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Old 26.09.2018, 20:07
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Anyone had trouble with their Macbook Pro screen coating?

I bought a 2015 MBP (13" Retina) on Oct. 31, 2016 at MediaMarkt in Lyssach. It developed problems with the anti reflective coating and most of the screen was affected (started noticing over a year ago). There is a Free Repair Program, as this is a known issue: https://www.cultofmac.com/514741/app...5-macbook-pro/

About a month ago, I cracked the screen. I could live with both issues, but as there is a Free Repair Program I am wondering if anyone has used it. Do they just repair/replace the coating? If so, it would probably not work on my cracked screen. But if they actually replace the screen, then it might be worth bringing in to Apple. Or do I need to bring it in to Media Markt, where it was originally purchased?

TIA for any feedback as I have not heard of anyone else with this issue.

fduvall

Last edited by fduvall; 26.09.2018 at 20:22.
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Old 26.09.2018, 21:45
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Re: Anyone had trouble with their Macbook Pro screen coating?

As long as you have the coating problems and your laptop fits in the series that are in the program you can bring it either to Apple or to any Apple authorised service provider. Also the program is clear about that any other damage to the screen is not relevant as long as you have the coating problem and your screen will be replaced free of any cost.
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Old 10.10.2018, 19:22
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Re: Anyone had trouble with their Macbook Pro screen coating?

How is the laptop doing?
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Old 21.10.2018, 22:07
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Re: Anyone had trouble with their Macbook Pro screen coating?

Thanks for asking... After being turned down twice by Apple Certified Partners who were close to me (where I live), I went into the Apple Store in Barcelona. The Genius was very friendly and brought his manager to speak with me in English. They took my laptop and couldn't promise that they would fix it due to the screen damage/crack.

However, next night, they called me and said it was repaired and I could come get it. Amazing turnaround speed and very happy with Apple right now. Have had a lot of disagreements with their product strategy the last few yrs, but I still usually get good customer service.

fduvall

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How is the laptop doing?
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Old 22.10.2018, 00:39
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Re: Anyone had trouble with their Macbook Pro screen coating?

At the prices, customer service better be good ;-)

But Apple does show a lot of goodwill, once they have a repair-program setup. It usually runs way beyond the point of Apple Care.
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Old 22.10.2018, 13:47
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Re: Anyone had trouble with their Macbook Pro screen coating?

This repair program has been a bit dodgy, wrt the dates going back and screens with additional damage (like mine). I have seen many message boards with others who have had mixed results at Apple stores. But I agree, my experiences with Apple are mostly good. My biggest gripe has been with the power cords fraying. On my last MBP (2009), i went through at least 5 of the MagSafe models and Apple NEVER owned up to the fact that there is/was a design problem.
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Old 22.10.2018, 21:49
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Re: Anyone had trouble with their Macbook Pro screen coating?

AFAIK, due to the removal of softeners like BPA from the cables, they now fray much easier.

At least, that's what I heard.
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Old 22.10.2018, 22:15
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Re: Anyone had trouble with their Macbook Pro screen coating?

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This repair program has been a bit dodgy, wrt the dates going back and screens with additional damage (like mine). I have seen many message boards with others who have had mixed results at Apple stores. But I agree, my experiences with Apple are mostly good. My biggest gripe has been with the power cords fraying. On my last MBP (2009), i went through at least 5 of the MagSafe models and Apple NEVER owned up to the fact that there is/was a design problem.
I think the problem is that the memo that has been send out never reached everybody in the shops involved in this or people came in new and never were told about this, which is why the certified resellers often send you away.

Official Apple policy is very clear "We don't care about your crack, if you have the problem we fix it for you"

Apple never made a public announcement about this and has no publication of their program on their website which is why to many customers get arsed by unwilling shop owners. My advice with warranty problems is to always stop going to resellers and go to a Apple Store, they will take up the case regardless of where it has been bought.

