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  #421  
Old 07.12.2018, 07:40
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Re: Salt Fiber Box

Just a question. I've installed Salt fiber 1 week ago. At home, I have problem of routing from Wifi to LAN. No answer for my pings even if I can see those address in salt fiber administration inter face.
Wifi --> Wifi working
LAN --> LAN working
LAN --> Wifi working
Wifi --> LAN NOT working

Any idea ? Have you tested ?
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  #422  
Old 09.12.2018, 08:53
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Re: Salt Fiber Box

WIFI -> LAN is working perfectly here.
Aren't you connecting to the Guest WIFI?
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  #423  
Old 11.12.2018, 08:40
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Re: Salt Fiber Box

No I'm using the 2.4 GHz usual Wifi, and it is the same with 5 GHz wifi: No answer from LAN when I ping from Wifi even if those address are present in the admin interface of the salt box.
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  #424  
Old 13.12.2018, 14:17
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Re: Salt Fiber Box

Good Morning,


Salt Fiber (Trouble shooting)
I received a new box, tried to connect and it is not working, it is with the same problem as the previous box with the signal failure of the room, since the 19th I'm in trouble and the technical department is not solving. The technical department is just normal telephone operators and they are not technical. Worst technical service system in Switzerland. (Salt Fiber)
System failed several times, speed is not promised, the system does not reach the entire apartment, there are places that do not have internet.


I expect a positive response from a technician for almost 1 month.


Thank you
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  #425  
Old 13.12.2018, 14:18
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Salt Fiber

Good Morning,


Salt Fiber (Trouble shooting)
I received a new box, tried to connect and it is not working, it is with the same problem as the previous box with the signal failure of the room, since the 19th I'm in trouble and the technical department is not solving. The technical department is just normal telephone operators and they are not technical. Worst technical service system in Switzerland. (Salt Fiber)
System failed several times, speed is not promised, the system does not reach the entire apartment, there are places that do not have internet.


I expect a positive response from a technician for almost 1 month.


Thank you
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  #426  
Old 13.12.2018, 16:51
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Re: Salt Fiber Box

What is that mysterious 'system' that doesn't reach apartment?
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  #427  
Old 14.12.2018, 00:34
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Re: Salt Fiber Box

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Just a question. I've installed Salt fiber 1 week ago. At home, I have problem of routing from Wifi to LAN. No answer for my pings even if I can see those address in salt fiber administration inter face.
Wifi --> Wifi working
LAN --> LAN working
LAN --> Wifi working
Wifi --> LAN NOT working

Any idea ? Have you tested ?
I suspect an issue with your LAN-connected machine. Do you have a firewall in place there, which might be dropping ICMP packets? What error are you getting ("request timed out" or something else)? Can you reach your LAN machine from WiFi using a different protocol (e.g. tcp)?

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System failed several times, speed is not promised, the system does not reach the entire apartment, there are places that do not have internet.
1. How did the "system" fail exactly? Salt did have two short outages in the last month, looked like the connection went out of sync - in both cases, it went away after I rebooted the Salt box.
2. It is virtually impossible to reach speeds of multiple Gbps over WiFi, short of having an 802.11ad router (60 GHz), connected via the 10 Gbps port on the Salt box. How are you testing? If you are using an Ethernet (cabled) connection to the Salt box, are you connecting to the 10 Gbps port? Are you using the proper type of cable (Cat6 minimum)? Does your client (the machine connected to the other end of the cable) have a 10 Gbps network interface?
3. I assume you mean "there are places in the apartment where there's no WiFi signal". How large is the apartment? What is the layout? Where is your Salt box located? You can check the strength of the WiFi signal using one of the many smartphone apps (e.g. "WiFi analyzer" for Android). To extend the WiFi coverage, you can use another access point or a Wifi repeater.
Useful reading:
https://www.extremetech.com/computin...home-or-office
https://lifehacker.com/5657613/why-i...w-can-i-fix-it
...and many others.

