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Old 27.11.2018, 23:32
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Re: Unlocked EU phone is... locked

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A final update:

After nearly 7 days, Samsung sent me the unlock codes. Problem solved.

For the record, what I did was to send them an email through their website, explaining the situation. I attached a scanned copy of the proof of purchase, details such as IMEI code, serial number of the phone etc. After a few days they answered that they'd send me the unlock code and today after 7 days since my initial email, the sent them.

All in all, although it took them a few days, they provided a working solution at no cost with just a single email sent from my side.
Glad it worked out. My OH have the same issue and hope she won't be lazy to write to Samsung.

She bought it from degitech
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Old 28.11.2018, 00:49
Join Date: Aug 2007
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Re: Unlocked EU phone is... locked

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Did you try the 5-minute call from your Swiss sim-card to a Swiss number at all?

No, the roaming costs where too high and I was not in a hurry. Also, I was not 100% sure in the end it would work while I'm outside Switzerland.
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This user would like to thank alefsin for this useful post:

mobile, sim free

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