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  #121  
Old 01.09.2009, 12:28
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Re: Anyone using [SIP] VoIP systems?

As an intermediate user I use Skype to call Australia, UK and Spain and it works perfectly. Now to be honest there are other specialised offers such as the ones mentioned here that are perhaps cheaper and more flexible but there is something Skype has that can't be bettered - the network effect of multiple users and the free skype-to-skype calls.

At 0.03 CHF a minute to most places in the world its also pretty cheap. 15 CHF credit ususally lasts me 2 or 3 months! I have never had a problem with call quality.
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  #122  
Old 01.09.2009, 12:51
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Re: Anyone using [SIP] VoIP systems? / Frauds in CH

Since I changed my internet to VTX for a VDSL connection, my telephone line went from being a normal Swisscom line at CHF 25 / month to being a VTX VoIP line, also at CHF 25/month.

There's no comparison: a VoIP connection is never as good as a regular line.

Now I decide, after almost a year of a phone line to get rid of the VoIP / and internet from VTX and go back to a regular line.

And guess what ?? You had to inform them 3 months in advance of the 1-year term !! Really ? But that's nowhere on the contract I signed!
"Yes, but on the contract it says you agree with 'general conditions.'"
But there are no such general conditions attached to the contract...
"You're supposed to ask for them if you want to see them, or go to our internet site."

How about that ? In the country I come from (USA + Netherlands), we call that fraud.

We call it 'fraud' because 1) conditions relevant to a contract to which a signatory is bound must be attached to the contract and most pertinently
2) the requirement that a customer signify at month number 8 in a 12-month contract his intention not to renew or else be bound to automatic renewal IS NOT a 'general' condition but rather a very SPECIFIC condition

Several operators in Switzerland do this.

Beware of switching your telecoms/internet connection to move to a voip phone. It's crap. If you're going to do it, Skype for free. There's no point in paying 25 francs per month (plus more or less the same phone charges as a regular line) for a crappy voip line
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  #123  
Old 01.09.2009, 13:00
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Re: Anyone using [SIP] VoIP systems?

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As an intermediate user I use Skype to call Australia, UK and Spain and it works perfectly. Now to be honest there are other specialised offers such as the ones mentioned here that are perhaps cheaper and more flexible but there is something Skype has that can't be bettered - the network effect of multiple users and the free skype-to-skype calls.

At 0.03 CHF a minute to most places in the world its also pretty cheap. 15 CHF credit ususally lasts me 2 or 3 months! I have never had a problem with call quality.
Yes, skype is great and we use it all the time. Just a quick question for the techie members of the forum. I have set my Skype profile to receive calls and messages only from people on my contact list. However, I regularly receive messages from random people around the world asking me to chat with them. They then are automatically added to my contact list and I have to go in once a week or so and delete them all from my list.

This shouldn't be happening since I have privacy settings but seems to carry on none-the-less. Anyone have a similar problem or a know of a solution?
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  #124  
Old 01.09.2009, 13:07
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Re: Anyone using [SIP] VoIP systems? / Frauds in CH

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Since I changed my internet to VTX for a VDSL connection, my telephone line went from being a normal Swisscom line at CHF 25 / month to being a VTX VoIP line, also at CHF 25/month.

There's no comparison: a VoIP connection is never as good as a regular line.

Now I decide, after almost a year of a phone line to get rid of the VoIP / and internet from VTX and go back to a regular line.

And guess what ?? You had to inform them 3 months in advance of the 1-year term !! Really ? But that's nowhere on the contract I signed!
"Yes, but on the contract it says you agree with 'general conditions.'"
But there are no such general conditions attached to the contract...
"You're supposed to ask for them if you want to see them, or go to our internet site."

How about that ? In the country I come from (USA + Netherlands), we call that fraud.

We call it 'fraud' because 1) conditions relevant to a contract to which a signatory is bound must be attached to the contract and most pertinently
2) the requirement that a customer signify at month number 8 in a 12-month contract his intention not to renew or else be bound to automatic renewal IS NOT a 'general' condition but rather a very SPECIFIC condition

Several operators in Switzerland do this.

Beware of switching your telecoms/internet connection to move to a voip phone. It's crap. If you're going to do it, Skype for free. There's no point in paying 25 francs per month (plus more or less the same phone charges as a regular line) for a crappy voip line
I transferred my phone over to a cablecom package as a bundle with internet and cable TV. This eliminated the 25Chf per month charge from Swisscom which I am happy with. Also, I got to keep the same number which is great.

When the change over was made, Cablecom notified Swisscom on my behalf, and yes, I had to give 3 months notice to them. I specifically asked Cablecom about cancellation of service with them and they told me exactly what you outline in your post. Must be done 3 months before the end of each annual subscription. You are right, it is a very specific condition. Although, just off the top of my head, these conditions were outlined in their contract and surprisingly, the contract was in english. The Cablecom guy recommended I mark the date on my calendar and if I wasn't happy with the service to cancel it at that time.

