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-   -   UPC - no English phone support (https://www.englishforum.ch/tv-internet-telephone/298847-upc-no-english-phone-support.html)

SwissMorgs 27.06.2020 23:22

UPC - no English phone support
 
Has anyone noticed that calling 0800 66 88 66 at UPC for support, that English is no longer offered :msnsad:

I realise that I can post messages on FaceBook in English, but then they suggest calling the above number :msnmad:

I became aware of the above, after experiencing problems.

I've been with UPC for 11+yrs with a trouble free service, but then recently I lose Internet connection and after contacting them via FaceBook, I'm told to do a hard reset, wait 10 mins and try again.

This solves the problem for a few days and then the problem occurs again.

V__ 28.06.2020 09:10

Re: UPC - no English phone support
 
Choose German from the menu, as always the German support staff speak perfect English, which can not be said for the French support :D

k_and_e 28.06.2020 09:51

Re: UPC - no English phone support
 
I would be a bit embarrassed if I would post this after living here for at least 13 years;)

Mrs. Doolittle 28.06.2020 17:46

Re: UPC - no English phone support
 
Quote:

Originally Posted by k_and_e (Post 3194578)
I would be a bit embarrassed if I would post this after living here for at least 13 years;)

To prefer support in English is completely reasonable from a company like UPC.

It does seem that the fastest way to get a problem resolved is posting on Facebook.

Snoopy 28.06.2020 20:03

Re: UPC - no English phone support
 
Quote:

Originally Posted by Mrs. Doolittle (Post 3194707)
It does seem that the fastest way to get a problem resolved is posting on Facebook.

They are also on Twitter...

Jonesy 06.07.2020 14:10

Re: UPC - no English phone support
 
Quote:

Originally Posted by SwissMorgs (Post 3194538)
Has anyone noticed that calling 0800 66 88 66 at UPC for support, that English is no longer offered :msnsad:

I realise that I can post messages on FaceBook in English, but then they suggest calling the above number :msnmad:

I became aware of the above, after experiencing problems.

I've been with UPC for 11+yrs with a trouble free service, but then recently I lose Internet connection and after contacting them via FaceBook, I'm told to do a hard reset, wait 10 mins and try again.

This solves the problem for a few days and then the problem occurs again.


you need a REAL swiss boy/girlfriend or at least a german one.

Kittster 06.07.2020 14:18

Re: UPC - no English phone support
 
I had an issue with losing internet connection with UPC and it turned out to be that somewhere in my forest of devices one of them decided to opt for a different IP address to the one that actually works. This shows up as "Connected, no Internet" in your WiFi connection list.

I was able to resolve this by going into DOS and renewing the lease of the IP configuration. This was only found out after a lot of Googling from my side and finally getting a more advanced customer support person on the approximately fifth try of resolving the issue. It now happens again periodically but nobody was able to ascertain what causes it.

Apologies for imprecise language, I am not an IT person, just a "if you Google it, you find the answer eventually" person.


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