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Old 21.11.2018, 00:54
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Thinking of switching from Swisscom

I have Swisscom for Internet, TV and Mobile Phone, it's quite expensive at CHF195 per month but I have Gigabit internet and it all works well.
I was pretty happy with them as they seem more reliable and with better customer service than the likes of UPC and Orange (now Salt obvs) that I used before.
However, I just had my first disappointment with them.
I was on holiday in Japan recently when there was a serious earthquake which resulted in death and a complete blackout. In the aftermath I tried to get information from the official helpline, the UK Embassy etc.
When I got home I was (naively maybe) shocked to see the charges of CHF200 so I contacted them to see if they would maybe reduce the charges, considering the circumstances and the fact that if you are in danger of building up excessive roaming data charges, you are informed, with calls, you are not.
Anyway, they were not interested in any sort of goodwill gesture so it made me reconsider my options.
I'm aware that this was my fault and they are not obliged to do anything but hoped for some flexibility considering the situation.

So, looking around, Salt TV looks inferior as I can't get the same UK domestic channels in HD nor the Pay per view football rentals from Teleclub and Salt mobile still seems to have inferior coverage.
Otherwise, how are UPC these days?
Who else is there?
Should I just swallow my pride and stick with Swisscom?

Any advice would be gratefully received.
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  #2  
Old 21.11.2018, 05:51
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Re: Thinking of switching from Swisscom

None of the other carriers would have played it differently, fyi.
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Old 21.11.2018, 08:10
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Re: Thinking of switching from Swisscom

I personally would stick... better the devil you know sometimes.

Could have been much worse...CHf 200 is probably not deemed excessive here if your regular bill is a similar amount.

Maybe send them a polite online message asking again, if you contacted them by phone first?

What about travel insurance? Would that pay out?
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Old 21.11.2018, 08:13
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Re: Thinking of switching from Swisscom

A case of 'chop your nose to spite your face'
It was a terrible tragedy, but you can't expect Swisscom to make judgement calls for every situation. In that situation if you had no way to communicate and someone offered you a way...for say...200Fr, you would probably not think twice.


Swisscom is by far the best carrier, so I would think twice. Is the hassle of moving and then inferior service of another carrier worth 2oo bucks?
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Old 21.11.2018, 08:55
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Re: Thinking of switching from Swisscom

So the phone lines were working but not the WiFi ?
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Old 21.11.2018, 09:35
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Re: Thinking of switching from Swisscom

I spent a similar amount on vacation in the USA.. You can monitor your spending in the "Cockpit" application so there's no real surprise.

Yeah it's a bit more expensive but it just works well. Sure you can get all the channels in HD, heck probably even for free if you are willing to get technical and break some rules but for everything in one place that just works, I'd stick with it.


*On the roaming data charges, it's supposed to stop working (and hence stop charging you) when you use up your inclusive amount or bundle which you can add on?? Again you can control this via the cockpit app.. Are you saying that this technically failed? Maybe then you have a case to argue?
Quoting from the app "After the included volumes or roaming days are exhausted, surfing s only allowed with a valid data package or active basis tariff"
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  #7  
Old 21.11.2018, 09:56
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Re: Thinking of switching from Swisscom

I switched to Salt 10Gb internet + TV for 39 CHF a month and I am very happy with the service. I also pay 29 CHF for my mobile contract with them for unlimited data and calls in Switzerland, and 200Mb a month of data in the EU.

They were pretty great at getting the install done and fixing an issue that I had. They even paid for 2 months of my previous providers service so that I didn't have to pay twice and could start my service immediately.

I never watch TV so I have no idea about the quantity or quality of the channels.
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Old 21.11.2018, 08:54
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Re: Thinking of switching from Swisscom

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I have Swisscom for Internet, TV and Mobile Phone, it's quite expensive at CHF195 per month but I have Gigabit internet and it all works well.
I was pretty happy with them as they seem more reliable and with better customer service than the likes of UPC and Orange (now Salt obvs) that I used before.
However, I just had my first disappointment with them.
I was on holiday in Japan recently when there was a serious earthquake which resulted in death and a complete blackout. In the aftermath I tried to get information from the official helpline, the UK Embassy etc.
When I got home I was (naively maybe) shocked to see the charges of CHF200 so I contacted them to see if they would maybe reduce the charges, considering the circumstances and the fact that if you are in danger of building up excessive roaming data charges, you are informed, with calls, you are not.
Anyway, they were not interested in any sort of goodwill gesture so it made me reconsider my options.
I'm aware that this was my fault and they are not obliged to do anything but hoped for some flexibility considering the situation.

