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Old 20.09.2020, 09:28
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Fibre socket installation

Hi,

I have had a rather unpleasant experience getting an internet connection.

Can you recommend a provider who'd actually arrange for a technician to hook my apartment to the fibre network? It's an older building, but fibre is available here. SwissCom has been a mess, so far.

Thanks,
Kofa

The rest of this is just venting my frustration:

Over a week ago, I walked into a SwissCom shop; told the guy I didn't have a fibre or Ethernet socket in the apartment. He was nice enough, and I signed up.
This Monday I received my router. I also talked to my landlord, who then went to the Verwaltung, and asked them about the fibre socket. He was told it's something we have to do. He's a kind man, and told me to go ahead, he'd sign anything and even pay any installation fees.


On Wednesday, I called SwissCom support who promised they'd arrange for a technician, and call me back either later on Wednesday, or on Thursday. No-one called. On Friday, I spent an hour over the phone with different people, one of whom told me a technician would come, but until then, I should just hook up the router to the phone line.
- They didn't even know they sent a router with fibre-only connector, so I cannot hook it up to the phone
- Why did they send such a device in the first place, when I stated clearly I do not have a socket when I signed up?

Anyway, so on Friday I got another promise someone would give me a call-back to arrange for a technician to visit, either later on Friday or on Saturday. I was next to my phone all the time; it never rang. I did receive a voicemail (with the Swisscom voice menu only) on my phone, but that's it. It is now Sunday.
What a chaotic mess of a company is this?!

I'm now planning to return the box and cancel the contract (it has not taken effect yet, as I have not used the service).
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fibre to the home, internet, swisscom, zurich




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