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Old 25.12.2018, 22:42
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Beware Quickline 130CHF extra "kaution"

I ordered a Quickline Mobile Smart S Basic mobile subscription, thinking I would have to pay 40 CHF for the activation, as advertised on their website. After ordering, I even got an email confirming the price.


After waiting for 3 weeks, I got in touch with Quickline to ask why my SIM card had not yet arrived. I was told that I have to pay an additional 130CHF because I am a "new customer". This was not mentioned anywhere on the website or the confirmation email I got. Apparently they had sent a letter with the information, but it had never arrived (lost in the mail? never even sent?).


So if you are thinking of ordering a Quickline subscription, make sure to factor in the 300% price hike compared to the advertised price, as this increases the cost quite a bit for an otherwise quite reasonably priced subscription.


Customer service was also extremely unhelpful and unprofessional when I tried to figure out what the surprise bill was all about.



I ended up going with another provider that was honest about costs. As no one else I asked had ever heard of having to pay a "kaution" this seems to be Quickline-only thing.
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