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Busby 02.02.2020 09:39

whatsapp and problem
 
An aged female friend and myself have long been communicating by telephone in the mornings to ensure that we are both still kicking. A sort of alarm system set up to be able to offer some sort of help should there be no reply.
Since autumn we've gone over to WhatsApp, a simple voice message to say 'I am still here' sort of thing.
It started off well, but within the past weeks there have been delays of up to 4-5 hours until the message gets through. This causes each of us to have to revert to the telephone if no message is received before 9 o'clock. This isn't an everyday occurrence but happens about every three days.
I simply wonder if this is normal. I'm with sunrise.


Any suggestions or information is welcome.

robBob 02.02.2020 09:44

Re: whatsapp and problem
 
Give Threema a go.


https://threema.ch/en

Belgianmum 02.02.2020 10:14

Re: whatsapp and problem
 
I donít have any answers to the WhatsApp problem but just wanted to say what a lovely thing it is that you are doing.

Guest 02.02.2020 10:22

Re: whatsapp and problem
 
Whatsapp has stopped working on some older types of phone, i think the iPhones on OS 7 or below no longer work.


Do a Goggle to check

Ace1 02.02.2020 10:29

Re: whatsapp and problem
 
Quote:

Whatsapp has stopped working on some older types of phone, i think the iPhones on OS 7 or below no longer work.


Do a Goggle to check
It's IOS8 or Android 2.3 and not yet forcibly updated. So not the source of the OP's problems. https://www.bbc.com/news/technology-51329882

FCBarca 02.02.2020 10:29

Re: whatsapp and problem
 
Quote:

Originally Posted by robBob (Post 3143684)
Give Threema a go.


https://threema.ch/en

You use it? How does it compare to others out there?

Chuff 02.02.2020 10:57

Re: whatsapp and problem
 
Quote:

Originally Posted by Busby (Post 3143681)
An aged female friend and myself have long been communicating by telephone in the mornings to ensure that we are both still kicking. A sort of alarm system set up to be able to offer some sort of help should there be no reply.
Since autumn we've gone over to WhatsApp, a simple voice message to say 'I am still here' sort of thing.
It started off well, but within the past weeks there have been delays of up to 4-5 hours until the message gets through. This causes each of us to have to revert to the telephone if no message is received before 9 o'clock. This isn't an everyday occurrence but happens about every three days.
I simply wonder if this is normal. I'm with sunrise.


Any suggestions or information is welcome.

I never have any delays with Whatsapp. Do you both have the delay receiving messages or does only one of you have the delay receiving messages? When YOu send a message does it show the "two blue tickmarks" symbol to show that it has been successfully sent?

Busby 02.02.2020 10:58

Re: whatsapp and problem
 
Just as additional information: both phones are new (last autumn) she has an iPhone and I have a smart phone.
Just don't ask me to explain the difference - we are both only u sers and have no idea of anything else.
Having read so much on this forum about so many things in a cyber? world I'm simply hoping for a tip (or two)!

Busby 02.02.2020 11:01

Re: whatsapp and problem
 
Quote:

Originally Posted by Chuff (Post 3143717)
I never have any delays with Whatsapp. Do you both have the delay receiving messages or does only one of you have the delay receiving messages? When YOu send a message does it show the "two blue tickmarks" symbol to show that it has been successfully sent?


We both have delays, when I send there is sometimes only one tick, this stays alone for quite a while then turns into two ticks and then into blue when she accepts it.

Chuff 02.02.2020 11:04

Re: whatsapp and problem
 
Quote:

Originally Posted by Busby (Post 3143721)
We both have delays, when I send there is sometimes only one tick, this stays alone for quite a while then turns into two ticks and then into blue when she accepts it.

If your phone and data contract/WiFi is decent then the problem is likely on her side with her connection. Does she have a phone with a data package in an area with good signal or does she rely only on home Wifi?

st2lemans 02.02.2020 11:39

Re: whatsapp and problem
 
We sometimes have delays depending on if it's set to Wifi or data, and maybe some other reasons, such as not automatically switching networks or Wifis.

Tom

st2lemans 02.02.2020 11:40

Re: whatsapp and problem
 
Use FB as a backup?

Tom

AbFab 02.02.2020 12:04

Re: whatsapp and problem
 
Not only do the 2 ticks tell you if the WhatsApp has reached the recipient‘s phone (grey) and blue when the message is opened, but you can set your account to show if the other person is online or not and if not when „last seen“...

PS never had any delays with WhatsApp.

