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Old 18.09.2020, 10:30
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Is Coop mobile down just for me?

Is Coop mobile prepaid network down just for me? For a day now, my phone is no longer registered on the network.

Unsure if it's because I haven't topped up the prepaid credit in a while, I would top-up but can't access the website because the SMS won't go through and can't log in.

Is anyone using Coop Mobile now to confirm if it works, or if they had this issue and is related actually to the credit? (unsure how I can top-up without cell reception)
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Old 18.09.2020, 10:42
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Re: Is Coop mobile down just for me?

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Is Coop mobile prepaid network down just for me? For a day now, my phone is no longer registered on the network.

Unsure if it's because I haven't topped up the prepaid credit in a while, I would top-up but can't access the website because the SMS won't go through and can't log in.

Is anyone using Coop Mobile now to confirm if it works, or if they had this issue and is related actually to the credit? (unsure how I can top-up without cell reception)
I doubt it's related to credit.. We forgot to pay my wife's bill for about 4 months and they didn't cut the service. It still showed 4g signal but she couldn't actually make a call or use data..

She's been using ok at home today but maybe just on wi-fi
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Old 18.09.2020, 10:44
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Re: Is Coop mobile down just for me?

Hmm, I see, just as I was suspecting, it's something to have to do with my phone or my SIM.

Stupid question, but does Coop Mobile have an office somewhere where I can go in person an sort this out (as Sunrise for example has), or is all handled through 3rd parties and online?
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Old 18.09.2020, 10:46
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Re: Is Coop mobile down just for me?

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Hmm, I see, just as I was suspecting, it's something to have to do with my phone or my SIM.

Stupid question, but does Coop Mobile have an office somewhere where I can go in person an sort this out (as Sunrise for example has), or is all handled through 3rd parties and online?
COOP mobile is Swisscom network .. But I doubt they would help much. They might help generally with the phone / sim but won't be able to access your account.
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Old 18.09.2020, 12:58
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Re: Is Coop mobile down just for me?

Make sure you restarted phone, and took out SIM and put it in again.
I think you can try fust or interdiscount, they belong to the same group so I would expect some kind of service from them, would probably try fust first.
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Old 18.09.2020, 14:32
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Re: Is Coop mobile down just for me?

Thank you for the replies, it was definitely my phone, tried a restart and sim re-insert but didn't work. Tried airplane mode on/off and this eventually worked, the joys of Samsung phones.
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