English Forum Switzerland

English Forum Switzerland (https://www.englishforum.ch/forum.php)
-   TV/internet/telephone (https://www.englishforum.ch/tv-internet-telephone/)
-   -   Salt Fiber Box (https://www.englishforum.ch/tv-internet-telephone/281274-salt-fiber-box.html)

SaltFiberUser 03.05.2018 23:41

Re: Salt Fiber Box
 
Quote:

Originally Posted by SaltFiberUser (Post 2941683)
...meanwhile 4 weeks later, it is still not resolved....t

That should be 3 weeks...not 4, but still the same 1 month of total waiting time.

Each time promising it will only take another 2-3 days...nothing else they can say...horrible customer service.

EdwinNL 04.05.2018 03:34

Re: Salt Fiber Box
 
Quote:

Originally Posted by SaltFiberUser (Post 2941683)
They have such a high cancelation fee that I am stuck with them,

No, they don't.

CharlesMartin 04.05.2018 11:49

Re: Salt Fiber Box
 
Quote:

Originally Posted by EdwinNL (Post 2940534)
100% guarantee you will only have if you keep your existing connection and cancel that when the other one is up and running. (Or cancel when you have a sort of guaranteed date, and add some days to that.)

Thank for this but how to keep my existing connection (Swisscom) and subscribe to Salt in order to get it quickly? Do I have to ask a new OTO to Salt (so 5 weeks of delay :mad:)?

drkarthiks 04.05.2018 12:57

Re: Salt Fiber Box
 
Quote:

Originally Posted by EdwinNL (Post 2941691)
No, they don't.

I thought they had a 198 CHF cancellation fee reducing by 6 CHF per month. Is that not high? :)

drkarthiks 04.05.2018 13:00

Re: Salt Fiber Box
 
Quote:

Originally Posted by CharlesMartin (Post 2941802)
Thank for this but how to keep my existing connection (Swisscom) and subscribe to Salt in order to get it quickly? Do I have to ask a new OTO to Salt (so 5 weeks of delay :mad:)?

Do you have an outlet in your house? Are you already using Swisscom on that? If yes, then you might have to check with Salt on how it can be done.

If not, then you will have to get a new OTO anyway. And your Swisscom internet connection will exist independently and can be cancelled when you want independently.

EdwinNL 04.05.2018 13:25

Re: Salt Fiber Box
 
Quote:

Originally Posted by drkarthiks (Post 2941817)
I thought they had a 198 CHF cancellation fee reducing by 6 CHF per month. Is that not high? :)

Is that so high that one is financially not able to cancel?

EdwinNL 04.05.2018 13:27

Re: Salt Fiber Box
 
Quote:

Originally Posted by CharlesMartin (Post 2941802)
Thank for this but how to keep my existing connection (Swisscom) and subscribe to Salt in order to get it quickly? Do I have to ask a new OTO to Salt (so 5 weeks of delay :mad:)?

In our situation we have UPC over one cable, and there has been a new cable and box installed over which we will start using Salt Fiber, so if we wanted we can just get two subscriptions since it is two different systems.

drkarthiks 04.05.2018 13:30

Re: Salt Fiber Box
 
Quote:

Originally Posted by EdwinNL (Post 2941824)
Is that so high that one is financially not able to cancel?

That is a fair question which can only be answered by the other user. I was looking at it from the perspective of giving them money without getting any/bad service.

CharlesMartin 04.05.2018 14:37

Re: Salt Fiber Box
 
Quote:

Originally Posted by drkarthiks (Post 2941818)
Do you have an outlet in your house? Are you already using Swisscom on that? If yes, then you might have to check with Salt on how it can be done.

If not, then you will have to get a new OTO anyway. And your Swisscom internet connection will exist independently and can be cancelled when you want independently.

Thanks. Yes, I have an outlet used by Swisscom. But as there are 4 connections on this OTO, may be it's possible to have Swisscom and Salt simultaneously activated on it without a new OTO?

SaltFiberUser 05.05.2018 00:13

Re: Salt Fiber Box
 
Quote:

Originally Posted by drkarthiks (Post 2941827)
That is a fair question which can only be answered by the other user. I was looking at it from the perspective of giving them money without getting any/bad service.

Paying the activation fee in the first month, the cancelation fee for absolutely nothing in the first month, and then the activation fee of a new service all for shitty service (that I hope gets improved in 6-12 months...not worth it

YuropFlyer 05.05.2018 10:09

Re: Salt Fiber Box
 
http://www.itmagazine.ch/Artikel/670...er_Aerger.html

As expected by myself, and I'm sure quite some others.

Salt is known for less than stellar service for reasons.

I was fairly happy with them when they were Orange. Cheaper products than Sunrise or Swisscom, and just (slightly) worse quality. Basically, products became even cheaper since then, but so did their quality.

With Swisscom now for half a year, and not looking back a single day at Salt.

Jaceq 05.05.2018 12:13

Re: Salt Fiber Box
 
So question here is:
Does anybody already have their working internet??
If yes, can you post a speedtest (while on a LAN cable and maybe wifi) ?

EdwinNL 05.05.2018 13:17

Re: Salt Fiber Box
 
Quote:

Originally Posted by Jaceq (Post 2942083)
So question here is:
Does anybody already have their working internet??
If yes, can you post a speedtest (while on a LAN cable and maybe wifi) ?

And if so mention also with what equipment the speedtest was made.

SaltFiberUser 05.05.2018 19:58

Re: Salt Fiber Box
 
Quote:

Originally Posted by Jaceq (Post 2942083)
So question here is:
Does anybody already have their working internet??
If yes, can you post a speedtest (while on a LAN cable and maybe wifi) ?

