Kids got a new xbox for Christmas.. They already have iCloud email addresses so I setup MS Live accounts linked to iCloud addresses, setup family account, restrictions etc etc.. All went fine, MS emailed them account details, xbox accounts worked fine, for a day ..

One kids account went to locked state "due to abuse" .. I unlocked it, next day locked again, and again.. Now I can't unlock it or even use the account recovery form.. According to the virtual assistant I can create a new account.. But I don't want to setup a new email address for an 8 year old.

Obviously there was no abuse at this end, they were simply playing the xbox.

I always get this friendly call from Microsoft that something is wrong with my Computer (they never tell me which one which is infuriating). Unfortunatly they have an heavy Indian accent and it seams not be compatible with my heavy Swiss accents. In conclusion: I'd give it a perfect 5/7.

I'm so unlucky, they never call me..
Hopefully they'll call me today and sort out my kids account, if I just install this remote control software and let them take over.

Good idea.

Although when I called MS support, I found they were quite helpful, didn't steal all my data or ask me for more money and stuff like that. So perhaps don't wait.