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Old 21.04.2018, 18:23
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how to cancel subscription of iway

I would like to move from iway to salt fiber. I wrote them an e-mail saying I want to cancel the fiber service and ask them how to proceed. I have not got any response for 3 days. If they do not response, what should I do? Many thanks for your answer.
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Old 21.04.2018, 20:15
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Re: how to cancel subscription of iway

Send a letter by registered mail and ask them to confirm. Email cancellation is not valid
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Old 21.04.2018, 20:18
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Re: how to cancel subscription of iway

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Send a letter by registered mail and ask them to confirm. Email cancellation is not valid
Keep a copy of the physical letter you send.
Attach to it the receipt given to you by the Post Office for registering the mail.

These two things, together, are what count, in Switzerland, as properly having given notice.
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Old 21.04.2018, 20:19
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Re: how to cancel subscription of iway

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I want to cancel the fiber service and ask ... how to proceed.
What does it say in your contract, about cancellation? For example: notice period, method of cancellation, possible charges?
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Old 03.08.2018, 12:30
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Re: how to cancel subscription of iway

Just curious, any reasons for moving away from iway. I just moved to apartment and looking for best deal.

Thanks
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Old 24.08.2018, 20:14
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Re: how to cancel subscription of iway

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Just curious, any reasons for moving away from iway. I just moved to apartment and looking for best deal.

Thanks

I've been at iway with fiber for 2 years. I've nothing to complain, there were at maximum 2 or 3 outages, which were quite short (hours). My emails run still over their "hosting" offer (you need an own domain), which includes 5 email adresses and 500 MB hosting space, for 6CHF/month.

Support is average IMO, but I didn't really need it much.


regards
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Old 04.04.2019, 14:35
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Re: how to cancel subscription of iway

Hello,

How is your experience? Have you got it cancelled?
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Old 04.04.2019, 14:52
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Re: how to cancel subscription of iway

They have a service on their website to generate cancellation letters.

https://www.iway.ch/kuendigungshilfe/
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