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-   -   Donít choose Salt (https://www.englishforum.ch/tv-internet-telephone/299773-don-t-choose-salt.html)

Inselaeffli 23.08.2020 10:24

Donít choose Salt
 
Their customer service really sucks.

Just saying.

Island Monkey 23.08.2020 10:32

Re: Donít choose Salt
 
Quote:

Originally Posted by Inselaeffli (Post 3209876)
Their customer service really sucks.

Just saying.

Very true!

Inselaeffli 23.08.2020 10:38

Re: Donít choose Salt
 
Yeah not sure why that deserves a groan. Currently waiting for customer service for half an hour so far, after spending morning so far trying to sort out technical problem with paying a bill. This is not a company that treats its customers well.

k_and_e 23.08.2020 10:41

Re: Donít choose Salt
 
Quote:

Originally Posted by Inselaeffli (Post 3209879)
Yeah not sure why that deserves a groan. Currently waiting for customer service for half an hour so far, after spending morning so far trying to sort out technical problem with paying a bill. This is not a company that treats its customers well.

Do they solve such non-critical issues at all on Sundays?

Inselaeffli 23.08.2020 11:01

Quote:

Originally Posted by k_and_e (Post 3209880)
Do they solve such non-critical issues at all on Sundays?

If not, I donít think itís too much to ask to state that at the start of the call process, instead of making customers wait 1/2 hour. And I have called during the week but gave up after 15 minutes.

But to be fair I did eventually get through, and they were very helpful. So problem sorted eventually. Just the set-up process isnít great, and getting help means a long call wait.

If their onboarding process were technically seamless it would not be an issue. But it definitely isnít, so you need customer support to help.

Guest 23.08.2020 11:12

Re: Donít choose Salt
 
Quote:

Originally Posted by Inselaeffli (Post 3209879)
Yeah not sure why that deserves a groan.

Because you made a blanket attack without any supporting info.
Quote:

Originally Posted by Inselaeffli (Post 3209879)
Currently waiting for customer service for half an hour so far, after spending morning so far trying to sort out technical problem with paying a bill. This is not a company that treats its customers well.

Wow, what a sense of entitlement!

It's a Sunday morning and their call centres are a bit busy. Deal with it, or call back tomorrow when they might have more available staff.

I recently had reason to call them several times about a problem with online data connection. Each time, I got to speak to someone who tried to help (in the end it turned out to be my adblocker settings, which they clearly coudn't help me with).

So should I extrapolate from this to infer that their customer service is always absolutely superb? No, just that my experience at the time was not bad.

You, in the other hand, seem prepared to diss the whole organisation on the basis of one call.

Edit: which I see has now been resolved.

Inselaeffli 23.08.2020 11:25

No it hasnít. The link to set up a new online account expired before I could input all details. So back to call wait purgatory to get a new link sent.

Quote:

Wow, what a sense of entitlement!
You say that like itís a bad thing.

Itís not like Iím asking for my broadband to be delivered on a golden platter by vestal virgins.

Just that I donít have to spend many hours overcoming hurdles because of their clunky tech and long call wait times.

Iíll take your advice though and call tomorrow, perhaps will be better.

AnnaSophiaA 23.08.2020 14:46

Re: Donít choose Salt
 
Weíve never had an issue with Salt. Weíve been using it the two of us for almost four years, and my husband was using it for I donít know how long before that. Of course in general if we need help we stop by the shop and get fantastic service.

Belgianmum 23.08.2020 15:23

Re: Donít choose Salt
 
Iíll add my voice to the never had a problem with Salt brigade, weíve been with them for over seven years and any issue Iíve had with them has been resolved quickly and painlessly.

PanFastic 23.08.2020 19:59

Re: Donít choose Salt
 
50 chf all included in Europe and USA.
How can you moan on that?

londonboy 23.08.2020 21:19

Re: Donít choose Salt
 
I have Salt Fiber and mobile - great quality of products and customer service and zero issues.

Trickyt57 24.08.2020 03:00

Re: Donít choose Salt
 
I quit Salt for Sunrise because there was literally no network on the way in to Geneva by train during the morning rush hour. That was 2 years ago.

That was like depriving me of my morning coffee.

I quit Sunrise for Swisscom because Sunrise were too expensive after the introductory deals ran out. Now I am on Swisscomís introductory half-price deal.

Of the three the Swisscom service is the best.

smilerbaker 24.08.2020 08:54

Re: Donít choose Salt
 
all telco's all over the world suck, always have, always will. we've been with them all over the years - sunrise, orange/salt, cablecom and swisscom, and to be fair swisscom have been to most pathetic - from charging us for a service we couldn't even receive (and refusing to refund) to charging us for a new internet box and an engineer to 'fit' it when their lines where hit by lightening and took out the whole village - your insurance should pay sir.

its no secret swisscom have the best mobile network, but also, by far, the most expensive prices so why moan that your cheaper service isn't as good??

Susie-Q 24.08.2020 16:21

Re: Donít choose Salt
 
Salt is a far cry from the initial provider, Orange. I've stayed with them since I'm too lazy to change. For my work phone, I have Swisscom and they are by far the best...but at a price. ;)

araqyl 24.08.2020 22:16

Re: Donít choose Salt
 
Quote:

Originally Posted by Inselaeffli (Post 3209876)
Their customer service really sucks.

Just saying.

Another one who's only had good experiences with Salt, both for mobile and home internet/tv.

I once had a small issue, called them up, got it sorted quickly.

Konuku 25.08.2020 08:45

Re: Donít choose Salt
 
I have been with them ever since I moved here (7 years). I have had terrible customer service and good as well. I personally think it has improved over the years. When I got an iPhone in 2015, it was absolutely dreadful. I wanted to pull my hair out for 2 months waiting for my missing phone, being overcharged (and not being credited), talking to literally 10 different people and none of them actually doing anything about the problems though they promised they would all be sorted (they weren't - at least right away), etc. But in the last few years, they have responded well. And their prices are SO much better than Swisscom. So it's a balance.

Troublawesome 25.08.2020 09:02

Re: Donít choose Salt
 
Left them too, horrible service

WhenIGo 25.08.2020 16:00

Re: Donít choose Salt
 
Customer service aside, their coverage is absolutely abysmal.

I have Salt via my employer while my partner has Swisscom. He almost always has service when we're in the mountains and I never do..

TobiasM 25.08.2020 16:19

Re: Donít choose Salt
 
Quote:

Originally Posted by WhenIGo (Post 3210630)
Customer service aside, their coverage is absolutely abysmal.

I have Salt via my employer while my partner has Swisscom. He almost always has service when we're in the mountains and I never do..

And the point of going into the mountains is?

Pandalicious 26.08.2020 01:03

Re: Donít choose Salt
 
Salt have been outstanding for me, unltd calls, texts, 4g all for 29 CHF per month.


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