Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #21  
Old 20.10.2020, 11:30
Junior Member
 
Join Date: Jan 2019
Location: Belmont
Posts: 93
Groaned at 12 Times in 7 Posts
Thanked 94 Times in 28 Posts
Nocando has earned some respectNocando has earned some respect
Re: Sunrise Mobile internet unlimited cancellation

I thought that you can cancel anyway but that you will have to pay the full amount for the period you used the service.
Reply With Quote
  #22  
Old 20.10.2020, 22:00
Newbie
 
Join Date: Oct 2020
Location: Geneva
Posts: 9
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
Trixe has no particular reputation at present
Re: Sunrise Mobile internet unlimited cancellation

Quote:
View Post
I guess you took the promotional offer and is stuck with it for 24 months.
I think its very bad practice that they update the conditions as they go along.. clearly from the replies here on EF it was surely not stated before
Actually that aspect doesn't really matter.
I think by law they are required to accept the premature cancelation of a contract, without fees, if the service provided is not up to par.

In cases like mine, the 4G internet connection that's supposed to be provided, is almost non-existent. It's not my fault.

If they want to penalize me with 400CHF for the cancelation, I will refuse to pay and contact the Ombudscom.
Reply With Quote
  #23  
Old 12.11.2020, 12:44
Newbie
 
Join Date: Nov 2020
Location: Neuchatel
Posts: 5
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
marioch has no particular reputation at present
Re: Sunrise Mobile internet unlimited cancellation

FYI, I had a somewhat similar situation with Salt a year ago. They made a special time limited offer that I registered to take. I don't know why but as a precaution I decided to take a screen shot of the offer and my registration.
When I hit the enter key to process there was a hang up in registration and it seemed like it did not go through. I called customer service and they said the offer was no longer available and I would need to pay a higher rate.
Lucky for me I could send them the screen shot images and I was able to get the preferred rate in the end.
I all seemed a little deceptive so the lesson learned is to always take a screen shot of special offers when I process them online because there is no paperwork.
Reply With Quote
This user would like to thank marioch for this useful post:
  #24  
Old 17.11.2020, 20:58
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,055
Groaned at 50 Times in 47 Posts
Thanked 3,606 Times in 1,646 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Sunrise Mobile internet unlimited cancellation

I had a bad experience with Sunrise today.

I'm moving a mobile number to UPC, and got notified of a transfer date at the end of January. Which is a PITA as it's the day before our ski holiday.

Checked my contract and found that the notice period is one month to the end of the month, so I called them up and complained.

Helpdesk told me that notice period is 60 days to the end of the month, which I told them was nonsense as I'd had no notification that I was aware of. They told me "you definitely got notification on your bill, and the details on our website".

So, checked all my bills, no notification.
Checked website, document actually says "60 days", no mention of end-of-month.

Phoned them back and complained again, made it clear that changing contracts without notification was bad enough, but just making shit up to get rid of me was not acceptable.

After much back and forth, finally ended up with the 60 days to mid-January since they could hardly deny the T&C which are currently on their own website.

And immediately cancelled two other Sunrise contracts. Shysters.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 2 (0 members and 2 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
unlimited internet for mobile cabs TV/internet/telephone 8 18.12.2019 00:16
Sunrise Internet unlimited (1gbps) for 35 chf for ever Jaceq TV/internet/telephone 30 15.02.2019 09:26
Sunrise mobile: unlimited data from 65.-/month, 4G+ MajorGrubert TV/internet/telephone 7 25.03.2017 15:09
Unlimited mobile calls + unlimited mob. internet for 105 Fr. dawiz TV/internet/telephone 23 07.05.2010 23:26
Unlimited internet on UK T-mobile PAYG Castro TV/internet/telephone 4 16.06.2009 19:42


All times are GMT +2. The time now is 21:56.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0