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  #401  
Old 11.11.2018, 11:40
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Re: Salt Fiber Box

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Hi,
Just got my Salt Fibre kit and all seems to work well except one thing: the Wi-Fi on my phone (Samsung) keeps cutting off. Five minutes it works fine then two minutes with that dreaded exclamation mark next to the Wi-Fi symbol in the notification bar.

Anyone had this problem?
Any advice would be greatly appreciated... Thanks!
mic
I keep having the same issue, and it is rather frustrating. Anything wireless keeps cutting of at random intervals of time.
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  #402  
Old 11.11.2018, 12:33
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Re: Salt Fiber Box

Is it the WiFi itself or the DNS resolution?
To explain: some devices perform a periodic lookup of a specific URL (e.g. www.google.com) to ensure Internet is still reachable. If the lookup fails (for whichever reason), then the exclamation mark is displayed. In this situation, it doesn't mean that your Internet connection is down, but just that the test has failed.

How to tell if this is the problem: while you are facing the issue, open a browser window and point it to https://1.1.1.1 (this is the CloudFlare public DNS server). If you get an error ("page cannot be displayed", "network connection unavailable" etc), then your WiFi really isn't working. If you do get the page displayed, then the connection is fine, it's just the DNS lookup which is misbehaving.

How to address this problem (if that's it): follow the guide on https://1.1.1.1 for various operating systems. Sadly, the Salt box doesn't have a configuration menu for the DNS settings to push to the clients. You can use other DNS servers instead of the CloudFlare ones (1.1.1.1 and 1.0.0.1) - Google's public servers (8.8.8.8 and 8.8.4.4) are a popular choice and you can find more by googling.
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  #403  
Old 11.11.2018, 12:37
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Re: Salt Fiber Box

As it seems I cannot edit my posts, a bit more clarity upon re-read.

1. If you don't have a DNS lookup issue, get in touch with Salt Fiber Customer Support. To save time, use the Fiber number (0800 700 500) rather than the generic customer line (0800 700 700).

2. If you do have the DNS lookup issue, as the Salt box doesn't have a menu where you can configure this for the entire network, you will need to make the changes locally (i.e. on each device exhibiting the issue). That's where the guides on https://1.1.1.1 come into play.
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  #404  
Old 11.11.2018, 20:10
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Re: Salt Fiber Box

Similar to this? (mild language warning on the image) https://i.pinimg.com/originals/d7/e7...1ef3cdd480.jpg
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  #405  
Old 11.11.2018, 22:40
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Re: Salt Fiber Box

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Is it the WiFi itself or the DNS resolution?
To explain: some devices perform a periodic lookup of a specific URL (e.g. www.google.com) to ensure Internet is still reachable. If the lookup fails (for whichever reason), then the exclamation mark is displayed. In this situation, it doesn't mean that your Internet connection is down, but just that the test has failed.

How to tell if this is the problem: while you are facing the issue, open a browser window and point it to https://1.1.1.1 (this is the CloudFlare public DNS server). If you get an error ("page cannot be displayed", "network connection unavailable" etc), then your WiFi really isn't working. If you do get the page displayed, then the connection is fine, it's just the DNS lookup which is misbehaving.

How to address this problem (if that's it): follow the guide on https://1.1.1.1 for various operating systems. Sadly, the Salt box doesn't have a configuration menu for the DNS settings to push to the clients. You can use other DNS servers instead of the CloudFlare ones (1.1.1.1 and 1.0.0.1) - Google's public servers (8.8.8.8 and 8.8.4.4) are a popular choice and you can find more by googling.

Hi Dox,

Thanks very much for your reply and advice. So I tried doing this (setting a static local IP and 1.1.1.1 inthe DNS field) and so far, it seems to work!

Just a question though: on the 1.1.1.1 website, they emphasize that their DNS directory is faster, more secure, more private and so on... seems almost too good to be true. Is there a catch?
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  #406  
Old 12.11.2018, 00:15
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Re: Salt Fiber Box

Glad to hear it helped.
They are pretty much spot on. As with any (free) service provided by a third party, at some point you need to trust them. Cloudflare are a reputable company, so I see no reason to doubt them (until proven otherwise). More details on their privacy policy at https://developers.cloudflare.com/1....nt-to-privacy/.