Last edited by dox; 14.12.2018 at 00:48. Reason: Merged consecutive replies.
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  #428  
Old 19.12.2018, 15:19
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Re: Salt Fiber Box

Just to share my experience.

So, I read about the offer here on EF and decided to take my chances.

Was with Swisscom (CHF 139 pm) and took up the Salt Fiber offer for CHF 49.95 pm (no Salt mobile here).

Swisscom cancelled my TV service on the last day of the month (September), however my fibre connection with them was available until well into the following day when Salt Fiber disconnected me and connected me to their network.

All-in-all I had no internet connection for about 3 hours.

With Salt Fiber you receive an Apple TV "box". Really clever. Connects via HDMI, controls all viewing elements and enables you to change the TV volume through the Apple TV remote (not like Swisscom had with the Swisscom volume and the the TV volume). All channels are there as promised.

Unexpected positive surprise: - If you set the Apple TV language to "English" it automatically sets the channel sound to English (if available), meaning you can now browse the Swiss channels and if it is a movie or series from the US or UK chances are you will have the sound in English (ads remain in the channel language off course)

Complaints:
1) The Apple Remote takes some time to get used to. Don't be afraid to go to Apple TV settings and play with the remote settings (you can always revert to the default settings)
2) The playback feature on Salt Fiber is really buggy. If you are in playback and you try to skip an ad it will almost always jump to the start of the playback recording meaning you need to skip through all of what you have watched already.
3) I have a habit of pausing TV for an extended period of time, with Swisscom this was not an issue, but with Apple TV the system does not go into standby, it switches off, so after a set amount of time you are forced to "restart" what you were watching and hope you can find / remember the programme, location, etc.
4) Replay only starts to really work after you have the system connected and active for 7 days, so the first week was a Netflix week.
5) I had a "PiHole" connected to my Swisscom Router and I am now not able to use it as the Salt Fiber router has limited options and features relating to packet routing.

Another note: If you do not set up direct payment (LSV) you are charged CHF 3.90 every month for a paper bill.

Other than the above I've not had any technical issues. The customer services lady was able to resolve all my queries and doubts and I received the equipment whilst the Salt Fiber technician was connecting the service.

I will share screenshots of the Salt Fiber interface screens if there is an interest, just let me know.
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  #429  
Old 24.12.2018, 10:51
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Re: Salt Fiber Box

I recently signed up for Salt Fiber (had the mobile already) for 39.95 CHF.
The price is definitely right. They had it delivered and working in 13 days (which they might do regardless of when you tell them to start it). There was a problem with the connection at first (Friday, day after delivery), as it could not log on to the Salt system (router light #2 never stopped blinking). They had me get a new fiber cable and this time it never lit up at all.
Long story short I was on the phone with service and finally an EWZ technician phoned (leaving no message) on the Tuesday. I complained to salt that no one had gotten back to me and managed to get him to leave a message Wednesday. We arranged a meeting on Friday morning and he sorted it all out! So I had the equipment 8 days before it all worked.
I'm happy with the result, though, and had UPC working the whole time so no lack of Internet.

That means that I could attach the Apple TV to my existing UPC router and enjoy the Salt TV service that way. It works well. You get Sky News but you lose the Chinese news channel. We had the Comfort package at UPC so we will miss Syfy and Cartoon Network. The second language, as mentioned above, will produce the original English for programs as long as you set the Apple TV box to English. BUT you will not be able to record certain channels like AXN, National Geographic or FOX. That is the only way we watch those, so what is the point? Better than nothing, I suppose...

Anyway, I joined here to ask for help with installing apps, particularly the free ones.
We don't have any Apple devices like a Mac or an iPhone so we don't have an Apple ID much less an iTunes account. I have read Internet posts about disabling this requirement to enter an Apple ID to install free apps like Youtube but the "Password Settings" menu does not exist on my Apple TV where it should be.