So, looking around, Salt TV looks inferior as I can't get the same UK domestic channels in HD nor the Pay per view football rentals from Teleclub and Salt mobile still seems to have inferior coverage.
Otherwise, how are UPC these days?
Who else is there?
Should I just swallow my pride and stick with Swisscom?

Any advice would be gratefully received.
Would be the same with all the others. You should know anyhow that its expensive to call overseas. Use whatsapp or skype next time
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Old 21.11.2018, 11:26
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Re: Thinking of switching from Swisscom

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I have Swisscom for Internet, TV and Mobile Phone, it's quite expensive at CHF195 per month but I have Gigabit internet and it all works well.

195 CHF
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Old 21.11.2018, 12:25
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Re: Thinking of switching from Swisscom

Have somebody noticed that Swisscom is very slow lately?

This is a bit technical and I cannot rule out that third-party services are to blame but I have noticed that downloading from most places is much slower than before. This is happening for many independent services (linux updates, rust updates, python, etc.) so I suspect it is actually Swisscom.

I have still measured with the router and speednet and I get the following:

Router - Swisscom: ~900Mbps
PC - Router: ~600Mbps (which is fine.. it is wifi)
Speednet: ~230Mbps (frustrating but still high)
Many downloads are well below 20Mbps.. this did not use to be the case a month ago..

Have people noticed this?
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Old 21.11.2018, 12:37
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Re: Thinking of switching from Swisscom

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Have somebody noticed that Swisscom is very slow lately?

This is a bit technical and I cannot rule out that third-party services are to blame but I have noticed that downloading from most places is much slower than before. This is happening for many independent services (linux updates, rust updates, python, etc.) so I suspect it is actually Swisscom.

I have still measured with the router and speednet and I get the following:

Router - Swisscom: ~900Mbps
PC - Router: ~600Mbps (which is fine.. it is wifi)
Speednet: ~230Mbps (frustrating but still high)
Many downloads are well below 20Mbps.. this did not use to be the case a month ago..

Have people noticed this?
Today I had problems with uploading to Swisscom Cloud. It kept on hanging.
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Old 21.11.2018, 13:41
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Re: Thinking of switching from Swisscom

Yes, I cannot see packet loss.. but everynow and then some downloads block and I have to stop/start them again.

It is quite frustrating.

I wonder if Salt is better... actually, paying less for at least 300Mbps real throughput would work for me.

Salt users: What is your experience with respect to speed?
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Old 21.11.2018, 14:40
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Re: Thinking of switching from Swisscom

100/100 is enough. And it's always 100/100!
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Old 21.11.2018, 16:05
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Re: Thinking of switching from Swisscom

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Yes, I cannot see packet loss.. but everynow and then some downloads block and I have to stop/start them again.

It is quite frustrating.

I wonder if Salt is better... actually, paying less for at least 300Mbps real throughput would work for me.

Salt users: What is your experience with respect to speed?
For only internet then salt is OK. But you cant get internet alone with Salt.
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Old 21.11.2018, 16:30
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Re: Thinking of switching from Swisscom

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Have somebody noticed that Swisscom is very slow lately?

This is a bit technical and I cannot rule out that third-party services are to blame but I have noticed that downloading from most places is much slower than before. This is happening for many independent services (linux updates, rust updates, python, etc.) so I suspect it is actually Swisscom.

I have still measured with the router and speednet and I get the following:

Router - Swisscom: ~900Mbps
PC - Router: ~600Mbps (which is fine.. it is wifi)
Speednet: ~230Mbps (frustrating but still high)
Many downloads are well below 20Mbps.. this did not use to be the case a month ago..

