 | | | 
08.06.2020, 13:05
| Newbie 1st class | | Join Date: Jan 2020 Location: ZH
Posts: 19
Groaned at 2 Times in 1 Post
Thanked 1 Time in 1 Post
| | Electronic web shop - No consumer right protection?
My girlfriend has had a laptop for repair with Digitec for almost half a year. They just keep blaming it on the service center, which, for all we know could be correct.
But here's the thing: Where I come from (Denmark), the responsibility for the product is on the hands of the one who sold it - and cannot be passed down the supply chain. If you sold a product, you are responsible for it. As a customer you are protected against this kind of customer service (or complete lack of). When the product has been away for repair for too long or too many times, you are entitled by law for refund or replacement. And if the retailer doesn't comply, you can drag them to an impartial government body which will settle the dispute
I read a bit on ch.ch, but I can't seem to find similar consumer right protection. Can that really be true that the only thing you can do against this kind of behavior is leaving them a bad review?
Thanks in advance
| 
08.06.2020, 13:14
|  | Forum Legend | | Join Date: Apr 2010 Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | Can that really be true that the only thing you can do against this kind of behavior is leaving them a bad review?
Thanks in advance | | | | | You risk being sued for defamation, so not a good idea.
| This user would like to thank fatmanfilms for this useful post: | | The following 3 users groan at fatmanfilms for this post: | | 
08.06.2020, 13:18
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | But here's the thing: Where I come from (Denmark), the responsibility for the product is on the hands of the one who sold it - and cannot be passed down the supply chain. | | | | | Same here, you have a contract with the store who sold you the item.
Just tell them to replace the item or give you your money back, 6 months is outrageous.
| The following 2 users would like to thank for this useful post: | | 
08.06.2020, 14:08
| Newbie 1st class | | Join Date: Jan 2020 Location: ZH
Posts: 19
Groaned at 2 Times in 1 Post
Thanked 1 Time in 1 Post
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | You risk being sued for defamation, so not a good idea. | | | | | I'll hold off on that  But is that actually something companies do in practice? It's not just a theoretical possibility?
| 
08.06.2020, 14:09
|  | Forum Legend | | Join Date: Nov 2007 Location: Zurich area
Posts: 13,014
Groaned at 101 Times in 90 Posts
Thanked 19,956 Times in 8,844 Posts
| | Re: Digitec - No consumer right protection?
Please read the Code of Obligations starting from Art. 197 https://www.admin.ch/opc/en/classifi...ndex.html#a197
Then act accordingly. Which is more or less a registered letter demanding that the thing mus be fixed with 14 days.
| The following 5 users would like to thank aSwissInTheUS for this useful post: | | 
08.06.2020, 14:51
| Forum Legend | | Join Date: Apr 2008 Location: Zurich
Posts: 3,881
Groaned at 78 Times in 57 Posts
Thanked 4,140 Times in 2,236 Posts
| | Re: Digitec - No consumer right protection?
Does she actually still need the laptop?
;-)
| 
08.06.2020, 15:07
| Forum Veteran | | Join Date: May 2011 Location: Dübi
Posts: 576
Groaned at 13 Times in 10 Posts
Thanked 444 Times in 257 Posts
| | Re: Digitec - No consumer right protection?
I had a somewhat similar problem with Interdiscount...
As in it took a month, I complained (in person as well as on hotline) and as a result 2 days later they just gave me a new laptop. So overall crap happened (they explained that it was sent to wrong address and sent back and... ) but they reacted ok to it.
| The following 2 users would like to thank Jaceq for this useful post: | | 
08.06.2020, 15:45
| Forum Legend | | Join Date: Oct 2014 Location: SG
Posts: 9,912
Groaned at 556 Times in 405 Posts
Thanked 13,319 Times in 6,919 Posts
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | You risk being sued for defamation, so not a good idea. | | | | | You can be sued for many things, but that doesn't necessarily mean the other side has a leg to stand on. As long as a review stickst to the facts, which one should be able to prove, there's nothing (legally speaking) they can do about it.
| The following 5 users would like to thank Urs Max for this useful post: | | 
08.06.2020, 16:04
| Banned | | Join Date: Oct 2007 Location: CH
Posts: 10,970
Groaned at 2,032 Times in 1,120 Posts
Thanked 5,139 Times in 3,246 Posts
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | I'll hold off on that But is that actually something companies do in practice? It's not just a theoretical possibility? | | | | | Of course its just theory!! ( in this case)
| 
08.06.2020, 16:08
| Forum Legend | | Join Date: Mar 2009 Location: Zurich
Posts: 13,918
Groaned at 1,345 Times in 897 Posts
Thanked 20,854 Times in 7,974 Posts
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | You risk being sued for defamation, so not a good idea. | | | | | LOL do you really believe that? A well worded negative review detailing why you believe they have acted poorly or provide service is not going to get you sued for defamation. Digitec get tons of reviews every year, bad and good, and to think they would go to those lengths over a review that was not considered as libellous is ridiculous.
Last edited by Chuff; 09.06.2020 at 12:47.
