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Old 18.12.2019, 08:02
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UPC - Enforced Package Change

Currently we are on the UPC Surf and Play 500 package - TV, phone and internet.

We got a letter the other day that they want to add 10 chuffs/month to the price and we can shift to a 600Mb/s package.

On the UPC website, they advertise a 1Gbit/sec package - for the SAME new price they want to charge us. Moreover, signing up to such a package as a NEW customer would be CHF40/month less than we pay now.

MrsNickAtBasel called UPC to complain about these and other various inconsistencies - got no sense out of them. Have fired off irate Twitter DM aa it seems their social media folks sometimes have a better idea - awaiting reply.

Plan a trip to the UPC shop this week to do a lot of forceful but polite discussion in best German. Goal is we get the lower price and/or 1Gbit package with the threat that we burger off to another provider. Has anyone done this and got cablebomb to drop their price?

I’ve seen a few articles describing the same letter as we got on e.g. Beobachter but not really any advice on how best to proceed.

Ta.
Nick
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Last edited by nickatbasel; 18.12.2019 at 08:16. Reason: spelling
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Old 18.12.2019, 09:11
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Re: UPC - Enforced Package Change

Had this a few months ago. I shrugged and went with it. The new TV box is a massive advance on the previous one and needs internet connection as well as cable. It‘s recording (done remotely) and replay features are easy to use and work well.

BUT as we have been with them for 30 years and never upgraded our monthly is still below what is advertised....
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Old 18.12.2019, 09:22
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Re: UPC - Enforced Package Change

Be prepared to change, call them and tell you want to quit because of the price exchange. Suddenly, you'll see that prices can be negotiated.
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Old 22.12.2019, 14:08
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Re: UPC - Enforced Package Change

Or simply cancel the contract, and then sign up again a week later in your wife's name as a new customer. And get all the new customer benefits.
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Old 22.12.2019, 15:36
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Re: UPC - Enforced Package Change

Juat call and say you want to cancel, explain why, and watch your negotiation position magically improves...
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Old 22.12.2019, 16:03
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Re: UPC - Enforced Package Change

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Currently we are on the UPC Surf and Play 500 package - TV, phone and internet.

We got a letter the other day that they want to add 10 chuffs/month to the price and we can shift to a 600Mb/s package.

On the UPC website, they advertise a 1Gbit/sec package - for the SAME new price they want to charge us. Moreover, signing up to such a package as a NEW customer would be CHF40/month less than we pay now.

MrsNickAtBasel called UPC to complain about these and other various inconsistencies - got no sense out of them. Have fired off irate Twitter DM aa it seems their social media folks sometimes have a better idea - awaiting reply.

Plan a trip to the UPC shop this week to do a lot of forceful but polite discussion in best German. Goal is we get the lower price and/or 1Gbit package with the threat that we burger off to another provider. Has anyone done this and got cablebomb to drop their price?

I’ve seen a few articles describing the same letter as we got on e.g. Beobachter but not really any advice on how best to proceed.

Ta.
Nick
Theses are the tricks that have been going on for a decade with UPC. Don't be fooled and get out.Simply cancel ( if you can ) and change to Swisscom . Can't understand why people still have UPC

Last edited by omtatsat; 22.12.2019 at 16:32.
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Old 23.12.2019, 08:49
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Re: UPC - Enforced Package Change

I was also "invited" to a new contract after my last support call. To be fair it was not a price increase, it was just asking us to move to the new box and a new 12month contract.

I told them to stuff it and that I don't want to sign a new contract. My pet peeve is that they offered last month 1/2 price subscriptions for 2 years for new customers and they weren't offering any reduction for existing ones, even if we've been with them for so long. I will ditch them as soon as fiber arrives to our building... soon hopefully...

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Or simply cancel the contract, and then sign up again a week later in your wife's name as a new customer. And get all the new customer benefits.
Does that work? Don't they pick up the fact that it's the same address?
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Old 23.12.2019, 09:11
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Re: UPC - Enforced Package Change

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Had this a few months ago. I shrugged and went with it. The new TV box is a massive advance on the previous one and needs internet connection as well as cable. It‘s recording (done remotely) and replay features are easy to use and work well.

BUT as we have been with them for 30 years and never upgraded our monthly is still below what is advertised....
30 years ago!! Did they have TV then?
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Old 23.12.2019, 09:50
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Re: UPC - Enforced Package Change

Be aware. New advertised prices are usually discounted for a half year or so. The final price is in the small print. Also there is a 90 Sfr fee for switching packages. Best bet is to negotiate or cancel contract.
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Old 23.12.2019, 10:26
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Re: UPC - Enforced Package Change

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Be aware. New advertised prices are usually discounted for a half year or so. The final price is in the small print. Also there is a 90 Sfr fee for switching packages. Best bet is to negotiate or cancel contract.

The current discounts are available for either 24 or 12 months. The 90chf activation fee is insignificant - if you add up, the difference between a new customer contract and an existing customer contract is almost 1000CHF for the duration of the contract! Way to shaft your customer base....
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Old 23.12.2019, 19:42
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Re: UPC - Enforced Package Change

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Does that work? Don't they pick up the fact that it's the same address?
In the house I live in there are 12 apartments.
Which means 12 families
All at the same address....
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Old 24.12.2019, 10:12
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Re: UPC - Enforced Package Change

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In the house I live in there are 12 apartments.
Which means 12 families
All at the same address....

I understand - but then how do they distinguish between which flat has which connection/service/package etc? We had an engineer set up the connection when we got our contract so I don't know for sure, but they must have some means of identifying the flats...
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Old 24.12.2019, 10:16
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Re: UPC - Enforced Package Change

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I understand - but then how do they distinguish between which flat has which connection/service/package etc? We had an engineer set up the connection when we got our contract so I don't know for sure, but they must have some means of identifying the flats...
What a dumb third world problem. Get with Swisscom !
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Old 24.12.2019, 11:14
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Re: UPC - Enforced Package Change

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What a dumb third world problem. Get with Swisscom !

Well, our flat is still on copper phone lines and there is no fiber connection to the building so for internet speed cable is still the best option...
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Old 24.12.2019, 11:26
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Re: UPC - Enforced Package Change

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Well, our flat is still on copper phone lines and there is no fiber connection to the building so for internet speed cable is still the best option...
Omni is a Swisscom fan boy. I have a 600Mbps connection with copper from UPC...
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Old 24.12.2019, 12:40
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Re: UPC - Enforced Package Change

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Omni is a Swisscom fan boy. I have a 600Mbps connection with copper from UPC...
Let's keep your police fetish out of this.

Seriously - thanks all for the tips. The contract change is due in Feb, hence I shall be doing my indignant customer in the UPC shop act in the New Year.

Cheers,
Nick
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