My girlfriend has had a laptop for repair with Digitec for almost half a year. They just keep blaming it on the service center, which, for all we know could be correct.

But here's the thing: Where I come from (Denmark), the responsibility for the product is on the hands of the one who sold it - and cannot be passed down the supply chain. If you sold a product, you are responsible for it. As a customer you are protected against this kind of customer service (or complete lack of). When the product has been away for repair for too long or too many times, you are entitled by law for refund or replacement. And if the retailer doesn't comply, you can drag them to an impartial government body which will settle the dispute

I read a bit on ch.ch, but I can't seem to find similar consumer right protection. Can that really be true that the only thing you can do against this kind of behavior is leaving them a bad review?

Thanks in advance

You risk being sued for defamation, so not a good idea.

Same here, you have a contract with the store who sold you the item.

Just tell them to replace the item or give you your money back, 6 months is outrageous.

I'll hold off on that But is that actually something companies do in practice? It's not just a theoretical possibility?

Please read the Code of Obligations starting from Art. 197 https://www.admin.ch/opc/en/classifi...ndex.html#a197

Then act accordingly. Which is more or less a registered letter demanding that the thing mus be fixed with 14 days.

Does she actually still need the laptop?
;-)

I had a somewhat similar problem with Interdiscount...
As in it took a month, I complained (in person as well as on hotline) and as a result 2 days later they just gave me a new laptop. So overall crap happened (they explained that it was sent to wrong address and sent back and... ) but they reacted ok to it.

You can be sued for many things, but that doesn't necessarily mean the other side has a leg to stand on. As long as a review stickst to the facts, which one should be able to prove, there's nothing (legally speaking) they can do about it.

Of course its just theory!! ( in this case)

LOL do you really believe that? A well worded negative review detailing why you believe they have acted poorly or provide service is not going to get you sued for defamation. Digitec get tons of reviews every year, bad and good, and to think they would go to those lengths over a review that was not considered as libellous is ridiculous.

If you describe your experience accurately, it can't be defamation.

There was just several instances when I had to leave the negative reviews on Galaxus as their initial reaction was not what I expected. Nonetheless, even then they acted promptly - not to 'sue for defamation', rather to identify the problem and fix it immediately. All negative reviews I left I then followed with a positive, as they rightfully deserved so.

In many other instances there was not even a need for a review; Galaxus always promptly addressed the problem and dare to say, far exceeded my expectations.

Must admit this is the best company I dealt with in Switzerland.

Digitec/Galaxus are one of the best, along with Microspot (especially now they have a store in HB where you can speak to staff directly). Digitec have a decent return policy policy and Digitec have always done a little extra when responding to my customer queries. They generally have a good attitude to customers.

However they are not perfect I am sure the OP hs good reason to be mad. If I were him I would escalate this as it is unacceptable to be without a product for so long.

I recently had a chance to experience Brack's return policy - and was truly impressed.


Several times better than digitec...

Maybe you can explain in more detail why it's several times better?

odd as it was by far the worse I've ever experienced! (brack) a farce and borderline illegal

How exactly could a written review be considered slanderous?

It's obvious from the context that I meant libel and mistakenly used the wrong word. Don't you find that obvious from the context, knowing full well as you do that slander is verbal? Yees, I thought so.

When attempting to give legal advice, I generally find using the correct vocabulary important. You aren't always the clearest.

Don't be a pedantic twit, it is completely obvious what I meant.