen on 25 October (so exactly in two months), even though I insisted on the 31st, and now Swisscom wants to penalize me for not respecting the 2-month-from-the-end-of-current-month notice...

Aah... first-world problems
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  #335  
Old 26.08.2018, 23:41
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Re: Salt Fiber Box

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and now Swisscom wants to penalize me for not respecting the 2-month-from-the-end-of-current-month notice...

Swisscom can not penalize you. You cancelled for the 31. Oct (I hope you did so?), within contract terms. If Salt want to activate per 25. Oct, then it's up to Salt to ask Swisscom to allow it, this does not affect your personal contract with Swisscom. Worst case is, Swisscom will not allow it (I doubt it), and you may have an outage it Salt cannot activate per 31. Oct.


EDIT: Had an experience on this topic once. New provider would activate a week later than the already agreed cancellation at Swisscom. Swisscom prolonged his service for that week, was absolutely without problems, just one call needed, without affecting the minimum contract duration etc. or anything else, just got a bill afterwards with pro rata costs for that week.


regards

Last edited by CHnuschti; 26.08.2018 at 23:54.
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  #336  
Old 26.08.2018, 23:57
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Re: Salt Fiber Box

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Swisscom can not penalize you. You cancelled for the 31. Oct (I hope you did so?), within contract terms. If Salt want to activate per 25. Oct, then it's for Salt to ask Swisscom to allow it, this does not affect your personal contract with Swisscom. Worst case is, Swisscom will not allow it (I doubt it), and you may have an outage it Salt cannot activate per 31. Oct.

When I signed up with Salt, I told them that I wanted to leave Swisscom on 31 Oct and start with salt on 1 Nov. They said no problem and that they would contact Swisscom and arrange that. But I guess they (Salt) screwed up because a few minutes later, I got an email from Swisscom saying they were informed that I was cancelling on 25 Oct and because of that, there would be an 11 CHF fine. No big deal, the 11 CHF, but I'll probably call them to say that it was the 31st that I really wanted to leave and see what happens.


My biggest concern is that the landline number transfer goes well!



Thanks and regards,

m
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  #337  
Old 27.08.2018, 00:23
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Re: Salt Fiber Box

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P.S. Nevertheless, to cancel your abonnement/contract with Swisscom (tel., internet etc.), OF COURSE you have to do this directly at Swisscom. Traditionally with a registered letter, but AFAIR they offer this process also online.

Well, just to remind you. The contract is between you and Swisscom, so only you can cancel it. Salt cannot do this on your behalf! You should act accordingly so not to have some surprises later.


The usual way for a switch of providers is that you first cancel at the current one (in written!), and then subscribe at the new one.


Nevertheless, I would accept that fine of 11 CHF, it's very moderate if not even friendly, to proceed smoothly.



regards

Last edited by CHnuschti; 27.08.2018 at 00:35.
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  #338  
Old 28.08.2018, 12:36
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Re: Salt Fiber Box

So I still didn't receive my UPC cancellation letter / envelope, so called them back.

Apparently, despite 2-3 phone calls, their online form, and a registered letter, they didn't think they needed to process my cancellation and wanted to charge me for another two months...

After a debate, they agreed to cancel from the date of the registered letter (I said I kept the receipt, despite being stupid enough to have thrown it out... slight bluff)... now waiting for the envelope/box to return the equipment.

Salt, so far, has been trouble free.
M.
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  #339  
Old 30.08.2018, 10:54
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Re: Salt Fiber Box

This is a copy of the complaint I made to Salt Fiber on August 30, 2018. I want people to know what's going on and to make a better choice than I do.

------------------------------------------------------------------

Good morning,

On this August 30, 2018, I have a serious complaint to address to you.

I have been a customer with you for my mobile phone since the Orange era, and I am really satisfied with my current mobile plan.

When I saw that Salt was offering Internet access I thought it was a very good idea to conclude the offer, both in terms of the services advertised and their price.

I therefore took the necessary steps more than two months ago to ensure that everything was in order when I terminated my service at the end of August 2018.

Concerned that the passage to Salt in September 2018 would be as smooth as possible, I asked many questions and everything seemed in order. I was assured that the passage would be simple, fluid, that I would receive the material on time etc..

About a month ago, I called the hotline to make sure that everything was in order and that I was going to receive the material: confirmation, we reassure the customer, we even make him kindly understand that he may have too many questions.

Two weeks ago, I got another call to the hotline to make sure that everything was in order and that I was going to receive the equipment: customer service confirmation, I was reassured, I was told that there would be no worries.

At the beginning of this week, I call the hotline to make sure that everything was in order and that I was going to receive the material before the end of the month: confirmation, everything is automatic, no problem but if I don't have a parcel or an email telling me that the parcel has been sent, I will have to call on Wednesday to get information.

