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Old 03.04.2020, 00:49
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Home broadband Rules of Switching

Hey All,

While still getting acclimatised here in Zurich, wondering a couple of items with regards to switching home broadband provider.

a) When you opt for a new provider do they transfer your connection from old provider similar to how mobile phone numbers work over here automatically or do you normally need to call to cancel?
b) Is it a common rule here, to opt-in for the first year introductory offer and then switch to a new provider for a similar discounted offer, the next year (don't judge please !)?

Thanks in advance.

Stay safe, stay healthy and stay at home.
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Old 03.04.2020, 01:20
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Re: Home broadband Rules of Switching

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Hey All,

While still getting acclimatised here in Zurich, wondering a couple of items with regards to switching home broadband provider.

a) When you opt for a new provider do they transfer your connection from old provider similar to how mobile phone numbers work over here automatically or do you normally need to call to cancel?
b) Is it a common rule here, to opt-in for the first year introductory offer and then switch to a new provider for a similar discounted offer, the next year (don't judge please !)?

Thanks in advance.

Stay safe, stay healthy and stay at home.
Not sure I understand you correctly but I might hit the right answers

a) You always have to cancel the provider you're with and they have a notice time.
Not sure what you mean by transferring the connection. If you are with upc - or switch to upc - they have their own socket in your flat and know which one it is by you giving them the exact address. If you have fibre optic cable network, there is a number on the socket, which you will have to tell your new provider.
I have no idea if there is still such a thing as ADSL as I wonder how people get this, now that the "old" phone-sockets are no longer kept in service. But someone will know and I'll be as interested in the answer as you are.

b) No it's not common here. At least for nobody I know. Guess we're all too lazy to do that.
When you want to do this you have to keep an eye on the notice times and order in a manner that you don't suddenly have a gap between one provider and the other. If you're into spending time and attention on this, go ahead.
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Old 03.04.2020, 02:19
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Re: Home broadband Rules of Switching

In mid Feb this year, I applied for cancellation of my Internet/TV subscription and signed up to a new provider for Internet/TV. The new one is on Fiber connection and yes they have a separate socket already installed on my wall.

There is a 2-month notice period for termination of subscription that will remain active until end of April. Meanwhile the new provider has delivered the connectivity equipment and I had this installed myself. Connection has been activated on the new provider while the outgoing provider is also active.

I will be billed by both providers during the transition but the new provider is kind enough to debit my account with an amount equivalent to 2 months worth of subscription so I only pay the outgoing provider until the cancellation takes effect.
 




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