I would like to install Sky's free app. I have already signed up for the 3 free months, which had to be done before December 31, 2018. It asks for an Apple ID. I created
one already online. I enter it and then it says I need to use the Apple ID with iTunes, which we do not have and can't install at home.

Anybody else having this problem, or were you able to install free apps like Youtube and the Sky App without problems?

Let me know when you got the Apple TV and Salt as that might have something to do with it. Any help would be appreciated.
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  #430  
Old 28.12.2018, 12:04
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Re: Salt Fiber Box

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I have read Internet posts about disabling this requirement to enter an Apple ID to install free apps like Youtube but the "Password Settings" menu does not exist on my Apple TV where it should be.

I would like to install Sky's free app. I have already signed up for the 3 free months, which had to be done before December 31, 2018. It asks for an Apple ID. I created
one already online. I enter it and then it says I need to use the Apple ID with iTunes, which we do not have and can't install at home.

Anybody else having this problem, or were you able to install free apps like Youtube and the Sky App without problems?
I managed to get to an iMac and create a new Apple ID in iTunes and create an account with it so I could log into iTunes.

This time it worked like a charm when I logged into the App Store (first on the iMac to make sure it worked, later on the Apple TV).

And lo and behold the "Password Settings" menu has appeared! It would have been much easier if it had been there in the first place...
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  #431  
Old 30.12.2018, 21:59
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Re: Salt Fiber Box

Hello,

Apologize for the silly questions...
Have just finished setting up our salt fiber internet and itís working fine. We are not tech savvy so just tried going to YouTube and google and play some videos. All looked fine and speed is good.
However Iím not familiar with Apple TV. So after finished setting up the Apple TV box and connecting it to our tv, then what? How do I get live tv????

So Iíve logged in to my Apple account through my Apple TV but all I see there is different apps channels that I have to individually download. Also I downloaded Salt TV app on my iPhone, but I donít have a log in? Is this something I have to set up myself or will salt send me an account that I can use?
A bit frustrated - although for the price we pay, we are happy to save some bucks!). We just wanted to watch live tv with just a click of a button.. didnít think it would be this complicated. Can anyone help? Thanks in advance!!!
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  #432  
Old 31.12.2018, 09:34
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Re: Salt Fiber Box

When I received my Apple TV from Salt it came with the Salt.TV app pre-installed.
I just had to click it and it all worked.

If you install Salt.TV from the app store you will probably need to use the password and username that Salt sent you per email in order to log in to live TV.

After that it should remember everything for you. I typically turn the TV on with the TV set icon on the remote (you then need to click Salt.TV) and I turn if off by clicking the gray settings icon and choosing "Sleep Now". Pressing the TV set icon will always bring you back to the main screen where you can see all of your apps.

Hope that helps!
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  #433  
Old 31.12.2018, 11:26
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Re: Salt Fiber Box

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Hello,

Apologize for the silly questions...
Have just finished setting up our salt fiber internet and itís working fine. We are not tech savvy so just tried going to YouTube and google and play some videos. All looked fine and speed is good.
However Iím not familiar with Apple TV. So after finished setting up the Apple TV box and connecting it to our tv, then what? How do I get live tv????

So Iíve logged in to my Apple account through my Apple TV but all I see there is different apps channels that I have to individually download. Also I downloaded Salt TV app on my iPhone, but I donít have a log in? Is this something I have to set up myself or will salt send me an account that I can use?
A bit frustrated - although for the price we pay, we are happy to save some bucks!). We just wanted to watch live tv with just a click of a button.. didnít think it would be this complicated. Can anyone help? Thanks in advance!!!
https://fiber.salt.ch/en/tv-guide-en/
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  #434  
Old 05.01.2019, 11:13
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Re: Salt Fiber Box

Of course, you can use the "TV set" icon to turn the Apple TV off by holding it down for a second or so. It will ask you whether you wish to enter sleep mode. This is faster than doing the same thing via the Settings app.
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  #435  
Old 05.01.2019, 11:13
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Re: Salt Fiber Box

Sorry, TV set button on the remote, I mean. Press it for about 2 seconds.
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  #436  
Old 05.01.2019, 11:42
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Re: Salt Fiber Box

Thank you so much ! All is working well. Just need to get used to not having channels number but found out that itís easier to use the search function.

