Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 08.08.2019, 16:26
Forum Veteran
 
Join Date: Feb 2012
Location: Zürich
Posts: 920
Groaned at 3 Times in 3 Posts
Thanked 524 Times in 319 Posts
ChrisNeedsToKnow has a reputation beyond reputeChrisNeedsToKnow has a reputation beyond reputeChrisNeedsToKnow has a reputation beyond reputeChrisNeedsToKnow has a reputation beyond repute
Salt rant

I signed up with Salt Fibre optics. Service is fantastic.

Their billing is not.

All bills I have received so far state that "The amount of CHF (amount) will be debited on (date) from your bank account."

The bill does NOT show my account number from which they should debit the amount, maybe that should've left me puzzled?

Anyway, I thought I have to do nothing. Next month I receive a bill including a warning that I'd be cut off should I not pay by (date).

So I wanted to pay immediately, however they provide the following payment details:

Quote:
Copy and paste the following information to make your payment :
Postal account : 01-00145-6
Reference number : 27 xxxxx 00000 00000 xxxxx xxxxx
Total amount to pay : CHF 49.95
In favour of : Salt Mobile SA, CH-1020 Renens 1
If I have a Postfinance account, that'd all not be a problem. However with a "normal" bank account I would need the IBAN. Which isn't shown anywhere on the bill.

So the only option was to pay by credit card. All fixed, so I thought everything will come to a smooth conclusion now.

But no - next month's bill sais the same as before (..."we will deduct"...), but no deduction until today, 10 days after the given date.

I checked online, there's no way to enter payment details in the user self-serve area.

Does anyone have a solution, or will I really have to go through so called "customer service"?
Reply With Quote
  #2  
Old 08.08.2019, 16:35
Forum Legend
 
Join Date: Mar 2008
Location: ZH
Posts: 5,503
Groaned at 48 Times in 37 Posts
Thanked 7,437 Times in 3,105 Posts
doropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond repute
Re: Salt rant

Does none of these methods work for you?
https://www.salt.ch/en/get-pay-bill/
Reply With Quote
This user would like to thank doropfiz for this useful post:
  #3  
Old 08.08.2019, 16:40
Forum Veteran
 
Join Date: Feb 2012
Location: Zürich
Posts: 920
Groaned at 3 Times in 3 Posts
Thanked 524 Times in 319 Posts
ChrisNeedsToKnow has a reputation beyond reputeChrisNeedsToKnow has a reputation beyond reputeChrisNeedsToKnow has a reputation beyond reputeChrisNeedsToKnow has a reputation beyond repute
Re: Salt rant

Well, I did download the direct debit form, sent it to the bank, and it's confirmed on the bill that it will be used.


Except it's not.
Reply With Quote
This user would like to thank ChrisNeedsToKnow for this useful post:
  #4  
Old 08.08.2019, 16:46
Stendec's Avatar
Member
 
Join Date: Aug 2009
Location: Vaud
Posts: 185
Groaned at 1 Time in 1 Post
Thanked 192 Times in 92 Posts
Stendec is considered knowledgeableStendec is considered knowledgeableStendec is considered knowledgeable
Re: Salt rant

At least with a "normal" UBS account you don't need the IBAN to pay such an "orange payment slip" bill by e-banking. You just need to enter 01-00145-6, salt mobile sa, and the reference number.
Reply With Quote
The following 7 users would like to thank Stendec for this useful post:
  #5  
Old 08.08.2019, 16:52
Forum Veteran
 
Join Date: Feb 2012
Location: Zürich
Posts: 920
Groaned at 3 Times in 3 Posts
Thanked 524 Times in 319 Posts
ChrisNeedsToKnow has a reputation beyond reputeChrisNeedsToKnow has a reputation beyond reputeChrisNeedsToKnow has a reputation beyond reputeChrisNeedsToKnow has a reputation beyond repute
Re: Salt rant

Quote:
View Post
At least with a "normal" UBS account you don't need the IBAN to pay such an "orange payment slip" bill by e-banking. You just need to enter 01-00145-6, salt mobile sa, and the reference number.
oops, thanks, that actually works


Still strange that they don't deduct, but at least like this it's not a total mess anymore.
Reply With Quote
This user would like to thank ChrisNeedsToKnow for this useful post:
  #6  
Old 08.08.2019, 18:23
Forum Legend
 
Join Date: Sep 2007
Location: Kt Zrh
Posts: 5,896
Groaned at 33 Times in 32 Posts
Thanked 9,386 Times in 3,952 Posts
edot has a reputation beyond reputeedot has a reputation beyond reputeedot has a reputation beyond reputeedot has a reputation beyond reputeedot has a reputation beyond reputeedot has a reputation beyond repute
Re: Salt rant

Quote:
View Post
oops, thanks, that actually works


Still strange that they don't deduct, but at least like this it's not a total mess anymore.
Maybe they are slow on the uptake - direct debit not quite established for your account.
Reply With Quote
  #7  
Old 08.08.2019, 18:38
Belgianmum's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Neuchâtel
Posts: 10,725
Groaned at 141 Times in 127 Posts
Thanked 15,778 Times in 6,856 Posts
Belgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond repute
Re: Salt rant

Quote:
View Post
Maybe they are slow on the uptake - direct debit not quite established for your account.
This is highly possible, we filled one out recently and it stated that it may take a couple of months to be implemented and we may receive bills to pay in the meantime.

Last edited by Belgianmum; 08.08.2019 at 19:32.
Reply With Quote
  #8  
Old 09.08.2019, 08:58
araqyl's Avatar
Forum Veteran
 
Join Date: Jul 2008
Location: Zurich, West-side
Posts: 1,707
Groaned at 6 Times in 5 Posts
Thanked 817 Times in 461 Posts
araqyl has a reputation beyond reputearaqyl has a reputation beyond reputearaqyl has a reputation beyond reputearaqyl has a reputation beyond reputearaqyl has a reputation beyond repute
Re: Salt rant

My only complaint with Salt Fiber is the billing, as well. I had the minor problem that, rather than an email notification of my bill (which I requested and the person in the store confirmed when I set up the account) I received a printed bill in the mail (which cost an extra 2 francs). Three times I had to call them up and "fix" it with their call centre before it was finally fixed. I also suggested to the call centre people that they should have an option to manage your billing on the website, where at the moment all you can do is see past bills (and whether or not they've been paid), but apparently that might be "coming later" ... maybe ...

Still it's all good now, and I receive email bills which both save paper and don't cost me an extra 2 francs.
Reply With Quote
  #9  
Old 09.08.2019, 09:14
Forum Veteran
 
Join Date: Nov 2012
Location: Zurich
Posts: 857
Groaned at 5 Times in 5 Posts
Thanked 452 Times in 285 Posts
simple_person has earned the respect of manysimple_person has earned the respect of manysimple_person has earned the respect of many
Re: Salt rant

I did not try direct debit but in salt fiber you can pay upto 200 CHF more than invoice amount. So basically I make payment once in 5 months.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
rant rant rant (how do yo udeal with stress at work?) Squeeeez Complaints corner 26 02.11.2018 19:24
Kosher salt sups Food and drink 30 01.03.2016 21:31
Pretzel Salt Swissforayear Food and drink 1 04.02.2013 13:57
Rant about closing the rant about assisted suicide so early Medea Fleecestealer Complaints corner 2 19.06.2012 10:22
Salt! PaperMoon2 General off-topic 19 18.08.2010 23:36


All times are GMT +2. The time now is 19:09.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0