Jim2007 02.02.2020 12:50

Re: whatsapp and problem
 
Quote:

Originally Posted by Busby (Post 3143681)
An aged female friend and myself have long been communicating by telephone in the mornings to ensure that we are both still kicking. A sort of alarm system set up to be able to offer some sort of help should there be no reply.
Since autumn we've gone over to WhatsApp, a simple voice message to say 'I am still here' sort of thing.
It started off well, but within the past weeks there have been delays of up to 4-5 hours until the message gets through. This causes each of us to have to revert to the telephone if no message is received before 9 o'clock. This isn't an everyday occurrence but happens about every three days.
I simply wonder if this is normal. I'm with sunrise.


Any suggestions or information is welcome.

I canít remember the details now, but I will dig it up....

There is a system for this in Switzerland, we have it setup for my mother in law. She has a watch with an alert button on it. When pressed it will do a round robin of the phone numbers you define until it gets a response and then she can talk to whoever answers. If it fails to get a response or she canít talk it gets forwarded to a service who can send someone out to her house. All her friends and neighbors have it and it seems to work well.

omtatsat 02.02.2020 13:30

Re: whatsapp and problem
 
Quote:

Originally Posted by Busby (Post 3143681)
An aged female friend and myself have long been communicating by telephone in the mornings to ensure that we are both still kicking. A sort of alarm system set up to be able to offer some sort of help should there be no reply.
Since autumn we've gone over to WhatsApp, a simple voice message to say 'I am still here' sort of thing.
It started off well, but within the past weeks there have been delays of up to 4-5 hours until the message gets through. This causes each of us to have to revert to the telephone if no message is received before 9 o'clock. This isn't an everyday occurrence but happens about every three days.
I simply wonder if this is normal. I'm with sunrise.


Any suggestions or information is welcome.

Its also possible that only one phone is the problem.


https://www.androidpit.com/forum/562...-being-delayed
https://www.official-plus.com/fix-de...sapp-messages/

Try deleing the "cache" on both phones. If that does not help then do a back up and reinstall WhatsApp on both phones.

https://www.techbout.com/reinstall-w...essages-19476/

https://www.techbout.com/delete-rein...-iphone-19465/

Busby 02.02.2020 14:29

Re: whatsapp and problem
 
Quote:

Originally Posted by omtatsat (Post 3143777)
Its also possible that only one phone is the problem.


https://www.androidpit.com/forum/562...-being-delayed
https://www.official-plus.com/fix-de...sapp-messages/

Try deleing the "cache" on both phones. If that does not help then do a back up and reinstall WhatsApp on both phones.

https://www.techbout.com/reinstall-w...essages-19476/

https://www.techbout.com/delete-rein...-iphone-19465/


Ohha, Thanks, I'll have to get my grandson to come along now I have something to go on.

doropfiz 02.02.2020 19:39

Re: whatsapp and problem
 
Quote:

Originally Posted by Chuff (Post 3143723)
Does she have a phone with a data package in an area with good signal or does she rely only on home Wifi?

This is a good point.

@OP, some users who have no wifi, and instead use their phone with a data package, switch that data package off inbetween using it. This can be a good idea if one has a relatively low data limit and, for example, would prefer to make sure that it is not chewed up doing updates. Those updates can then be done selectively, only when one is somewhere that does have a connection to wifi.

Some users switch their phones off between uses. That can, of course, save the battery.

You might like to check whether you or she is/are habitually doing this. It is not a problem as long as you do open up the data again in time to send and receive the anticipated message.

u360213 02.02.2020 22:07

Re: whatsapp and problem
 
Would a voice message not be a much larger packet of data than a simple whatsApp written message? Try just a written message? I do that every day with an overseas colleague and very rarely have any signifcant delay in delivery.



Also if you're just seeing one tick and then much later two ticks ( 'sent' and then eventually 'delivered' ) it implies the delay is at her end, maybe she has some areas of weak connection in her house?

robBob 02.02.2020 23:10

Re: whatsapp and problem
 
Quote:

Originally Posted by FCBarca (Post 3143704)
You use it? How does it compare to others out there?


Seems to be fast and reliable. Supposed to provide end to end encryption with Swiss quality (i.e. made in Switzerland).

Busby 03.02.2020 08:20

Re: whatsapp and problem
 
Doropfiz and u360213 thanks - but it has to be said, your observations are well over our heads! We are simply users. However everyone has made it clear that an expert is needed so one of my grandchildren will be along!


Thanks.


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