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Old 05.08.2008, 15:19
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WARNING!!! Netopia 3397GP Firmware upgrade

While looking at how I can try and improve my configuration with my setup, I saw there was a new firmware release available for my Netopia 3347/57 ADSL Wireless-Router/4-port hub that was delivered with my Bluewin ADSL-Max.

Old version was 7.7xxxx new version 7.8xxxx

With the new version, to setup the wireless you have to go through the Swisscom Customer centre (which obviously needs a internet connection). To use this you need an account, which I have but it does not have my ADSL registered there.

This was the wee hours this morning and I quickly gave up.

The Wireless settings have not changed to what I originally configured, but I can no longer change them. (must admit I did not test that it was still working last night as it was late and try and use cables instead of wireless).

I will have to call Swisscom this evening and find out what the F' is going on.

Also had to re-enable my 'custom' NAT settings, but I guess adding new firmware will cause some disruption in any system.

One new feature in this firmware is Language tabs, so you can select form IT, DE, FR, EN. Before this was only available when you did a reset of the device, and as a one off selection.

Last edited by szhjcn; 05.08.2008 at 18:13.
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  #2  
Old 05.08.2008, 16:39
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Re: WARNING!!! Netopia 3347 / 57 Firmware upgrade

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Also had to re-enable my 'custom' NAT settings, but I guess adding new firmware will cause some disruption in any system.
It doesn't matter which kind of router you have - you should always backup your settings before performing a firmware upgrade.
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Old 05.08.2008, 16:50
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Re: WARNING!!! Netopia 3347 / 57 Firmware upgrade

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It doesn't matter which kind of router you have - you should always backup your settings before performing a firmware upgrade.
That wasn't the issue.

The issue is I cannot control my wireless settings. Have to login ot the Swisscom customer centre and do it there, but my account does not include my ADSL connection. I've emailed Swisscom and will call them tonight.

Basically if you have one of these devices I would recommend NOT upgrading to this Firmware version. I will post more when I have this resolved or alternative solution (back out the upgrade if necessary).
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Old 05.08.2008, 17:54
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Re: WARNING!!! Netopia 3347 / 57 Firmware upgrade

This is what I get (see image).

Obviously I've blacked out the config info.
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warning-netopia-3397gp-firmware-upgrade-wirelessconf.jpg  
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Old 05.08.2008, 18:10
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Re: WARNING!!! Netopia 3347 / 57 Firmware upgrade

Have the same problem if I wanted to change the Router Password.

I don't like the fact you have to do these 'security' changes via an external Website.

Model is actually a 3397GP
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Old 05.08.2008, 19:04
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

Interesting post - I'm using the 3357 Netopia and recently upgraded, I think to 7.7something - this was the first time I'd upgraded the firmware in 3 years. I didn't have any of the online alteratiion problems you're experiencing, I suspect it might have something to do with the fact that the router was already registered with Swisscom. I agree with you that I wouldn't like having to amend settings via an external source, that's got to be bollox anyway I think (meaning noway they can insist on it, if you can talk to the router via a browser which looks like what you doing in the screenshot then it should be possible to change.) Can't you roll-back the upgrade or reset the Cayman back to factory settings? (login id would be admin and password would then be 1234)

Sorry I can't help you more...
Cheers

Try looking here: http://www.dslreports.com/faq/5978

Last edited by Louis Wu; 05.08.2008 at 19:08. Reason: Clarity plus url
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Old 05.08.2008, 19:14
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

I received the same Netopia router a couple of months ago when I subscibed to Bluewin TV. When I received it, it had (I beleive) Netopia firmware and I was able to turn the wifi on/off myself. I just looked last week and noticed that it now has Motorola firmware, and that I have to register with Swisscom to turn on/off my wifi So I guess this firmware was automatically downloaded and installed by Swisscom, since I didn't do it.

I guess Swisscom is trying to prevent people who know nothing about wifi from leaving their wifi connection on and without encryption (like my downstairs neighbors do ). Good idea, I guess, but on the other hand I don't like having to login to Swisscom everytime I want to turn my wifi on/off...
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Old 05.08.2008, 19:24
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

I'm obviously suffering from advanced muppetry today - the link I posted is most probably useless to you since you've already managed to talk to the router anyway.
Sorry for the daftness, I think I need a beer :-)


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Interesting post - I'm using the 3357 Netopia and recently upgraded, I think to 7.7something - this was the first time I'd upgraded the firmware in 3 years. I didn't have any of the online alteratiion problems you're experiencing, I suspect it might have something to do with the fact that the router was already registered with Swisscom. I agree with you that I wouldn't like having to amend settings via an external source, that's got to be bollox anyway I think (meaning noway they can insist on it, if you can talk to the router via a browser which looks like what you doing in the screenshot then it should be possible to change.) Can't you roll-back the upgrade or reset the Cayman back to factory settings? (login id would be admin and password would then be 1234)

Sorry I can't help you more...
Cheers

Try looking here: http://www.dslreports.com/faq/5978
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Old 06.08.2008, 15:15
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

Thanks for the posts and replies. Yes the Netopia configuration is done through a browser. As mentioned what has changed is you cannot change the Router Password or the Wireless settings locally but have to click on a link that takes you to the Swisscom customer centre.

The new firmware seems to be from Motorola as mentioned.

Luckily my Wireless is still functioning as per my configuration so for now this is not an issue, more of an annoyance. If the upgrade had reset my Wireless settings and/or I had to do a factory reset I'd be livid. From what I've seen, there is no way to go back to the old version as I never downloaded version 7.7 and this is not on the Website I have the link for (maybe I can find this on the netopia website but there might be some Swisscom/Bluewin version that is needed).

In addition to this, I think they have problems with the English version of the Customer Centre tools.