I used the ookla speed test on the website and the app on my phone.
Speeds in Mbps
Lan: 10ms, 950up 707down
Wifi: 9ms, 383up 219down
Phone: 10ms, 412up 258down

Not exactly 10gigabit, but far enough for the price for me..... If only it worked like this consistently. I've already detailed my experiences with the internet in my first post, so I'll refrain from complaining more.

Jaceq 05.05.2018 20:34

Re: Salt Fiber Box
 
Quote:

Originally Posted by SaltFiberUser (Post 2942189)
I used the ookla speed test on the website and the app on my phone.
Speeds in Mbps
Lan: 10ms, 950up 707down
Wifi: 9ms, 383up 219down
Phone: 10ms, 412up 258down

Not exactly 10gigabit, but far enough for the price for me..... If only it worked like this consistently. I've already detailed my experiences with the internet in my first post, so I'll refrain from complaining more.

Well it cannot be 10gig on your end as I assume you laptop / desktop has 1Gbit LAN interface...
At the same time 707 down seems not sooo fast, but in reality at that price it's still a good offer. As for problems I assume (and hope) these are 'teething' problems...

@SaltFiberUser could you do the test when you experience problems??

SaltFiberUser 05.05.2018 22:55

Re: Salt Fiber Box
 
Quote:

Originally Posted by SaltFiberUser (Post 2942189)
I used the ookla speed test on the website and the app on my phone.
Speeds in Mbps
Lan: 10ms, 950up 707down
Wifi: 9ms, 383up 219down
Phone: 10ms, 412up 258down

Not exactly 10gigabit, but far enough for the price for me..... If only it worked like this consistently. I've already detailed my experiences with the internet in my first post, so I'll refrain from complaining more.

Quote:

Originally Posted by Jaceq (Post 2942199)
Well it cannot be 10gig on your end as I assume you laptop / desktop has 1Gbit LAN interface...
At the same time 707 down seems not sooo fast, but in reality at that price it's still a good offer. As for problems I assume (and hope) these are 'teething' problems...

@SaltFiberUser could you do the test when you experience problems??

Terribly sorry, I reversed the up and down. It should be:

Lan: 10ms, 950down 707up
Wifi: 9ms, 383down 219up
Phone: 10ms, 412down 258up

As for doing the test during my internet issues... impossible. My issue is that I lose connection to the internet (it stays connected to the wifi, but needs to disconnect and reconnect to establish a connection to the internet again at least on my phone)
On my laptop (2 years old) it requires a full restart 1 out of 4 times to fix it, and 3out of 4 times I need to run the windows troubleshooter, because it won't let me disconnect or after disconnecting it can't find any wifi signal anymore.

My laptop might have it's own issues, but my phone, Chromecast, Google home mini and game console all have issues with keeping a consistent internet connection.

Like when I tried to download WoW (40gb) it would crash about every 3gb.... So yeh... That made me almost want to pull my hair out. Luckily it works better with a lan connection. So now to fix my gaming needs ill look into buying a cable long enough. But for streaming a movie to my tv....hit or miss 50/50

It must be teething issues, but for now they are really bad. I'm hoping it gets better and when it does Salt fiber will be great, but until then I'd recommend everyone to wait with ordering it.

wdop 06.05.2018 09:23

Re: Salt Fiber Box
 
On notebooks usually there is only a 1GB connector.
Newer wlan cards can support above gigabit speeds, but those will be still below 10Gbps.
Only chance to test it is to have a 10GBASE-T card in your computer with PCIe (or a thunderbolt to 10G adapter).

Maybe we should start a separate thread to collect 10G products, because right there are not so much on the market for SOHO (or at least not cost many k CHF).

Jaceq 06.05.2018 13:51

Re: Salt Fiber Box
 
Quote:

Originally Posted by SaltFiberUser (Post 2942217)

As for doing the test during my internet issues... impossible. My issue is that I lose connection to the internet (it stays connected to the wifi, but needs to disconnect and reconnect to establish a connection to the internet again at least on my phone)
On my laptop (2 years old) it requires a full restart 1 out of 4 times to fix it, and 3out of 4 times I need to run the windows troubleshooter, because it won't let me disconnect or after disconnecting it can't find any wifi signal anymore.

My laptop might have it's own issues, but my phone, Chromecast, Google home mini and game console all have issues with keeping a consistent internet connection.
....

So these are wifi issues rather than WAN / internet link. In this case you can try to do such workaround:
- If possible disable WIFI on salt router
- Use a external access point or a normal router connected into salt box to do wifi part

Quote:

Originally Posted by wdop (Post 2942224)
On notebooks usually there is only a 1GB connector.
Newer wlan cards can support above gigabit speeds, but those will be still below 10Gbps.
Only chance to test it is to have a 10GBASE-T card in your computer with PCIe (or a thunderbolt to 10G adapter).

Maybe we should start a separate thread to collect 10G products, because right there are not so much on the market for SOHO (or at least not cost many k CHF).

Can you please show me a WIFI card in laptop that has theoretical speed of > 1 Gbps?? Also, remember that wifi is shared medium, meaning that total speed is shared between devices.

wdop 06.05.2018 14:14

Re: Salt Fiber Box
 
https://www.intel.com/content/www/us...260-brief.html

1.7Gbps
https://www.amazon.com/Intel-Wireles.../dp/B079QJQF4Y

wdop 06.05.2018 14:28

Re: Salt Fiber Box
 
but will be better to check this page regurarly:
https://wikidevi.com/wiki/List_of_802.11ax_Hardware


All times are GMT +2. The time now is 23:47.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0