Have people noticed this?
Since I had the square router installed - the wifi is worse. It was supposed to be an upgrade. I do have a voip on it, a tv and 3-4 other gadgets on it and my cell bound to the contract. I am thinking of moving to Salt, it is not that I am often in areas where signal would be weaker, I know people say that Salt has poorer coverage.
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Old 22.11.2018, 11:03
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Re: Thinking of switching from Swisscom

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I wonder if Salt is better... actually, paying less for at least 300Mbps real throughput would work for me.

Salt users: What is your experience with respect to speed?
Sky's the limit. Or rather, your internal infrastructure.
My home is just gigabit-level (switches, routers etc) and thus my speed is in that range. However, by playing around with link aggregation and such, I was able to get into the 2 GB territory. I am reliably hitting the 1 Gbps limit of the physical cards and switches I have around (and keep in mind this also depends on your peer's speed, i.e. how fast the remote end can send stuff).
I read of folks who got into the 8-9 Gbps range with consumer-grade hardware over a direct cable connection (PC -> Salt box). Some details and tests are hidden in this long thread (in German).

You can connect a DECT base station for classical telephony (free calls within Switzerland) and the Salt box has a 10 Gbps Ethernet port which you can then wire to a 10 Gbps switch (be prepared to shell out proper money for that switch if buying new). The AppleTV, albeit iffy (and I really hate the lockdown of their ecosystem), is a major step forward from the big, slow and unreliable STBs provided by others. At 50 CHF/month (40 if you're their customer for mobile telephony as well) plus 99 CHF installation fee, it's a no-brainer when compared with the traditional providers.
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Old 22.11.2018, 14:29
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Re: Thinking of switching from Swisscom

FWIW I changed to Wingo for my home internet (fiber optic) and wireless. Very pleased with it. Wingo IS Swisscom-- it's their "millennial" brand, which just means that there are no Wingo stores to go into if you need help. ;-) They only offer online support or you pay by the minute to call them.


The good news is, because they are Swisscom, you are using Swisscom's network. Which, for me, has been working perfectly. My only issue with Swisscom was the price of the service. And Wingo is way cheaper. They also offer some free roaming options with the mobile plan that helped me make the decision to change... Swisscom mobile was far too expensive for roaming.


Anyhow, if the (IMHO minor) limitations don't bother you, Wingo might be a good choice.
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Old 21.11.2018, 17:25
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Re: Thinking of switching from Swisscom

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I have Swisscom for Internet, TV and Mobile Phone, it's quite expensive at CHF195 per month but I have Gigabit internet and it all works well.
I was pretty happy with them as they seem more reliable and with better customer service than the likes of UPC and Orange (now Salt obvs) that I used before.
However, I just had my first disappointment with them.
I was on holiday in Japan recently when there was a serious earthquake which resulted in death and a complete blackout. In the aftermath I tried to get information from the official helpline, the UK Embassy etc.
When I got home I was (naively maybe) shocked to see the charges of CHF200 so I contacted them to see if they would maybe reduce the charges, considering the circumstances and the fact that if you are in danger of building up excessive roaming data charges, you are informed, with calls, you are not.
Anyway, they were not interested in any sort of goodwill gesture so it made me reconsider my options.
I'm aware that this was my fault and they are not obliged to do anything but hoped for some flexibility considering the situation.

So, looking around, Salt TV looks inferior as I can't get the same UK domestic channels in HD nor the Pay per view football rentals from Teleclub and Salt mobile still seems to have inferior coverage.
Otherwise, how are UPC these days?
Who else is there?
Should I just swallow my pride and stick with Swisscom?

Any advice would be gratefully received.
SAlt TV is inferior. Its a step back to the past as far as quality goes. Inferior SD quality over Zatoo ( which is anyhow free ) without Salt. So they arent giving anything here. Its a joke
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Old 22.11.2018, 21:35
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Re: Thinking of switching from Swisscom

Upgraded my Swisscom Abo to InOne internet/TV. Now double the speed and alot more new TV senders. And it cost me nothing!! Swisscom you are so great
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Old 26.11.2018, 12:34
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Re: Thinking of switching from Swisscom

Thanks very much to all the helpful replies.
I started a chat with Swisscom again, this time in German and they offered to refund half the costs (CHF100) which I'm happy with so I'm content to stay with them.
None of the competition seems convincing anyway so I'm quite relieved.
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