I am not affiliated with CloudFlare, but I do use non-ISP (and non-Google) DNS services. The reason for which I recommended CF is the simplicity (easy to remember IP address, detailed guides for most operating systems).
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  #407  
Old 12.11.2018, 08:19
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Re: Salt Fiber Box

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Glad to hear it helped.
I think I celebrated too soon... this morning, the damn exclamation mark on the wifi signal came back again When this happens, no pages open but there is no error message either - the browser seems to be "frozen". Then, usually after ~30 sec, exclamation mark goes away and things work again.

So I don't know what's going on. My computer or the apple tv never experience this - both work perfectly all the time - it's just my phone. On the other hand, my phone never does this on any other wifi network!

Maybe it's interference with a neighbour's network? I read somewhere that changing the transmission channel (on salt.box?) could help?

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They are pretty much spot on. As with any (free) service provided by a third party, at some point you need to trust them. Cloudflare are a reputable company, so I see no reason to doubt them (until proven otherwise). More details on their privacy policy at https://developers.cloudflare.com/1....nt-to-privacy/.

I am not affiliated with CloudFlare, but I do use non-ISP (and non-Google) DNS services. The reason for which I recommended CF is the simplicity (easy to remember IP address, detailed guides for most operating systems).
OK great, thanks!! I learned something new (about DNS servers)
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  #408  
Old 12.11.2018, 16:02
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Re: Salt Fiber Box

Hello guys,

really nice to find this forum! I didn't know it existed

I'd like to move from my Swisscom in-One with TV L and Internet S to Salt fiber (especially after the ridiculous move by Swisscom to ask me for additional 5chf to increase my internet speed from 40mbit/s to 50mbit/s ).

As I saw a lot of people did the switch, can you tell me how it works? Should I send a letter to Swisscom to end my abo, and then subscribe to Salt? The opposite? No need to write to Swisscom? Thank you!
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  #409  
Old 12.11.2018, 23:38
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Re: Salt Fiber Box

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So I don't know what's going on. My computer or the apple tv never experience this - both work perfectly all the time - it's just my phone. On the other hand, my phone never does this on any other wifi network!

Maybe it's interference with a neighbour's network? I read somewhere that changing the transmission channel (on salt.box?) could help?
Unlikely. Channel overlap would affect your bandwidth, but not the stability of the connection I think.
There's a good app in the Google Playstore called WiFi analyzer. Install it on your phone and check - it will show you all networks it can detect and the corresponding channels they run in, in a graphical format. Ideally, try to have your network centered on a channel with as little overlap as possible.

Centered: a signal is not on a single channel, but on ~3 adjacent ones (for 2.4 GHz, more in 5 GHz), with the "middle" one being the one you select in the web interface.
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  #410  
Old 13.11.2018, 06:11
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Re: Salt Fiber Box

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Hello guys,

really nice to find this forum! I didn't know it existed

I'd like to move from my Swisscom in-One with TV L and Internet S to Salt fiber (especially after the ridiculous move by Swisscom to ask me for additional 5chf to increase my internet speed from 40mbit/s to 50mbit/s ).

As I saw a lot of people did the switch, can you tell me how it works? Should I send a letter to Swisscom to end my abo, and then subscribe to Salt? The opposite? No need to write to Swisscom? Thank you!
That letter from Swisscom is ultimately what pushed me to make the switch, too.

The procedure is very simple. Swisscom needs two months from the end of the month notification, so currently 31 Jan 2019. With that in mind:
1. Call Salt and order the fiber for 1 Feb. You'll need to pay 100 fr using a credit card.
2. Send a registered letter to swisscom asking to cancel on 31 Jan.

That's it! I was surprised it was that simple and, at least for me, it worked very smoothly.

One more thing, if you want to keep your landline number, tell Salt and they'll tell you what to do (you'll have to sign and send in a form).
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  #411  
Old 13.11.2018, 22:06
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Re: Salt Fiber Box

I wonder if UPC is testing out higher speeds at the moment to prepare for a counter offer. Im getting 800-1000 Mbps speeds on my 500/50 connection currently.



I was going to cancel my contract but got talked into staying for about 40 CHF/month for the 500/50+digicard TV. Kinda glad I did now, seems people are having a lot of issues with salt and that huge box is an eye sore.

