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Old 17.04.2018, 13:24
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Sunrise Fiber-optics internet - OFFER

New offer for 12 months 49CHF per month for 12 months.

Offer until the 10th of May and only for new costumers.


https://www.sunrise.ch/en/residentia...-max-giga.html
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  #2  
Old 17.04.2018, 13:37
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Re: Sunrise Fiber-optics internet - OFFER

Having Salt Fiber offer in mind this offer is ridiculously bad for people who can also choose to get Salt.
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Old 17.04.2018, 14:06
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Re: Sunrise Fiber-optics internet - OFFER

Is not ridiculouse .... Not everyone have access do Salt offer.I can't, so for me is the best option right now.
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  #4  
Old 17.04.2018, 14:47
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Re: Sunrise Fiber-optics internet - OFFER

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Is not ridiculouse .... Not everyone have access do Salt offer.I can't, so for me is the best option right now.
And..

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Having Salt Fiber offer in mind this offer is ridiculously bad for people who can also choose to get Salt.
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  #5  
Old 17.04.2018, 16:15
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Re: Sunrise Fiber-optics internet - OFFER

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Is not ridiculouse .... Not everyone have access do Salt offer.I can't, so for me is the best option right now.
I think coverage should be the same for both, if you check is coming up as possible with sunrise and as not possible with salt I'd phone up salt Customer service and simply ask them directly.
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Old 18.04.2018, 15:36
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Re: Sunrise Fiber-optics internet - OFFER

Salt is expending the area of it's coverage as per the letter we got from Salt as I am already a Salt mobile customer and soon they will be covering many areas, if yours is still not covered.
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  #7  
Old 18.04.2018, 15:48
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Re: Sunrise Fiber-optics internet - OFFER

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Salt is expending the area of it's coverage as per the letter we got from Salt as I am already a Salt mobile customer and soon they will be covering many areas, if yours is still not covered.
Yep, might be worth it to inform when ones house will be connected and wait a bit longer. Luckily for me they pull the cables into the building and apartments this upcoming Monday
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Old 01.05.2018, 13:34
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Re: Sunrise Fiber-optics internet - OFFER

and, price CHF49 comes without TV
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  #9  
Old 11.03.2019, 00:05
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Re: Sunrise Fiber-optics internet - OFFER

So, we switched last month from Cablecom to Sunrise fibre-optics. The promised speed was higher and the monthly cost more than halved.

Result: when testing internet speed of new sunrise vs our old calbecom (had a month overlap) approx. double speed and lower ping. But for some reason the new internet is not actually that good. Sometimes it takes a while to open a website (especially on smartphones), interruptions during skype talks even on the computer very close to the router, etc.

Has anybody else experienced similar problems? Could it be up to the router? For some reason the connection seems to be not very stable which is surprising for fibre-optics...
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Old 11.03.2019, 10:28
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Re: Sunrise Fiber-optics internet - OFFER

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So, we switched last month from Cablecom to Sunrise fibre-optics. The promised speed was higher and the monthly cost more than halved.

Result: when testing internet speed of new sunrise vs our old calbecom (had a month overlap) approx. double speed and lower ping. But for some reason the new internet is not actually that good. Sometimes it takes a while to open a website (especially on smartphones), interruptions during skype talks even on the computer very close to the router, etc.

Has anybody else experienced similar problems? Could it be up to the router? For some reason the connection seems to be not very stable which is surprising for fibre-optics...
Early days post switch but have experienced similar problems.

I was told that the initial line they had me on is not stable but it was either that or 2 weeks without internet as line 1 was being used by the previous provider (ended up f-ing it up anyway but thats a different story).

Their router isn't the best and unfortunately line is closed so you have no choice but to use it at least as a converter. Have you tried changing channels?
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  #11  
Old 11.03.2019, 10:42
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Re: Sunrise Fiber-optics internet - OFFER

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Early days post switch but have experienced similar problems.

I was told that the initial line they had me on is not stable but it was either that or 2 weeks without internet as line 1 was being used by the previous provider (ended up f-ing it up anyway but thats a different story).

Their router isn't the best and unfortunately line is closed so you have no choice but to use it at least as a converter. Have you tried changing channels?
Thanks Silvestre. I don't know much about channels, sounds worth looking into that. What I have is 2.4 and 5 GHz two connections but 2.4 is much slower.

Did you end up changing the line or heard of anyone who had a good outcome with that?
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  #12  
Old 11.03.2019, 10:54
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Re: Sunrise Fiber-optics internet - OFFER

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Thanks Silvestre. I don't know much about channels, sounds worth looking into that. What I have is 2.4 and 5 GHz two connections but 2.4 is much slower.

Did you end up changing the line or heard of anyone who had a good outcome with that?
2.4 and 5GHz is what I was referring to. Do you have a lot of interference near your router? Other cables, electricity cables etc? My fiber connection is with the fuse box in a metal box so the interference is crazy. I have a converter there that I used with my previous provider but supposedly I can't use it with Sunrise so I am having to go with additional router / access points. Now I consistently get about 800mbps on wired and 400mbps on wifi which is expected.

Yes, they did switch my line as we had agreed to it before I moved but they completely f-ed up the "smooth / simultaneous switch" so I was without internet for 3 days and 4 days on their mobile internet.

To be fair to them, the second line technical team is pretty good, they waived the first month's bill and paid for my access points.

If you are still having problems, I would recommend you call the order / technical team number (the 058 number) rather than the usual customer services number (the 0800 number) and speak to the team leader there.
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  #13  
Old 11.03.2019, 10:59
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Re: Sunrise Fiber-optics internet - OFFER

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2.4 and 5GHz is what I was referring to. Do you have a lot of interference near your router? Other cables, electricity cables etc? My fiber connection is with the fuse box in a metal box so the interference is crazy. I have a converter there that I used with my previous provider but supposedly I can't use it with Sunrise so I am having to go with additional router / access points.
Well, the connection point is in the wall-in wardrobe, but did manage to get the cables and router out trough a small hole. Still next to a fridge, no alternatives...

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If you are still having problems, I would recommend you call the order / technical team number (the 058 number) rather than the usual customer services number (the 0800 number) and speak to the team leader there.
I guess I should do that
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  #14  
Old 11.03.2019, 14:37
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Re: Sunrise Fiber-optics internet - OFFER

Let us know how you get on.
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