Reason: typo
| The following 2 users would like to thank Chuff for this useful post: | | 
08.06.2020, 16:22
|  | Forum Veteran | | Join Date: Feb 2006 Location: Dietikon ZH
Posts: 2,303
Groaned at 24 Times in 21 Posts
Thanked 3,403 Times in 1,079 Posts
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | You risk being sued for defamation, so not a good idea. | | | | | If you describe your experience accurately, it can't be defamation.
| The following 5 users would like to thank litespeed for this useful post: | | 
08.06.2020, 22:24
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | LOL do you really believe that? A well worded negative review detailing why you believe they have acted poorly or provide service is not going to get you sued for defamation. Digitec get tons of reviews every year, bad and good, and to think they would go to those lengths over a review that was not considered as slanderous is ridiculous. | | | | | There was just several instances when I had to leave the negative reviews on Galaxus as their initial reaction was not what I expected. Nonetheless, even then they acted promptly - not to 'sue for defamation', rather to identify the problem and fix it immediately. All negative reviews I left I then followed with a positive, as they rightfully deserved so.
In many other instances there was not even a need for a review; Galaxus always promptly addressed the problem and dare to say, far exceeded my expectations.
Must admit this is the best company I dealt with in Switzerland.
| 
09.06.2020, 06:10
| Forum Legend | | Join Date: Mar 2009 Location: Zurich
Posts: 13,918
Groaned at 1,345 Times in 897 Posts
Thanked 20,854 Times in 7,974 Posts
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | There was just several instances when I had to leave the negative reviews on Galaxus as their initial reaction was not what I expected. Nonetheless, even then they acted promptly - not to 'sue for defamation', rather to identify the problem and fix it immediately. All negative reviews I left I then followed with a positive, as they rightfully deserved so.
In many other instances there was not even a need for a review; Galaxus always promptly addressed the problem and dare to say, far exceeded my expectations.
Must admit this is the best company I dealt with in Switzerland. | | | | | Digitec/Galaxus are one of the best, along with Microspot (especially now they have a store in HB where you can speak to staff directly). Digitec have a decent return policy policy and Digitec have always done a little extra when responding to my customer queries. They generally have a good attitude to customers.
However they are not perfect I am sure the OP hs good reason to be mad. If I were him I would escalate this as it is unacceptable to be without a product for so long.
| 
09.06.2020, 07:40
|  | Forum Veteran | | Join Date: Dec 2016 Location: Zurich
Posts: 1,646
Groaned at 13 Times in 12 Posts
Thanked 1,663 Times in 722 Posts
| | Re: Digitec - No consumer right protection?
I recently had a chance to experience Brack's return policy - and was truly impressed.
Several times better than digitec...
| This user would like to thank Spinal for this useful post: | | 
09.06.2020, 09:32
| Forum Legend | | Join Date: Mar 2009 Location: Zurich
Posts: 13,918
Groaned at 1,345 Times in 897 Posts
Thanked 20,854 Times in 7,974 Posts
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | I recently had a chance to experience Brack's return policy - and was truly impressed.
Several times better than digitec... | | | | | Maybe you can explain in more detail why it's several times better?
| 
09.06.2020, 10:09
|  | Forum Legend | | Join Date: Mar 2009 Location: Glarus
Posts: 8,082
Groaned at 484 Times in 403 Posts
Thanked 14,715 Times in 5,780 Posts
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | I recently had a chance to experience Brack's return policy - and was truly impressed.
Several times better than digitec... | | | | | odd as it was by far the worse I've ever experienced! (brack) a farce and borderline illegal
| 
09.06.2020, 12:40
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | LOL do you really believe that? A well worded negative review detailing why you believe they have acted poorly or provide service is not going to get you sued for defamation. Digitec get tons of reviews every year, bad and good, and to think they would go to those lengths over a review that was not considered as slanderous is ridiculous. | | | | | How exactly could a written review be considered slanderous?
| 
09.06.2020, 12:45
| Forum Legend | | Join Date: Mar 2009 Location: Zurich
Posts: 13,918
Groaned at 1,345 Times in 897 Posts
Thanked 20,854 Times in 7,974 Posts
| | Re: Digitec - No consumer right protection? | Quote: |  | | | How exactly could a written review be considered slanderous? | | | | | It's obvious from the context that I meant libel and mistakenly used the wrong word. Don't you find that obvious from the context, knowing full well as you do that slander is verbal? Yees, I thought so. | This user would like to thank Chuff for this useful post: | | 
09.06.2020, 13:07
| | Re: Digitec - No consumer right protection? | Quote: | |  | | | It's obvious from the context that I meant libel and mistakenly used the wrong word. Don't you find that obvious from the context, knowing full well as you do that slander is verbal? Yees, I thought so.  | | | | | When attempting to give legal advice, I generally find using the correct vocabulary important. You aren't always the clearest.
| This user would like to thank for this useful post: | | 
09.06.2020, 13:29
| Forum Legend | | Join Date: Mar 2009 Location: Zurich
Posts: 13,918
Groaned at 1,345 Times in 897 Posts
Thanked 20,854 Times in 7,974 Posts
| | Re: Digitec - No consumer right protection? | Quote: |  | | | When attempting to give legal advice, I generally find using the correct vocabulary important. You aren't always the clearest. | | | | | Don't be a pedantic twit, it is completely obvious what I meant. |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | | Thread Tools | | Display Modes | Linear Mode |
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts HTML code is Off | | | All times are GMT +2. The time now is 09:59. | |