Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 08.08.2019, 11:37
Geminder's Avatar
Member
 
Join Date: Jan 2009
Location: The Dark Side
Posts: 207
Groaned at 9 Times in 6 Posts
Thanked 94 Times in 55 Posts
Geminder has annoyed a few people around hereGeminder has annoyed a few people around hereGeminder has annoyed a few people around here
319CHF bill for unwanted, unrequested Kabelanschluss from UPC Cablecom

I have been a customer of UPC for over ten years.

I only need basic internet and landline, I have no interest in any other offerings (I don't have a TV!)

Back in May they sent me a bill for "3-in-1 kabelanchluss" for 6 months for 319.15 CHF, this was a paper document, odd that they normally send all correspondence via e bills.

I never asked for this, I phoned them up to tell them I didn't need and already had internet with them, I didn't really understand his explanation in german so he said that someone would call back in english....that never happened.

Now they sent me a mahnung for this.

What should I do?

According to this you can ignore it
https://www.ktipp.ch/artikel/artikel...abelanschluss/

I have had 'invoices' before for things that can be ignored e.g charities, it's purely optional. But to get a mahnung is a bit worrying.

Has anyone else had this same bill?
Reply With Quote
  #2  
Old 08.08.2019, 11:48
aSwissInTheUS's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: Zurich area
Posts: 11,112
Groaned at 85 Times in 76 Posts
Thanked 16,866 Times in 7,507 Posts
aSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond repute
Re: 319CHF bill for unwanted, unrequested Kabelanschluss from UPC Cablecom

Unlike you, the lady in K-tipp story was never a UPC customer.

Are you sure this is not the bill for the basic cable connection by UPC which might in the past have been part of your auxiliary bill? An active UPC connection currently costs CHF 39.90 per month. Either billed directly to the costumer, or through landlord/auxiliary bill.
Reply With Quote
  #3  
Old 08.08.2019, 12:10
Geminder's Avatar
Member
 
Join Date: Jan 2009
Location: The Dark Side
Posts: 207
Groaned at 9 Times in 6 Posts
Thanked 94 Times in 55 Posts
Geminder has annoyed a few people around hereGeminder has annoyed a few people around hereGeminder has annoyed a few people around here
Re: 319CHF bill for unwanted, unrequested Kabelanschluss from UPC Cablecom

so I called them back and had to wait a long time to get through, persevered in german and they said it was usually included in the nebenkosten but sometimes not...whatever, sounded suspect

anyway I said that if I had to pay it I would move to another provider, this got me transferred to another department

end result, they are switching me to a lower internet speed (not a problem anyway) and giving me a discount for one year but also that means I have to sign a one year contract (also that the bill for 319chf has been cancelled)

Pretty poor way to do business if you ask me, but I can only suggest to others who receive this to try the same approach
Reply With Quote
The following 3 users would like to thank Geminder for this useful post:
  #4  
Old 08.08.2019, 14:01
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 28,103
Groaned at 1,869 Times in 1,425 Posts
Thanked 33,036 Times in 15,784 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: 319CHF bill for unwanted, unrequested Kabelanschluss from UPC Cablecom

Quote:
View Post
so I called them back and had to wait a long time to get through, persevered in german and they said it was usually included in the nebenkosten but sometimes not...whatever, sounded suspect
Not at all suspect, but normal.

Ours was also recently changed from included to not-included.

Tom
Reply With Quote
This user would like to thank st2lemans for this useful post:
  #5  
Old 08.08.2019, 15:54
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 7,540
Groaned at 318 Times in 214 Posts
Thanked 10,122 Times in 3,567 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: 319CHF bill for unwanted, unrequested Kabelanschluss from UPC Cablecom

As a private house owner, I pay UPC CHF478.70 yearly on top of any monthly contract deal - which incidentally they are forcing up by CHF15/month at the end of August whether I like it or not (suppling a new UPC TV Box)...
Reply With Quote
This user would like to thank AbFab for this useful post:
  #6  
Old 08.08.2019, 17:22
Forum Veteran
 
Join Date: Jan 2016
Location: Lugano
Posts: 706
Groaned at 14 Times in 12 Posts
Thanked 769 Times in 359 Posts
LuganoPirate has an excellent reputationLuganoPirate has an excellent reputationLuganoPirate has an excellent reputationLuganoPirate has an excellent reputation
Re: 319CHF bill for unwanted, unrequested Kabelanschluss from UPC Cablecom

This fairly typical of UPC. They try to tie you to a one year contract and if you don't give notice in due time, you're locked in again for another year. I would resist the new contract and firmly tell them you want to stay as you were, failing which you will transfer to Swisscom (or other provider).
Reply With Quote
  #7  
Old 12.08.2019, 17:36
arz arz is offline
Member
 
Join Date: Sep 2016
Location: Zurich Witikon
Posts: 159
Groaned at 13 Times in 13 Posts
Thanked 117 Times in 78 Posts
arz is considered a nuisancearz is considered a nuisancearz is considered a nuisance
Re: 319CHF bill for unwanted, unrequested Kabelanschluss from UPC Cablecom

Phone communication with provider is usually useless, you really need a record of written communication in order to object the incorrect bills. Remember, after 2 reminders they may send your bill to Inkasso or Betreibungsamt, charging another CHF 100-200 on top
What language is your original contract in? I had a UPC contract in English 3 years ago.
Write them an registered letter in English, asking for a clear explanation why they are billing you for a service which you never requested nor consumed. Wait 1 week for an answer, and then call asking for a status of your request.
All big providers are supposed to have an English speaking helpdesk.
Reply With Quote
Reply

Tags
invoice, kabelanschluss, rechnung, upc cablecom




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Anyone using the free internet from upc cablecom? riro1 TV/internet/telephone 4 06.05.2015 23:08
Switching mobile contract from Orange to UPC Cablecom linukz Complaints corner 2 25.04.2015 00:10
"Sitel SA" bill, separate from Cablecom bill. richardm TV/internet/telephone 12 15.05.2014 22:29
UPC Cablecom bill, but no contract venza TV/internet/telephone 6 02.08.2012 23:38
Problem viewing www.upc-cablecom.ch from Canada Quebecman TV/internet/telephone 4 15.05.2011 19:30


All times are GMT +2. The time now is 18:41.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0