Just wondering whether your connection on Apple TV is via cable to the router or via WiFi? Since our fiber connection plug is hidden in a cupboard next to the entrance door, I have to connect Apple TV via WiFi which isnít the best cos we sometimes are loosing signals. Unless we have meters long fiber cable to move router closer to TV, I donít have any idea around it. Maybe thereís some trick I can use?

Thanks again!
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  #437  
Old 05.01.2019, 12:48
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Re: Salt Fiber Box

Of course you can use the Channel categories on the main menu and poke around there.

Another way is to make a favourites list and then activate it by using the Settings inside the Salt.TV app (the one you find on the menu at the bottom when you press the Menu button while watching TV).

(Before continuing, on your computer go to https://tv.salt.ch/login to make the Favourites list).

When you go into Settings you will see a Channel List - swipe up to click to change it to Favourites instead of All Channels. No problem, another click and All Channels is back.

Exit when you have set it to Favourites and return to Live TV.

Now when you swipe up you will see a list of your Favourite channels only. Then you can tap on the bottom of the trackpad to go channel down and at the top for channel up, whether or not your list is displayed at the moment.

My Apple TV is connected to the router with a network cable, not via WiFi. I haven't tried it that way as my fiber wall connection is next to the tv-stand in the living room. UPC (Happy Home 200) was also fast enough to power the Apple TV's live TV while I was waiting for my fiber to work.
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  #438  
Old 06.01.2019, 06:24
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Re: Salt Fiber Box

Hi

Where can I buy that, my Salt Box is everytime 65 - 67įC
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  #439  
Old 06.01.2019, 06:28
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Re: Salt Fiber Box

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Unless we have meters long fiber cable to move router closer to TV, I donít have any idea around it. Maybe thereís some trick I can use?

Thanks again!
You can either run a long(er) network cable (Ethernet, UTP, Cat 5e and a bunch of other names) from the Salt box to your router OR use a pair of powerline adapters (Devolo are the brand that comes first to my mind) and plug one to a power outlet near the Salt box and another one in an outlet close to your router, then use short network cables to connect the powerline adapters to the Salt box and router respectively. Limitations apply regarding the usability and performance of the powerline adapters, but if you don't want to run a cable (and if WiFi isn't good enough), that's pretty much your only other choice.
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  #440  
Old 06.01.2019, 13:31
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Re: Salt Fiber Box

Here is my experience with Salt Fiber.
After reading the reviews on EF, I decided to give it a go.

Checked on Salt website about the service and it confirmed that it is available to my address.
Called up the customer service who again checked and confirmed that the service can be provided. He asked me to pay CHF 100 to start the change process, which I did using the credit card.

Happy that I have covered all the bases, I called up Sunrise to cancel the contract. They tried to offer me a better deal but not same as Salt. So, I decided to cancel the contract.

I was dreaming of having a 10 GpS internet at home in couple of month. Just then, I got an email from Salt saying that due to ®technical® reason, they could not provide the service to my apartment.
Panicked that I will be without any service, I called them up to understand the reason, however got no reason other than ®technical® and no further details.

I had to go begging back to Sunrise, who were kind enough to give me the same improved offer I had rejected, starting immediately.

Then I contacted Salt again for getting my refund of CHF 100 as well as compensation for my hardship. Here, I really had to chase them up, even writing to their Chief Customer Operations Manager to get any feedback.
I then had to fill in a refund form to get the money in the bank account (they could not refund to the same credit card).

Got the money after more than a month (And only 99.95 not 100) and no word on compensation. So much for customer service.

By the way, even today they shamelessly claim to be able to provide service to my apartment.

So, my recommendation would be to think twice before switching to Salt. Rather negotiate with your current service provider who may be able to match or improve your current offer.
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