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Old 04.08.2008, 16:54
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Cablecom: Dual Audio

We just moved into a new building serviced by Cablecom and the cable is included in our rent.

We have an analogue TV (Sony) and have done the autoprogramming but for some reason can't get dual audio anymore (we used to in our old apartment with a different provider so it's not a TV problem). On the channels where we know the program should be dual audio, we are not given the option to change from the broadcasted language to the original one.

I called Cablecom this morning and after waiting for 45 minutes they told me they needed to send out a technician, but there was a bit of a communication problem so I don't know if I explained my problem properly.

Before a technician comes out and pushes a button to fix the problem and make me look like a total ass, can someone maybe offer some insight as to why this is happening? Does Cablecom not offer dual audio services in their packages that are included in the rent? Is it actually worth it to purchase their digital package or is there not much benefit?

Thanks!

(Sorry if this has been repeated somewhere, I searched through threads back into 2007 and couldn't find anything)
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Old 04.08.2008, 16:58
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Re: Cablecom: Dual Audio

On my cablecom box, you change the audio through a special menu for the program, I think there's an options button on the remote control.

You can also set you're default language to english in the settings for the box, such that whenever cablecom detects a program to be in english, it automaticaly switches.
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Old 04.08.2008, 17:12
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Re: Cablecom: Dual Audio

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On my cablecom box, you change the audio through a special menu for the program, I think there's an options button on the remote control.

You can also set you're default language to english in the settings for the box, such that whenever cablecom detects a program to be in english, it automaticaly switches.
We don't have a cablecom box...we just plugged the TV into the wall....
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Old 04.08.2008, 17:14
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Re: Cablecom: Dual Audio

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On my cablecom box, you change the audio through a special menu for the program, I think there's an options button on the remote control.

You can also set you're default language to english in the settings for the box, such that whenever cablecom detects a program to be in english, it automaticaly switches.
But are you using the digital mediabox? If I understand the OP correctly, the setup there is just the standard cable to the building, with the TV set plugged directly into the wall.

OP, if I'm wrong and you have a cablecom digital box attached to the TV then the set up is exactly as cyrus describes. If not, I'm afraid I don't know the answer.
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Old 04.08.2008, 17:20
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Re: Cablecom: Dual Audio

even with my mediabox, on channels where i definitely know that two channel audio (zweikanalton in german) is offered, it doesnt always work on cablecom. language option is greyed out.

krlock3.
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Old 04.08.2008, 17:30
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Re: Cablecom: Dual Audio

Analog Cablecom is in dual language on certain programs/channels. try Eurosport this nearly always in German and English.

Any button will be on your TV (sound set up) or remote (II). I could be that unplugging and moving reset your TV. AFAIK there is no separate service for 'included in rent'...
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Old 04.08.2008, 17:50
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Re: Cablecom: Dual Audio

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Analog Cablecom is in dual language on certain programs/channels. try Eurosport this nearly always in German and English.

Any button will be on your TV (sound set up) or remote (II). I could be that unplugging and moving reset your TV. AFAIK there is no separate service for 'included in rent'...
Thanks for the tips....we tried Eurosport (because it was always in English at the other apt and figured it was a fail-safe channel) and it was only in German.

We've unplugged, reset and done the auto program many times and it didn't help. If you use the remote and go into the sound application it doesn't give you the option to change the sound (previously you could change from A to B)......so maybe it really is a technical issue.

Thanks everyone for helping!
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Old 05.08.2008, 16:35
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Re: Cablecom: Dual Audio

With my Sony analogue telly, the remote button for sound doesn't allow you to select the sound channel. I have to go into the main menu and then to the sound options within that.

There's also the possibility that you have a weak signal. Somewhere on the Cablecom website they recommend trying with a shorter cable (which may not be an option if you really don't want the TV next to the socket).
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Old 05.08.2008, 20:23
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Re: Cablecom: Dual Audio

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With my Sony analogue telly, the remote button for sound doesn't allow you to select the sound channel. I have to go into the main menu and then to the sound options within that.

There's also the possibility that you have a weak signal. Somewhere on the Cablecom website they recommend trying with a shorter cable (which may not be an option if you really don't want the TV next to the socket).
i don't think so Graham

the dual audio signal is 'mixed-in' with the normal audio and video, so there is no possibility for it to be somehow weaker or of poorer quality than the remaining signal which the OP seems to be receiving without any complaint.

for the same reason. it cannot be something that the cablecom technician can 'fix' ... there are only two possibilities -

a) Cablecom does not offer dual language option on any channel in the bouquet offered at the OP's new location (why? I can't imagine, but technically feasible)

or, more likely

b) the OP has, unwittingly, messed up the settings on the TV / remote so that the second audio channel is being ignored (i.e. selected 'mono' as defualt, as against "Nicam stereo")
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Old 06.08.2008, 16:21
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Re: Cablecom: Dual Audio

Again - thanks to everyone who is trying to help.

I spoke with our agency yesterday and, I don't even know where I got this from, apparently it's not Cablecom who services the building but a company called Comtrend - our building gets satellite reception but my agent wasn't able to tell me why the dual audio isn't working.

We've changed from Mono to Stereo and back again - trying everything we could think of.

Now we have to call the Comtrend guy who is on holiday until August 17th....

Last edited by JanerMacP; 06.08.2008 at 16:21. Reason: spelling
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Old 06.08.2008, 18:44
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Re: Cablecom: Dual Audio

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Again - thanks to everyone who is trying to help.

I spoke with our agency yesterday and, I don't even know where I got this from, apparently it's not Cablecom who services the building but a company called Comtrend - our building gets satellite reception but my agent wasn't able to tell me why the dual audio isn't working.

We've changed from Mono to Stereo and back again - trying everything we could think of.

Now we have to call the Comtrend guy who is on holiday until August 17th....
Comtrend Antennen is a company that supplies antennas and satellite receivers, based in Rüti, Zürich (close to Rapperswil). It is likely that they built, and thus look after, the system in your building

That means that you likely have a standalone building with distributed satellite reception in the building.

If this is the case, the dual-sound capability will be dependent on what systems they installed in your building.

The easiest way for you to get information quickly is to ask your neighbour in the same building, and possibly look at their TV and see what settings they use.
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