Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 04.05.2020, 14:42
EastEnders's Avatar
Forum Veteran
 
Join Date: Nov 2006
Location: former Biennoise, now in Belp
Posts: 2,103
Groaned at 10 Times in 9 Posts
Thanked 3,108 Times in 1,141 Posts
EastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond repute
Printer/spooler problem

One for the computer geeks.

I am at the end of my knowledge and if anybody has further tips of how I could try to resolve the problem, I'd be incredibly grateful.

Printer and laptop don't love each other anymore out of the blue.
Laptop is a10yr old ASUS, WIN10, Microsoft office 365 pro plus, the printer is a HP Envy 5640

When I want to print, it says 'page will be printed' for a few seconds, the icon appears also for a few seconds, but the spooler remains empty.

I have done so far:

Switching on and off of both devices :P :P

de- and re-installing printer inculding searching for possible new drivers for the primter

Installing the HP Doctor App and let it do it's magic....apparently it can not check the spooling...(sic!)

The connection (wi-fi) is perfect between the devices

Also performed, amongst others, the tricks :

Emptying everything via C:\Windows\System32\spool\PRINTERS

Trying to re-set via "sc config spooler depend= RPCSS" which BIOS answers with SUCCESS, yet still not able to print

Is there anything more I could try?
__________________
Voluntary SWISS shoe -horn to Expats since 1999, do I get a medal now?
Reply With Quote
  #2  
Old 04.05.2020, 15:03
CHnuschti's Avatar
Member
 
Join Date: Jul 2018
Location: Zürich
Posts: 145
Groaned at 3 Times in 1 Post
Thanked 58 Times in 41 Posts
CHnuschti has earned some respectCHnuschti has earned some respect
Re: Printer/spooler problem

Quote:
View Post
Is there anything more I could try?
That printer HP Envy 5640 has also an USB connection.I Would try to print over that way in order to narrow down if it might be a problem of the wi-fi.
I have an older Brother printer which for whatever reason fails to print sooner or later over lan, no remedy found. But works flawlesssly over the usb connection.
Reply With Quote
This user would like to thank CHnuschti for this useful post:
  #3  
Old 04.05.2020, 15:09
Ace1's Avatar
A modal singularity
 
Join Date: Sep 2011
Location: Morgins, VS (and Alsace)
Posts: 8,417
Groaned at 328 Times in 215 Posts
Thanked 14,007 Times in 6,155 Posts
Ace1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond repute
Re: Printer/spooler problem

Quote:
View Post
The connection (wi-fi) is perfect between the devices
Clearly it's not, at one end or the other there's a problem with it. Concentrate on that, and in the meantime try a physical wired connection. If that doesn't work then your printer's probably borked.
Reply With Quote
This user would like to thank Ace1 for this useful post:
  #4  
Old 04.05.2020, 16:36
hairybadger's Avatar
Forum Veteran
 
Join Date: Dec 2013
Location: Geneva area
Posts: 540
Groaned at 2 Times in 2 Posts
Thanked 747 Times in 300 Posts
hairybadger has a reputation beyond reputehairybadger has a reputation beyond reputehairybadger has a reputation beyond reputehairybadger has a reputation beyond repute
Re: Printer/spooler problem

You aren't accidentally printing to XPS or whatever, are you, thus producing a file somewhere and not sending anything to the printer?
Reply With Quote
This user would like to thank hairybadger for this useful post:
  #5  
Old 04.05.2020, 16:46
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 14,919
Groaned at 467 Times in 373 Posts
Thanked 21,153 Times in 8,698 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Printer/spooler problem

In case it's actually a problem with the document you are trying to print and not the printer or windows:

Create a simple test.txt document in Windows Notepad with a line of plain text.

Try printing that.
Reply With Quote
This user would like to thank Tom1234 for this useful post:
  #6  
Old 04.05.2020, 17:03
Th3Alchemist's Avatar
Forum Veteran
 
Join Date: Dec 2013
Location: ZG & GR
Posts: 660
Groaned at 4 Times in 3 Posts
Thanked 904 Times in 335 Posts
Th3Alchemist has a reputation beyond reputeTh3Alchemist has a reputation beyond reputeTh3Alchemist has a reputation beyond reputeTh3Alchemist has a reputation beyond repute
Re: Printer/spooler problem

Lets try following:

That stupid hidden feature that most of my work colleagues fall for:

Control Panel > Printer > Select your printer > Check print tasks/See what's printing and check if Use Printer Offline is unchecked.
Systemsteuerung > Geräte und Drucker


Try reset printer spooler via CMD
Run command line as Admin and run:
net stop spooler
net start spooler

It's not your fault
Reply With Quote
The following 2 users would like to thank Th3Alchemist for this useful post:
  #7  
Old 04.05.2020, 17:33
Forum Veteran
 
Join Date: Jul 2009
Location: Horn/TG
Posts: 1,689
Groaned at 44 Times in 31 Posts
Thanked 807 Times in 565 Posts
blackbird is considered knowledgeableblackbird is considered knowledgeableblackbird is considered knowledgeable
Re: Printer/spooler problem

What reply comes from the printer , if you start a printing job (is the printer online ) ?
Reply With Quote
This user would like to thank blackbird for this useful post:
  #8  
Old 04.05.2020, 17:43
Guest
 
Posts: n/a
Re: Printer/spooler problem

This can be caused by so many things that I resign from offering help online, best to ask a neighbour or friend who is handy with these things and who can actually see and try things with the machines quickly.
Reply With Quote
This user would like to thank for this useful post:
  #9  
Old 04.05.2020, 19:28
Mélusine's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: Lutry
Posts: 3,840
Groaned at 31 Times in 26 Posts
Thanked 5,358 Times in 2,175 Posts
Mélusine has a reputation beyond reputeMélusine has a reputation beyond reputeMélusine has a reputation beyond reputeMélusine has a reputation beyond reputeMélusine has a reputation beyond reputeMélusine has a reputation beyond repute
Re: Printer/spooler problem