Yesterday, Wednesday, August 29, 2018. I call the hotline to ask to receive my package and explanations. They tell me that they don't know, but that they open a ticket (which takes about 24 hours to be processed). I ask for someone in charge, they tell me there's no one there.

I'm hanging up. I'm trying to log into my online account to check something. Surprise: the account is closed and the user is "disabled". I'm reminded of the hotline: I'm told that access will be opened again and, by the way, I'm told that my internet will only "probably" be activated on 7 September (although I've been sworn in by every previous call that activation would take place the day after or two days after Swisscom was terminated). Still no word from the equipment.

Yesterday Wednesday I'm trying to reach a person at Salt's headquarters in Renens. The receptionist confirms that she will pass on the message and that the person will call me back. No news since.

Today August 30, 2018 I am convinced that I made a mistake and signed a contract with a department / division of Salt that manages its business in order to make a maximum of customers without making the least effort to keep its promises. The worst thing is that the contract does not protect us in any way against this type of default, worse: if we want to get away from this debacle, we have to pay expensive termination fees.

The quality of the hotline that Salt sells on his posters is frankly soiled to my eyes since this experience, because his collaborators clearly lied to me, and if they had no idea what they were saying it is even more serious.

Seeing the comments on Salt's Facebook page, their Fibre solution seems to have a plethora of problems, at all levels of the process.

The worst part is I haven't even received the equipment yet. I sincerely fear that the rest will be even more tedious.

Given Salt's inability to keep his promises, I will try to get the message out on all social networks and sites so that people are kept informed of these failures. In addition, I will certainly suggest to consumer service opinion papers that these shortcomings be brought to a wider audience.
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  #340  
Old 30.08.2018, 12:31
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Re: Salt Fiber Box

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This is a copy of the complaint I made to Salt Fiber on August 30, 2018. I want people to know what's going on and to make a better choice than I do.

------------------------------------------------------------------

Good morning,

On this August 30, 2018, I have a serious complaint to address to you.

I have been a customer with you for my mobile phone since the Orange era, and I am really satisfied with my current mobile plan.

When I saw that Salt was offering Internet access I thought it was a very good idea to conclude the offer, both in terms of the services advertised and their price.

I therefore took the necessary steps more than two months ago to ensure that everything was in order when I terminated my service at the end of August 2018.

Concerned that the passage to Salt in September 2018 would be as smooth as possible, I asked many questions and everything seemed in order. I was assured that the passage would be simple, fluid, that I would receive the material on time etc..

About a month ago, I called the hotline to make sure that everything was in order and that I was going to receive the material: confirmation, we reassure the customer, we even make him kindly understand that he may have too many questions.

Two weeks ago, I got another call to the hotline to make sure that everything was in order and that I was going to receive the equipment: customer service confirmation, I was reassured, I was told that there would be no worries.

At the beginning of this week, I call the hotline to make sure that everything was in order and that I was going to receive the material before the end of the month: confirmation, everything is automatic, no problem but if I don't have a parcel or an email telling me that the parcel has been sent, I will have to call on Wednesday to get information.

Yesterday, Wednesday, August 29, 2018. I call the hotline to ask to receive my package and explanations. They tell me that they don't know, but that they open a ticket (which takes about 24 hours to be processed). I ask for someone in charge, they tell me there's no one there.

I'm hanging up. I'm trying to log into my online account to check something. Surprise: the account is closed and the user is "disabled". I'm reminded of the hotline: I'm told that access will be opened again and, by the way, I'm told that my internet will only "probably" be activated on 7 September (although I've been sworn in by every previous call that activation would take place the day after or two days after Swisscom was terminated). Still no word from the equipment.

Yesterday Wednesday I'm trying to reach a person at Salt's headquarters in Renens. The receptionist confirms that she will pass on the message and that the person will call me back. No news since.

Today August 30, 2018 I am convinced that I made a mistake and signed a contract with a department / division of Salt that manages its business in order to make a maximum of customers without making the least effort to keep its promises. The worst thing is that the contract does not protect us in any way against this type of default, worse: if we want to get away from this debacle, we have to pay expensive termination fees.

The quality of the hotline that Salt sells on his posters is frankly soiled to my eyes since this experience, because his collaborators clearly lied to me, and if they had no idea what they were saying it is even more serious.

Seeing the comments on Salt's Facebook page, their Fibre solution seems to have a plethora of problems, at all levels of the process.

The worst part is I haven't even received the equipment yet. I sincerely fear that the rest will be even more tedious.

Given Salt's inability to keep his promises, I will try to get the message out on all social networks and sites so that people are kept informed of these failures. In addition, I will certainly suggest to consumer service opinion papers that these shortcomings be brought to a wider audience.
So to summarize, you ordered Salt fibre, and want it activated by the 7th September (i.e. in a week). In the last two months, you repeatedly badgered customer support with useless calls, despite not actually having an issue/problem.

It's not the 7th of September yet, (you usually get the gear 2-3 days before), and you are already moaning on forums...

What did I miss?
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