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Old 24.07.2020, 14:14
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UPC, Swisscom or init7

Have been a very loyal Swisscom member but their prices are very high.
Now that UPC, Salt are available, wondering if I should switch.
Not very keen on SALT because of customer service feedback.
Wondering if anyone has made the switch from Swisscom and can give feedback?
Don't use the TV. Mainly internet as well as the personal mobile phone.
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Old 24.07.2020, 15:01
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Re: UPC, Swisscom or init7

For UPC you will need an UPC cable TV connection. Does your apartment/house have one cable TV connection, and is it provided by UPC?

Swisscom and init7 are both either through the good old telephone line using DSL or, if available, Fiber to the Home (FTTH).

Cable TV and DSL might come with additional basic connection fees which results in a higher monthly costs than advertised. In case of cable TV this might be sneakingly hidden in your auxiliary bill. You can get rid of the cable TV connection fee if you do not use the cable TV socket for TV, Radio, or Internet and get the socket sealed by the cable TV company. Be sure how much you actually pay and how you can get rid of hidden fees for things you do not use.

If you have FTTH I would go with that as it is symmetric (same upload and download speed). Provider? If you just need bare internet and it has to be fast init7 seams to be quite good.
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Old 29.07.2020, 12:05
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Re: UPC, Swisscom or init7

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Have been a very loyal Swisscom member but their prices are very high.
Now that UPC, Salt are available, wondering if I should switch.
Not very keen on SALT because of customer service feedback.
Wondering if anyone has made the switch from Swisscom and can give feedback?
Don't use the TV. Mainly internet as well as the personal mobile phone.
Init7 is by far the best choice.
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Old 29.07.2020, 13:42
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Re: UPC, Swisscom or init7

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Init7 is by far the best choice.
It might help to know how you reached this decision. Have you used all 3 for example??
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Old 30.07.2020, 17:39
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Re: UPC, Swisscom or init7

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It might help to know how you reached this decision. Have you used all 3 for example??
As a newcomer to Switzerland that wanted a fast internet connection I plumped for Init7 after looking at all the above.

It's not their full fat fibre connection but their Copper 7 offer as i live in the burbs of Basel. But since Init7 don't speed-cap their subscriptions or run traffic management it's over three times as fast as the equivalent Swisscom 100Mpps offer. It's also been rock solid bar one outage that was communicated to impacted customers well and only lasted a few hours.

Coming from the UK recently I knew to just accept that pricing for internet access is different here but the Swisscom prices just gave me pause for thought so I looked at alternatives.
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Old 31.07.2020, 15:27
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Re: UPC, Swisscom or init7

I have dealt with most of the ISP, privately and professionally. I had good and bad experiences with all of them (Salt - mainly bad). Recently we moved to a new apartment and I took the opportunity to research who else is out there. Found interxs.ch, researched them and finally decided to choose them as a ISP.

Currently using their Pay As You Go option and for 3 months have been very happy with them. They are using Swisscom’s infrastructure. The service was activated in much shorter time than advertised which was a nice surprise.

The tech support is great and very responsive. Contacted them couple of times and always responded always withing minutes. Once for settings on my own router and another time for a general question.

I love the Pay As You Go option as you are not hooked for 12 or 24 months. The same quality and service, but without a permanent contract and can be terminated on a monthly basis. If you have your own router/modem you can use it. Here is my Personal Referring Code: 96R-CDB, which gives you (and me ) a month of free internet (you pay the first two and then the third is free). Cheers!
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Old 02.08.2020, 01:35
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Re: UPC, Swisscom or init7

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But since Init7 don't speed-cap their subscriptions or run traffic management it's over three times as fast as the equivalent Swisscom 100Mpps offer.

Is this disinformation? If you have copper, then you will be using swisscom-owned lines anyway, there is no alternative to that. So IMO it is also impossible that on copper you will have a "faster line" with (a third party subcontractor like) init7 or any other provider, that is, a speed that swisscom does not offer themselves.

Seems to be a lot of hardcore-init7 fanboys out there, promoting that provider over the top, regardless of his offers, that just range in the same area like other (subcontractor) providers in terms of speed.
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Old 02.08.2020, 10:24
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Re: UPC, Swisscom or init7

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Is this disinformation? If you have copper, then you will be using swisscom-owned lines anyway, there is no alternative to that. So IMO it is also impossible that on copper you will have a "faster line" with (a third party subcontractor like) init7 or any other provider, that is, a speed that swisscom does not offer themselves.

Seems to be a lot of hardcore-init7 fanboys out there, promoting that provider over the top, regardless of his offers, that just range in the same area like other (subcontractor) providers in terms of speed.
No fanboying from me. No disinformation either. Just did the research.

Yes, it’s based on Swisscom infrastructure. Yes, init7 provides a faster service than the equivalent Swisscom service as they don’t limit line speed.

Swisscom offers a 100Mbps service to my address. Init7 offer a copper service that runs as fast as the line can. So for some it can make large difference. In my case that difference is marked as we get just under 400Mbps over Ethernet.
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Old 03.08.2020, 12:51
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Re: UPC, Swisscom or init7

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It might help to know how you reached this decision. Have you used all 3 for example??
UPC has a shared cable medium and terrible uploads speed, not even mentioning terrible peerings.

Overall a mess.

Swisscom is expensive, limited on the options you can get for speed.

Init7 has state of the art network, with people that know what they are doing, super flexible and the best peering agreements.

It's not a hard decision.

Also mentioning iway in case you still want something good.
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Old 03.08.2020, 13:15
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Re: UPC, Swisscom or init7

Another vote for init7. Had them for 2 years now, absolutely 0 issues, crazy responsive customer service (I needed to know the public IP range for something for work... super technical and not common request at all, they had me sorted in under 10 minutes).
Speed is always top-notch, you can bring your own router if you like.
They also quoted that it would take ~2 weeks to set up the connection but had it done in 3 days. Frickin' awesome.

It's so robust that if I'm on a video call and there's complaints of a slow connection from the service, or other people's video is stuttering, I *know* it can't possibly be me. That's more than I can say for my colleagues with other service providers.

To clarify, I have init7 fiber which is amazing. I've had UPC/Cablecom cable before which was just an absolute frickin' nightmare and would drop all packets for 1-2 seconds every minute (despite many calls with customer support and replacing the router multiple times), inconsistent speeds, and generally awful experience. Afterwards I had greenCH VDSL, which was fine but kind of slow.

Last edited by scellers; 03.08.2020 at 13:17. Reason: clarification
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Old 03.08.2020, 15:28
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Re: UPC, Swisscom or init7

Is it true you need Apple TV or Android TV in order to use init7 (For TV that is included for free)?
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