Great that it went well for you, hope you did not have to print out and swing around the papers I pointed you to.
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Old 23.10.2018, 11:25
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Re: Anyone had trouble with their Macbook Pro screen coating?

I have a 2013 macbook pro which has this problem. Damn, looks like my window to get a repair ran out in July. I wish I had known about this programme before. I just assumed that I was out of warranty.

Annoying.
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Old 23.10.2018, 11:38
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Re: Anyone had trouble with their Macbook Pro screen coating?

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I have a 2013 macbook pro which has this problem. Damn, looks like my window to get a repair ran out in July. I wish I had known about this programme before. I just assumed that I was out of warranty.

Annoying.

Just try it anyway?
Asking is still free, even in Apple-land.


Though, of course, they'll likely try to talk you into a new one or give you a good price for trade-in.
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Old 23.10.2018, 11:40
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Re: Anyone had trouble with their Macbook Pro screen coating?

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I bought a 2015 MBP (13" Retina) on Oct. 31, 2016 at MediaMarkt in Lyssach. It developed problems with the anti reflective coating and most of the screen was affected (started noticing over a year ago). There is a Free Repair Program, as this is a known issue: https://www.cultofmac.com/514741/app...5-macbook-pro/

About a month ago, I cracked the screen. I could live with both issues, but as there is a Free Repair Program I am wondering if anyone has used it. Do they just repair/replace the coating? If so, it would probably not work on my cracked screen. But if they actually replace the screen, then it might be worth bringing in to Apple. Or do I need to bring it in to Media Markt, where it was originally purchased?

TIA for any feedback as I have not heard of anyone else with this issue.

fduvall
I bought mine in october 2016 also. 2 weeks ago i was in the UK and took it to the apple store in liverpool. They said it was a manufacturing fault, took it off me and replaced the screen and lid, i picked it up two days later. All free.
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Old 24.10.2018, 13:34
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Re: Anyone had trouble with their Macbook Pro screen coating?

Yes, after reading threads about customer's experiences around the globe, it does seem that a lot of Apple employees are not aware of the recall/warranty policy. I did bring a print out of the Apple policy (from a story in the Press), but when I mentioned "Staingate" they seemed to know what I was talking about. As mentioned, when they took my laptop, they were still not committing to a free replacement, but promised to check into it and inform me if it was NOT eligible before making any repairs (and gave me a receipt that included repair costs of approx €600.00). They also mentioned it could take a few weeks and that there was no "loaner" policy while they had my MBP.

So I was quite impressed when they called me the next evening telling me it was repaired and ready to be picked up under the warranty/recall program.

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I think the problem is that the memo that has been send out never reached everybody in the shops involved in this or people came in new and never were told about this, which is why the certified resellers often send you away.

Official Apple policy is very clear "We don't care about your crack, if you have the problem we fix it for you"

Apple never made a public announcement about this and has no publication of their program on their website which is why to many customers get arsed by unwilling shop owners. My advice with warranty problems is to always stop going to resellers and go to a Apple Store, they will take up the case regardless of where it has been bought.

Great that it went well for you, hope you did not have to print out and swing around the papers I pointed you to.
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Old 24.10.2018, 15:50
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Re: Anyone had trouble with their Macbook Pro screen coating?

I believe that, given all the reports I've read and heard, under the current leadership (Angela Ahrendts), the stores are still operated along the "make it right for the customer" policy that made them great places to begin with.


Apple spent over 4 billion last year on warranty-related expenditures.
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Old 26.10.2018, 17:50
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Re: Anyone had trouble with their Macbook Pro screen coating?

I bought mine in CH on Oct. 30th (2016), so received 2yrs of warranty rather than just 1. I was ready to head to the Zurich Apple store if Barcelona failed me to test that policy!

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I believe that, given all the reports I've read and heard, under the current leadership (Angela Ahrendts), the stores are still operated along the "make it right for the customer" policy that made them great places to begin with.


Apple spent over 4 billion last year on warranty-related expenditures.
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