When my own printer did that, I simply erased it from my computer and installed it again. For some weird and mysterious reason it worked when everything else had failed.
Reply With Quote
This user would like to thank Mélusine for this useful post:
  #10  
Old 04.05.2020, 20:00
Coolio's Avatar
Member
 
Join Date: Apr 2007
Location: Igis, Gr
Posts: 210
Groaned at 24 Times in 8 Posts
Thanked 91 Times in 57 Posts
Coolio has earned some respectCoolio has earned some respect
Re: Printer/spooler problem

Uninstall the HP Printer from Control Panel and reinstall.. I have had this problem numerous times..
Reply With Quote
This user would like to thank Coolio for this useful post:
  #11  
Old 06.05.2020, 13:11
EastEnders's Avatar
Forum Veteran
 
Join Date: Nov 2006
Location: former Biennoise, now in Belp
Posts: 2,103
Groaned at 10 Times in 9 Posts
Thanked 3,108 Times in 1,141 Posts
EastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond repute
Re: Printer/spooler problem

THANK YOU THANK YOU THANK YOU

Like I stated in my initial post, I already performed quite a few of the suggestions already, had to order a cable to connect the printer with the laptop....doesn't work either

EdwinNL, actually I am usually quite adept at working out such things myself, despite being blonde :P , and son-in-law#3 is a IT technician and couldn't get it to work either.


Long story short, I will get a new laptop, that printing problem isn't the only issue.

The laptop I am using, belonged to the son of my hubby, is over 10yrs old and the battery is dead anyway (can only use it when plugged into socket)


Thank you each and everyone for taking the time and trying to help me solve the problem!
__________________
Voluntary SWISS shoe -horn to Expats since 1999, do I get a medal now?
Reply With Quote
This user would like to thank EastEnders for this useful post:
  #12  
Old 06.05.2020, 21:26
aSwissInTheUS's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: Zurich area
Posts: 12,072
Groaned at 91 Times in 82 Posts
Thanked 18,378 Times in 8,173 Posts
aSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond repute
Re: Printer/spooler problem

My own printer does the same hiccup some times as well.

The solution is in your thread title: Spooler Problem. So get rid of the faulty spooler device and not just the printer device.

Plug-in printer and turn it on.
Start the Device Manager (Windows+R, devmgmt.msc)
Navigate to Print queues (Drucker Warteschlange) and delete/uninstall those of the faulty printer, and also the "Root Print Queue"/"Default Print Queue"
Next uninstall the printer (can also be done from the Device Manager)
Unplug, and re-plug printer. Wait for the installation to finish.
Print.
Reply With Quote
This user would like to thank aSwissInTheUS for this useful post:
  #13  
Old 07.05.2020, 12:35
EastEnders's Avatar
Forum Veteran
 
Join Date: Nov 2006
Location: former Biennoise, now in Belp
Posts: 2,103
Groaned at 10 Times in 9 Posts
Thanked 3,108 Times in 1,141 Posts
EastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond repute
Re: Printer/spooler problem

Quote:
View Post
My own printer does the same hiccup some times as well.

The solution is in your thread title: Spooler Problem. So get rid of the faulty spooler device and not just the printer device.

Plug-in printer and turn it on.
Start the Device Manager (Windows+R, devmgmt.msc)
Navigate to Print queues (Drucker Warteschlange) and delete/uninstall those of the faulty printer, and also the "Root Print Queue"/"Default Print Queue"
Next uninstall the printer (can also be done from the Device Manager)
Unplug, and re-plug printer. Wait for the installation to finish.
Print.

Thank you, I already did that before I posted my cry for help to no avail. But thanks all the same for wanting to help
Reply With Quote
  #14  
Old 07.05.2020, 12:48
aSwissInTheUS's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: Zurich area
Posts: 12,072
Groaned at 91 Times in 82 Posts
Thanked 18,378 Times in 8,173 Posts
aSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond repute
Re: Printer/spooler problem

Quote:
View Post
Thank you, I already did that before I posted my cry for help to no avail. But thanks all the same for wanting to help
Oh. Let's do it even more thorough.

In the "View" menu you can select "Show hidden devices".
Now uninstall all "Printer queues" and all "Printers" devices.
Unplug and re-plug. Switch on printer and wait for the installation to finish.

But I assume you also did try that.
Reply With Quote
  #15  
Old 07.05.2020, 13:48
EastEnders's Avatar
Forum Veteran
 
Join Date: Nov 2006
Location: former Biennoise, now in Belp
Posts: 2,103
Groaned at 10 Times in 9 Posts
Thanked 3,108 Times in 1,141 Posts
EastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond repute
Re: Printer/spooler problem

Quote:
View Post
But I assume you also did try that.
Aye!
Reply With Quote
Reply

Tags
printer, problem, spooler




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Printer ink wpryan Daily life 7 18.12.2015 10:09
Where should I buy printer ink from? dan2k3k4 Other/general 5 11.06.2014 13:12
where to buy a HP printer? Dolphindancing TV/internet/telephone 8 14.11.2012 15:15
Orange SMS problem ( problem sending to a Chinese number ) wiseben TV/internet/telephone 12 05.09.2012 15:32
Looking for a printer Nickers Other/general 40 25.11.2009 14:08


All times are GMT +2. The time now is 09:37.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0