As I had not used the Customer centre since setting it up several months ago, I'd forgotten the password. But they provide a nice tool to reset this. Type in your login and date of birth, then it displays your preferred password notification method (my Mobile in my case). Click next and heh presto you receive a text with the new password and a web link, but also the web tool takes you to a screen to put in your new password, but this does not work. Tried the Web link from the text, still does not work. Change the Web link to _d.html (from _e.html) and I can enter the new password and change this to a password I can remember.

Now back to the Router and select the link to change the wireless settings, login and 'ERROR'.

Maybe I should change the language in the router to German and try this again just to prove my point. In the mean-time will contact Swisscom again.

I really cannot understand WHY they have done this. If it was for security reasons to help customers be more secure, then they could have added some pop-up with explanations or walk through config tools making it easier for the user. For me it's just a pain in the neck, and something else to go wrong or have problems with - KISS comes to mind.
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  #10  
Old 06.08.2008, 15:59
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

They pulled the same stunt on the VDSL routers. The customers weren't informed about the change. One day when I got home, I couldn't access the router anymore via the web interface. After reading up on the issue on digi-tv.ch I had to find out that Swisscom had started moving the configuration to the web.

They changed my password, changed my WiFi SSID and also disabled MAC-address authentication (which isn't available anymore, btw). NOT NICE

It took a couple of days until they got their act together and the web interface worked properly. Unfortunately, there are a few ugly facts about this new setup:

1. Swisscom Login is "protected" by a simple login/password combo. Not safe.

2. Swisscom can, at any time, enable WiFi on my router, change the SSID, change the password, give access to my home network to other people etc.

I have the feeling that Swisscom is planning on extending their PWLAN service to include people's home-routers. Should this happen, I'll switch providers.

peter
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Old 06.08.2008, 16:10
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

Sounds like I need to disable the wireless and rip off the aerial from the router, then buy a separate Wireless box under my control or change providers.

Mind you as I live in a house on it's own plot of land the likelyhood of the signal being strong enough outside the house if low. I even have wireless connection problems at the opposite side of the house one floor up.

In the end I want control back again.
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Old 06.08.2008, 16:20
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

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Sounds like I need to disable the wireless and rip off the aerial from the router, then buy a separate Wireless box under my control or change providers.
I turned wireless off on my router and bought myself an apple aiport base station. I can't be 100% sure that they don't turn it on again without my knowledge - not that I think that's going to happen but I have an uneasy feeling about this.

Anyway - the positive side-effect of this is that I can now turn down the antenna gain on my WiFi router to 10% (which is more than enough to cover my apartment).

peter
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Old 06.08.2008, 16:26
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

Found the older version here:

http://www.support-tools.ch/html/firmware.html

So if anyone else is affected by this, they can try and 'down-grade'.

I'll try this tonight and post if this was successful or not.

There are lots of Forum's talking about this (google is your friend: Netopia Firmware 7.8).
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Old 06.08.2008, 16:27
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Re: WARNING!!! Netopia 3397GP Firmware upgrade


well, would be funny if swisscom did start to turn on the Wireless...
guess its a good thing that both on mine are in the bomb room , with the Ariel removed



T
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Old 06.08.2008, 16:31
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

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Found the older version here:

http://www.support-tools.ch/html/firmware.html

So if anyone else is affected by this, they can try and 'down-grade'.

I'll try this tonight and post if this was successful or not.

There are lots of Forum's talking about this (google is your friend: Netopia Firmware 7.8).
I read somewhere that you can block the router from getting upgraded again - don't know how that works, though.

Those who have Bluewin-TV can't block the upgrade, though, because newer versions of the BW-TV box client need modem upgrades.

Peter
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Old 06.08.2008, 16:39
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

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I have the feeling that Swisscom is planning on extending their PWLAN service to include people's home-routers. Should this happen, I'll switch providers.
I wondered what the "Configure Wireless Hotspot" option was there for on szhjcn's screen shot. Extending their PWLAN service looks exactly what Swisscom have in mind.
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Old 06.08.2008, 16:42
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

"Extending their PWLAN service looks exactly what Swisscom have in mind."


so then you get other people using all youu performance, that is really not nice...

I have placed a question with my Swisscom Contact for my company to see if there is a changed in the T&C, will report if I can a meaningful reply.

T
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Old 06.08.2008, 16:48
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

Apparently this auto-upgrade can be blocked (will take a look tonight).


Quote with rough translatation from another Forum:
Wenn Du dies verhindern willst, bleibt Dir nur die Variante, das TR-069 Protokoll zu deaktivieren, allerdings wirst Du über kurz oder lang Probleme haben..
If you want to prevent this, you will only variant, the TR-069 protocol to disable, but you will sooner or later have problems ..

Edit: I don't have Bluewin-TV and will never have this.
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Old 06.08.2008, 16:54
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

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I wondered what the "Configure Wireless Hotspot" option was there for on szhjcn's screen shot. Extending their PWLAN service looks exactly what Swisscom have in mind.
I think an option like this was already there but obviously I had not enabled it.

It this Legal? Maybe that's why the ADSL Max is so cheap ??
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Old 06.08.2008, 17:30
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Re: WARNING!!! Netopia 3397GP Firmware upgrade

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I think an option like this was already there but obviously I had not enabled it.

It this Legal? Maybe that's why the ADSL Max is so cheap ??
I think the PWLAN option isn't there to set up a hotspot at home - if you enable it, you can use Swisscom's public hotspots with your Swisscom login at a better price. You also get 60 free minutes per month as a Swisscom DSL subscriber.

Nevertheless - I can really see Swisscom introducing at-home hotspots in the near future. I sure hope participation will be volunatry. They'll probably give customers a rebate on their DSL bill if they participate.

peter
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