Last edited by enguete; 13.11.2018 at 22:27.
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  #412  
Old 13.11.2018, 22:14
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Re: Salt Fiber Box

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Unlikely. Channel overlap would affect your bandwidth, but not the stability of the connection I think.
There's a good app in the Google Playstore called WiFi analyzer. Install it on your phone and check - it will show you all networks it can detect and the corresponding channels they run in, in a graphical format. Ideally, try to have your network centered on a channel with as little overlap as possible.

Centered: a signal is not on a single channel, but on ~3 adjacent ones (for 2.4 GHz, more in 5 GHz), with the "middle" one being the one you select in the web interface.

There are quite a few apps called WiFi Analyzer which one is the good one?


I'll try playing with the channels and if that doesn't help, I think I'll give up. Perhaps a future firmware update on either my phone or on the salt modem will help.


Thanks!
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  #413  
Old 13.11.2018, 22:26
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Re: Salt Fiber Box

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There are quite a few apps called WiFi Analyzer which one is the good one?


I'll try playing with the channels and if that doesn't help, I think I'll give up. Perhaps a future firmware update on either my phone or on the salt modem will help.


Thanks!
The one by farproc - at least that's the one I am using.
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  #414  
Old 14.11.2018, 17:11
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Re: Salt Fiber Box

Fibre has been promised in my road for years now. Eventually switched from ADSL to Cable last year. Then was told by Swisscom Fibre will be installed in March 2018. Guess what, didn't happen, so still no chance to switch to Fibre. They advertised big time in our town with posters everywhere.

Maybe next year, but not going to hold my breath. Fibre has been available in the centre of our village for several years, but I guess they have little interest in stretching it to the individual houses on the outskirts.
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  #415  
Old 14.11.2018, 18:12
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Re: Salt Fiber Box

Has anyone tried to connect a USB stick or hard drive to the router and accessing it from a computer over wlan?


I tried and it's... kind of strange. I connected a hard drive and I see it on salt.box under "USB Mass Storage". I also see it in my Windows Explorer and I see *some* files and folders but not all of them. Copying stuff onto the drive doesn't seem to work.



Anything I'm missing?
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  #416  
Old 30.11.2018, 18:19
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Re: Salt Fiber Box

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Hi

There are 2 potential problems. There is no way to change the router configuration but hopefully you can run it in bridge mode and use your own router. This is important if you are using smart dns or vpn. The other potential challenge is the apple TV box. Luckly you don't need to take this as the salt TV apps are available on Google Play store and the apple app store. However it means that salt.tv is unlikely to work with amazon fire stick or roku.
When you say there is no way to change the configuration Iím not sure what you mean by this. Specifically what configuration settings are you referring to as unchangable? Do you know if the router allows you to assign a VPN within the settings? Iím thinking about getting Salt and this is important to me because Iíd like my internet to originate in the u.s so Iím not limited to Europeís abissmal Netflix catalog.
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  #417  
Old 01.12.2018, 07:59
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Re: Salt Fiber Box

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When you say there is no way to change the configuration Iím not sure what you mean by this. Specifically what configuration settings are you referring to as unchangable? Do you know if the router allows you to assign a VPN within the settings? Iím thinking about getting Salt and this is important to me because Iíd like my internet to originate in the u.s so Iím not limited to Europeís abissmal Netflix catalog.
How about you go into a Salt store and ask the staff there your questions? They're bound to have at least one person in the store who'll know the answers to your questions ...
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  #418  
Old 03.12.2018, 11:39
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Re: Salt Fiber Box

Hello,

By configuration, if you mean setting up different IP or even DNS it's currently not possible. There is no VPN settings either
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  #419  
Old 04.12.2018, 08:02
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Re: Salt Fiber Box

I am sure that you could just bridge the box, if not you should be able to install your own router behind the salt box.

My cable box is bridged and I have two routers behind it. The second router takes a bit more configuration... this is used for the VPN set to another country for just some devices.
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  #420  
Old 07.12.2018, 07:31
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Re: Salt Fiber Box

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Hi everybody, I am thinking of changing my connection for fiber.
Today I use a 4G connection, I am satisfied apart
from being able to be accessible from the outside. Now, with fiber is there a public IP address?
And is it accessible from the outside? kind VPN connection, SSH
Yes it's perfectly working with ssh or http or all ports. You can even redirect ports. You don't need anymore a dynDNS. I have only one problem for routing in internal from Wifi network to LAN network. If someone has an idea ?
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