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Old 26.09.2018, 19:07
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Anyone had trouble with their Macbook Pro screen coating?

I bought a 2015 MBP (13" Retina) on Oct. 31, 2016 at MediaMarkt in Lyssach. It developed problems with the anti reflective coating and most of the screen was affected (started noticing over a year ago). There is a Free Repair Program, as this is a known issue: https://www.cultofmac.com/514741/app...5-macbook-pro/

About a month ago, I cracked the screen. I could live with both issues, but as there is a Free Repair Program I am wondering if anyone has used it. Do they just repair/replace the coating? If so, it would probably not work on my cracked screen. But if they actually replace the screen, then it might be worth bringing in to Apple. Or do I need to bring it in to Media Markt, where it was originally purchased?

TIA for any feedback as I have not heard of anyone else with this issue.

fduvall

Last edited by fduvall; 26.09.2018 at 19:22.
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Old 26.09.2018, 20:45
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Re: Anyone had trouble with their Macbook Pro screen coating?

As long as you have the coating problems and your laptop fits in the series that are in the program you can bring it either to Apple or to any Apple authorised service provider. Also the program is clear about that any other damage to the screen is not relevant as long as you have the coating problem and your screen will be replaced free of any cost.
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Old 10.10.2018, 18:22
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Re: Anyone had trouble with their Macbook Pro screen coating?

How is the laptop doing?
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Old Yesterday, 21:07
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Re: Anyone had trouble with their Macbook Pro screen coating?

Thanks for asking... After being turned down twice by Apple Certified Partners who were close to me (where I live), I went into the Apple Store in Barcelona. The Genius was very friendly and brought his manager to speak with me in English. They took my laptop and couldn't promise that they would fix it due to the screen damage/crack.

However, next night, they called me and said it was repaired and I could come get it. Amazing turnaround speed and very happy with Apple right now. Have had a lot of disagreements with their product strategy the last few yrs, but I still usually get good customer service.

fduvall

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How is the laptop doing?
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Old Yesterday, 23:39
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Re: Anyone had trouble with their Macbook Pro screen coating?

At the prices, customer service better be good ;-)

But Apple does show a lot of goodwill, once they have a repair-program setup. It usually runs way beyond the point of Apple Care.
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Old Today, 12:47
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Re: Anyone had trouble with their Macbook Pro screen coating?

This repair program has been a bit dodgy, wrt the dates going back and screens with additional damage (like mine). I have seen many message boards with others who have had mixed results at Apple stores. But I agree, my experiences with Apple are mostly good. My biggest gripe has been with the power cords fraying. On my last MBP (2009), i went through at least 5 of the MagSafe models and Apple NEVER owned up to the fact that there is/was a design problem.
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