So far it has worked out fine. But I agree, the terms are rather narrow and annoying.
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  #125  
Old 02.09.2009, 15:07
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Re: Anyone using [SIP] VoIP systems?

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I have set my Skype profile to receive calls and messages only from people on my contact list. However, I regularly receive messages from random people around the world asking me to chat with them. They then are automatically added to my contact list and I have to go in once a week or so and delete them all from my list.

This shouldn't be happening since I have privacy settings but seems to carry on none-the-less. Anyone have a similar problem or a know of a solution?
I have used Skype for years and have never seen that happen... you are obviously doing something very very wrong ... have someone check out your settings.

one thought - are you, maybe, in SkypeMe mode?
that negates any privacy settings you have.
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  #126  
Old 02.09.2009, 20:51
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Re: Anyone using [SIP] VoIP systems?

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I have used Skype for years and have never seen that happen... you are obviously doing something very very wrong ... have someone check out your settings.

one thought - are you, maybe, in SkypeMe mode?
that negates any privacy settings you have.
I get that sort of invitation despite my (Mac) Skype software being set to allow only persons in my contact list being able to call or send me messages. I routinely add them to my blocked list. From the names and the texts I assume they are mainly prostitutes. Or worse.
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  #127  
Old 02.09.2009, 22:07
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Re: Anyone using [SIP] VoIP systems?

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I have used Skype for years and have never seen that happen... you are obviously doing something very very wrong ... have someone check out your settings.

one thought - are you, maybe, in SkypeMe mode?
that negates any privacy settings you have.
I've just double checked all my settings and I have everything set to only people in my contact list (calls, video, sms). Also, I keep my status set to "Away" even when I am at the computer to try and combat the problem (I had another one come in today from someone in Orlando, Fl). This doesn't seem to have helped.

I'll send a note to Skype help desk and see if I get any answers form them.
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  #128  
Old 03.09.2009, 15:12
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Re: Anyone using [SIP] VoIP systems?

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I get that sort of invitation despite my (Mac) Skype software being set to allow only persons in my contact list being able to call or send me messages. I routinely add them to my blocked list. From the names and the texts I assume they are mainly prostitutes. Or worse.

hmmm... maybe it's your name then, that is inviting all this attention?
or the profile pic..? or something in the profile??

i don't mean to insinuate that you are knowingly inviting trouble, but since you insist your privacy settings are fine (and I know they work for me), I am simply checking off what else it could be..
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  #129  
Old 03.09.2009, 15:32
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Re: Anyone using [SIP] VoIP systems?

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hmmm... maybe it's your name then, that is inviting all this attention?
or the profile pic..? or something in the profile??

i don't mean to insinuate that you are knowingly inviting trouble, but since you insist your privacy settings are fine (and I know they work for me), I am simply checking off what else it could be..
Some may say I have a rather exotic sounding name (thanks to my husband) and perhaps also a rather sought after location here in Switzerland, but no profile pic or any other information to "lead people on".

I did a thorough search through all the FAQs on Skype last night and I appear to be doing everthing correctly in order to avoid this but alas, I am still get the "hey wanna chat?" texts every few days. So I then sent off a query to Skype admin about it. No response as yet but will let you know if and when they get back to me with an answer.

Thanks for trying to help though...appreciate the suggestions

Last edited by Mel07; 03.09.2009 at 15:45. Reason: it's nice to say thanks
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  #130  
Old 03.09.2009, 19:20
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Re: Anyone using [SIP] VoIP systems?

Here is the response from Skype customer support;

Thank you for contacting Skype Support.

We understand the inconvenience this can cause and we appreciate your
patience and understanding.

We have built-in privacy settings that can restrict who are allowed to
contact you, but you can still receive new contact invitations. This is
done on purpose to give the chance for friends who you don't have in
your contact list to let you know that they want to share their contact
details with you.

Unfortunately, Skype, like any other communications software, has a
small minority of users who abuse the software. In order to deal with
people who send unsolicited messages, we have resources dedicated to a
number of ongoing anti-spam initiatives.

Please continue to block and report abusive users to us, doing so will
help us to identify and deal with spammers.

To report spam directly from Skype, you need Skype 4.0 for Windows or
newer or Skype 2.8 for Mac. Download the latest version if you don't
have it already: http://www.skype.com/go/download/

In Skype for Windows:

When you get a contact request, click "Block", then check "Report abuse
from this person" and click "Block".
To report someone who's sending you instant messages, right click on
them in the conversation pane, and click "Block This Person". Then check
"Report abuse from this person" and click "Block".

In Skype for Mac:

When you get a contact request, choose "Block this person from
contacting you in the future", then check "Report abuse from this
person" and click "Block".
To report someone who?s sending you instant messages, right click on
them in the conversation drawer, and click "Block". Then check "Report
abuse from this person" and click "Block".

You can rest assured that we're working hard behind the scenes to combat
spam, and will take action against spammers where appropriate with the
objective of keeping Skype a productive and friendly place for users
like you.

Should you need more assistance, feel free to contact us again; we will
be glad to help.

Best regards,

Adam

Skype Customer Support
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